The worst CVS EVER. I asked the women behind the counter 3 times how long it would take to fill a script before she answered me. They are terrible.!!! I waited 15 mins to DROP off so I just left. NEVER AGAIN!!! read more

the worst cvs pharmacy ever. they don't respect people's time and I had to wait for 1 hour and 30 minutes to get my medicatio after they told me to wait 15 mins. I had a very infuriating experienc. will not recommend and the staff is very rude as well. read more

It literally took me a week to pick up a tube of itch cream. I'm sick of these people wasting my time. Usually I come for a prescription and I'm in and out. For the last week I've been trying to pick up a prescription for my daughter. Day 1 I stand there for 30 minutes before the pharmacist admits he can't understand the prescription my doctor is asking for. I give him the number to call the doctor and ask for himself. He won't even listen to the full message where she says to hold he just tells me she won't answer so I call myself and he tells me he can't talk to my doctor on my phone and that she has to call the pharmacy herself. Luckily the doctor calls ASAP. Dude walks away and leaves the phone ringing for like 4 minutes before he answers. Then it takes him another half hour of tapping on his computer to tell me my insurance won't cover the cost because it's a concoction mixed with an otc medication and that if I want it it'll take 24 hours for him to mix it. I didn't have the money so I came back on Friday when I did. That Friday a female pharmacist tells me it'll only take 15 minutes to get my scrip ready. After 15 minutes of me wandering around the store trying to kill time she calls me and tells me the same nonsense about it taking 24 hours to get the prescription ready so I go home pissed again. The next day I come back AGAIN and did tells me HE CAN'T MIX THE PRESCRIPTION UNTIL I PAY FOR IT! So I say "So it's gonna take you 24 hours again to mix it?" He says "No I'll mix it now. I can do it in 15 minutes. I don't know who told you that 24 hour thing." so now I'm sitting here a good 20 minutes waiting for my prescription. God knows if I'll actually get it this time but I swear I'm never sending a prescription here again! read more

CVS Pharmacy - The prescription waiting area. - Drugstores Near Me - SEABROOK, Maryland

They never have carts or baskets available! The manager needs to order some! Also now they want you to use the self service scanners. I only use those if no cashier is available. read more

DO NOT USE THIS PHARMACY Took a prescription to CVS in Target at 6100 Greenbelt Road at 10:00 a.m. this morning. Pharmacy tech said it would be ready in an hour. At 2:30, I called to see if it was ready. the pharmacy tech said it was not ready. I asked why not? She said it wasn't ready. I asked to speak to the pharmacist. She put me on hold and no one ever picked up the phone. I drove there still on hold. Told the pharmacist that I wanted to talk to her. Waited another 15 minutes as she was helping someone with a prescription. When it was finally my turn I showed her my phone and said, do you see this? I've been on hold for over 30 minutes, that is your number and no one has picked up the phone. She tried to make excuses that she was helping the other customer for a long time. Told her I didn't want to hear it. I don't care what her excuses were. Sandy, the pharmacist, responded that she's sure he (the other customer) didn't care about my prescription either. She continued to raise her voice, as I did, that she was only one person with one mouth and again stated she's sure he didn't care about my prescription because I kept telling her I don't want to hear it. This is the fifth time (not once, not twice, not three times, not four times but five) that my prescriptions have been messed up, not ready,etc. She argued with me (great customer service) the whole time. Told her I wanted district managers name and number. She threw my prescription down on the counter and then proceeded to help the next customer. She also stated that I should have received a text and I told her I did not. Let's go back to the beginning when I called to see if it was ready and the pharmacy tech told me it was not ready yet the pharmacist stated it had been ready the whole time. Someone is not telling the truth. Talk about not being able to trust the pharmacy. I asked again for district manager name and number. She went back behind where the computers are and called someone and I heard her say I'm only one person with one mouth. (I assume she called her manager.). She came back and said she was not allowed to give that name or number out or the regional manager. I asked her well who do I call to complain about this pharmacy and she said she did not know. Again, great customer service! I told her I would find out on my own. Pharmacy has been going down hill for some time. Save yourself the hassle and go to Giant since they are in the same shopping center. read more

I originally switched to this pharmacy because they were quick, kind and didn't really have a problem then. That was a few years back and they have had a great change for the worst recently. They have new people constantly and I don't know if it's the work environment of their manager. Wait times are longer, there is staff there but no one will be working the pick up line, then they give you attitude when you ask for help. They change their times constantly and DON'T let customers know. You have to learn the hard way that they completely close for lunch, (lunch hours change on the fly) and they don't open in time. Every time I go after lunch there's a 10-15 minute wait for someone to open and start up again. They can be late, but you can't. Just recently they changed closing time. They are the only CVS pharmacy that closes at 7 pm in this area. Again, no one sent a text message, which they do often to let you know things are ready for pick up. No one sent mail out, nothing. That is important information. If you have prescriptions there, that are routine you might know about the hour change but if you don't get sick often then tough luck. They used to close at 8 but that was "a long time ago." I was in severe pain, to the point I was throwing up which made it impossible to drive. When I finally felt okay enough to drive up there I found the pharmacy closed and no one willing to help. There were people still there. They don't even open early in the morning either, till 9 am. I hope no one dies waiting on them and their ridiculous hours. Definitely leaving them and finding somewhere new. Go to another CVS if your insurance will only covers you with CVS. read more

The worst customer service is the pharmacy. They speak rudely to customers, refill prescriptions incorrectly and expect the customer to catch the 'mistake' before they walk out the door. After that the customer has to pay even though the doctor has sent the new prescription! This may seem trivial to some but it's a big indicator of how our elderly and non English speaking citizens are treated by this CVS. I have the option of going somewhere else...some don't. read more

I don't know what it is about CVS drugstores but they have got to be the worst experience I ever have trying to pick up common items. This one is in a strip center and is a little neater than most (most look like a rummage sale). But it's still not easy to find the stuff you want. Although, thankfully, the pharmacist knew where the cough drops were in this store. When I went to the check out line there was one guy in front of me but no one behind the counter. Eventually (about 3 to 5 minutes later) someone came up to help check people out. Whatever it was the guy in front of me had didn't "scan" so the check out person sent him back to get another item to see if the bar code would scan properly. Really!! There was no way for this person to override the bar code to put the price of the item in??? Then it was my turn. Finally! Two small items and the check out person started fumbling with the plastic bags. "No. I don't need a bag. Thank you." What I was hoping was a quick in and out took 20 minutes. No thanks. I'll go tot he grocery store from now on to get what I need. PS...The online service from CVS is great. They send what you want at a reasonable price and add little samples of similar items in the box. read more

Nothing ever seems to get done, a prescription never gets filled in a timely manner, medications gets lost or never filled, it's always something they get wrong. Definitely thinking about making a switch, ASAP. read more

CVS Pharmacy - Drugstores Near Me - SEABROOK, Maryland

If I could give one star I would. The pharmacy is horrible. I switched a prescription from laurel to this location this morning and the lady behind the counter told me that it would be no problem. Went to pick up and was told me that my prescription (that doesn't expire until April) was expired. Then I was told actually I wouldn't be able to pick it up until the 16th of August. I asked to speak to a manager and was refused. All three ladies behind the front desk were unhelpful and RUDE. They all ignored and dismissed me read more

Pharmacy has the worst customer service ever. Attitudes, condescending tone, rude. Unbelievable.

THEIR PHARMACY PLACED MY HEALTH/LIFE AT RISK! I got all 4 of my wisdom teeth out on Feb. 11th and went right after the procedure to fill my prescriptions for antibiotics and painkillers. NEITHER of my two prescriptions came with complete information pamphlets. I had to go online and research my medication to get full information regarding warnings, side effects, interactions, etc. WHAT KIND OF PHARMACY GIVES PARTIAL PHARMACEUTICAL INFORMATION? One that I will never return to, for certain. Immediately after realizing this, I called the pharmacy and spoke to a woman who works in pharmacy who gave me a bogus excuse about the missing information. She instructed me to call their Grievance Line, which I did, and a woman took my information for the regional manager to contact me. He (Alan T.) called 2 days later (meaning 2 days after I'm already taking the medicine 3-4 times per day) to offer me a bogus solution. He said a woman who works in the pharmacy will call me to get my information to MAIL me the missing pamphlet information. It is now. Feb. 16th, FIVE days after my surgery, and I've heard nothing more from CVS. So not only did they distribute to me two prescriptions without the proper pertinent information, but they wasted my time on THREE phone conversations with the store then with the grievance line then with the regional manager (which were all VERY painful, considering I just had 4 teeth extracted) for a solution on which they didn't even follow through! I am disgusted and livid and will NEVER fill a prescription with this CVS location (and likely any CVS location if I can help it) again. read more

DO NOT use this cvs as your pharmacy! I chose to have my prescriptions filled at this pharmacy - big mistake! After receiving an automated voice mail saying my prescription was ready to be picked up, I get to the pharmacy only to be told "we can't find you in the system." Um, what?! They're really unorganized and messy. Won't ever go there again. read more

If I could leave no star I would. They need to shut this whole CVS down or get some better staff. They are rude , unwilling to help and never have enough staff to keep lines managed. The Pharmacy is the worst ever. They are slow and once again unwilling to help with any issues the lines are ridiculous and they send you from one area to another. I could slap Target for selling their wonderful pharmacy to horrific CVS. I wish they would put better nicer people there. I will never go back that's for sure I rather travel to go to a good store/pharmacy then give them one more penny of mine. I'm spreading the word so no one has to go through the countless issues I've endured there. read more

Just pay attention to the other reviewers before you bring your rx here!!! Lazy, lazy, on top of more lazy. No communication. 1 person says 2 hours, I wait 3 to give them extra time, call back, now they say nothing's been done to wait 2 more hours. Excuse me??? What exactly are you running here? I asked for a manager and Jennifer came on who claims she was in charge after I complained to her and explained the situation, she said 20 minutes. The Upper Marlboro branch is no different!!!!! Beware! read more

All three ladies behind the desk were not helpful. I was called saying my prescriptions were ready. I get there and they only filled one of two and didn't tell me. They forced me to call my doctor to have him call them. Then they put him on hold and left him there. Finally got through and he explained like I did that the other prescription didn't work for me. I even offered to bring the other prescription back and they all ignored me. They refused to call my doctor. If you can't fill a prescription you should either call the patient or doctor and say so. I came out of surgery less than 24 hours ago and shouldn't have to sit in CVS for an hour to get pain relief. You have the worst staff ever and I will NEVER return. I've always filled my prescriptions with you but never again after this experience. People need to be more caring and understanding of the patients needs. They should all be fired. I will tell this story on every social media outlet I can find!!!!! read more

This CVS is the best ever! Great customer service. Rozi and staff are wonderful. My family and I have been using the pharmacy for years and they greet us by name and are all very friendly. read more

Poorly staffed between hours 4 and 7pm when people are getting off from work. Upper management need to take a closer look at scheduling.

It's nice when people say hi when you walk in. The girl working behind the counter was ringing someone up but still looked over and said hi. It made me feel welcome. I've been coming here for years...and the manager has changed a few times...and it's definitely had some rough patches...but their manager Patrick is thorough. He's responsive and has always helped me find stuff and just makes me feel welcome. The store was neat and organized. I like to get the coupons at the kiosk! Make sure you check it. :) read more