Ridiculous for total 5 car infront me in drive thru took me 45 mins !!!!! What the hell ppl have nothing to do ? I don't understand what take them so long !!!! read more

It's the second time this week I went to CVS their receipts are 4 feet to 2 feet long , I think I will no longer shop in CVS , how can they be so non-eco friendly.. I can't even use half of the stuff on this receipt nor want to. . So Sad. They could give me a email and let me chose to print a receipt or even a mobile app that give receipt to shoppers. But this is uncool.. read more

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The people working this pharmacy used to be kind and cool. Alas, it seems that good people cannot last at any CVS anymore. Just google "#boycottCVS," and you'll see why. I believe this place is under new management, because they have changed. The last time I brought in my prescription, which I've been filling there for years, I was lied to and belittled. They argued that the refill date was not the refill date, that I had to wait for no discernible reason. When I asked them to look at my history to see the dates of all previous refills, I got yelled at that they were "too busy." At 7 in the morning. With nobody else there. Then, the horrible woman mocked me for needing the medication in the first place. Funny thing was, when I brought it to another pharmacy, it got filled immediately no problem. Apparently, if Rando Judgemental Pharmacist doesn't think you should be taking any given medicine, then they will just plain lie to you. What a lovely modern hellscape we all live in, and this CVS really takes the "hell" seriously. read more

Just about the worst pharmacy ever you can call them and end up holding for 20 minutes and when they pick it up they'll ask you to hold again and maybe come back 10 minutes later and usually they can't even help you with whatever you need. They told me I could drop off a prescription there in the drop off drive thru container, when I got there they told me it's not working, do you mind getting in the other line! I'm in my car I waited for a half hour on the phone, yes I do mind! I must say I have had too many bad experiences at this pharmacy I would never recommend it ever, go somewhere else! read more

EVERY time I go here, the lines are long and it takes forever. Yesterday I went to pick up a prescription at the drive through. After telling me, right away, they'd be right with me, they ignored me for 10 minutes. I started honking because I was so annoyed, and was still ignored. I drove away. Then I called and sat on hold for the pharmacy for 5 minutes till they cut me off. Dear CVS: Here's an idea: communicate. Had I known it would have been a long wait, I might've just come back later. I certainly wouldn't have burned fuel for that long waiting for you. TALK TO US..... especially when we're outside and can't see the "crowds" already waiting. The lines at the front for non-pharmacy purchases are always long, too. On the bright side, at least there's only one line.... long though it may be. Still, I only go here when it's an emergency. read more

I'm literally bleeding in front of the woman at the pharmacy drop off counter and she refused to accept it until the doctor is reached because he forgot to put the date on it. Common sense apparently doesn't exist here. read more

Was on hold for literally 20 minutes just to check if they had a certain medication in stock.

I wish I could put 0 stars so bad. I went to pick up my medication (because I had a parasite and needed medication to kill it) and they not only typed my information wrong, but didn't even give me my medication. They said my insurance didn't go through and when I waited over an hour to speak to them again with the insurance company woman this time they refused to talk to her to see what the issue was. There was no issue they refused to take my insurance card and refused to talk to the insurance company representative, and on top of that refused to give me my medication. Even without the insurance they should've gave me my medication with a fee. When die it will be CVS who killed me refusing to give me my medication for the parasite I have in my body. read more

Pharmacy is very busy, but that is no excuse for horrible service. My wife has serious medical issues and has 15+ prescriptions over an extended time period. Call for refills a week ahead of time but the pharmacy waits until following Friday to order, they don't come in until the next Monday at earliest, leaving her short on her prescriptions. Have brought this up with the pharmacist numerous times, they don't seem to give a shit. read more

This is the worst cvs ever! It's always busy and missing items. The store inside and out is completely filthy!! The cashiers are very rude and and confrontational especially the guy with a red dyed short hair. He asked me if I had a cvs card I said I don't want I use it thanks and he replied rudely that's not what I asked and gave me such attitude for no reason. He was very aggressive and unprofessional. Everyone working there seemed like they absolutely hated it. read more

Gigi was amazing! Her service ethic is commendable. She was super attentive and really took the time to care for us-a true asset to this CVS location. read more

Ask most women what their favorites stores are and they'll recite a laundry list of designer apparel shops, jewelry boutiques, or staple mall favorites. Not me. My favorite place to shop is CVS. Specifically, THIS one. CVS affords a wide array of eye-candy. There are brightly lit rows upon rows of slick packaging promising that I WILL be thinner, younger, and more beautiful. I'd venture a guess that it is probably the North Star of Van Nuys, gleaming brighter than any other establishment in the vicinity. (Sounds of angels HERE.) The best part of all is that I can mindlessly wander through aisles, flippantly tossing things into my handle basket without all that pesky guilt about spending money getting in my way. I mean, it's not really "shopping" when you're buying necessities, is it? (Note: Shampoos that make my hair shinier, glimmering lip gloss, the newest wrinkle serums, and musical greeting cards are all "necessities.") What's not to love about a place where you can get your prescription medication, mechanical pencils, trashy magazines, Q-tips, dog food, styling tools, and this season's sensational eyeshadow quad all in one place...at 2:30 in the morning? Nothing at all. Ahhhhhhh. read more

Fuck this place. I came at 12:30a to fill a prescription I need to take first thing in the morning. The lady tells me she won't fill it while I wait and I have to come back in the morning. There was NO ONE waiting. What if I just got out of the hospital and needed the meds immediately??? Stupid bullshit. She tells me the one down on Ventura in Encino is open. Good thing I called them before going down there because guess what? They're NOT OPEN. Fuck CVS. read more

I woke up thursday morning with a uti and I had left over bactrim that i got last year. But i moved to california recently and had no one to help me. I called this CVS Pharmacy 3 in the morning and spoke to Tammy the Pharmacist told her I have a uti and asked how many times a day should i take bactrim. Tammy was so caring and sweet in her voice, she made me feel like she really cares like a mother. She told me twice a day and wished the best for me. Friday i was having extreme pain so much so that even AZO wasnt helping with the symptoms. I had to double up on AZO just to feel any comfort. By Saturday i was getting lower back pain which i thought it was from sleeping bad. Lukily for me i had 800mg of IBuprofen pills but i wasnt sure if i could take that with bactrim and azo. So I called CVS and spoke to a different Pharmacist during the day shift. I wanted to explain what was going on and he cut me off with a i dont care attitude and just said the go see a doctor without really listening to me. So i called another place and they said i can take IB with azo n bactrim. So Sunday my lower back hurt alot to the point just standing was painful and i felt like i was going to throw up all day. I called CVS again and thankfully spoke to Tammy again and I told her the details and she said I need to go to the ER like RIGHT NOW its a kidney infection in a bad stage. She was so helpful and told me where to go and where it wouldnt be so busy. So I went, after all that i went to her with the prescriptions, Tammy was right and I was so thankful to her and her help i was given strong antibiotics for kidney infection. It was my first time there and she was super nice and even gave me a discount!. Tammy is super sweet and really caring God bless her! I will always go to her and get my medications there bec it was above and beyond amazing service! I hope she gets a raise! :D read more

Spent 54 minutes in the drive through to pick up my medication! And it's not the first time either. As a pharmacy technician who has worked at CVS and I have worked the drive through window, there is NO REASON why it should take that long EVERYTIME!!! I know you guys are underpaid as techs and pharmacists but get it together or quit that damn place!! read more

Was there looking for some lipstick and Gigi came to help us out. While we were being helped a elder man needed help so she excused herself and was helping him out. Her energy was so amazing and he was able to get some help with a product he was looking for and she even recommended something that was going to treat his skin better. And based off her energy he was able to feel comfortable to tell her what she needed and trust what she recommended. Afterwards she still made sure to double check on us to make sure to help us out with any more questions we had. She was fantastic and we will definitely be coming back. read more

Do Not Use This Pharmacy!!! Other CVS pharmacies are bad but this is the absolute worst!!! After waiting in a line 4 cars deep in the drive thru line at 10:00pm. We waited 10 minutes at the window then were told they don't take insurance cards in the drive thru. Inside only. Huh!?! Went inside to find 15 people in line. Alex from the drive thru told us to wait in the drop off line which, had a "next window" sign in it. We told him it said "next window" and the other woman said "yes, it's closed because he is leaving, his shift is over". He wouldn't process my insurance card when I was in my car because then he wouldn't have been able to go home. Alex left and so did we. We weren't going to wait for the woman to attend to 15 customers by herself. read more

They are usually pretty good but today not so much. When they are busy they just ignore you completely. I've been waiting at the consultation window for a while and nobody even acknowledged me. I understand your busy but where's the customer service. read more

Had an amazing helper by the name of Gigi, she helped me figure out what skin care products I needed to buy for my face. She went through what type of regimen I needed for my skin type. Thank you so much. read more

If I could give no stars I would.. I hate this pharmacy, it's just so convenient to my house. I've had problems in the past where they have been very biased towards my boyfriend who has tried to drop his prescriptions off in the past, but today they took it far they always make it so difficult and treat you like a criminal lol Don't go here the pharmacists lie and try to think of any excuse to not give u the medication.. They think they're doctors.. She hassled me about valums for after my surgery .. When I had the hospital bracelet still on.... Like I said don't go here lol don't waste ur time read more

This review is about the pharmacy only. Lines are always too long and customer service is severely lacking and apparently so is their training. They misinformed me about how to transfer prescriptions from another CVS pharmacy. Once I got my script there they filled my prescription wrong; they gave me one pill not a full month. WHO DOES THAT?? I had waited 45 minutes in line to drop it off and then waited more to get that script, and THEN had to go back and wait more to get them to fill it right. I was preparing to go out of town and work 50-60 hrs per week so this was a major fucking inconvenience. When I called to complain they didn't care that they'd fucked up, and said something to the effect that it wasn't their fault because it was probably "the system". I hate to be petty but don't you have to be a PharmD or in pharmacy school to work there? Meaning you have completed undergrad and are either in or have finished a doctoral level program??? How then can one explain the stupidity of these people??? Are they just really stoned? I'm still livid and have since moved on to a different CVS pharmacy. When the new CVS looked at my account history the debacle was documented wrong so he had to decode it and get it correct. I'm ready to move on to a different company altogether at this point. Ugh. read more

I'm a fan of anything 24 hours. You *should* buy shower gel elsewhere, where it's cheaper; but let's be serious: you can't resist the possibility of witnessing a crazy person storming in talking gibberish while you're standing waiting for the cashier. No seriously, that happened only once -- I do have something productive to add. :-) I came here recently to get pH saliva testing sticks, and of course, asked the Jewish guy at the counter. I can't remember his name, but he was VERY genuinely kind. He didn't find any and he offered to find out and get bak to me. After calling their supplier, he left me a voicemail message, just to say that they didn't carry them. I mean, a courtesy call these days is so rare. Nice to see people who love their job and do it with pride. read more

I love the photo center here. When you first register online, you get 25 free 4x6 prints so every time you place an order, they deduct from that 25. And express pick up is very quick and never takes more than an hour. It's more like 30 minutes, unless your order is huge. But they always seem understaffed here. Every time I come here, there's a huge line and only 2 people working the registers and they're all so slow! And the pharmacy technicians are so miserable with their lives that they provide the worst customer service. Plus, they've been charging me twice as much on my prescriptions than Walgreens! So 4 stars for the photo center, 1 star for the employees, and 1 star for the pharmacy = 2 stars. read more

**AVOID** This pharmacy at all cost!!!!!! First and last time here!!! Stop to this location to drop off prescription .. I waited 45 min just to drop off.. Guy at window took all info down and told me to be back at 9pm. So I stop by to pick up at 9:45pm And guess what ... Lady at pick up window said there's nothing under my name... Really?? SMH !!! Had to make line again at drop off line... The new guy at window told me that the previous guy put my name wrong. So I had to wait like 1 more hour!! Never coming back!!!!! read more

Unfortunately I can't just write a review because this Pharmacy doesn't even merit a 1 star. The worst customer service I have ever encountered. As a sick patient trying to get my prescription just to get better. I was horrified by the level of arrogance by the female pharmacist and how condescending she was to me for asking to transfer a prescription. I left disappointed and assured that I will never have any business with this company again. read more

worst pharmacy ever advertised delivery sorry delivery driver not available no meds 2 weeks last month 3 days so far annie pharmacist should be unemployed read more

Poor management. Store in general is organized chaos. Then, staff had me wait nearly an hour in line to pick up photos that were ready and paid for in advance. Absurd- what's the point of paying in advance if I'm only left to wait yet again ?! I don't blame them, but I do blame the management for not meeting customer demand accordingly. Never coming to this cvs again. read more

Read the reviews. Terrible pharmacy, rude employees, came in for a prescription and was told she was too busy and overwhelmed with orders try again another day, why be a 24 hour pharmacy if you aren't taking prescriptions, why aren't they staffed, where is the customer service!!! read more

I come here a lot with my friend to get her prescriptions filled. This place is pretty decent it just needs to be updated into this century. It is too dark and it doesn't really look inviting, sorta like a doctors office. Some have doctors office look like I'm walking into a funeral kinda like this place. It's great that it's 24 hours and has a drive thru. Also I'm thankful for the nice staff in the pharmacy. read more

This place is convenient, the pharmacy staff is not friendly at all, but they get the job done. They're open 24hrs so I'm sure we'll be here again but not because we specifically like/love it read more

This is by far, the worst pharmacy in the entire San Fernando Valley!! They are rude, lazy & incompetent. Zero consideration for customers! I had to keep going through the drive thru with my very sick child because the pharmacist didn't understand the simple prescription for amoxicillin. The staff at the Urgent Care were also frustrated because they had to give the same instructions, multiple times... No chewable, then give a liquid. Simple! For the love of Pete, they gave me an attitude when I'm the one being inconvenienced have to keep coming back.??!! It's been almost 2 hrs. Get your sh!t together!!!!! It's been years since I've been this frustrated. Ugh!!!! If they weren't the only 24 he drive thru pharmacy that takes my kids insurance, I would NEVER come here. read more

Slowest ever!!! Doesn't matter if you are at the pharmacy counter, drive through, or regular store checkout. This location takes 2 or 3 times longer than ANY other pharmacy!! Do yourself a favor & go to the pharmacy at Burbank & Van Nuys instead. When you need medication & other wellness items, the last thing you need is an extra long wait time & WAY slower service. read more

Worst pharmacy ever. Disorganized and never staffed appropriately. Complete failure of store management and corporate oversight.

The worst Service employees aren't professional at all they tell you 10 minutes and then you go again ten minutes I would if they know that 10 minutes 6 times is an hour that how long after 2 hours it took me to get my prescription it was a total of 320 read more

This CVS is the absolute worst. They never have our prescriptions correct. I honestly cannot even count the number of times they have botched our prescriptions. The pharmacists are extremely rude and generally completely useless. The lines are always too long and if you actually step inside it is embarrassingly dirty. Don't get me wrong, I love every other CVS I step into. All others are fast, reliable and have friendly/helpful pharmacists. This one however either needs some major restructuring or should be closed down. read more

one of the worst pharmacies that I had ever come across.. staff out here are very laid back and old, especially in the pharmacy section they take too much time to handle customers..it should hardly take them anywhere between 5 to 10 min to deal with each customer's prescription drop-off (worst case)..in here during my visit they almost took 20 min for each customer even when a queue of 10 ppl are already waiting My suggestion to you all is never ever dare to visit this pharmacy ..if you do,you will pay the consequence read more

I feel bad for the sole pharmacist. It took us more than 1.5hrs to get our service. They should have at least 2 people here. Very ultra poorly managed CVS store. read more

CVS Pharmacy - While waiting in vain for our order. - Drugstores Near Me - Van Nuys, California

Came in to get some medicine was in the area. Terrible wait times but service was really good even gave me a discount for long wait. If it wasn't for the manager this would've been a 1 star review ! She is awesome read more

Literally the worst cvs ever. I hate cvs in general but my insurance decided to stop covering Walgreens. I was vomiting non stop so I used my TeleCARE app to talk to a dr. They sent my prescient to my local cvs but it was closed. I called this cvs to ask them to transfer and the pharmacist, who was very rude and had zero customer service skills sounds like a monotone doll, said he couldn't Because it wasn't processed in their system since they were closed. Never had an issue with this at Walgreens but whatever. I called my dr again and had them send it to cvs in van nuys. Called back and once again the fucking useless pharmacist unenthusiastic and said it would take 20-30 min for it to be ready. Idk why it's Sunday at 9 I'm sure no one else is there. Seriously hate cvs but this one in particular is horrible. They have no empathy or regard for the fact that people need their medicine. Why work for a pharmacy if you don't care about the well-being of others? read more

I have no idea why I keep coming here. THIS IS THE WORST PHARMACY AND DRUG STORE EVER. I've never seen such incompetency in the pharmacy and in the store. I could like example after example but I will say going to this store for any reason is an absolute nightmare. DO NOT GO HERE. Go to Target down the street instead...even if it means paying more. Not worth your time. read more