****IM SORRY IN ADVANCE FOR THE LONG STORY, BUT I FEEL THIS NEEDS TO BE THOROUGH ***** I was having a lot of trouble with Walgreens filling my prescribed opiod pain and sleeping medication that I have been taking for 25 years or since I was working as a rescuer at FDNY inside the south wtc tower as it collapsed and caused diabolical irreversible bone and nerve damage to both sides of my hips. After multiple surgeries, and physical therapy its amazing that I can walk anymore. But the pain is so intense that even missing a single dose of my pain medicine, I cannot even stand or sit up. I know opiods are evil in the minds of a lot of people, but they were the only medication that helps my pain. And I also need the sleep medication because my brain never shuts off. Im always constantly thinking about the morning of September 11th 2001 and what we could have dont different to have helped more people. Combine this with survivors guilt , forget it im tossing and turning all night long. In the 2 years that im living here, I've never asked Walgreens to dispense my medications early or pulled any kind of deceptive crap-ola with them (that I see so many other's do just while waiting in line for mine). And in the 25 years that I've been on these medications I've never failed a single drug test or random pill count. So this tension between this one very condescending walgreens pharmacist has been building up for a while why because????? BIG SURPRISE,,,, I WANT TO PICK UP MY MEDICATION ON THE CORRECT DATE THAT MY PHYSICIAN AND I AGREED UPON. Which is usually the 29th day of the 30 day supply. Fast forward to 4 days ago. I went to pick up my lunesta at the Walgreens window and that same pharmacist told me (in the most condescending voice, she could imagine) "because you asked us to release it early every month for the past 4 months we are now holding this prescription for an additional 6 days, you should have plenty of them still in your old bottle" I was literally dumb founded. I have never asked this that walgreens to refill anything early. As a retired fdny firefighter I've seen what out of control addiction does to people. I was so insulted and humiliated. I literally felt that i lookec like a drug addict in front of my family who heard everything she said. So I got ahold of my Dr office as well as the manager of walgreens. All the manager did was side with his pharmacist. But my Dr started a big investigation with them because he knew that I was telling the truth.. so long story short, I had to go without my lunesta for sleep for 5 days until walgreens finally realized that it was infact their mistake. Now fast forward 1 week, now its time to fill my opioid pain medication. Believe it or not, same pharmacist told me "you're here wayyy too soon, you last picked it up 25 days ago. It will he ready in 4 more days". I just smiled at her and drove away. Now this was a Saturday so I was kinda screwed because my Dr office was now closed. So I went to my wife's cvs pharmacy and explained everything to them and they couldn't be nicer and non judgemental. I kid you not literally 90 minutes after leaving a message with my doctor's after hours answering service explaining what happened, the presentation for my.pain medication was removed from Walgreens, transmitted to the CVS on Melrose in vista filled and handed to me. All in 90 minutes. No hassle, no judgemental as to why im taking these medications, NOTHING BUT LOVE AND CARING FROM THIS PARTICULAR CVS PHARMACY. After this I transferred all of my other maintenance medications from that Walgreens right over to this CVS. Walgreens, you're fired!! read more

This is not my usual cvs, but I sometimes I am in this area and it's more convenient. I decided to try the drive through for the first time because I didn't feel like going in. I wasn't sure of the procedure but I had opened my cvs app and it showed a number to tell them. I told the guy and it seemed to work. He asked me a few questions including did I want a Covid or flu shot. I said no several times but he kept asking. I'm not sure if cvs requires staff to do this, but one "no" should suffice. If I'm going through the drive through it's because I don't want to come in, especially not for a shot. The pharmacist came to the window to ask about the prescription, because I've had a reaction to it in a different form in the past. I very much appreciate her concern and that she took the time to make sure I could use it for this instance. I've also liked the guy who helped me in the past because he has been quick and efficient. I just wanted to get through quick yesterday. I'll continue to come to this cvs when I'm not near my home cvs. read more

CVS don't deserve such low ratings. I've never walked into one that's dingy. Shelves are always stocked. And ALMOST always, the staff is super friendly, whether that be at the register, on the floor, or at the pharmacy. This one was no different. I needed a gallon of distilled water and walked in to find an immaculate store. After wandering around for a few, I finally asked where to find the water and the cashier was happy to walk me right to the aisle! When I went up to pay, she asked for my rewards card. It appears mine has expired and so has my wife's, and rather than make me sign up to realize there was no immediate benefit, she checked the item first with hers, which I was so appreciative of since my whole crew was sitting outside in the car. Again, I don't know why CVS seem to always have these ratings, but they don't deserve it. In an age when retail is really going the way of the dinosaur, prices aside (because you definitely do pay for convenience), CVS is still doing it right. read more

I showed up 10 mins before closing for some medication the door was locked & the lady inside just looked at me, if the store is open till 10- it should be open till 10. read more

CVS 635 is my local pharmacy so I'm in here a lot for prescriptions, and just about everything else you can expect to find at the corner drugstore. I've dealt with everyone in this store, from the pharmacy to each of the store's employees. Every...Single...Person...is exceptional and phenomenal. It's not me who usually need extra help, but I've witnessed time and again great care, kindness, and patience with every transaction. I've only had great experiences or better every time I come here. I've witnessed Brian at the front counter be so very kind and patient with everyone he has dealt with, especially the little old ladies who are fussing about their coupons and membership details. That guy know the system, is extremely helpful and always had answers. Thank you CVS 635! Everything about this store is awesome! read more

CVS Pharmacy - 16 Cadbury eggs for $10???? Happy Easter to me!!! - Drugstores Near Me - Vista, California

My experience is a negative -10 for the CVS Pharmacy at: Store ID: #6368 635 S MELROSE DR, VISTA, CA 92081 The (super long) wait to pick up medication is absolutely frustrating and I'm moving my prescriptions from this CVS ASAP. For one of my medications, I was shorted 60 pills, so having to return to the pharmacy, and calling the pharmacy, to picking up for the second time, my total combined wait time was 1 HR and 15 MINUTES. This time does not include my drive time! Do you have this much time to spend at a pharmacy? Not me. When workers behind the counter have no idea what a customer goes through getting to CVS and back home, which is difficult, and they are rather rude. read more

Destiny always makes my day!!! she is helpful and such a happy soul!!! anything i need to find or any questions i have she is always happy to help...thankyou you are wonderful read more

I ALWAYS get great service at this location, both at the pharmacy counter and the front checkout. On Sunday the 12 of April the pharmacy tech was exceptionally pleasant, as Dave always is, and the front counter clerk also was amazing. The only drawback not enough shopping carts. Convenient drive thru pharmacy as well. read more

What is going on with CVS? My last two visits at both nearby, Melrose CVS stores have been OUTSTANDING. Today at the 635 South Melrose store , both Brian and Evan went above and beyond to help me and both were friendly, professional and knowledgeable. read more

You can't speak with a pharmacist on the phone to find anything out you have to drive down and ask your questions in person...the most frustrating answering service I've ever encountered...save frustration and get your meds somewhere else ! read more

Wow! Iris was so helpful and so kind through my shopping experience. She made sure everything was priced correctly and even helped me with my app. She was great!! I highly recommend this location!! read more

Aside from the convoluted entrance to the store, expect grumpy staff who clearly don't want to be here. I overheard staff talking about a customer behind their back, I was not greeted even when it was my turn at the register. Prices are high and the lines are long, go elsewhere! read more

It's no wonder CVS, Rite Aid, and Walgreens are going the way of the dinosaur. Terrible business that cares little about the consumer. Thank God Amazon is taking their market share. Lines are too long to wait and the drive thru is never open. Needs a huge customer service improvement. Staff definitely looks overworked. Looks like corporate is getting by with limited staff to pad profit margins, shareholders, and executive pay. read more

Awful service, the last time I came a younger gentleman closed the drive through window the moment I pulled in after waiting in line, and now I've been in the drive through for 40 minutes with them pretending I'm not here. Finally someone talks to me and tells me I might want to come back another time??? What kind of joke is this? Some people need their medication so they don't have seizures and you expect them to just come another day?? This is on 11/25/24 don't even bother coming in the drive through... read more

CVS Pharmacy - Have been sitting in this exact spot for 20 minutes, been in line for the other half. Yet all the sudden no one can help... - Drugstores Near Me - Vista, California

Pharmacy at this location is a joke. The drive through is perpetually closed (according to the sign it's because they are too busy). Understaffed so they also close for lunch, chronically cranky service. read more

Come here sometimes to pickup general hygiene and beauty products. Service is hit or miss. There are days where the staff are absolutely on point with customer service. Other (most) days, they could be indifferent, cold and unfriendly. The shelves at this location aren't as well stocked as other CVS stores. Oftentimes, things are out. Luckily, there's another CVS a mile or two down the road. read more

Text dated 8/25 the prescription is ready for pickup. Text dated 8/27 reminder to pickup prescription & would hold until 9/8. Text dated 8/28 reminder to pickup prescription & would hold until 9/8. Went today 8/29 and was promptly told there was nothing for me. She said she would fill it. Got a text at 11:32 today 8/29 that the prescription was ready for pickup. Explain! read more

It is impossible to talk to a person. Do not use this pharmacy. You will only get automated responses

I was nervous about returning to this pharmacy after two years, in the past, the staff (mostly) had some serious attitude, probably from understaffing. And reading similar reviews didn't calm my nerves any. But just now, 5 pm on a Friday night, I could not have been more pleased with the pleasant and helpful pharmacy staff. They seemed to have at least 5 people on duty, including the drive thru being open. What a relief! Whatever has happened to improve this condition so much, I really appreciate the efforts! read more

My issue was not with the pharmacy but with a coupon my wife sent to my phone. I am in my 70's and not that adept at opening such things. I was referred to Steve the manager. He was able to open the coupon and said it had expired but nevertheless offered to honor it. Thank you Steve for your assistance and customer service. read more

I absolutely hate cvs Pharmacy there all the same. Make you wait forever. Noone in drive thru but me and Noone at counter I waited forever till another car came and then they woke up inside. Its a pain coming to this one and the one on Santa Fe is 100 times worse. They tell me short handed I been hearing that for over a year. read more

2 HOURS TO GET TESTED. Scheduled a Covid test at 3:00pm. Waited in line until 4:40pm. Didn't get done until 5:00pm. So..... if you want a Covid test, DO NOT go here. super slow service and extremely understaffed. read more

There was a time I was in here every day, sometimes multiple times a day. The staff (Corey, Janice (if I remember correctly), Karen) are friendly, helpful, and go out of their way to help you out. They also remember you. That being said, there could be some improvements, especially in the pharmacy. The doctors and techs are great. They've called other locations when they were out of a medication. But they are overwhelmed and short staffed - too many prescriptions to fill and not enough bodies to handle the workload. I can not even imagine how much crazier it's going to get once those new apartments are completed. read more

Needed register assistance and no one was around, the self service was flashing that help was on its way and we left our selections at the self serve and walked out. read more

Healthcare worker/physician: Had my son tested for covid, PCR. Was sent the wrong result from 6 months ago. 1 hour on phone with lab service number provided, had to repeat child's and parents name 5 times, she kept promising it would show up on my email, never did. Most likely test lost. Had to cancel trip abroad to have 6yo visit 80 yo grandparents see them for the first time in 2 years. Will not be recommending or sending prescriptions to CVS anymore. read more

The pharmacy technicians are very busy administering COVID-19 tests. Be patient with them but I hope CVS will add more staff

went to this CVS to try and buy some over the counter meds with my Medicare card....got to register and was having probleams...Marco Ruminez proceeded to try and help me with my purchase....calling everyone he could....30 minutes of top-line customer service...in the end it was my card that was messed up....a HUGE thank you to Marcos read more

This CVS is by far my favorite store. I love the friendly atmosphere and patience of its employees. Kyle, Nathalie, and Carlos are great people. They really love their job! They're always friendly and available. I can't express enough my gratitude for their help and patience every time I visit their store. They make me feel welcomed and valued as a customer. I've been to other CVS stores and the customer service hasn't been great. Keep up the good work team! read more

An hour to get your prescription ready here. Really? You call in and they tell you it's filled. I get here and nothing is ready. This is horrible service. Avoid this place. I also heard a the cashier/pharmacy tell a customer that they had to wait a few hours for a prescription. I mean come on! It takes 15-20 at most. I know I worked at a pharmacy and they should be more efficient. STAY AWAY FROM THIS CVS. read more

Hey CVS your phone answering system sucks ass I got hung up on twice by two different locations for trying to contact your front store you should work on that so I can actually speak to a person when I need to next time. read more

WORST CUSTOMER SERVICE EVER! I called from a doctors office to try and get clarification on a prescription for a patient and spoke with AZEB (pharmacist). She was extremely rude. Talked over me. Didnt even listen to what I was saying. I had to repeat everything 3-4xs on the phone. She was clearly preoccupied and didnt bother to pay attention to what I was requesting. She hung up on me without me finishing what I was asking. I DO NOT RECOMMEND THIS PHARMACY, NOR DO I RECOMMEND CVS! This company went downhill the last few years. PLEASE GET SOME FRIENDLY PEOPLE WORKING HERE THAT ACTUALLY TAKE THE TIME AND LISTEN TO THEIR PATIENTS!!! Thanks :) read more

I like this store because its walking distance from my house. I was actually here looking for some wine when I stumbled across a few sake bottles!! I couldnt believe that CVS was carrying it since its pretty hard to find. The store is clean and well kept, very quiet too. Its just like any other CVS except it doesnt have any lines EVER! read more

Pharmacy is trash was the only person waiting for needles my dog that needs daily insulin shots and was told to wait 30min. I go and get my car washed and come back 45 minutes later the new person said to give her an extra 30 minutes because the last person didn't do what she was supposed to do.. mind you it was a slow Sunday afternoon maybe 2 patients before me.. read more

I stopped going to CVS two years ago because they messed up every single prescription for over a year. They were sending my prescriptions to other people. I was picking up other peoples private information, they messed everything. I switched to a different pharmacy and everything's been fine except they can't take paper Scripps. One of my doctors through Work Comp requires paper strips. Cvs refuses to fill!!!! That was the final straw. I will never go to a CVS even if it's for a soda. I will not support a company that is this incompetent and not customer oriented. read more

I just had the best experience. I purchased a lipstick from a different CVS but the color was too bright for me. Wondering if I could exchange with a different color of the same lipstick...even though I had opened it... I was a bit nervous. Then KELLY greeted me with a big smile and I knew right away who to ask. I asked her for some advice on which color to choose this time since lipstick colors can be really hard to determine. Girls would know. Anyhow, not only did she help me like a friend would, she had communicated to the cashier that I was doing an exchange so check out was also quick and easy. This was way over my expectations when it comes to customer service. I would come back to this store again and recommend it to my friends. Thanks Kelly. read more

Every time I've been here, the customer service is great and the employees are always nice. Ive never had a bad experience here and I come here often to pickup prescriptions so I'm definitely familiar with this place. If you have any pharmaceutical needs or any other regular CVS store needs I would recommend this place. read more

This is the closest CVS pharmacy to our house. I need to go to the pharmacy several times a month and the staff is always friendly, helpful and patient. They also do a great job of calling me to see if I need any of my prescriptions that are waiting for pick up. This pharmacy is pretty dependable and they fill prescriptions pretty quickly. Been going here several years and they make it easy for quick stop-ins. read more

*sigh* After years of not shopping at CVS due to poor experiences with a few locations in the midwestern US (mainly pharmacy issues), I moved across the street from this one and decided to let bygones be bygones and keep an open mind (although I did not transfer my prescriptions, so this is strictly a review of the main store). There are a couple good employees at the registers and I've been happy with prices on things we regularly buy (beverages, diapers, etc.) - they were hovering around 4 stars, and I was falling in love with the convenience - but I've had issues with management that finally drove me out again. The first occasion was when CVS started promoting their curbside pickup service in their emails. So I placed a curbside pickup order, and when I arrived at the store to get it, the manager (who was new, but still) didn't have a clue how the program worked, couldn't pull together the handful of items I had ordered while I waited, and didn't know how to apply the promised discounts. Fine, I walked out without my order. After awhile of things being fairly normal, other than occasional mispriced items that required a return trip for an adjustment, stock in the wrong places, and frequently broken freezers (melted ice cream, anyone?), I noticed CVS was charging me $.10 CRV fees on cardboard beverage containers (in this case, coconut water). If you live in California, you probably know that only glass, plastic and aluminum are CRV-eligible, so there is no way for me to get my money back for recycling cardboard drink containers, which is the whole point of the CRV program. I went back to CVS for a refund on the mistake and got the same incompetent manager, who wouldn't provide a refund or any solution to the issue. "It's just the way it's coded in the system." Well, duh, genius; someone needs to FIX it in the system. He suggested I call CVS corporate and that was the extent of his helpfulness. You probably think I'm a whiner and this is no big deal. For me, it was only $.20, but how many hundreds (thousands?) of dollars will that add up to across the state of California? How much have they stolen from you? Buyer beware, and check those receipts carefully! This is indicative of a corporate culture that cares so little about their customers that they will openly steal money from them. And when someone points out the error, management does not care enough to even TRY to fix the problem, let alone apologize or find some other way to make it right. Shame! I won't support a company that doesn't properly train its management personnel and empower its people to provide even a basic level of customer service. I'll be going out of my way to shop at a competitor from now on. read more

I live very close so it's my go to spot. Always have had a good experience. Corey is a stand out; great guy and one of the reasons I go back. If my fiance hears me grab my keys and asks where I'm off to the response of "Gonna go see Corey real quick, need batteries" is 100% understood. Rewind to three years ago- then girlfriend at the time is showing off her grill skills, accidently goes a bit to hard scraping with a wire brush, said wire brush flings a tiny piece of metal into her eye. Holy hell. She is in serious pain and this shit needs to get fixed, quick. I rush into action, she doesn't want to go to the hospital (we really should go babe but okokok stop yelling) so haul ass to the CVS, burst in tell the tale to the stunned dude at the counter (my buddy Corey). He dead stop looks at his line and says sorry folks, rolls me right into the eye care area. He snaps into triage mode, just starts handing me flushes, fluids, whatever else. I'm just standing there like "yes, surely one of these will work. Rad." We both look at my arm load of gear. He pops a couple more things into my arms and we run back to the counter. I cut the line, debit pay, and I'm out. I hear him apologize to the guy I cut and gets a pleasant "no sweat" in return. Corey could have easily said "aisle 5" and fuck it. I would not have batted an eye. I mean who really helps out like this anymore in a store? I still have almost an entire medicine cabinet devoted to eyeball injury. Turns out though we did have to hit the E.R. So 4 hours later a kinda-doctor numbs and removes a fairly good size piece of metal jammed into her eyeball. But Corey is my bud and I'm a happy ass CVS shopper. We always chat if he's not too busy and I like to give him tickets to the Fair when it's in town. He's over-the-top earned my business. read more

I don't go shopping here I just come to the pharmacy and I just had to leave a review because the male pharmacist is so nice. I can't remember his name I think it may be Jim, he is very patient with everyone he helps. He genuinely wants to help and makes the effort to really listen to what you're saying and help you get what you need. read more