First of all let me say it wasn't the clerk that stayed an hour and a half past closing time to take care of me. It wasn't the employee. It wasn't the initial visit.. what made this this whole Odyssey a total waste of my time and money is I would guess the whole Verizon organization from top to bottom. I've had my phone for a little over a month now I bought a tablet. Additionally, with it tablets work fine phones never work correctly, but boy when they wanna get their money like shut your shit off even though they still haven't fixed the problem a month later this is after coin, tech-support, and everybody else underneath the sun, I can't figure out why every time I call them. They want to hang up before I get a chance to find out whether or not the phone is actually gonna work and this is happening several times if I wanted to be lied to and have my money taken from me for some BS services I would've became a hooker with a pimp because that's about the amount of respect I've gotten from Verizon sure they give me a discount because I'm a veteran but whatever percentage that is taken off doesn't mean no good if the overall function of the service is Nolan void not to mention the arrogance and the conceit that loses through the phone when you try to complain to somebody i'm at almost 45 days. My problem has not been solved. I doubt if it's gonna get solved I have one person that's working for me. This is the original clerk, fantastic guy, but if anything I would run and find another cell carrier, I would go with the other phone before I ever try Verizon again the same thing applies to AT&T, although in all fairness, this one is about Verizon they were doing us a favor when they broke up AT&T's Monopoly, maybe they need to break the phone companies up a little more cause they're still very very conceited. They look at you like you've got nowhere else to go. You're just gonna have to deal with us enclosing if Verizon, were a man, a real man Verizon couldn't count to 21 if they were totally naked read more