Only worked with them for touring boots, so if that's what you are looking for, I would strongly discourage from buying at this place.
This is simply a shop that doesn't stand behind its services and products, does not think on behalf of its customers, and apparently think too high of themselves that they think they have reached some kind of monopoly.
Many people here gave them good reviews, but if you read the not-so-good ones, even just the first few that pops up, say those from Christina D. and Scott E., you will quickly notice they are complaining about similar things. All of our experiences could be "one man's bad day" as Christina says, but this is solid proof that this shop is consistently bad at those things I just pointed out! Come here, get something, and it works great that you never need to work with it again, then this shop will likely give you a good experience. Otherwise, it will be your "bad day".
The rest is my story:
I got a pair of touring boots from them last year and it's a pair that simply won't work for me. Touring boots or ski boots in general are the kind of things that you really won't know how they are going to work until you have used them for a few times. Most businesses do survive on their promise that the boots they recommended and fitted to you will ultimately work, i.e. stand behind their service. I have assumed this will be the case given the shop's reputation and good reviews. However, this wasn't the case at all.
I have tried very patiently to work with the shop itself, with multiple professional boot fitters (which cost me a fortune), with a pro ski guide, as well as all kinds of small tips such as kinds of socks and tapes, taping technique, use of lace, buckling strategy etc. from internet and friends. The shop in the beginning did exchange me for free for a different size, which I thought was pretty cool. (But seriously? Size is probably the easiest thing to get right on boot fitting! ) However, all of these didn't solve my problem, which is severe heel rubbing, as tested out in my two day trips, one week-long trip, and one overnight trip (which was a trip happened after the exchange and was cut short simply due to the poor fit as well as the wounds on my heels).
Even with all of these, I was going to patiently work with them again this year as well. After they helped me trying all the boots they have, and since I have learned so much about BC boots from this experience, I thought (as well as upon consultation with other professionals), none would work for me and it is time to ask for a refund. Then, they become the ones who flipped first.
From their perspective: you are giving us back a pair of used boots and we have spent so much hours working with you, so we will take $150+ for it. You have been bothering us for so long and we think you are just completely unworthy of our service anymore (coincidentally I saw at least another one-star review here talking about the same idea haha) so please don't come back anymore.
Fair enough. You have worked and you deserve to be compensated. This is why I have worked so patiently with you. You have worked and my business is yours. I have tried to think about you even if it complicates me. To only give me a partial refund in this situation simply meant you don't back up your own service and product. Also, if you think just slightly on your customer's behalf, what have I done wrong?
I simply came in trusting your knowledge to get me a pair of boots. When things go wrong, I tried to find help from you as well as by myself extensively. Although I developed doubts about your abilities I have never questioned and I tried my absolute best to solve the problem within your shop, to keep the business yours. Not until I truly ran out of all my options did I ask you for the refund. I ended up losing $350+ for nothing but all of these troubles (another $200 on various thins I have done myself to get the boot working), which I have clearly explained to you, and even after all of these I never lost my manners and you are the ones that got mad and want to punish my "mistakes" by casting me out of your holy shop? I am mad but also at the same time amused by this childish behavior because you would seriously think that I would go back to you after this whole experience???
I guess my only mistake here is to trust your service, your knowledge, and you as people in general. read more