So I literally come to this location 4-5 times a month if not more but it's usually doing their busier hours so I failed to notice a lot. But this past week I went in during their not so busy hours and it was such an eye opener to how much this location lacks customer service. I don't get what ever went going above and beyond for your customers. But at least I can give a shout out to Jaanet (store associate) that actually helped us. read more

Walmart.com is designed to make money by cheating. I paid for my order, never received the item, walmart tole me their product was not for replacement or refund. read more

I'm not usually a Walmart girlie, but I'd just grabbed my Krispy Kreme, and it was right across the street. Never will I ever again. This place needs traffic lights and crossing guards! And someone handing out anxiety meds because what in the world? I don't even think I grabbed everything I needed to make a meal! I went into full flight mode. read more

Terrible customer service. Bought 37 things that were on sale and same price - nasty worker and manager insisted on scanning each one and altering the price each time. Unbelievable. read more

Walmart - Grocery Near Me - Alexandria, Virginia

Came in to buy eggs, all the eggs were covered in egg yolk. Tried to buy something in the camping section that was locked in a cabinet, employees claimed they lost the key. read more

I hate this Walmart so much. The parking is terrible, the store seems to have just as many employees restocking all aisles at all times as there are shoppers, yet someone to help you is nearly impossible to track down. That being said, when I absolutely determine the cost of the items I will need outweighs the myriad of cons of visiting here, I make a trip. Usually for pet products, diapers, and play clothes for my kiddos I'll make the trip. And I always have a list for Aldi too as a joint venture. read more

As a disabled senior citizen, I have relied on Walmart to deliver food to my apartment. Unfortunately, the frozen foods arrive soft and spoiled, refrigerated items are warm and mushy. It's happened in the last 3 deliveries because delivery people don't keep perishable foods refrigerated or frozen as they should be. It's been 100+ degrees where I live! Walmart's disregard for the health and safety of their customers is a very serious issue, putting us at risk of salmonella and trichinosis. Calling Customer Service is a nightmare for people with auditory issues, especially when my calls go overseas. Not only is the reception terrible, but the heavy accents, limited English skills, and lack of ADA (Americans with Disabilities) accommodations make every call excruciating and incredibly frustrating! Walmart has failed me once again. read more

Store is very clustered at leak hours if the mid day with pallets blocking every aisle, check out lines are extremely long with only self checkout open while employees and walking around on cell phones not even attempting to help customers. Ask for receipt for items that are in bags? Very rude lose prevention staff. read more

Purchased some stuff and went to self check out. The machine had an error message so I asked the lady that was working the self checkout to help me. Instead of communicating what the issue was, she goes through my bags unfolding stuff that I had neatly folded as if I stole something and then puts it back in the bags unfolded and then proceeded to fix the error on the machine. I didn't like how she assumed I would steal such cheap crap and didn't even communicate what the issue was. I wanted to put the stuff back so bad and just say forget it you're not taking my money, but everything I had was for my child who was excited about the stuff. I will never go to that dirty place again. Customer service is garbage! If I wanted to steal why would I bring the lady over to my machine? That is just dumb! Then as I left I get asked for my receipt after the man clearly saw me leave from self checkout. He had no idea what to even check for. He just wanted to ask for my receipt. A true audit or check would require you to count the items in my bags and match it up to my receipt. Clearly this store wants you to feel harassed. This store will end up getting exactly what they don't want (thieves) because all the hard working paying citizens will spend their money elsewhere than to be treated like this. Smh! read more

If you can go to a different Walmart, then please do so! The customer service is awful on many occasions. When I wanted to return something, I tried to go to the customer service center. When I asked someone to help me, the worker got angry and kept repeating that the service center closed at 8:30pm. I did not need an attitude; it was just hard to understand him the first time. The people that come here are scary! Someone got harassed here before, a customer got rude with me, telling me to get out the way. I was scared to say anything since she might get physical. The store always seems to be low on stock for most food and essential items. read more

Crowded on a Sunday. Not the most pleasant experience yet I found some great Halloween tees for $5 and some kohl eyeliner I was looking for online. I prefer less crowds. Lots of Halloween decor yet I kept my shopping minimal. read more

I have gone to this location 3 separate days to try and gain my fishing license. I was told by a worker in the auto department that only 1 person out of the whole Walmart has the capabilities to issue one. Gave me the hours and days this guy supposedly works and try my attempt the following week. I come back on a wed during the hours this guy is suppose to work only to find out he's on leave. From there I try to call this location back only to be placed on hold for over 20mins then to be hung up on. This location has the worse customer service. Let alone only having one worker to issue fishing/ hunting licenses is pretty bizarre, seeing how gaining on in person in Alexandria is slim location finding. I will most defiently not want to revisit this location moving forward. Do better on your customer service. read more

We have been varying our grocery shopping locations since covid has affected being social and going out. The store had signs for social distancing and supplied cleaning wipes for shopping carts. The register lines were long. I decided to use the self check out. I had issues scanning an item. I couldn't locate an employee and didn't want to wait any longer. I left the item since I needed since I couldn't scan the price. The store wasn't crowded and the employees were assisting with line management in order to prevent people cutting in. read more

The worst auto car center in the area short stuff and the stuff they have has bad altitude. I don't advice any one to go there even for their cheap prices. The wait is at least 3 hours for any service you pay for oil change tires.... Etc NOT WORTH IT read more

Meh. This Walmart is "OK" at best and while I've never necessarily had substantial problems here, I also haven't had the best experiences like I have at other Walmarts in the area. Often times the shelves are empty and disorganized, making shopping a bit difficult. Typically if I'm shopping for house essentials I'm able to navigate those aisles better than the grocery section. There is usually a decent amount of staff there, so the lines aren't a problem. However I have never asked for help or assistance getting things, so I can't speak to whether they are helpful. I will say EVERYTIME I come in there is a long return line, so if you're planning to make a return bring your patience. Other than that this is an OK walmart to do some shopping, but certainly not the best or cleanest in the area. read more

Be extremely cautious using their self-checkout system. It will ask you whether or not you want a printed receipt. ALWAYS GET A PRINTED RECEIPT. Walmart has a track record of accusing people who mistakenly forget to scan an item, or for whom the system did not register an item, of theft. If you do not have a printed receipt, you will have no way of defending yourself. ALWAYS COMPARE THE ITEMS TO WHAT IS LISTED ON THE RECEIPT BEFORE YOU WALK OUT THE DOOR. Walmart is known for falsely accusing people of theft. Nasty company, nasty service. https://www.bing.com/search?pglt=41&q=walmart+falsely+accusing+people+of+theft&cvid=1fee1d967e6040b4b2012cc10cbbbea7&aqs=edge.0.0j69i57j0l2j69i64.6280j0j1&FORM=ANNTA1&DAF1=1&PC=HCTS read more

I've had many bad experiences with this walmart before . Mostly everything is fine but there is this one worker at the self checkout that is always looking at me and my sisters up and down when we buy stuff . She used to just stare at us but now she has escalated to trying to look through our bags when we are about to be done paying . I have told her that she doesn't need to look through our bags and I could just show her the receipt but this has gone too far . Every time we're paying at self checkout we always feel a tiny harassed when we just want to pay for our groceries and leave . Very unprofessional service and behavior coming from her . read more

Horrible people, horrible rude customers, horrible customer service, horrible parking lot, horrible USED products. For drive up pick up they won't pick up the phone so you can't get your order even after driving 45+ min to get there. I don't even know there to start they will give you ALL the wrong items for drive up pick up EVEN IF YOU SELECT NO substitutions on orders, they have no problem giving up open napkins and open used items for your order to, if its crushed and open YOU WILL GET IT on the drive up order pick up. When you try to call back to let them know they will no answer your call (clearly they have caller ID). The items are smaller and cheaper so they're basically committing fraud and stealing your money. I can't understand why corporate doesn't do an entire overhaul on this location. Insane they're operating in such an outrageous manner. read more

ould like for the General Manager of this store to know how offended I feel that an employee came up to me while I was checking my own items out and say that a item I just scanned did not ring up. I Did not even bag it or put it in a basket yet. He did not even give me a chance to ring it up again. Give your customers time to do their OWN CHECK OUT process before coming over to make them feel like some kind of crimInal. I am no shoplifter and should never feel discriminated. If you do not trust customers to be honest and ring up everything, THEN CLOSE SELF CHECKOUTS AND LET YOUR EMPLOYEES DO THE JOB INSTEAD OF THE CUSTOMERS. That's the way it use to be and was effective, so why did it ever change?? I'm very disappointed and should have felt hurt by a total stranger. Don't tell me he was just doing his job either. read more

This Walmart doesn't have any produce. Pallets of random items are often left at the end of shelves The store is often dirty and lacks many items in their cold and drink sections They take security very seriously demanding to see the receipt showing I just bought a cast of water. Employees are often rude. The parking lot is dark. I live 5 min away from this Walmart and will have to drive to the Walmart in belle haven, 20 min away, just to get the essentials. read more

Already starting the year off nasty at this location. I read reviews their customer service was bad and I experienced it first hand my first time in this location and I WONT BE BACK! We were by the electronics and a guy staff said the bathroom was nearby. I got to the back with my daughter who was about to pee on herself and the lady worker (long nails, seemed to be a teenager and her hair wrapped up in a beanie) she waved my daughter away from the bathroom with no explanation. That strike 1 don't treat children like that! So I noticed the cleaning bin and said ok we'll which one can we use...pointing to the women and male rooms and she replies well you could just use the bathrooms in the front. Strike 2 tone was demeaning and rude. I said I don't shop at this one didn't see them but oh ok thanks...and she continues to respond (like duh) yeah the ones at the entrance when you first come in. I said honey I t's too soon for the attitude in the new yr already. I said I don't shop here and your tone and attitude is unnecessary!! Learn how to talk to people or you'll get an irate customer who won't hold back on response either!! This location needs to train employees on customer resolution, a refresher course or something! It could've simply been you can use the bathroom available since she didn't have them both closed anyway as opposed to making my 9yr old run back to the front of the store! I will be posting this in other channels as well to tell folks go somewhere else to spend your earned money and quick! read more

I ordered and paid for 4 tires at Walmart on line and scheduled the install for 5 days later at their Kingstowne Auto Center. I arrived 45 minutes prior to the appt time to wait in line 50 minutes to be told to go to the service desk to ensure the tires were in stock? Really? Red Flag 1 After confirming the tires were in stock, it went relatively smoothly until time to pay. It took them 30 minutes to locate the receipt, but charged me $426.00 again for the tires. After 4, there is no management on site, so the transaction couldn't be voided! There were 8 of us just waiting to be checked out, but only a single station to do so with a transaction that needed to be voided. One service tech tried to void but his availability to do so had been terminated. One lady got a text her car was ready, but they couldn't find the car or her keys! Finally after nearly an hour a manager showed up, while the lady with the missing car was on hold for over an hour for a manager who never picked up. The shining pin hole of light was Emmanuel. The guy stuck with all of this mess. One guy, huge line of upset customers. He remained calm,cool and collected as they say. He truly did his absolute best to solve the issue. He was apologetic and kind throughout even though all 8 of us were surely murdering him with our eyes. I got out easy compared to others. Lesson: everything has a price and it's not always $$$. We all went to Walmart Auto in Kingstowne to save some green, but we all paid what we saved, and then some in time and aggravation. If it sounds too good, too easy, too cheap..., it more than likely is. read more

This review is for Walmart at Kingstown VA, auto care services I don't recommend any one to get any car service at the Kingstown Walmart, besides the long waiting time average 3 to 4 hours just for oil change, they don't do at all, I changed the high mileage oil at this site and they didn't add the required oil and get mentenace required light in a month time, when I check the oil, it is way low and the color is too dark, so frustrating When I change the oil in another places, it lasts over 5 months evening the checking the color of the oil They don't accept complains through the phone Not a good place for anyb car service read more

I would give this place zero stars if I could. I have lived in the area my entire life and avoid this place at all costs unless it's an emergency. First off, it's FILTHY. There are messes in every other aisle. I'm not sure if it's from customers or from employees simply not tidying up, but it's always a mess. The employees are rude and do not go out of their way to help customers. There is one particular employee, an older woman with dyed red hair, who is incredibly rude and barks orders at everyone in her vicinity . I really don't know what her job is because she literally stands in one spot and doesn't move. I can't imagine her being "security" because that would require her to move. Do yourself a favor and take your business elsewhere. This place is a dump. read more

Amazing and professional help from a very handsome young man named selvin he was very helpful and patient

This place is a dump. Not that I expect a lot from Walmart to begin with but geez.....on a good note, I had to quickly replace my helmet- bicycle and they had descent collection. Better than Target actually. The store is just icky. They did have a McDonalds inside which at the time seemed like a great idea but my kid found some red thread in her bagel bacon egg and cheese sandwich. ‍note to self don't eat at Walmart eateries! There are very specific things I would buy from Walmart.....food isn't one of them especially Sams/great value. They are going downhill. Household cleaners sure......toilet paper..... non perishable. I expected more from this location but it's pretty ratchet. read more

Was looking for a place to get some bait and they had it here. It was in the sporting goods department in a refrigerator. I took it up front and did self check out, in and out in 5 minutes. read more

Walmart - Bait - Grocery Near Me - Alexandria, Virginia

So something really wrong is happening at all Walmarts when it come into their price match policy. But the one thing I completely don't understand is how they don't want to honor price matching their online prices directly from Walmart.com. I tried getting something price match on the self checkout. The employee was a lady with limited English middle age. She told me Walmart no longer price matches.....including online prices. So I walked to one of the cashier registers with an actual employee ringing items. I talked the gentleman Mohammed. He price math the item right away no questions asked. Showed him the item directly from the Walmart app. I tried avoiding this particular Walmart from the Kingstown location, but is the closest to my house. I think from now on I will go to the Burke location. Plus this location is filthy and half the time the items are not available, even when the website says they have it. read more

John G, 83 years old. Online orders, two items delivered to home on time the other two items are a week late and not one in pickup will answer the phone. Second and third order will be canceled as soon as I am released from quarntien. What a pathet store policy!! Management does not answer, pickup answers and immediately transfers you to a phone that never answers. Spent 3 hours trying to contact them; can not go into store as we are on 10 day restrction for COVID positive testing today. When I am allowed to go out again, every one in the store as i walk thru will hear what a unspeakable staff (management) and policy they allow to happen to paying customers. Never buy there, try Target or Amazon. read more

11/17/20: Don't go to this one with your fam. It's def the worst one in NoVa I've ever been to. We went grocery shopping at a euro market and my hub needed more stuff. That's how we ended up here. It was hub, me and my kids. People are baseline rude and it was crazy busy for a Tuesday night. This guy was talking on his cell phone cussing aloud. I stopped what I was doing to turn and mama bear glare at him. Who cusses in public around fams on a boring Tuesday... shopping for holiday cookies???! That kind of vibe: multiple loud cell phone convers, people cutting you off with their cart, ransacked shelves. The sections are also kind of flip flopped, so it feels more disorganized than most Walmarts. Stay away! read more

Just know that the cheap prices are NOT worth it regarding auto services. Took them over two hours to simply replace my tires and I had an appointment ahead of time. First the "scanner was broken", then they couldn't find my tires, then they forgot my appointment was over two hours ago and had already started working on other cars, further delaying me. So yeah just go to a real auto shop, I promise Walmart is NOT worth the trouble! read more

Sorry ass store came in to cash a check the cashier acted like I was a scam or something.

This location is the closest to my place but it's still a 20+min drive so I don't go here very often. It's a large supercenter so it has most of what you expect at a typical Walmart. Minus a produce department, food court, or a car repair shop. The parking lot is always packed and the store is always busy. So keep that in mind if you're trying to make a quick trip for a couple of things. The customer service area is kind of a nightmare though because it's a small area at the entrance, there's always a long line, plus the bathroom is in the same area which means there's A LOT going on here. So yeah it's just your typicalish Walmart. read more

Honestly never loved going here before the pandemic, most the employees are rude, & unhelpful. But today I had my end with shopping there. After seeing multiple employees taking off their masks & having attitudes when something was said. Ridiculous, & the manger no help at all. read more

Adris F. in Auto worked on my tires today, not only was he knowledgeable but before I even put my car into the system he was willing to come out with me to check and see what exactly I needed done. He made sure I understood everything that was going on and made this the most pleasant experience I've had here. Adris THANK YOU!! read more

No signals to Standish 6ft apart, terrible customer services only one person on the services area. Poor management for a big store super disappointed. Never coming back read more

Walmart - Grocery Near Me - Alexandria, Virginia

Abysmal. I have used the pharmacy here for insulin fills for my diabetic cat for YEARS. Honestly, I wouldn't step foot in this location for any other reason. Today, I've decided to take my business elsewhere as the pharmacy and their technicians don't follow any sort of protocols and have no consistency in when they enforce "rules." Watch out getting prescriptions for yourself or family. This place and the people they employ follow shady business practices with no explanation to their customers. The hassle I dealt with for my CAT tells me all I need to know about how they treat PEOPLE. read more

This is the worst Wal Mart I've ever been to. Oh my lord is it bad. The moment I entered I knew it would be bad news. The aisles where they stock food are super cramped. You can barely get 2 carts side by side in the aisle. Their food selection is terrible anyway, it's just frozen food, unhealthy snacks and sugar water. No point in even shopping there for groceries. But my real complaint is about the people they're employing at this location. Many of them seem to speak very little English or none at all. That kind of creates problems when a customer has a question, doesn't it? I went to the sporting goods section in search of ammunition for a 12 gauge shotgun. I went to the counter where they keep everything gun related, but there was no one there to attend to me. I waited patiently for 10 minutes. Still no one. Unfortunately, the ammunition is stored in a glass case that is located BEHIND a glass counter, meaning it's very difficult to make out what types of products they have in stock. I'm fine with them locking this stuff up, but what's the point of having it in a glass case if the customers have to stand 10 feet away behind an additional counter? Idiotic set up. So I left and went to the pharmacy to pick up a few things. When I was done I decided to swing back and see if anyone was servicing the counter. Nope! Not a soul. So I waited some more, again. Finally, a man speaking broken English which was very difficult to understand arrived to inform me that Wal Mart would no longer be stocking shotgun shells. Is this guy serious? I couldn't tell if he actually knew what he was talking about or if Wal Mart had just adopted the dumbest possible policy. I wasn't going to waste more time trying to get more information, especially not out of this guy. Instead I made the trip to the Wal Mart in Woodbridge where they had the shotgun rounds I was looking for and an employee that could help me out. read more

A quick trip in following Mt. Vernon. Not in the best of neighborhood, but we got in and out. We got everything we needed and had great service. It was a clean store, aisles, bathrooms and shelves. read more

I came into this store on Monday 2/5 @ 11:30 AM. I was looking for a printer. I came across the "Brothers Mono Printer" it was advertised for $149.00. However, when I went to the register, it rang up as $170.00. Channel (cashier in electronics) was very pleasantest and helpful. I showed her the Rollback sign for this printer with a price of $149.00. Unfortunately, she stated since she is not a manger, she could not change the price. She called Pam, (Dept Manger), over to change the price. Pam stated this cannot be done and she would not do it, EVEN THOUGH THERE IS A SIGN. Now, I have been working in customer service well over 10 years and I know how this works. She should have changed this price. Since it was adverted but she decided not to. Pam was very rude and unhelpful. She yelled multiple times this could not be done, and she would not change the price. It is not my fault that your signs are incorrect. Eysha (Regional manager) walked by and heard what happened. Eysha called Mia (Pam's Manger) over to instantly changed the price to $149 (advertised price). Eysha phoned Pam to come out of the backroom, Pam was busy on the phone & never came out. Mia called her on the phone, and stated she needs to be on the floor to assist with customers. Thank you very much Channel for being very pleasant and helpful. Thank you, Eysha & Mia, for changing the printer to the advertised price. Pam, I would suggest being nicer to customers, and even though you may be a manger there is always room to grow and learn new things. It's okay not to know everything and to ask questions. read more