This is probably my favorite Ross in the area. It's pretty clean, not many employees, but the store never seems messy, and I can always maneuver easily through the aisles. read more

Ross Dress for Less - Department Stores Near Me - Kingstowne, Virginia

I prefer looking for accessories, travel items or handbags over clothes. This location isn't on my radar unless I have other errands.

Great selection, clean store, and the staff was friendly and helpful during checkout. I was able to find quality items at really good prices, and the store was organized which made shopping easy. Definitely one of the better Ross locations I've visited. read more

Wish they would, have more clothing for us tall guys. Can't win them all, but selection is limited. On a positive note, reasonable prices on socks, underwear, and deodorant. Why pay retail? That can add up, and allow you a bit more savings. With this economy probably a good idea. Lots of parking for this location. Also thank goodness it's not jam packed here. Quite a few others are. Checkout is relatively quick. Friendly employees and a clean location as well. If you're in the area, this could help you out. read more

Ross Dress for Less - Department Stores Near Me - Kingstowne, Virginia

This location is not particularly clean and does not have a great selection of goods. The lines are long but move quickly. It's not my favorite Ross location but it's not the worst either. read more

I like how clean the store is and how the staff is very cordial & helpful. The items I bought were at clearance price or low. I bought black Jessica Simpson slippers and Steve Madden high heels. The gold plated sterling silver earrings made in Italy on clearance were ideal and a timeless piece to add to my wardrobe - best accessories I ever bought in Ross. Love going to this Ross and will visit it again in the future. read more

The worst customer service ever. If you have self check out registers and you want me to ring my own merchandise please have someone ready to remove the security devices I should not have to wait another 10-15 minutes for someone to remove the devices. Note to management get rid of self checkout read more

1/23/21 After looking around at Ross's items in the store, I saw there wasn't much I wanted to aquire. This changed as we were heading out the door and I saw lionhead ring. The ring is on sale for ten bucks and it fit nicely on my ring finger. Since my wife and I don't wear our wedding rings anymore, this ring finger felt the most comfortable. At some point a new ring will take the place of this ring, but for now, I am happy I found a ring I like wearing. I haven't worn a ring in a long time so it is an enjoyable feeling. Guess Ross did have something to offer in the end. read more

Ross Dress for Less - Found this ring on our way out of Ross. - Department Stores Near Me - Kingstowne, Virginia

See all

I would give this place a three-star review, but you have to run a gauntlet to get out the door after paying for everything. I came in here recently and got some tools, a pair of dumbbells, and a pair of hiking boots. The total came to about $140. I had a full cart, and the staff insisted that I use self-checkout. I used self-checkout, and carefully compared the merchandise to what was on my receipt before leaving. I was stopped by "loss prevention" and they compared what was on my receipt before I was allowed to leave. After they had done this, they would not even let me take the cart out to my van. What? I had to pull up my van to the sidewalk and load up there. They had already verified that I had paid for everything, so why wouldn't they let me take the shopping cart out to the vehicle? I always bring back shopping carts. Nothing short of bizarre. read more

There is no cashier, everyone must scan their own items and then still take it to someone else to remove the security tag on each item and check to see if all items were scanned, then you get a bag for your items. I will never shop at Ross again. read more

I did not find anything I wanted today but had a good shopping time with my friends. Variety: Clothes, shoes, bags, accessories, furniture, etc... Price: Good. Customer service: Nice. Parking: Free. read more

See all

I love Ross but these incompetent manager and employees are the worst in Alexandria. The store appearance looks like thrift store or worse the employees are like loss prevention on steroids. The store have these dude on self check out that he is very guardian of his job. Even that is self check out he wants you to wait for him to he can scans every item and said it is site policy what is the point of self checkout Dumbass if everybody on the line have to wait for him. read more

Ross Dress for Less - Department Stores Near Me - Kingstowne, Virginia

I love Ross but I always make note of the ones that never have anything and just appear to be a run down mess, this particular one is extremely messy and all cashiers and the manager were rude and unhelpful. read more

I love this Ross. Super cute work dress selection and I had very quick, friendly service. Their prices can't be beat and the store was pretty clean and organized. I'll make the trip back as this Ross is far superior to the locations nearest my home. read more

This place is a disaster! The lines practically stretched to Richmond and moved at the speed of molasses. The whole store looked like it was struck by a tornado inside and was awaiting FEMA to help them rebuild. Only 2 of 9 registers were open and it took 25 minutes to check out. Employees were very friendly but understandably overworked and frazzled. read more

Ross Dress for Less - 25 minute line to check out, this place is a zoo - Department Stores Near Me - Kingstowne, Virginia

I was there today, I had to wait in a long line that didn't move for 20 minutes, I asked the two associates to call for help one said, there is nobody but us here, the other one said other associates are taking a break , 5 minutes one of them called for help two other people came one of them was the manager he said we were in a meeting and these things happens and now we are here. I AM VERY SORRY , for what is happening to this store. read more

Why is it always only 1 or maximum 2 cashiers? And there's a very long line to purchase sth?? I don't understand why I should stand in a line every single time for at least 30 minutes??? read more

Great selection and many variety of clothes and shoes. Bombay type Olof Brand names, you can find it here. read more

See all

4 years later the line is still stretched to Richmond. Lol I think they move slower than flash flash 100 yard dash

Rude. Terrible customer service even from manager. I've never been compelled to write a review for a retail/discount store but this earned it. Little baby shoes had no tag. Found them on clearance. The woman was miserable from the start and all annoyed at me they had no label. She said $20 I guess. (There was a small silver 20 scribbled on the bottom of the shoe in pen.) I said they were on clearance. None of the shoes back there are that much for the babies, let alone clearance. Finally the manager came over after I asked to simply get a price check on the item multiple times. The cashier said rudely "Can you tell her what this number is?" Pointing to to the "20" on the bottom of the shoe again scribbled in pen. I said "I know what it says. That was rude." The manger, lazy and annoyed at life, said "It says $20." No "hi, how can I help you?" He just encouraged his cashier's disrespectful behavior. I'll never go back. I expect to be contacted regarding this and will be reaching out to Ross managers. read more

This place pretty much sucks compared to TJ Max . There is limited selection on most items and the guys section is small and not stocked . The building is old and worn out inside . I probably won't make it back to this establishment. read more

You don't shop at Ross for service, so don't expect to be assisted. Ross is great b/c of the prices, and yes, regarding clothes, you have to search..unless you're a regular like me; I can basically eye a rack and tell if it's worth me scrounging through. End Result: 3 awesome NY&Co jackets and 1 pair of jeans for under $60.00= a happy me! I dare not forget to add that they have wonderful home accessories; I love shopping for vases at Ross. read more

I don't even know why I stopped by to waste my time. Just like many other Ross store, it was a disaster in there. Everything was so unorganized and stuff laying on the floor, tight rows that the shopping cart have difficulty navigating through. Never again will be come to Ross unless I need household gadgets. read more

I would not recommend coming here. No understand that there's a certain quality expected when you come to Ross, and that expectation is not very high, but this was by far the worst Ross I've been to. The clothes were all mixed in with one another, the dressing room had a foul stench to it, and the woman Elsie was incredibly rude checking us out. We said hello to her and asked how she was - trying to be polite - and she completely ignored us, and proceeded to shout "next!!!" before we were even done checking out. She then rudely said "take your receipt" I've never had an experience like this before! I will NOT be coming back to this Ross. Ever. Save your money and spend it elsewhere. read more

Absolutely horrendous customer service, overzealous employees with false sense of authority, Nike pants not in my size; could not recommend less. read more

It looks like they had a fight in the store before I got there and nobody bothered to pick anything up. Signs on the rack mean very little because the clothing sizes are all mixed up. It has to be the way Ross in general hires staff or has policies because ALL Rosses look like this. It's the "Walmart" of clothing, accessories,and home goods. It's ridiculous. read more

As with most Ross stores, the stock in certain areas (kids shoes and toys especially) was all pretty haphazard but that's more the fault of lazy people who don't put things back--but it's also the fault of the employees who don't care or don't have time to reorganize things. I didn't find as many clearance things here as I have in other stores, but it was my first visit here and everything may well have been picked over. Checkout seemed to go slowly and while our cashier wasn't UNfriendly, she didn't seem to be at all happy to be there. (I've been in retail and you just have to fake it.) We found a bunch of things (as always) so there are deals to be had, so overall I say it's A-OK. read more

One star is way too high for this store!!! If I could give it a negative rating, I absolutely would! All staff needs to be retrained, or fired, or the store should close! Why?? MVA style lines, store is a mess, and cashiers have an attitude, totally disrespectful, and specifically, cashier OSEYDA! Unbelievably flippant and somehow even when brought to the attention of store management, Oseyda's behavior was just fine. WARNING: NO ONE SHOULD EVER SHOP AT THIS STORE!!! read more

Service: 0 (don't even bother asking) Ambiance: 0 Price: 5 I go here for the men dress shirts ($12.99 to $24.99) and ties ($9.99). The quality is great and you always get a great deal without waiting for a sale or driving to the outlet. read more

I usually find great stuff here. I don't typically come here for the dress as much as I do for the less. I find steals on home goods like pots and linens. Things like shower curtains, or even window curtains can be so expensive for what they are - hemmed lengths of fabric - that I often rummage around a bit before coming up with something fantastic. Or not. It can be a little hit or miss, if I'm being honest. Got a sweet new tea kettle and two pair of fabletics brand yoga pants, so I am taking this one as a win. Oh, and I scored some real deal Yorkshire tea, which made me very happy. I like this Ross better than most because it seems less sad, better stocked, and easy to access. Tip - either don't buy more than you can carry on your own, or ensure you bring a buddy to help you with your purchases. The security won't let you out with the carts, and they can get easily distracted when you've asked them to watch your bags. Just saying. And that goes for most of the stores in the area. read more

An hour to cash out. They dont have enough people working at the cash registers. Several people walked out due to the waiting time.

I am downgrading my review from 3 stars to 1 because everything about this store has just gone downhill since my initial review. Their employees continue to be rude with the exception of one or two. Their loss prevention staff really don't seem to grasp the fact that they are loss prevention from Ross, not Fairfax County police. And they just really don't seem to care about providing any kind of customer service. You would think that they would realize that if they treat their customers poorly they won't have customers anymore and without customers they go out of business. Just bad all around. read more

Place is one big garbage bin! All and I mean all, the workers are rude! I'm not sure what the problem was but they all had attitudes. The store was filthy and the fitting rooms reeked of armpit! I felt like I was in a 3rd world country! Very disappointed and will NOT be returning to this location...EVER!!! read more

Um...I can't bring a drink (a smoothie in a cup with a top, a la robeks) in here? Are these the dark ages? We live in a world where every Target has Starbucks, and Ross is significantly dirtier and less organized by Target. On top of that, the security guard was RUDE to me. I won't be returning. read more

This is the worst place to buy stuff the customer service is horrible! I'm so furious someone needs to talk to the manager. The store is an absolute mess but the items seem fine, I would just never go back. They deserve 0 stars. read more

Probably the messiest barest Ross I have ever been to. Their shelves are empty in home decor. The shoes were thrown everywhere! Customer service not great! read more

I would give this place not even one. They kicked me out for having a drink! They were extremely rude

I am a BIG fan of Ross, Marshalls, TJ Maxx, etc. bargins but usually these stores are highly unorganized, messy, and very hard to shop...which is the whole reason why I am there so it's very frustrating. I recently went to this Kingstown Ross on a Saturday morning and was more than pleasantly surprised. Things were NOT on the FLOOR, very well organized and i waited in line for a brief period. Plus great deals! You can't beat spending 2 hours finding great bargains in a pleasantly clean place. I left with more than 20 items for less than $180. Happy Happy!!!! read more

Nice selections (minus shoes), horrible customer service. Usually only 1-2 registers are open so prepare to be in line for a while.

I don't go shopping for customer service. I could care less if you smile at me , say hello or ask did you find everything you needed? If I wanted all that I would have to have money and would be shopping at high end place. That is not me but I do expect a manager to actually care or at least fake that he cares when I loose my credit card at this store. Really poor response when called. this store What is it about people in this area? They don't know how to communicate. He said little to nothing, did not ask the cashiers if anyone found a card or if one was reported found. I was put on hold 15 min. no lie !!!. Then he asked me a series of who what when and where questions. I could not remember what check out I was at, what the employees name was, the exact time I was there . I had been at the DMV 2hours that AM and I was exhausted after so I went to Ross just to lift my spirits. Found a bargain yet after I lost my card and called this store I Felt like letting out a big FF SCREAM ahhhh !!!! I was so frustrated with this man. The most sensible thing he said was what is your phone #. read more