really good communication super fast staff is super nice 10/10 definitely coming back to them if I…read moreneed any repair

iPad screen repaired quickly, and another issue promptly found and repaired in parallel. Highly…read morerecommend this Dallas gem.

I requested a service for my custom pc and he did exactly what I hoped to do. Even managed to…read morerearranged the cables and parts too. Will definitely recommend. Service was even priced fairly.

Excellent as always. Josh was able to fix my issue in no time, whereas I spent 5 hours on it and…read moregot no where!

My cheap little laptop laid down on me. I've had it for 5 years and paid $500 for it and it has…read morebeen a little trooper. For over a year, the screen had to be opened where you wanted it before you turned it on because if you moved the machine virtually at all and the screen jiggled it would lock up, necessitating a restart. Then, suddenly, it refused to boot up in any screen position. I brought it to PC Werx. The gentleman who came out to look at it plugged in a separate monitor and talked with me about his concerns and let me make the decision to not invest any more money in this one because the repair could easily be more expensive than the residual value of the machine. When he asked me if there was information on it that I needed to keep, that was a no, so, there was no urgent need to do anything with it. He mentioned a retailer that he has had good experience with and that happened to be where I buy virtually all computer related hardware, we shook hands and he said thank you. I mean, I'm sure he could have repaired my machine, but he gently let me know his suggestion is to spend my money on something that I'd get better service out of rather than into the one I've worn out.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Guys at the front counter were super helpful and very nice. The lead technician, Mario, did a great…read morejob fixing my nearly 30 year old Gameboy. I'm so happy with the service and would absolutely go to this shop again. Very reasonable prices and quick work.

Dropped my ps5 off because of Ethernet connectivity issue, they diagnosed the problem and fixed in…read morein 3 days. Super smooth I highly recommend them.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

James is knowledgeable and trustworthy. I have used his services for years and he has never failed…read moreto find and fix numerous technical problems. If you are cautious about having in home workers, James is the Best ! I highly recommend him. Don't waste your time and money on " squad " services. You will appreciate the personal style of James Duncan.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

I can't give a zero star review, but if I could, I would. Our company was with them for 10+ years…read moreand the prices kept going up. The cost to get a box out of storage and put back got so ridiculously high. Then we decided to close the account. Wow. Almost $20K to close the account. This means destroying boxes and returning some of the boxes we need to keep. Then after we get it all worked out and paid in full. They take their sweet time setting up the destruction and delivery. So meanwhile they need to continue charging storage fees while our boxes are held hostage. This is the worst way to run a business. I can not recommend them to anyone, ever, period. It all sounded good at first, but after you commit you are basically a prisoner. Don't even get me started about the issues when their storage facility was hit by a tornado and we were expected to pay for destroying boxes that were damaged. In the end it was a horrible experience. Good riddance Hostage Mountain.

Does it make a noise when I bang my head on my desk?!…read more Iron Mountain epic fail. We closed one of our two accounts in 2011. Suddenly there's a box and we owe $300. What? What box? We destroyed or transferred all the boxes at GREAT EXPENSE. Why is there suddenly a box. Was it lost this whole time because I know from the emails stating that they cannot find a box that they absolutely lose boxes. Either way, after three months are arguing and being assured it will be taken care of in 24 hours, I still have a $300 bill and this one lonely box on a closed account. If they did not charge so much to jump ship I'd be buying a floaty.

If you're looking for a knowledgeable, responsive, initiative-taking company for your home or…read morebusiness, Regional IT Services is a great company that services DFW, Athens, East TX, and Highland Park area. He offers remote and on-site IT support for laptops, security, web page setup and maintenance, etc. I highly recommend.

Bait and switch scheme. Quote me 85 for repair plus 85-130 for part. Then when I agreed switched…read moreit to 100 for labor.amd 130 for part. When I called to ask why 5 times with no response. By mesage he said he hadn't looked at the repair closely when he initially quoted. Wouldn't recommend

north did a great job. he determined the two problems and explained them to me…read more i order the new replacement parts today. have him schedule me for next tuesday or thursday at or after 1:00 pm or on wednesday 11am or later. you can text/email me with the date/time. morrison.ray@gmail.com 972/342-7349

STAY FAR, FAR AWAY To reiterate what other reviewer posted,…read moreDallas/Carrollton/Plano/The Colony/Keller (take your pick) Computer Repair creates the false impression they are a local repair company, but they are not headquartered here. Zachery, our tech, came to service a desktop memory issue. He spent the entire time searching Google on his phone, finally rolling back a video driver. He never did a "four point quality check" as the company promised. That very day, I continued to have performance issues PLUS new problems, related to the rollback, which the technician admitted. He came back a second time and tried another fix - no improvement. I tried for over two weeks to get someone back to actually run diagnostics - Memtest continued to show errors, but Zach never bothered to even try recreating himself. $250 plus "travel" expenses for absolutely nothing - actually, less than nothing, since my unit is now worse off than before. The company refused to send out a more competent technician, and because no one would call me back, my two weeks "expired" and the company said they would need to charge me the $250 all over again!

Mr. MAC, Chris, has performed his usual miracle for me. This is the second time that I have used…read morehis services and again, I couldn't be more pleased. What I have found at this business is knowledge, courtesy, professionalism and the greatest of service. You can't go wrong doing business here. Chris is what your ailing Mac needs! Also I consider his service a great value. John P

Chris made my day. This morning, I took my 3 year old MacBook Pro to his place of business because…read moremy keyboard is going haywire. A couple hours later he texted me to say I still had Apple Care on my machine, and I should take it there and his work was done. I picked up my computer at no charge at all. He could have easily cracked the box open and charged me, but this approach saved me time and money. Chris also does home entertainment and home system configurations - I plan to reach out to him for that soon!