This is probably not your normal review, as CG didn't do a very good job mounting and balancing two motorcycle tires for me. However, I've always thought the mark of a good business is what they do to rectify less than ideal situations, and Bobby, the manager, came through! I bought a new set of tires for my FJR from RevZilla, who are now owned by the same company as CG. Because of this, mounting tires at CG cost the same, whether the were bought at RZ or CG. Took the tires in, got them back the next day, everything looked fine after I remounted the wheels, and took it on a short ride. A few days ago, I opened my garage door to see that one of the sets of wheel weights was on the floor. Damn! I didn't want to take the wheel off again, and take it back to CG, so called and talked to Bobby, explaining the situation, and proposing that he refund me the charge for mounting that tire, and I would simply use balance beads, which I could put in here, with the wheel on the bike. Bobby said he would do me one better and refund the charges for both wheels. He stated that he had been seeing some issues with wheel weights, so they were doing a review on the process, and also checking to see if they got a bad batch of weights. It was a less than ideal situation, but Bobby did me right! read more

Cycle Gear - Oooops!!! - Motorcycle Gear Near Me - Austin, Texas

The staff here are very helpful. They do offer the first time discount if you show your MSC certificate. Stock here may or may not be limited depending on what you are looking for. Prince in the TCX shoes were pretty fair of not less than some online sources. There is dedicated motorcycle parking up front. Good store overall if you need something in a pinch read more

Cycle Gear - Motorcycle Gear Near Me - Austin, Texas

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I walked in looking for my first motorcycle helmet. First thing I noticed was that they had a great selection. Problem was, I was there for at least 10 minutes and was completely ignored. Walked past a few employees, I even stood next to one. As I was walking out, no one said anything or acknowledged me. read more

Order the new Bullit GT helmet with shipment to store to try it on. I was concerned about fit, as I have never tried this new model on. I was checked in on as soon as I walked in by Clint and he quickly pulled up my order. Asked questions about what I needed in my helmet to make sure it was a good option for me. After wearing it for a while, they were friendly and helpful. They were genuinely excited about the colorway and the changes to the new model. No pushy sales tactics, just genuine love of motorcycling and helping others. read more

Cycle Gear - Motorcycle helmet - Motorcycle Gear Near Me - Austin, Texas

Alberto is so awesome. He actually spends time informing clients and is very knowledgeable. I felt secure and confident in his knowledge and in my decision on purchasing products. Great guy. read more

Guys were friendly and manager gave us discount cause it was my buddy's first time at the store and he was buying his first helmet

Got a chain breaker it's ass got stuck on my chain and I can't get it out cost me 32 dollars says 19.99 on the back it's a scam broke within 2 hours read more

Cycle Gear - Broken chain breaker - Motorcycle Gear Near Me - Austin, Texas

Arturo is a boss! He knows his gear and expertly answered all my questions. There is nothing like an experienced rider to help you with the latest gear. The shop is chock full of everything you need. read more

This is the second time I have walked into this location and not been approached one time. Both times spent over $350 and spent near an hour trying to find what I needed. I get there is more money for people to spend but damn y'all. I asked at the counter for help and they legit said to google it. My buddy came here two weeks ago and he was helped the moment he walked into the store. Not sure where the judgement is to choose who gets helped but I was hoping the first interaction in February was a fluke. They were not busy, so that's not the case. Anyways, when you have the corner marked on gear, supplies and parts I guess it's just not for me to get the same service. Bummer. I even read the reviews and thought the folks who had shitty experiences were just mad about something else... giving the store the benefit of the doubt. Sad face. read more

Cycle Gear - My ruckus. - Motorcycle Gear Near Me - Austin, Texas

Amazing! We went to look at helmets for my husband who just got his first bike and were immediately greeted by the redhead at the counter who directed us to the helmets! Then the gentleman with the beard came over and helped my husband find the right size. Went in for just the helmet but left with a nice jacket for a great price and a well fitting quality helmet! Thanks guys, we'll definitely be back!! read more

Very helpful , they just need to be a bit more clear about the RPM program and how to sign in.

I bought a tire online on their website. It asked me to pick a store. I put Austin Tx. I saw the tire i wanted and was listed IN STOCK. I paid for it (that was 4 days ago) because i wanted it to be "reserved". On Saturday my day off i took the front wheel off and brought it in to have the new one mounted. Well they don't have it. You see IN STOCK does not mean they have it in the store IN STOCK. For them it just means it's available at one of their warehouse. Here is what got me mad as fuck. They have that tire size on the shelf but would not give it to me because i had bought the other one online and i had to wait until (3 more days) for mine to arrive. https://www.youtube.com/watch?v=4T2GmGSNvaM read more

I haven't purchased a helmet since 1982. I went there not knowing anything about new technology with Helmets. Killian helped me for a good 30 minutes showing me and teaching me about all their helmets. I couldn't make up my mind but instead of being frustrated that I didn't buy a helmet, he was very kind and courteous. I came back a week later and bought 2 helmets and more stuff from Killian. He's a great person with a wealth of knowledge. Kudos! read more

Cycle Gear - My daughter and I with our new helmets! Thanks again Cycle Gear and Killian! - Motorcycle Gear Near Me - Austin, Texas

just had my tire replace didnt check but when i got home my missing spocket couple trips over all corrected issue

I got my first bike last year and have been here multiple times, always getting great service and prices that match what I find online. Today I again I had a good experience, on a busy Saturday afternoon no less. This week it was for a new battery - they had the Yuasa I wanted in stock so I ordered it online and it was waiting at the counter. The guy checking me out asked if I wanted him to fill the acid. Sure! Nice not to have to bother doing it myself. While he was doing that I started looking at mesh jackets and another guy came over and helped me. He showed me several options (some of the cheaper ones btw), no rush and answering all my questions. read more

Great selection of gears. Friendly and professional staffs whose always willing to work with you.

I've been going to Cycle Gear for years. Although I ride an old cruiser and they seem to specialize in sport touring and off-road stuff, they have a good selection of gear for all riders. One of the nicest things is that they're open on Sunday, unlike most other shops. Last week, I was heading up that way and realized I needed some oil. I always enjoy a visit and was able to pick up oil I needed. I also looked at some new helmets, as mine is getting a little long in the tooth. What's nice is that all the people who work there, know a lot of about motorcycle gear and what they sell. There's no high-pressure pushing, just good information so I can make an informed decision. Over the years I've bought a bunch of oil, filters and other small items, including some nice gloves there. Really a great place to get cycle gear. read more

i recently got back into ride and needed some gear and they did amazing helping me with that with the helmet and gloves. they are wonderful they treat you like family right as you enter and it's so warming to get that kind of welcoming. mike helped so much give that man A RASIE read more

Very frustrating experience trying to get tires swapped here. Bought a pair of tires from Revzilla for an old scooter I'm trying to use to help some family practice for getting motorcycles in the future, and I get an email saying Cycle gear can install them for me. How convenient. I go online to check that this Austin location offers this service, good news, it does! And this is about the extent of info they tell you, besides the fact that this is a first come, first served situation.. So I go out and rent a uhaul trailer since I'm like an hour away. As I'm driving to pick up the trailer I call to make sure there isn't an issue with a massive pile up of people or that the machine is broken. I'm assured that everything is in order but despite not mentioning it anywhere on their website tires can only on a disconnected wheel. So especially for the back wheel you're essentially doing more work than they are providing just to get the wheel off. Splendid. This would have been great to know before I rented the now useless uhaul. I deal with this anyway, no problem, I called around to other shops and this seems to be common practice. It is just bizarre to me but I can't fully blame Cycle Gear. I remove the wheels myself, load them up in my car, drive the hour down to this location and the clerk very boredly informs me they won't do moped tires anymore. Please for the love of god when you email people about a service, when you describe a service on your website, when people call on the phone asking about a service you provide, list important information like this. I'm not going to give this a one star because while their stock isn't anything to write home about it is very comprehensive for economical gear. The service I've received at this location and in Oklahoma have been very mediocre, with attendants acting very disinterested in customers, but the store itself is mostly fine. read more

Went to buy my first helmet and the team was incredibly friendly and helpful. Shout out to Sam for taking the time to answer my questions and making sure I bought a product I was happy with. I was uncertain about what size helmet to buy. He took the time to measure my head and was patient while I tried on different sizes. I felt confident in my purchase. Don't hesitate to check out this store. read more

The best thing about cycle gear is that it's open Sundays and Mondays! They have limited stock, and depend upon bullying the customer into pre-paying for special orders to get what he wants, which can more easily be done online anyway. They play stupid little shopping games (making you sign up for a "RPM club membership", cost of $60, in order to get decent shipping and 5% discounts on SOME of the things they sell... After spending $2000, you MIGHT recoup your $60) I absolutely despise these asinine little shopping games! Just give the customer good prices all the time and maintain a good inventory! AARGH! At least they have a decent return policy, so when the thing that you order finally does come in, and it turns out to not be what you want, you can at least get your money back... Provided you don't touch it first!! read more

The new club membership system ROCKS discounts are just incredible you can cash it or apply to online or in a gift card and apply for all articles read more

Great price on Dunlop Sportmax Q3 + tires that I needed for my '07 Suzuki SV650. Also, the staff is very courteous, helpful, and professional. I bought the tires online and had them delivered to the store in Austin, intending to have them mount and balance them at the store. However, after riding all the way from my house in FAR southeast Austin (off WM Cannon), to their store on Research Blvd, I was told they do not remove your old tires. You have to bring them the rims, with the old tires removed. They were very understanding as to why I was frustrated, and I maintained my cool. I understand they are not a full service shop, and they have their limitations, but this very important fact was obviously not made clear to me at the time of purchase. Otherwise I would not have ridden my bike, on the old tires, all the way to their store in north Austin. I decided to just return the tires because it would have been too much hassle to ride home, drive back to the store in my truck, go home, then on another day, find a way to get the bike and the tires to a shop to be mounted and balanced, which would have meant renting a trailer. I gave them three stars for their great selection, the good price on tires (although their gear isn't priced very competitively), and the service was very friendly and courteous. read more

Shitty place to buy anything. Tried to return a Sena head set that was recommended to me. Was told it was a great product and the sales guy said he used the set. Just learned when I tried to return that they do not take back headsets after it's been opened. Nothing on the receipt and nothing from the sales associates when I bought it. So in CycleGears eyes I'm shot out of luck. They couldn't have cared less that I was displeased with their recommendations. I even bought a warranty so all the guy would do is exchange the product for a new one. WTF never buying from cycle gear again. If I had just bought this online I could have returned it. Might have even bought another option if they weren't fucking assholes about it. They didn't even try to recommend anything else just a solid fuck you. Get fucked Cycle Gear. read more

I had been off of bikes for a few years and when I returned to the addiction recently I discovered that Cycle Gear had expanded. It's no longer a small shop crammed to the gills with a mediocre assortment of stuff, it is now roomy, very well stocked, and the people there offer more help than before. I'm not quite old enough to retire, but have been Type 1 diabetic for over 50 years. I am thankful that every person working at Cycle Gear and most of the customers were wearing masks. I know it's hard to wear one all day, but they were protecting me, unlike most other shops in the area. This level of professionalism has earned them my business. read more

I had a wonderful experience with Cycle Gear! I am just starting out and getting ready to take the MSF. I wanted to go ahead and get my gear ahead of time and chose Cycle Gear due to its location. It was a bit intimidating walking in there for the first time but everyone was immediately helpful and professional. Eric went above and beyond helping me fit a helmet, boots and gloves while offering great info about local riding groups and meetups. My whole experience there made me much more excited to be entering a new community! My ordered helmet shipped to their store by the next day and they took the time to test fit it on me. We decided one size smaller may be best and they went ahead and ordered a different on for me. Less than a week later, the new helmet arrived and I'm extremely happy with all of my purchases. Thank you Cycle Gear for helping me make good and educated decisions about my new gear! read more

These guys, are rock-stars. Came in and didn't know what kind of helmet I needed. I saw a couple of helmets online and saw some styles that was something I would rock but I wanted to go in see my size and they were able to help a brother out. They also taught me some riding tips and what gear to get that I'll be needing. Great prices, great people, definitely will be back for future purchases. read more

Super informative. Super helpful. Super patient. I'm a new rider and needed to get gloves, helmet, jacket, and shoes. I didn't feel like there was a hardcore pitch for the more expensive items. Everything I bought was within my price range and I feel confident I got quality gear. Wish I'd gotten the sales guy's name for recognition, but I would've forgotten it before I got home anyway. For sure I'll use them in the future. read more

I came in and tried to buy some RBF600 and have it price matched to a US online vendor a few minutes ago. One of your employees refused to acknowledge it and price match and instead I would have had to waste more time looking for a different vendor. I've never had an issue with this before in the 4 years I've been shopping there. I just left and I'm going to buy it at another local place down the road and I'm never shopping there again. Your employee just didn't give a single fuck. read more

Every time I've been in here, I've been assisted quickly and never had to deal with feeling "like a girl" in such a dude-oriented environment. AWESOME. This place rules because: after my moto safety course, I went in to drop some dinero on a serious full-face helmet. The guy who welcomed me and asked what I was looking for ("full face helmet") first directed me to something on sale. When I told him that I was looking to avoid more head injuries, that money was not a big deal, and that most of all I wanted a helmet that made me feel sexy when I wear it so I'll never be tempted to ride without it, he said, "We have what you need" and suggested a few of his favorites. When I decided on a Shoei RF-1100 he suggested I wear my preferred size in the store for a few minutes and make sure it felt okay. While we continued talking, I revealed that orange was my favorite color and he said, "I think we have that helmet in small, and in orange. Let me check." Indeed they did, and now I own the coolest helmet EVER and I don't leave home without it. They don't have the biggest selection of ladies gear, but I'm not surprised. I don't like the Bilt stuff; it all runs way too wonky in the sizes, and apparently they size all their gear for petite women because my digits and appendages are too long for everything they make on the ladies side. On a recent trip, the salesgirl took a long while to me find the right size jacket, even though they didn't have what I was looking for in stock, so I could use the sizing info to order one online. read more

I was in desperate need of a rear tire for my 2007 Harley Heritage Softail on a Sunday. Called these guys half expecting they may not have a tire to fit my Harley. The man looked up his inventory and found one in my size. I took the wheel off the bike at a friends and took it to the store where this crew quickly hooked me up with a new tire mounted and balanced. After I put it back on the bike I can continue my ride home from Austin, TX to Carlsbad, NM. Most places which have stuff for Harley's are close on Sundays and Monday's. These guys were open, had what I needed, and really made my day. Thanks guys, you really came through for me. read more

I came in for a helmet and cover. Emily was super helpful and knowledgeable. She helped me find a solid option in my budget. Thank you!

I'm impressed by one thing about this place: How much stuff they pack into a tight space. They're a busy shop full of merchandise that leans toward the racing look I find really aesthetically unpleasant, but that doesn't mean their hardware or helmets won't work just as well as anybody else's. (And they probably have what you need, 7 days a week, whereas dealerships are open only 6 days.) When I came here with my motorcycle-lover, he was thoroughly impressed, and the staff was all about getting him exactly what he wanted and more. It was a weekend, and the place was packed. On a weekday by myself, I felt much less comfortable, firstly because the shop was empty but for a few clerks (and all but one cleared out within seconds of my entry). The one guy who helped me was unfortunately unable to find what I wanted in their limited stock of the items. He offered to look for one in a catalog, but when I couldn't tell him the exact item I wanted (I needed to browse a bit), he quickly lost interest. I had assumed there was some kind of upselling/commission thing going on here given how aggressive the salespeople were on the previous visits, but I guess they want people who know what's what. That's fine, it's just an awkward environment for casual browsing. I left without buying anything; when he's bought things in the past, he's mostly been quite happy with them. It has a very "Dude!" feel to it that doesn't work for this dudette. read more

With the advice from my fellow Yelpers, I ventured to the this store since it was the closest. They have a good wall of helmets, jackets, gloves, and other apparel. They also do tires, which seem like a good deal. The staff were really nice and helpful and explained about this and that. Definitely worth going to, even if you are just to ask questions. Remember, if you took a safety course in motorcycles, you get a discount on pretty much all your gear, so remember to tell them and show them you card! 15% discount is pretty damn awesome vs 0%. A+ read more

Clearly the employees love riding motorcycles and they're enthusiastic about your safety. They have everything a new rider might need not to mention the gear, helmets and clothing you should have when you're out on the road. Colton was kind enough to help my son pick up the right stuff he'll need for his first motorcycle. I've been riding for over 15 years and so it's good to know where I can go. read more

Good place for tires, aftermarket parts, and other riding gear. They do price-match and will special order at competitive prices. All of the staff rides and are knowledgeable about bikes. Most of the stuff here you can find better quality items online, but when you are in a bind and need something they're one of the better shops in town. read more

Came in a few weeks ago to look for a helmet. Tried on a few different models and got some advice on fit and comfort from Katrina. Ended up purchasing a 707 Vendetta 2 which wasn't in stock in Austin, but would be shipped in from San Antonio. I was told it'd take about 2 days for the helmet to arrive since it was only a few hours away in SanAn. I called on Tuesday, it wasn't in. I called on Thursday, still nothing. On Friday, Katrina called to let me know that the San Antonio store had lost all its merchandisers (fired? quit? who knows) and no salespeople have access to UPS deliveries/shipments soooooooooo they have no way of knowing when my helmet is coming in. She was sincerely apologetic and let me know she'd call back when she had more updates. I went in today (Monday) and spoke to two of the employees who reiterated what was in her message. Basically, with no-one there authorized to take care of shipments there's just a hug pile of stuff that needs to be shipped/inventoried which is just adding up. I was told it could take a day a week or a month for my helmet to come in, nobody knows how long or when they'll find out how long it'll be. Needless to say, I am incredibly pissed. The only reason this place is receiving any stares at all is because of the employees who have been very open and honest with me the entire time. Katrina was helpful and made sure to follow up and explain everything to me and the two guys who were there today (Jesse + ??) were also very patient even though I kept asking questions and was clearly very angry. They gave me the same model/size helmet I purchased in a different color as a "loaner" so I would have something in the meantime which I appreciate. read more

The variety of products and the choices between brands is good. If they don't have it in the store they can order it for you. The staff was friendly. They answered my questions then allowed me to shop on my own. They were not pushy. It is nice that they have both a local presence and online store. The online store is convient for researching products and price checking, but I like having the physical store available because I like to try on my gear to ensure that it is a good fit. All things being equal I'll always buy from the store because of the service and to support their local presence. read more

Stock is obviously sport and off-road bike focused, but they have most of what anyone would need. I've been here three times in the last week and every time i've been impressed by the staff. Knowledgeable, patient, accommodating, relaxed. Great group of people who went out of their way to educate a new rider, even if it meant telling me to go to a different store to check my options. read more

Staff is always very friendly here. They've been willing to help me out and given me lots of good tips on which gear they recommend. Unfortunately, this location is kind of cramped. They don't have a large selection of boots -- and for a gal with thick calves like me, these cookie cutter boots didn't make the cut. In fact, they were just cuttin' into my legs. Haha I guess it's not the manufacturer's fault, but I'm not even that big of a lady! I decided to try the men's boots, and they didn't have any that were small enough in the foot. Size 9, 10 and above. I wear a 6.5 in men's. So no luck finding boots there. I had to go online and order some... Came in to try on some pants. Small selection for women riders, and a bit pricey if ya ask me. I went online and got some nice riding pants for less than $60. Kevlar and everything! But, Nee, if you don't like it why the 4-stars? It is what it is, folks. A chain store. I'd consider Cycle Gear the "Walmart" of motorcycling. If you need stuff on the fly, this is the place to go to. If you want more quality at a better price, I'd shop online. read more