Great service. Activated my phone without any hassles. Dustin told me about the great $$ AT&T is…read moregiving for old phones. Overall, a terrific store.

Ok my second trip to the AT&T store was very disappointing . It was a completely different problem…read moreand a completely different store. What a disaster! The store genius told me he wasn't there to fix problems, he was there to sell phones! OMG....HE WAS WORTHLESS! Going to a different store now.

Robert was very knowledgeable, efficient, and personable. He was patient and attentive. Thanks for…read moredoing such a wonderful job setting up our new phones!

They're a knowledgeable group and don't sell what they don't need to. Wouldn't sell me internet…read morespeed that was to slow for my video games.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

Went to buy a hotspot and TWO workers at 7:30 pm on 3/15/21 did Not know how to operate computer…read moresystems to sell me a hotspot???? Really?? I'm inclined to believe that it was because the store was about to close and I was the last customer..but they both helped the 2 white customers who were before me and were helpful and smiling with them.. I stood waiting for 25 minutes and then 5 minutes before closing now they don't know how to work the tablets or computers to assist me???!!! . It was a horrible experience and I was treated poorly, I'm hoping it wasn't because I am not white! I will never go back to this location, ever!

Not specifically about the store, I'm sure y'all are great. But the service is still atrocious…read more 4/10. Do better. I want to speak to the important people in my life without having to message them on Facebook because they can't get service.

Great Customer Service I'm very knowledgeable About product my Go to place…read more....... Agent Trying to save me money

Cassidy was very helpful! Came in with some questions and issues with our business account that we…read morekept getting the run around on. He was able to solve it for us and help us utilize our business account better. Will definitely come to him from now on.

Worst company! They Lied about our contract and had to pay extra just to get my phone that I had…read morealready paid for! So disappointed with how they have treated us.

This store is clean . phones and service are both to hi priced. Own parking lot.friendly staff.read more

I bought a phone and went back next day because it wasn't a 5g phone that i wanted and returned the…read morephone. I bought another phone that was 5g. Found out that i was charged twice and went back the same day because other metro pcs stores sold the same phone, with all the upgrades at half the price. I told the owner that i wanted a refund and he rudely refused and said that i will not get any refund and it was his store policy. I called metro customer service and they said that i should have received a full refund because of "Metro promise". If a customer is not 100% satisfied there is a full 30 day refund. I filed a complaint and disputed the charges. Beware of this store, they are crooks. DO NOT GO THERE!! The owner owns another store....find out where it is and do not go there!! There are honest metro pcs stores and they wont scam you. They should not be in business. BEWARE!!!!!

From the owner: Switch today & enjoy America's largest 5G network.read more