I went in to shop around since I was in the neighborhood. The store is large, but the selection was somewhat limited. I was looking for a high end mountain bike. They did not have any carbon fiber mountain bike frames in the store. They had a mid level aluminum framed full suspension bike, but not what I was looking for. I ended up purchasing a bicycle repair book that they had marked down. The staff was friendly and did not try to push anything on me. They were available to answer any questions that I had. read more

I really have to express that a gentleman that works at cyclepath is absolutely the most help I have ever received in my whole life. I'm not talking about those other losers who feel they have to refill my drink when I'm trying to enjoy my meal. This guy deserves every cent he makes as a bike assembler/bicycle repair guy. I asked nothing of him and he insisted on helping me for nothing in return even when I suggested that I do. I had questions and he knew how to help me. He didn't mock me in any way due to my little skills of bicycles. He knew what I needed and gave me more than I anticipated. I've been here a billion times and have had the honor to meet this gentleman for the first time. He is the reason I will continue my business with cyclepath and the reason I wrote this review. I would have gotten all my parts online if it wasn't for him. He knows who he is. He knows what he's doing. I hope I have the pleasure in working with him again. If not Then I would suggest everyone to go elsewhere. read more

I took my bike here a little while ago, it was a total wreck, busted chain, de-railer and several different spokes. They gave me a deal on the parts, they tuned it up for free and it works like a charm now. They turned a seriously abused, beaten up mountain bike back into its smooth original condition. Some people mention bad customer service which i could kinda see from some people there. But the guy that helped me did good work. This shop seems more like the get it done type more than the type to ask how your day is going type. read more

Our shopping experience at Cyclepath continues to be absolutely stellar! I especially appreciated the incredibly helpful staff - PHIL saw me struggling to pull a bike out from my SUV (a bike I had previously purchased from them & just bringing in for a good tune-up) & came out to help me pull it from my trunk & take it in. It made my day as I was juggling other items in hand & had my 11 year old with me. read more

went in to get some brake pads for my bike, the guy who attended me didnt say hello or anything. lol. just told him i need a some pads, brake pads! so i did. next, i get to the counter nobody is there for me to pay, so i waited, waited, waited. finally!! im on my way. nice big place though, gotta work on the attitude a bit or customer service. read more

Employees at cycle path are incompetent went in on 10/31/2015 to buy a chain for my fixed gear bike. Alex told me I don't need a chain breaker. as I am being rung up by a lady named Amelia she stats "I need a chain breaker". so we go back and talk to Alex he says we don't I continued with my purchase. I went to install it and come to find out I needed a chain breaker. So today 11/4/2015 I decide to go back in and tell them what had happened. the owner wasn't helpful blamed me for the miscommunication and won't acknowledge his employees mistake..I asked for a 10% discount on a chain breaker for the mistake and the manager couldn't give me an e explanation as to why he couldn't. I shopped here before with phenomenal help but this experience rubbed me the wrong way. I Won't be shopping here again and you should do the same until the employees are trained and competent, and the manager/owner doesn't reward his employees for there incompetence. read more

Only one star because the guy who eventually helped me out apologized for the lack of customer service skills the other guy had.. came in to return a part because the week before they said the parts I was buying to finish up my bike build would fit with no problem,I bought them trusting their supposed knowledge of bikes since it is a bike store(but I was still iffy if they would fit). And when tried to install then it didn't, so I had to use one of my old parts that fit(everything was new on my bike build except the part that didn't fit...it should be new bike new parts, not new bike old parts...am I right?) . I asked they guy I wanted to return the part because it didn't fit, and the guy talking to me like I'm stupid said "what do you mean it doesn't fit?" Me:"this one says 115cm and the part I wanted to return is 113cm that's why it doesn't fit" RudeHomeboy:" are you sure it doesn't fit,looks like you used it" Me: "113cm doesn't fit 115cm that's why(can't fit something small into something bigger,even a first grader knows that..LOL)" I was about to call him a dumbass when the other guy stepped in and took over. Maybe you guys should keep Homeboy in the back sweeping and cleaning cause since he doesn't know his size differences he should be building bikes( only if you guys give him the right parts to use maybe he can start building them..and I did say MAYBE..LOL) wouldn't recommend this place to anyone or go back... read more

so cycle path CAN'T help at all. There not a very good shop . i bought a bike from there and the grips on it ripped in a day the manger said come back in a week and ill give you new grips well i wanted new grips at that moment and he said no come back in a week. So i pedaled down the bike shop nexted door and thay said ill give u new grips for free and you didnt even buy your bike from us. so i went to cycle path and they gave me some crappy grips and i went to the shop next door and they took the crappy grips and gave me new 1s so i was happy with that. And the manger dosnt now anything about fixed gears. so DONT GO HERE!!!!!! read more

Degenerate place. No common sense with the staff I experienced. I also speak for 2 of my co-workers who share the same treatment. Go in there and looking around with no one coming to my attention. Mind you its only me and this person asking for air in their tire. I finally have to go to one of the staff - all I get is "oh the bikes are over there" . That's it? No questions of what im looking for? kind of biking im lookin to do?money im spending?anything? I left frustrated and had to tell the guy that I was willing to spend over a $1000 on a Cannondale & with their stupidity I just told them that this does'nt happen at a reputable bike shop...esp on a sale! Well I should of figured- its located in the armpit of the bay area - Hayward so thats what I now realize. Shitty area - shitty treatment! I ended up buying a $1200 bike off Ebay instead & takin it for services in San Francisco where the bike shops are much more knowledgeable.. ** ok i change it to 3 stars since the Manager messaged me and sounded concerned including changing the staff there since i went. So i'll give them a try at their service department and see how it goes and update my review read more

Terrible! They said they couldn't do anything for me. You're a bike shop you have the tools. Never again will I go there

i called them and ask pricing to install tubular tires @ cyclepath from $45 on the phone to $85 onsite. they person told because its high end wheelset. they are not good...avoid them not a good stores to get your bike service read more

space is huge, but selection of accessories kinda limited

Parking is hard to find. Went inside the store to look for a new bike, the staff are unfriendly and are not helpful. Little that they know, I was going to purchase a new bike that day, but their attitudes and poor services turned me off. Ended up with a $2,900 purchased from Mike Bike in Berkerley. They just lost one of the local customer. Don't do business with Cycle Path in Hayward unless you have lots of patient with high prices and a bunch of lazy, unfriendly, lousy staffs, The owners (brother and sister) have no clue how bad the level of services they and their mechanics are. Long story short.....go some where else (like Mike Bike) or..."You be sorry". read more

This shop has changed hands and the previous guys have moved down the street to Hayward Bicycles. So don't go to this store. Go one block North on the same side of the street to Hayward Bicycles where I have now relocated my great review. read more

Since new management (late 2009), it is not as friendly. You can find the stuff you need, but mostly waste of time. Prices are OK.

Cycle path is a JOKE!!!! this place has the worst customer service that I have ever seen! The owner thinks he's something special he is the worst person to even talk to there! Maybe he's racist against Indians? Idk but I went there with my mom to buy her a cruiser and all the jack-wagons there were looking at us like were gonna steal there overly priced crap! The rest of there staff act just like him, when you ask em for advise on something they look and treat you like your an idiot! Like I'm supposed to know already, why would I ask? The few I talked to there had attention Span of a dog! I would never recommend going there for anything there prices are garbage and so is there customer service and attitudes! read more

Worst bike shop ever. They tryed to tell me how my bikes supposed to be when I built the fucking thing. Then they gave me the bike back with my axle loose. Never will give them business again. Now I have to go home and fix what they messed up. read more

I had a bad experience at this store. The sales person lied customer service is something they need to learn. I wish I would had seen yelp before I purchased from this store. read more

My daughter bought a bike recently which turned out to be one size too big, despite a staffer's recommendation. She was charged an additional $150 to exchange it for the right size and swap out her tires, even though she tried to get the error remedied promptly. Store never took responsibility for their error in sizing (they never had her try the correct sized one). Owner Carol Schweng was rude - suggesting it was my fault for not being present when the bike was purchased to "support" my daughter. This may be why the store was nearly empty mid-day on the Saturday after Black Friday. That, and the very high prices. Would never patronize this store again. Castro Valley bike shops are superior and much more customer friendly.. Buyer beware. read more

hi, every time i go to cyclepath something goes bad. this last time less than three months ago go in and by mountain bike rim, i by one and have them put the cassette and tire on and i leave a little less than to months go by when snap the axel of the new rim breasks in 2. now im not a rock hopper or anything like that, i only ride on the street. i take the rim in tell them that i bought it recently and the said for me to pay for the part and they would wave the labor cost.i grudgingly accept. 2 weeks latter im at an intersection waiting for my turn. when it does i step on the peddle and snap, the axel snaps, everyone including another bike shop said that a very rare occurence.i take it back to them and tell them what happened the first thing they say is i bought a piece of s**t bike rim, i tell them not only did i buy it from them but they did the labor. then they offer me alittle credit to buy a more exspencive rim,then they blame me saying thet it might be because of how i ride it.im a 51 year old,220 lb guy with bad lungs spin and joins. im lucky im able to ride a bike.cyclepath sells diffective merchendise and has no respect for thier customers.they are the worst kind of buisness a local buidness that cares more about money than being an honest buisness that respects its costomers and thier hard earned money that is getting harder and harded to make ends meet. i would advise everyone to take thier buisness else where read more

Mixed review... First the good: They have a pretty large inventory of spare parts and tools so chances are they will have what you need (as long as it's not some obscure low-end bike part which happened once to me: a wheel hub cone for a low-end Mongoose which I haven't been able to find anywhere else either). Parts and tools are comparably priced to other bike shops (although you can get them much cheaper on the internet, such as Ebay or Amazon). Now for the bad: Service is pricey and the last experience made me feel that I was in a used-car dealer lot (shifty sales tactics). To elaborate, I had recently purchased a Diamondback Edgewood at Costco for a very good price. After about 3 months I had noticed a grinding noise and feel while pedaling under higher torque. I first had checked and readjusted all derailleur alignments and had eliminated that as the issue. I still couldn't figure out what was wrong so I took it to Cyclepath where I previously had had wheels trued for an older bike. The young guy who was at the service desk was very attentive and he initially couldn't find anything wrong but he wasn't testing the drive-train under high torque (only had the bike suspended while cranking the wheels) so he eventually hopped on the bike after my urging and "test-drove" it after which he did confirm that there was an issue. Now is where it gets convoluted. He started to speculate on all sorts of things that could be wrong. He listed the chain, the cassette, hub, and lower bracket as possible culprits. He even suggested that the derailleur could be bent and needed alignment. Of course I asked him what the cost of each would be. Each one was anywhere from $30 to $50 (parts and labor). I asked which would be the most logical to try and replace based on ease and price and we concluded on the chain. The bike only had 200-300 miles on it but he had taken out this tool that measures the wear/slack on the chain and he had said it was marginal. So $32 later I had a new chain but the same problem. So then he was waiting for me to decide on the next step. I told him that I didn't want to simply throw money at it without any sort of guarantee that it would work. He certainly didn't volunteer to not charge me if their work didn't fix the problem. At that point he asked another worker there for his advice who told me that he would guarantee a fix if they changed the cassette and lower bracket (about an additional $100 on top of the chain cost). I figured I would cut my losses and left only $32 poorer. I later found that it was only the lower bracket lock ring that needed to be tightened --I read that the Diamondback Edgewood had that tendency. Something that is a one-minute operation although you need the correct spanner tool to do it properly. During the back and forth on the guy speculating on what was wrong he repeatedly commented on the poor quality of parts used on Diamondbacks (which they don't carry) but I've read otherwise. So perhaps if you're willing to buy the one brand that they mostly carry, Specialized, and for an inflated price then they might be more conservative on the repairs they might stiff you for (they wouldn't want to admit that they sold you a bike with "inferior parts"). This was a few months ago and my Diamondback has performed flawlessly since I tightened the lock ring... read more

Researched the bikes we wanted to purchase before we stopped in. A young man by the name of Philip was extremely helpful and took the time to show us the bikes we were looking for. We ended up having to order a size they didn't have made up and Philip made sure the bike was ready for us and in mint condition! Very satisfied with our purchase and would recommend Philip to anyone looking for a bike knowledgeable and friendly customer service rep! read more

i went into cyclepath 1 week after i was quoted a price over the phone for tires. within a week, i can only assume due to the booming economy, their prices had doubled. i had checked with a few places including a cycle shop across from my work in San Francisco, cyclepath was more expensive then the city. i end up giving my business to CVC where the prices were more inline with all the places i check, including the city. quit it with the upselling. i'm not lance armstrong. i just take casual rides around the park on sundays. read more

ok i joined yelp just so i could leave this review also!! are we all talking about the same shop? i understand that cyclepath in hayward IS NOT part of the cyclepath chain any longer. am i wrong? some kind of legal weirdness. anyways YES they are indeed a shop which sells bicycles and related parts and accessories and they perform repairs as well. but they are really lacking in vision and identity and customer service skills. i am a cyclist and i am i've been in customer service for 12 years. inattentive, argumentative, lacking presentation, upitty, possibly shady? (i say this because i had some major work done on a bike and they did not return the used parts to me - didnt even offer as they were still good.) lazy. these are the first words that come to mind. but if you are in the area and need something, they probably have it. For awesome service and prices go to Dublin Cyclery. it is totally worth the drive. they are super friendly, talented mechanics, very helpful, very fair prices - heck they fixed the bottle cage bracket on my TREK road bike for NOTHING!!!! or go down the block to Hayward cyclery, they are okay too. a little pushy and pricey but still good people cuz they try hard... read more

this is THE WORSE BIKE SHOP EVER!!! the asian people who own/manage this shop are the RUDEST, NASTIEST PEOPLE IVE EVER ENCOUNTERED IN RETAIL EVER. ive been in this shop several times and every time these asian people were very rude, so i know their horrible behavior wasnt just an aberration. there are plenty of nice bike shops out there (like the specialized dealer in castro valley, about a mile away), so there is just no reason to waste money at a shop like this one that is run by people like this. i noticed a reviewer below even mentioning outright RACIST BEHAVIOR on the part of the asian owners and i believe it based on what ive seen from them. this shop carries a lot of brands, but they dont have many sizes in higher end bikes so its unlikely you will find the bike you want in the size you want, so you might as well order your bike from a better bike shop, where you will get a bike specially built for you that isnt a floor model. cyclepath prices are full (or nearly full retail price) price on most bikes, so price is certainly no reason to buy here. cyclepath sells the bikes at near full retail but marks the price tags to falsely make it look like the bikes are discounted. if you go to any other bike shop but cyclepath. most bikes are going to be somewhat discounted from the retail price. at any other bike shop, previous years models are going to be significantly discounted because the manufacturers discount them. on a bike that is say, $2500, that discount on a previous years model would be several hundred dollars at any other bike shop. cyclepath does NOT pass this type of discount on the its customers, probably out of greed. i really feel sorry for someone who would go to cyclepath, not knowing that they are vasly overpaying for an old bike. i noticed that in 2014, cyclepath was still selling some 2012 models. the employees are really nasty about letting you sit on and test ride the bikes so its going to make it more difficult to decide on what bike to buy. they are so nasty that i would be worried about how they would treat you if you bought a bike from them and then had a problem with it later. again, i would just advise you to do just buy elsewhere so that wont be as issue. the specialized dealer in castro valley is really nice and knowledgeable about higher end bikes and will give you the discounted price even on special orders and they will also price match, so id advise buying there instead of cyclepath if you want a specialized bicycle. ive inquired about repair prices several times at cyclepath and their repair prices seems to be somewhat higher than other shops, as other reviewers have mentioned. they wanted $45 for a repair that i ended up paying $20 for at a shop in castro valley. cyclepath also wouldnt do an on-the-spot repair. go and check the bikes out at cyclepath, BUT SPEND YOUR MONEY ELSEWHERE. you can get a lower price at just about any other bike shop and you wont be supporting nasty owners like these people who run cyclepath. read more

I have been in several time to get new tires for my stroller. I went in with one of my 3 yr old twins and thought while they were fixing the tire maybe we could try out a bike and see if she could ride it. Santa was coming and my daughters really wanted a bike. So of course she wanted to ride one of the bikes. So I pulled one down and she was riding it around while we were waiting. The girl I guess it was Carol from reading the other post just glared at me and made me feel very uncomfortable. Then we put the bike up and went to the back to see if the tire was ready. My 3 yr old spotted the display of "expensive" rims and started to spin them Ben said that rim cost 1500 .00 and if she breaks it you buy it. I told him he should put a sign on it not to touch then asked for my tire done or not. It was done and one of the repair guys rang up the tire repair so I didn't have to deal with them. I asked if they were always that rude in here. It was the week before christmas and I bought my twin daughters bikes somewhere else. I won't go in there again I will find a new bike store. read more

i called 2 days prior coming in to get a box to ship bike. they assured me its $5 each and they have box to ship a fat bike. i went in sunday around 1130 in the morning to buy the box and get some info on the new fatboy with thru axles. there was no other customers in the shop. i was the only one. they did not have any fatboy on display , thats understandable . when i ask them questions , they did not even bother looking into my questions about tire clearance. just straight up told me they dont know. i say ill just call specalized on monday. their response was " yes, they are the best at answering your questions, just give specalized a call tomorrow". then this guy refered me to his head mechanic. he then proceeded to go back and forth about pricing on bike boxes. lie to me and said they dont get boxes for free, they purchase those boxes. so i told him. i talked to some one they said its $5 for a bike box even tho its for fat bikes. he said its $15 for fat bike boxes. i just left and went to eden cycle they gave me a regular mtb box free. and went area cycle got one from kenji for free too. i offered to pay. area cycle was like they are all going to dumpster. both shops were packed with customers. no wonder this place doesnt get any customers read more