Surprise surprise. So the man and I have T-Mobile after Sprint was acquired by them. He was getting…read morea no SIM card message. He tried to put it off as long as it could because you know every time you come in one of these stores they just want to try to sell you the upgraded version of your phone. Now his Galaxy is probably about 3 years old so it's not as upgraded as it could be. Surprisingly when we went in there, there was just a few customers and the first thing they did was try to repair the phone. They didn't push a new phone on him. Of course they asked him if he wanted to upgrade but as he gets attached to things he did not. So the technician kept the phone for about 30 minutes and did some upgrades on it and voila his phone is working without issue. Customer service was good. Thanks Tmobile.

Brooke was such a big help for me and my sister yesterday, she was overly patient and understating…read moreshe is an amazing big help thanks again Brooke.

Been here twice. Kind of a weird location but trust in your GPS. Both times there has been about a…read more10 min wait. Both times our budtender has been helpful. They have some pretty good deals. This last trip I just went for a new vape as mine is leaking. They had a special get 3 cartridges for the price of 2 and get a free ounce of flower. All for about $30. I am now set for like 3 years . 18 yr old me would not believe this shit! LOL 4 stars because they need to empty their trash at the end of the drive. At least 50 Lume bags all over the place.

An excellent dispensary that I have patronized many times. Today, though for the first time, I had…read morea bud tender that I didn't like. I'm not gonna say her name and dog her out, but she was extremely aggressive and pushy practically snapping her fingers. What do you want? What do you want? What do you want. Not really very responsive to questions And just acted completely bothered by having to do business. Next time I go there if she comes out, I'm gonna ask for somebody else.

This place is just filled with a bunch of guys and I believe a couple gals as well who are…read moredelivering great service to all the folks around Northwest Ohio and beyond! Whatever you need: advice, products brushes, things involving sprayers, they've got the answers for whatever situation you're up against in your home or wherever paint should go! Give them a call now!

Yesterday, I visited the Toledo, OH Franklin Park Mall Apple Store for the second time in…read moreapproximately two weeks. I have been there many times over the years with very positive experiences. The first recent visit two weeks ago was an attempt to update my mom's Apple Watch because fall detection was no longer working and the "automatic update" had not updated and I couldn't figure out how to manually update it. While everyone was nice during that visit, I was passed off to various staff members and ultimately needed to leave the store because the update was expected to take more than three hours and they would be closing before the very slow process could be completed. When I arrived home, I followed directions to continue the update process, but it was repeatedly unsuccessful. I decided it was time to buy my mom a new watch - the newest SE 40" face model- and not have to deal with trying to salvage a watch that was beyond its prime. I also decided to go to the Apple Store during the day on a weekday. Alissa was the team member assigned to me and she immediately took an interest in understanding why the fall detection feature was important. She was also very patient as we tried various passwords. It would have been a more stressful process without Alissa right there next to me with her understanding encouragement. Throughout this process of turning in the old watch (btw, received a credit of $55) and purchasing the new one, she never pressured me in any way. Alissa spent approximately one hour solely dedicated to getting the new watch set up, which included several calls to my mom to obtain a code that was generated to her phone at home). . Throughout it all, she was patient, helpful and good-natured. I left feeling that she cared about my experience and in setting up the cellular watch with ringtone and my mom's watch face preferences. Alissa is a very sincere, knowledgeable and dedicated team member who clearly takes pride in her ability to help others in her role at the Apple Store. Thank you Alissa! You're the best!!! P.S. The new SE watch also includes an extra fast charger along with a watch band.

I cannot believe how horribly the Franklin Park Apple Store handled my warranty replacement. Apple…read morewasted my time, money, and patience with their absurd policies and lack of customer care. I live an hour away, and my Apple HomePod failed after a few months. I took it into the store, where they confirmed it was covered under warranty. Great! Except they conveniently had "none in stock." I pointed to a stack of them on the shelf, but no, those were for sale, and Apple couldn't just swap one out. Instead, they had to order a warranty replacement--almost certainly a refurb--and have me return later. Fine. Annoying but okay. I asked if they could mail it to me since I live so far away, and of course, the answer was no. I had to come back in person with the defective unit. So I made the two-hour round trip home, waited, and then received an email telling me I had five days to pick up the replacement before it would be returned. I had to take time off work to drive another two hours round trip to swap my old one for the new one. I asked them at the store if everything was in the box. "Yes, everything is in the box," they said. Guess what? I get home, and THERE'S NO POWER CORD. Now I have a useless HomePod that I can't even plug in. I try calling the store and battling through Apple's awful automated system. When I finally reached a human, it was just an off-site answering service. They struggle to get the actual store to pick up. After holding for 15 minutes, I finally got someone from the store. First, they try to tell me the power cord must be there because "it doesn't come off." WRONG. The large HomePod's power cable DOES come off--the HomePod Mini doesn't. They don't believe me and have to check. When they finally admit I'm right, they offer two terrible choices: drive another two hours round trip to get the missing cord or have them mail it to me with no tracking, meaning if it gets lost, I'm out of luck. So now I have to decide whether to waste another $35 in gas and hours of my time or risk waiting another week and potentially never seeing my cord. This whole process was a joke. Apple does not care about its customers. They put the entire burden on me, costing me time and money to correct their mistakes. A multi-billion-dollar company can't figure out how to make warranty replacements easy. Apple turned This simple fix into an expensive, time-consuming nightmare. So disappointing.

Erica was amazing! One of the best customer service people I have ever had. I am being serious;…read morePeople could learn how to be a good person from her.

Went to the Monroe, MI store on 7/8/26. I purchased a new Samsung 26+. I was a longtime Sprint/T-…read moreMobile customer. I walked in the store and Mike started helping me. He was great. He helped me by getting me a new plan with Spectrum, closed my T-Mobile account, and helped me with my other current Spectrum accounts. Thank you Mike!!! I am a very happy Spectrum customer.

Need to update my review with Best Buy in Holland. Alas, my Mac Pro needed an update so no time…read morelike the present to take a ride to Holland. Nice parking close to the store and was greeted nicely by a friendly employee who walked me back to the Apple computer section to Dylan who assisted me. I actually knew what I wanted going in but Dylan had some information and answered a couple questions I had. He was very pleasant and tried to find me the best price possible. He also took time and showed me some other laptop/ipads possible gifts since Grandmas like me always think ahead. Smooth and easy purchase which is appreciated. That's why I always prefer this local Best Buy that happens to sell quality products and have super employees.

AVOID. Geeksquad told me to put my laptop in rice. Apple told me that was the worse thing I…read morecould've done for my laptop. My laptop could've been saved but now I'm out and will need to spend $2000 on a new laptop. They're not knowledgeable. Avoid at all costs. They told me wrong info & now I have to pay!

My laptop started acting up so I took it to Best Buy (where I bought it and where I will never shop…read moreagain...no wonder they are going bankrupt). The 18-year old behind the counter kept trying to upsell us the Geek Squad 3-year warranty. Um no. It was under the 1-year warranty so I wanted them to run a diagnostic test on it. They called back after a few days and said it was a hardware problem and it's not covered under warranty but if I bought the 3-year Geek Squad thing for $400 they could fix it. For that much I could get another laptop, so no thanks (I only use it for the Internet). Disgusted with Best Buy a computer nerd we know highly recommended Virtual PCS. We took it in, the owner was great and told us so many of his customers come there because they get disgusted with Best Buy and their Nazi upselling tactics. He also told me that a waranty covers hardware and basically Best Buy tells people a load of shit to get them to spend more money. Virtual PCS did a great, quick and professional job. Not to mention an honest job. I had never been to an independently owned computer store before but am so glad I tried them out.

When I looked into getting my new computer set up, I was highly enthusiastic about this company's…read morelocation in Holland Ohio; having met an older, customer oriented man who I assumed was the owner. However, based on my initial experience, when I went back at another time, to get another computer fixed, I got a very different unexpected vibe. Having experienced a curt, rude, dark haired, middle-aged man that did not really want, or could care less if he had my business. Recommended by a faith based institutional customer, who was shocked to hear how I was treated, as a senior I was taken back, by his dismissive attitude toward me, as well as my older computer.

Do a good job, not to expensive the quality not to bad. service is good but the hours posted right…read morenot right. Was told they open at 10am been waiting in my car till they open up.

All is good. Service was fast . Answered all my questions. Will definitely return for the battery…read morereplacement