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    CWC Supply

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm
    Updated over 3 months ago

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    Costco - Inside - Hallway of beverages

    Costco

    (514 reviews)

    $$

    This review is more about the T-Mobile kiosk within the Livermore Costco. I'm posting here, since I…read morecan't find a review for the kiosk itself. My wife and I have been buying cell phones from the kiosk forever- we must've purchased 10 -12 phones from them over the years. It's kind of hit and miss whether you get a "good" associate or not. We've been eyeing the Apple iPhone 17's and finally pulled the trigger. This time we got the worst sales person of all time. We had already been to the kiosk a couple of times over the weeks leading up to the sale, so we pretty much knew the promotions that we were going to be getting. But this guy didn't bother to tell us anything about it nonetheless. He did manage to try to upsell accessories, etc. as that is part of his job. But what irked me the most was when he asked if we wanted to purchase the additional protection and I specifically answered "no". Sure enough, T-Mobile sent us a text saying that we were enrolled in the plan. When asked how long should we expect for the arrival of the phones. He just blurted out an unthoughtful "2 days", as he didn't care at this point and he was just trying to get off the clock to take his meal break. If there were a place for me to report him, I surely would. Over the years, we have watched that kiosk decline in the value you get from buying from them. And a couple of years ago, the kiosk turned into a T-Mobile specific location. The sales people have sure gone become more disappointing in all aspects. I'm sure that Covid changed everything, including wages and trying to recruit quality employees- as a business, they just need minimum-qualification warm bodies to man the post. So sad to see how low they have gone. **Update** We got our T-Mobile bill. On it was a charge to a phone number in JAMAICA! and guess when that call was placed? Yup, when he had my phone and was doing whatever. It's possible that he was just working too fast (carelessly) or just fat-fingered a phone number (carelessness), but he could've/should've let me know that he called a wrong number and to just address that call with T-Mobile later, or better yet, he could have just addressed it to HIS company right then and there. That would've been the RIGHT thing to do. When we noticed it on our bill and matched the incident with the exact time that we were buying new phones, we did address it with T-Mobile- they were good about omitting that charge and they gave us a credit for the "mistake". We made sure that they put in an incident report for that employee. I am still scratching my head how T-Mobile can hire such low-life people to represent their company!??

    One of the larger Costco's I've been to. It's not that much larger, but still larger…read more I've always enjoyed buying in bulk, even though when you come here you leave with stuff you really don't need. Still, it's always cool to try something new. The location is a bit isolated, so this spot didn't feel as packed as I'm used to when going to Costco, but overall I love Costco.

    CWC Supply - wholesale_stores - Updated May 2026

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