This is a sweet, friendly shop with lovely local art on the walls. Emi was kind and helpful, having…read moreour e-bikes ready to go when we arrived, with helmets, bike locks and saddle bags for water bottle and lunch. She was patient in showing us how the pedal assist and throttle work. The bikes were in perfect shape, and surprisingly easy to use and felt very safe! We left our car at the shop, and headed right into Donner State Park had a perfect afternoon at Donner Lake --swimming at beach, and exploring the magic trails in Cold Stream Canyon. Then we got back on road on the far east side of the lake and stopping for drinks at the Pub at Donner Lake before heading back to the shop! It was such a fun and easy way to see so much of the lake...a perfect blend of adventure and civilization;)

DLEB had us ready to go for a fun afternoon ride! They were friendly, accommodating and really easy…read moreto work with. Our ride around Donner Lake was fun as we jumped in, basked in the sun, reenergized with lunch then rode up through Cold Stream. After a quick visit to pond and stream we stopped at the Pub for a refreshing cocktail and headed back to the shop. Four chill hours which could have easily turned into 5 or 6 if we slowed down a little more; but so much fun! I will do it again for sure! This time maybe the Legacy Trail and lunch in downtown Truckee!

10/10 experience! the bikes were really easy to get the hang of and the ride can be as easy or as…read morehard as you'd like it to be. dennis and chris were super helpful and kind as well. we will for sure be coming back to rent the bikes here again!! if you are looking for a great ebike rental spot in tahoe city: this is IT!!

We had forgotten our daughter's helmet, stopped by to see if they happen to rent helmets and the…read moresuper nice guy up front said no charge and just let us take it for the day! Will be back to rent some e-bikes next time! Thanks for saving the ride!

We had an incredible day with Ken and Thomas!! We have been once before with Tahoe Mountain Guides…read moreand raved about it to all our friends. So... of course they all wanted to try it. First, what I love is that no matter the experience level, Ken sources top-of-the-line bikes. We all rode Rocky Mountain bikes that were incredible!! Second, we took 6 adults ranging from 27 to 56 and all very different skills sets. We had complete newbies to pretty skilled riders. Ken did a tremendous job teaching skills clinics interspersed with riding and keeping it interesting for everyone. We then split the group to accommodate different levels, which was perfect. Overall, we all had a fantastic time and cannot recommend Ken and Tahoe Mountain Guides enough. We are going to try to take his surf clinic in Panama in 2019!!

Ken runs a super fun and organized outfit and treats his guests like they're great friends he just…read morewants to entertain. We had an excellent ride with Tahoe Mountain Guides and strongly recommend this company. Our ride was mid-October and despite the fact that the high season was over, it had snowed in the AM that day up high, and was raining around noon when we were scheduled to head out, Ken and Bobbi and Alex were fired up to ride with us and have fun on the trail. It could have been a "well, it's cold and rainy and my guides flaked out on me" kind of day, but that's not how Ken seems to roll. They were all smiles and laughs and met our group with a contagious enthusiasm to get out there and play. The bikes are excellent and well-fitted and after a half mile of intro pedaling, we steered off onto the single track. Tahoe Mtn Guides picked a route perfect for our relatively inexperienced but adventuresome group, and led us through it at an ideal pace. Alex, Bobbi and Ken had really helpful tips and pointers for each rider, and they passed along their advice in such an encouraging and fun manner. Stops for water, which the guides carried, came at just the right times. A frosty beer at the end of the ride was tasty too.

This place is great. Chris took care of me. Seat post cable snapped and he fixed it in 10min. No…read morewait. Under 20 bucks. Totally recommend this place.

Always amazing service at this shop! I use my bike for commuting & so it's important to me to have…read moretimely and reliable service. I am always impressed by how friendly, fast & affordable this shop is. It is nice to have a shop where you can trust that your high end gear is in competent, professional hands. Shout out to Peter for going above and beyond on my last service request. ‍

Came down to Carson in search of a robust bike for my son that chews bikes up and spits them out…read morefor breakfast. Upon arriving we were treated like family within a few minutes by son was trying bikes, we were getting good information and within about 30 minutes we had selected a bike. I feel confident this mere 30 minutes will launch a lifetime change for my child. Look forward to our next visit and the memories made here forward. They were very clear on warranty, price, product and life expectancies. They also agreed to do a one over with my son so he can learn the right way.!!

Service after the sale? YES…read more I felt a bit silly afterwards, but these new e-bikes are complex beasts that I hesitate to tweak without knowing how to. These share only basic DNA with the Huffy and Schwinn bikes I grew up riding and tricking out. I stopped in because something had come loose. Ryan took a look at it, made a quick fix and I was back on the road. I am 100% satisfied with the brands and selection at E-Bike Hub and VERY impressed with the service before and after the sale.

My initial encounter was stellar. I needed new tires and a tune up, so I called. The proceedure…read morewas explained. When I got there I wasnt sure how to get my bike in so I called and a very nice guy told me to park in the loading dock and he would come out and help me with my bike. Cute! I got my bike off my rack all by my lonesome -smile- and waited. The gentleman that came out was very nice and took my bike in and set up my whole repair situation. I felt confident I was in good hands. After missing my bike for a few days, I realized I had no receipt or proof that I had handed over my bike. I remembered something about an email receipt but couldn't find one, so I called. Got their automated phone reply that they would call me. No call. Still missing my bike desperately and worrying about no receipt I called again. Same automated reply that they would call me. On day 10, the estimated finish date, I went down to the shop and parked in the loading dock area and tried to get in. Couldn't so I called, surprisingly they answered, and served up a little attitude about a front door. Whatever! A shorter gentleman let me in and said he hadn't called me back yet, as they are closed on Mondays, it was Tuesday, and the earlier call was not returned either. He let me know the parts just came in and it would probably be done that day. No call. I got an automated text that my bike was ready for pick up...after they had closed for the day. I picked up the following day. Same shorter guy with attitude but I did see the nicer original guy. He apparently doesn't have an issue with people coming and going out the loading dock area and allowed me to take my bike that way, unfortunately I wasn't parked back there, due to attitude guy from day before. The guy with polka dot socks is super nice too. Overall a good experience, and my bike has never been so clean... one star reduction for attitude and no call backs.

We had these bikes that sat in storage for a couple years and were in need of some tune ups. Dan…read morewas very helpful and kind to us, if you ever need some bike repairs go to Bicycle Authority!

Went there yesterday and got a deal on some mountain bike tires. Not too many shops carry 26in…read moretires, and it was nice to see a shop with parts for older and more unique bikes. Owner was friendly and helpful. Will be back!

Great Customer Service and Care from the Team. Came in to…read morefigure out how my tire got flat after just getting it filled a few days prior and I couldn't find an issue with my tire so I decided to get it filled again with air. They found the leak and replaced the lining free of charge! Im extremely grateful for the assistance today since this is my only form of transportation to work following an accident that totaled my car. Thank you , Sierra Cyclesmith

So I went a couple weeks ago had to get a new tube for my son's tire . Was greeted immediately as I…read morewalked in and Carli helped with my tire needs. Was able to get a tube and air all done within 15mins. Also I have a bike that I need to bring in and had a question on pricing to do maintenance and she was able to explain and show me my different options . I will soon be bringing my bike in for tuning and maintenance. . Very nice store tons of bikes and gear too . Great shop . Will be back Enjoy !!!!