The pharmacist (Zaid Fakih) and staff are extremely rude! This pharmacy is very inconsistent, lacks communication and proper patient care. The store manager is no help, so me and other witnesses have reported a recent incident to the NPI Registry for further investigation. The pharmacist NPI # is 1467040774. read more

Out of stock of prescription medication Ordered last Monday and was told it was back Ordered arriving Thursday. Then Thursday was told Tuesday 'then Monday told to pick up after 6 on Tuesday. Arrived to pick up and now backorder again. Told I could go to a location over 30 miles away. No real caring of helpful solutions. It was like oh well..good luck. Terrible Customer Service!! read more

I've been going to this Pharmacy for three years because it's a half mile from my house. Like everybody else I try to be patient because I can see that the staff are working as fast as they can and in this particular location they don't have enough space literally. Today was the last straw. They've had the drive-through closed for most of three months and every time I go in I explain to them how inconvenient it is to have to drive around the building to find the thing closed when they could just put up a sign at the corner at the parking lot. So today I have to go in because I don't know if the drive-through is open and I assume it's closed because it's been closed for three months and I get in there and ask when the drive-through is going to open and two people tell me with an attitude "well it's it's open." Well excuse me when I was in here last month. It wasn't open . Like why would I expect it to be closed when it's been closed for three months? So then I have to use the chip which doesn't work any better than the last two systems and it's not more secure it just got some programmer, a lot of money to change it . But the consumers who spends thousands of dollars at this pharmacy every year do not have a choice as to how I put my card in. So then I make the comment that every time I come in or changes, but none of them are better. The person waiting on me was deaf and had to ask me my first last name and my birthday twice because she couldn't hear me and I'm loud person. So when I continue to pull out all the things that were screwed up about this particular location the manager manages to come over and tells me there's nothing she can do about it and if I don't like it, I can take my business elsewhere . Which of course I'm going to do and I wasn't even embarrassed because there were five Black people standing in line behind me and I'm a white Karen and I know if I get treated that way that they would be treated worse. Because it's a black neighborhood and then I decide I'm gonna take one for the team and she threatens to call the police and I say fine Behind you, all I did was raise my voice and say to her you are not listening to me and she said you're right I'm not listening to you because you're using a loud voice . Since when is using a loud voice a crime in the society? The problem is they get away with it and I went home and called United healthcare to complain and they gave me a complaint address and a fax and I explain to them the problem at this location and he told me a lot of very helpful stuff and I'm going to write a letter to United healthcare, and to CVS with copies to everybody I can think of and I'm going to say that this is racial discrimination because they get away with treating the predominantly Black people in this community like shit because nobody will say anything. So I went back to get my card and they claim they tried to call me but it didn't work and I said --oh it was working because I got the call from the doctors office that you made. You just didn't wanna call me. And then the same lady comes up and I said are you the manager because it's your job to manage the store. And I told her not to ever do that again, tomorrow to bother my doctor was such a call but I'm sure they weren't listening. And frankly, I was proud to take one for the team. Because CvS underbid a bunch of corporate contracts not that long ago and they have an attitude and it's not working for them. They're probably making money handover fist but they're not taking care of the local stores. And they're getting a fit, official written complaint from me. I am doing it for the consumers who can't easily just drive farther. read more

The pharmacist is always so helpful, even with things that can be a pain (ordering in a generic for me that they don't typically carry). Gotten two shots from him as well and he's always friendly, efficient, and careful! The staff all around is very helpful and friendly. The gentleman in the store who has helped me with self checkout twice is also super friendly! I used to use walgreens primarily and kroger's the last couple years, but had to switch when insurance switched and honestly I'm glad I had to switch. read more

Just had the worst customer service experience at the pharmacy. Completely unapologetic, unprofessional and rude. Go somewhere else if at all possible. Prediction: if something doesn't change with CVS corporate, CVS will be out of business or sold in less than 2 years. read more

It's hard to find a CVS worthy of anything more than 0 or 1 stars. The pharmacy staff is very incompetent. They'll speak to you as if you did the wrong thing, when it's not our jobs as paying customers to make sure that all the communications between medical and pharma are in order. Especially when we can't even see what they see. The supervisor is rude af. And they still got the medications wrong. read more

Waited in the drive thru pharmacy line for over 45 minutes (trapped in/couldn't exit the line & needed my refill) and received no apologies or explanation. Have never in my life experienced this. There's no reason for it even if short staffed. Get in line, we're all short staffed at work read more

Arrived at 706a . sign on store says open at 7 as does Google. Doors were locked. Waited 10 min for someone to pull up and unlock doors. Not cool CVS read more

Went back to pick up prescription walked in stood at the counter for at least 20 minutes and no one acknowledged me. I understand their busy but a "we will be with you shortly " or anything would have been nice.. so I walked out then went through the drive thru and was able to get assistance read more

Overall I'm a fan of CVS except for the huge, super long receipts. Like I'm going to tuck that into my wallet and use the coupons the next time I need tooth paste? Convenient location. Good parking. Nice staff. Not a place to do your everyday shopping but open 24 hours and good in a pinch. read more

Sucks. Said they were open till midnight and was 11:26 this Tuesday evening and they were closed. Look forward to them staying open but now I know I can't count on it. read more

Seems like the employees are asked to do more in a time frame then is possible. You hardly catch them at the counter, many times you wait. BUT I have to say the pharmacy is marvelous, they are so helpful and kind. They call to let me know when I have refills coming up. They let me know what price is best when I have been prescribed something you can find right out on the shelves. I appreciate how helpful and genuine they are. read more

The store has limited inventory and is not located centrally to the other shopping destinations. I usually only enter the store when i am near Kenwood mall and need a Redbox fix and movie snacks. read more

Two of the pharmacists Jon or Steve are wonderful, but the rest of the staff not so much, the 'techs' are HORRIBLE, extremely unprofessional, lack knowledge of both their job, medications or simply how to interact with people. Very opinionated, but then at the same time can't even pronounce the prescription or tell what it's used for.. Generally a neighborhood pharmacy recognizes you & is friendly, but not this staff, they're just rude an unprofessional. It's really ridiculous. I've had far too many unnecessary bad interactions. The techs can't do their job properly but give lots of attitude & opinions.. read more

12/28/20 Just got done shopping here. Cashier rude, need better cashier that doesn't scream " we have self-checkout" like okay? I wanted you to check me out smh. read more

This CVS is the best! I was visiting from out of town and had to stay an extra week on emergency. My meds were sent to me but then lost in the mail. Pharmacist Kristian helped me get my meds ordered. This took a couple of days because of insurance difficulties -- but she kept working with me and got me my meds. God Bless her! If you are trying to pick a pharmacy I highly recommend this one. read more

i called in a refill on sunday-they said it would be ready monday morning---i waited till wednsday to pick it up, and it was not only not ready, they were out of the precription and had to re-order. i ran out on tuesday, so i will have to go without for at least 2 or 3 days. when i told the manager that i was moving my prescriptions elsewhere, she shrugged her shoulders and walked away, read more

Every time I've gone into this CVS has been a different wonderful interaction. They always seem busy but still helpful. It's refreshing going in somewhere and being acknowledged but not in the superficial way. read more

Do not get your passport photos taken here. The federal passport processing center rejected my application because the photo was so bad. The employees are not trained well and the equipment is not professional. Due to the photo rejection, my passport application is delayed and I have to now pay the $60 fee to get it expedited. This could have been prevented if CVS employees had proper training. The did give me a refund when I went in person and showed them the rejection letter. read more