The worst customer service ever .I called the 1800 # to make sure they take my insurance before I get there and they confirmed that they do .after I got there and waited for over 3 hours the nurse told me that they don't take my insurance .my daughter was really sick they just wasted my time I should have jus went to the ER that I avoided because of the wait time. read more

This is regarding the Minute Clinic. The main nurse practitioner is very competent and super friendly. However, on weekdays, even if you come in the mornings, it literally takes 2 hours to get into see someone...They need to have 2 nurses the entire day. CVS is a billion dollar company...Um.... read more

This review is directed more towards the pharmacy, specifically, Roza. Though they don't always have my specific medicine in stock, the pharmacists are always very helpful and patient, despite being very busy. Their customer service will keep me coming back. read more

Pretty typical CVS. Gets busy during the morning and afternoon rush hours and they usually have what I'm looking for. Location is close to my house and so far the pharmacy has been helpful too. read more

Wow, there are some harsh reviews out there. Conversely, I have been using this CVS for 7 years and have had nothing but pleasant experiences there. Sometimes the store manager will ask if you need help with anything and will go out of his way to help you find what you are looking for. The staff has always been very polite and helpful. Minute Clinic: Great. I've used them several times. And one time they suggested that I take one of my family members to the ER for something that concerned them. They were 100% right. They made the right call and I went back to tell the nurse and thank her. Pharmacy: Yeah, there can be lines and waits...makes me wonder why so many people are on meds but I haven't been to a pharmacy that didn't have lines. The staff is helpful and pleasant. Store: Great product selection. Great merchandising layout. Always clean. AND they just remodeled their bathroom. So for all the naysayers out there, give this CVS a few tries. I shop at CVS in multiple states on the East Coast and this is one of my favorites. Happy New Year Everyone. read more

Poor customer service. I attempted to purchase several items. I brought a 20% off all purchases, this coupon was mailed to me earlier that week. The cashier whom didn't have a name tag on stated, my phone number has a couple accounts associated with it and she didn't have time to figure out which account it was. She basically told me to call customer service and figure it out and couldn't use the coupon. I didn't feel like a valued customer. Very poor customer service and rude. I will spend my money across the street at Walgreens. Walgreens has fantastic customer service and values me as a great customer. read more

This pharmacy is the worst. Every prescription is a challenge to them. When there is a problem with insurance or prescription, rather then calling the doctor's office, they just call you and let you know why can't you get your medicine. They do not apply themselves to their job. Just rude and ineffective people who happened to be there to make up some story about what is wrong about your prescription. By the way, it may not necessarily about a brand new prescription; it may be the same prescription you might be using for months. It is amazing to see them getting challenged by the same prescription every time over and over again. If you don't want to waste your time with many phone calls for every single prescription, go to some other cvs or other pharmacy. That is what I will be doing. read more

I come here for only one reason: the other pharmacies are closed. The 24 hr pharmacy is an awesome feature, however it seems swamped and mismanaged. I sat around for about 10 min waiting to be helped. They were running around wild! Finally, after getting helped, I waited for them to fill the prescription. Here is a little advice: don't wait around. Go do some chores or paint your house. It will be a while. read more

going to walgreens, rude staff, long lines.

I go here all the time (child in germy daycare) and haven't had any problems with my prescriptions. They always have them for me in 20 minutes. I've never had to wait in a line longer than 3 people. I have found that the retail prices at Walgreens are higher than CVS so I don't plan on switching any prescriptions (since I tend to shop while waiting). I also love the Minute Clinic and it operates seamlessly with the pharmacy. read more

Tried to go to the CVS 'minute clinic' today for a simple vaccine. What a mistake. You 'sign in' through a computer - no human contact. And then you sit and wait, and wait, fearing you have been forgotten forever. There was another customer/patient in the waiting area who had arrived at some point before me, who said he had already spent 3 hours that morning at this clinic. At the point I arrived, his wife was in with the Dr./Nurse, being attended to...but i sat there for 45 minutes/1 hour after signing in on their computer, waiting for something to happen and it was like we were in some forsaken/forgotten no man's land. Nothing to indicate how long the remaining wait was, nothing to indicate what we were all sitting there waiting for, no signs of movement or progress or of anyone attending any of us. Pharmacists that were going to another area of the pharmacy would waltz right by us, avoiding eye contact and pretending we were invisible. Waiting to be tended to was was like being on Mars, zero signs of life, except for the other frustrated patients. After about 1 hour I left, with everything at the exact same status as when I'd arrived - a weird little waiting area of frustrated patients (that one guys wife still hadn't emerged yet), no sign of the nurse/pharmacist person that was tending to everyone. No receptionist to speak to, just the weird computer that you used to 'sign in'. I will not bother ever going to this 'minute clinic' for anything again - do not waste your precious time here. read more

Fraud Alert !!! Do not use the services of the Minute Clinic in CVS. Very fraudulent practices at time of billing. Went there for a simple help with a clogged ear canal. The nurse was friendly and tried to help but definitely did not have any proper instrumentation to take care of the problem. Given that I have insurance with a copayment of $20 dollars, I though that it was worth a try. At the end though it was all a waste of time and money, since I ended up having to go to another medical outfit to ultimately have my problem resolved (a 5 min procedure with a simple vacuum machine). The surprise came in a few weeks later when I get a bill for $55 for portion uncovered by the insurance company. Looking at the bill I find out that they charged $100 for "new patient" fees (can't remember how much they charged for their medical "service" - I think it was $75 ??) . The part that irked me was that they charged $100 for me entering all my personal and insurance information on their system ( via a terminal at the place). In a nutshell I ended up wasting 1.5 hrs of my time, and $75 for absolutely nothing in return !!!!!!. This company does not seem serious about their services but instead are more interested in taking care of simple tasks (blood pressure checks, blood tests) and charge you all these extra, fraudulent, "fees" since they know that if the Insurance company does not cover it all they you, the patient, will have to do so. You are better off trying a real, proper, medical office, with better tools and equipment, and know-how. read more

this CVS should be characterized as never more than polite, but sometimes less. they fill orders with robotic efficiency, rattle off the standard questions curtly, never encourage a dialogue other than "any questions about the prescription?" Questions?! uh, yeah, like are you gunna tell me how much it costs before ringing me up? cos last time u were going to let me pay $450 and i had to ask for the $30 generic. come on! the vibe i get is that they consider themselves doctors (i.e. "ma'am, let US ask the questions, you just do as you're told") i've gotten snippy remarks about my driver's license not having my current address, been summarily ignored when i asked to confirm my new insurance, and gotten an expressionless face when i said i did not need a bag (hello? the tiny bottle of meds is already IN a bag!). by the way, when i try to call in a prescription don't just bark out: "You have to come in" How about a little explanation. How long is the wait? Do u know i am writhing in pain right now cos i need those drugs? Do you know how far i have to drive? Do you care? if so, you really do not show it, CVS. yeah, i'd give them an A for speed, but a D for bedside manner. that averages to C+ which ain't too good when u are sick. walgreens. rite aid here i come read more

STAY AWAY FROM THIS CVS (and CVS in general). Dropped off photos for development on Tuesday, July 28, 2015. Photos are of a certain value that cannot be replaced. Even though the photo "technician" KNEW there was a problem with their 3rd-party vendor and development would be delayed, I was not informed of this until I returned 7 days later for pick- up. Was then told "new computers," etc, etc. were the reasons for the delay. One month later, CVS HEADQUARTERS in Rhode Island tells me they're working on it. The store manager (term used loosely) at the Old Keene Mill Rd site contacted the vendor (first he told me he "went there" but changed his story when I told him to give me the address so I could visit....then he said they're in S. Carolina so he only "called there"). Lie after lie, deception after deception....have heard ONCE from someone in the CEO's office who I believed would get to the bottom of this. I've been informed that film dropped off days after my film was dropped off has already been returned to the customers. These photos are irreplaceable....am contacting an attorney this week regarding the "loss" and then the "cover-up," which as history shows us is always worse than the original crime. Still waiting on the photos and for someone with the balls to say they're lost. read more