I hardly ever fill out a review but responding to prior review by Heather about Walton Kroger…read morepharmacy. I have been a customer there for years. I have never had a prescription not ready when informed one was & never encountered anyone rude. Thanks.

Walton Kroger Pharmacy is the absolute worst ran pharmacy with horrible customer service. They…read morenever have medication ready even after sending a message it's done, the wait is ridiculous and the people are rude. Never again we moved to Walton Pharmacy who are ABSOLUTELY AMAZING.

I am no understanding why we no longer have a 24 hr pharmacy in the city with three hospitals in…read morethe area... please make it make sense? People would have to drive all the way to the Glenway or Hamilton Ave store to get prescriptions.

I've been a customer here for years, but getting prescriptions filled has become a recurring…read moreproblem. I've received multiple conflicting explanations for the same prescription (out of stock, insurance issue, order cancelled), and the pharmacy rarely communicates proactively. If you don't strongly advocate for yourself and follow up repeatedly, your prescription may never get filled. I've tried to resolve this directly with the pharmacy without success and hope management will address the issue.

I stopped in to use the photo machine to print pictures off my phone. The guy in Photo had to help…read moreme several times. This Grandma is no electronic wizard. He was kind and attentive. I was able to pay immediately after my photos printed. I also left with a box of HOSTESS Cinnamon Cakes. My impulse purchase. This Walgreens is always clean. The clerks are attentive. This is a standalone building with plenty of parking. A drive thru Pharmacy. 5 Stars for this location.

I get my prescription filled here the price has always been decent. We also stop here when we want…read moreto get pictures developed. Everyone is always friendly and helpful, can't beat it when you are in a hurry.

The pros: This is a local compounding pharmacy that is reasonably priced people - The mobile vet…read morein KY was about to order to an out of town compounding pharmacy that my cat's meds would have cost more, and had to get them mailed here on top of it, when I told them about Kunkels. The male pharmacist was very friendly and accommodating when there was an air pocket in the syringe of the ointment we got our cat. (Ointment rubbed on ears - so air pocket did not affect in any way other than missing some medication paid for). Compounding pharmacies are few and far between so I feel grateful that we have one here in our area! They are always friendly and you can tell try to work hard on the "customer service" experience and show you other items they have in stock that you might want/need to buy in future for reference. On top of it, they take "Fund Money" from the Buy it in Anderson Coupon Book for Pets meds (not people meds). I find it really endearing that they put the prescription under your pet's name in their system, just like vets do at their office. A few years back, I even explored getting a compounded med for my illness there, but I would have had to pay out of pocket as it was not covered by insurance. The cons: I realize they are a small "local" pharmacy that is not a huge franchise chain like Walgreens or CVS. That being said, the incessant phone calls are a little overkill. I have an illness that produces extreme fatigue, and they always seem to call when I am sleeping. I'm sure if I requested them to please not call me, they would do so. (But it would probably take several times of reminding them to please stop because their communication seems to be somewhat lacking). They call to let you know they received an updated script, they call to let you know that it is ready for fill, they call to let you know it is ready for pickup, even though I told them I'd be in to pick it up within a certain time frame of days, again, 2 more phone calls. I went to pick up a different script, instead of being streamlined and asking if I planned on filling the med they had the other script for - they called me 2 days later saying it was getting close to filling that script which I had to explain again that my animal was getting a procedure done where the script was no longer necessary. (Which upon a previous phone call I had to make sure I told the gentleman not to fill it because I more than likely would be doing this procedure). I don't mean to sound ungrateful, because my illness makes my memory very poor too, but there would never be a way I would ever forget my pets meds. Please, maybe the phone call a day or two after forgetting to pick up, or forgetting to order a refill, no need for multiple calls in advance with the assumption that most people aren't going to remember. Kind of makes one sense a desperation to fill meds, and that they are just barely keeping their head afloat to stay open. I just think/hope they update their method of prescription filling, and communication in system and among the employees. Or please take notes, or update the technology of your pharmacy. I'd hate to see this pharmacy go, because it has been such a long time staple of Anderson (regular pharmacy - different location years ago). Last time i dealt on the phone with a pharmacist there, it was a woman, that left a little wanting in the "friendly" area, as opposed to the male pharmacist I had dealt with previously a few weeks prior. Didn't seem to quite fit in as well with the whole "customer service" philosophy of the other employees there when I made a request. It seemed like she thought i was trying to be difficult, then I had to explain why I made that request, and I didn't think I was being unreasonable at all. I don't know if she was a new employee, or it just so happened I had to deal with her on the male pharmacist day off. If I could give 3.5 stars I would, based upon my most recent experience. When I first started there 8 weeks ago, I would have given 4.5 - 5 stars. As you can tell, kind of mixed feelings and experiences. Bottom line though, again, very thankful option for meds for a cat that you don't want to pill (or can't/won't), and can do a liquid form in a syringe (for oral) or for ointment form.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

I love Walgreens except for this location. I just stopped in to pick up some stuff, but I had to…read moreuse the bathroom (really bad). They had one, but it literally had two keypads. There was a line at the pharmacy, and only one person was helping the drive-thru. I found an employee and asked if they could let me in, and she said to talk to the folks back there, motioning to the pharmacy. I said it was busy and asked if she could help me. She said (exact words), "Nope, whatever, what do you want me to do?" and shrugged and returned to her business. I went back into the line, now really having to go," the folks in the line apologized. After a few minutes of nobody showing up, I decided to leave. On the way out, I asked the cashier where a bathroom was I could use (hoping she would help me there or at least point to a business that doesn't hate its customers). She said, "Yeah, you can go to McDonald's over there," and pointed me out the door.

Literally the worst pharmacy there could possibly be. they call to say that meds are ready when…read morethey are not, they make you wait an hour to fill them when you said you could come back later and then scream in your face when you point out their mistakes. use a different pharmacy.

While visiting the store, I interacted with a staff member who was wearing glasses short and had…read moreblack hair working in pharmaceutical she has been rude on multiple occasions. Unfortunately, this employee was noticeably rude and dismissive during our all interaction. Her tone and manner were unprofessional and made my shopping experience unpleasant. As a loyal Walgreens customer, I expect courteous and respectful service, and this behavior fell far below that standard. I hope management will address this matter promptly to ensure that other customers do not have a similar negative experience. Thank you for your time and attention to this matter.

This store is busy but clean and stocked well. The employees are very helpful. Parking space is…read moreample and the pharmacy has improved over the past year.

Don't waste your time going to this location staff is rude, takes forever to get your prescription…read moreready and I was cussed out by a black customer while waiting in line and the staff did nothing about it, I will be changing my pharmacy immediately if I could give this store 0 stars I would

David explained that my photo order wasn't ready because it didn't go through online I was a bit…read morefrustrated because my husband was out and about and I was counting on him picking it up shortly. David told me to place it again and he would personally push it through...my husband had already made it home and David didn't know that and I just really appreciate him valuing my time. I feel like such a number in so many business dealings lately so it was really nice to have someone take ownership of a problem and handle it kindly and respectfully. Thank you David! Also-- the store has changed so much and has fresh fruit and veggies and meals...

Never has anything in stock, they do not inform you when it's back in stock. they can never seem to…read morefind your prescription, always try to tell you it's been transferred somewhere else or filled when it in fact has not been transferred or picked up. usually have to go back 3to 4 times to get a simple prescription filled. Avoid at all cost!

Store appeared as if it was going out of business. Only one of most items on the shelf. Items faced…read moreover with slower moving items. On a positive note the female associate at the register was nice.