The pharmacy employees are horrendous. It took me two separate trips (two different days) and I waited in FIVE lines to simply pick up a prescription. If possible, go somewhere else.
If you want the full details: I called for a refill, selected a time two days in advance, waited until the selected time, and went to the store. This was a little after 5:00 PM so the line was very long. While waiting in line the cashier yelled at each person in line to get their last name so she could pull the prescription before we got to the register. I guess it was her attempt to speed things up but it seemed pretty unprofessional to shout at people when they are doing something sensitive like getting a prescription. I happened to have a coupon in my hand while waiting, and when she saw the coupon she shouted - again I was not even at the register yet - "What is that? You trying to change something in the system? I can't do that. You can't do that here." I assured her I just wanted my prescription and that I wasn't even sure she needed the coupon from my doctor (they didn't last time). She couldn't find my prescription, so I spelled my name over and over again. Finally - still not even at the register - she asked if my prescription was in a fridge. It's not, and again that's not a great thing to loudly ask someone in front of others, it could have been a sensitive prescription that I didn't want everyone to know about. Finally I get to the register, she can't find my prescription, but she finally pulls me up in their system. She turns the screen to a co-worker. "Do we even have this?" she asked. Guy shrugs. She looks back at me. "You have to go to drop-off." No explanation, no questions, just sent me away (she had done this with two people waiting in line in front of me, just shuttled people away after we had already waited in a long line, refusing to answer questions).
I went to the drop off line now, confused and furious about my treatment. THE LINE DID NOT MOVE. I waited for a while, realized the guy at the counter had been there as long as I had been in the store, so I left. (Incidentally I tried to check out with my normal purchases downstairs and had a terrible experience there, too! Customer service here is non-existent.)
Day two. I wait in line again. This time the cashier (same one) finds my prescription right away, but it costs $65. I ask her about that, since the previous time it only cost $15. "That's the price" she says. I again tell her about the coupon (which they didn't need last time). She shouts over to the pharmacist. The pharmacist tells her it's no problem, just look up the item online and get the coupon code. The cashier turned back to me. "Google it and get in the drop-off line." Here we go again! Shuttled back over to the drop off line. Eventually the head pharmacist sees that the line is too long and leaves to come help. She punches in my coupon code and tells me to take a seat, they'll call my name in a minute. I was confused since my prescription was already done, but I thought maybe the coupon would take a while in the system. So I sat down and waited, and waited, and waited. Finally I got BACK IN LINE to ask the cashier if I could just take my medicine. She calls over to the pharmacist to ask if it's ready. The pharmacist retorts "Yes, it's already done," as though that was a stupid question. I'm not sure if this last part is the pharmacist's fault or the cashier's but for god's sake, this shouldn't be so difficult. read more