Pharmacist Paul and pharmacy technician Michael were both extremely helpful in working with me…read morethrough a complex series of challenges involving insurance and connecting with physicians at Saint Agnes Hospital on a late Sunday afternoon. They even kept the pharmacy open 10-12 minutes past closing to issue for my daughter (who just was released from the hospital) a much needed pain relief medication and antibiotic that cost over 98% less than what the hospital physician prescribed. I had to drive to the hospital as pharmacy closing time approached since phone connection to a physician there was unreliable, and the information Michael gave me (missing diagnostic code) for insurance prescription reject spurred immediate action at the hospital nurse station, ultimately leading to pharmacist Paul's persistent phone interaction with hospital physicians to resolve yet another problem. 5 star service!

The store portion is fine. The pharmacy has dramatically decreased in quality. The drive thru…read morewindow is always "broken". The line inside literally spans the width of the store. One pharmacist. One clerk. This is as 6:40pm on a Tuesday. Oh look the second tech just came in. Insert eye roll! Since I can't switch pharmacies for insurance purposes, I will fill at a different location. Total time in the pharmacy line = 25 mins

I love this pharmacy. Bob and the rest of the pharmacists and techs are great. I wish the store…read morehours were a little longer but they are a small business so I understand. I would highly recommend this business to anyone.

Refused service based on prescription, but said would help if on excessive number of prescriptions…read more Very disappointed based on reviews read prior to visit.

Wish I could give them 0 stars. I had a 6pm vaccine appointment. When I arrived I went to the…read morecounter as directed and waited in a super long line. No problem. They're busy. I finally get to the front and I'm told to go wait in the vaccine area. 15 minutes later I'm still sitting there. I go up and ask how much longer and she says "the pharmacist will be with you when she has time". I'm confused. This wasn't a walk in but an appointment. I waited another 15 minutes before walking out. No respect for other people's time. Very frustrating experience.

I had been a regular customer at this pharmacy for years. My wife attempted to drop off a…read moreprescription for me on Friday 2024-05-24. The pharmacist - "Miss Janet" - told my wife she wouldn't accept it because the doctor hadn't printed his name in the right place on the script. She sent my wife back to the doctor's office, 45 minutes away (one way), to get a new one. When my wife reached the doctor's office and tried to relay what Miss Janet needed, the doctor was confused, since the prescription, to him, was filled out properly and his name, NPI, DEA number, etc were all clear and imprinted. I called and asked to speak to Miss Janet, who told me something completely different -that the prescription had to be submitted electronically and that the signature wasn't the issue. Why didn't she tell my wife that? I tried to explain to Miss Janet that the office I visit, part of Ascension health, had a cyberattack and wasn't able to submit prescriptions electronically, hence the written prescription. This isn't an event impacting a single office - this a nationwide issue addressed on both Ascension's site and in the national news. In the middle of trying to explain this, Miss Janet interrupted me to say "Hold on" and hung up on me. I called back and she refused to get on the phone. The technician said she understood my issue, it made sense to her, that the written script was in order, and that a verbal verification to the office could've been done, but Miss Janet refused. She also directed me to another pharmacy, however, at this point, the doctor's office was closing for the Memorial Day weekend, leaving us no option to fill the prescription elsewhere because of the needed verbal confirmation. My wife and I spoke to 4 other pharmacists, 2 from other CVSs, who didn't understand why this happened. To answer the questions people may have: 1) I have been going to this CVS monthly for the same medication for many years, always on time. 2) I have been going to the same medical group and doctor for a decade - they are the only people to have ever prescribed to me this type of medication. 3) Miss Janet refused to check my CVS records to verify I was a regular customer with no previous issues. 4) I pay by credit card and use my employer-provided insurance. 5) At no time did I have an attitude with the staff or Miss Janet (who I only spoke to for barely a minute before she hung up on me.) I apologized several times to the technician that was placed in the middle when Miss Janet would not get back on the phone. 6) Yes, I have already called CVS corporate and shared all of this with them. Whether I receive a call back from the district manager, as I requested, we'll see. As is occurring over Memorial Day weekend 2024, my wife and I had planned to visit relatives out of state for several days. I now need to cut the trip short to come back to Maryland to fill the prescription. Also, it puts next month's refill off by several days, landing that date square on the day I half way across the world for a 3 week vacation. Completely unnecessary and potentially very costly If I can't find away around after speaking with my doctor on Tuesday. Two seconds to stop and listen could've saved my family what look to be issues on two trips. To say I am angry is an understatement. I fully understand there are strict rules surrounding some prescriptions. I follow them to the letter. I couldn't control that Ascension had a cyber-attack, thus forcing a written prescription instead of electronic. I'd hate to think this was a result of Miss Janet prejudging my wife - maybe because she is Asian, maybe because she didn't like what she was wearing - I don't know. I would've hoped my consistent record would've made some sort of difference in this situation, as well as the fact I do follow all of the many rules surrounding the type of prescription we were attempting to fill. Isn't that the point of all these regulations, so pharmacists can make accurate determinations about people and not gate keep based on race, gender, creed, perceived valued to society, etc. I only know this could've been handled a different way such that wasn't so blatantly disrespectful and frankly, mean spirited. If Miss Janet has said no in the beginning, and not forced my wife into a wild goose chase, this would've never gotten to this point. I would've had my medication from somewhere else, I would've have to come back early from our Memorial Day trip, and my refill date wouldn't now be the day I land 3000 miles away from Maryland. I would imagine that Miss Janet wouldn't appreciate it if someone treated her family members the way she treated my wife. Then again, given the attitude she gave me by hanging up the phone mid-explanation and refusing to even listen to a word I had to say about the nature of the issue, I suspect both she and CVS don't care one bit. Avoid this place at ALL costs.

They are the worse when it comes to customer service. If you call them pharmacy you're put on hold…read moreand when it starts ringing again they put you back on hold. Not uncommon to give up after 15 mins on hold. would have given 0 stars but wasn't an option

I don't know how this pharmacy is even still open. Pharmacy manager has no idea what medication…read morethey even have in stock. Was told they have the medication that I needed and I could pick up the following day. Then the day of pickup I get notified that they don't have it in stock. Now I have to scramble to find it. Some of us require these medications and they could care less what information they hand out.

This pharmacy isn't located near me, but I was able to get a Covid vaccine appt here. It was…read moredefinitely worth the drive! The girl working the counter was so friendly and the pharmacist who stuck me with the needle was very kind as well. An older customer walked in while I was waiting my 15 mins safe time after the vaccine, and the pharmacist actually walked out to personally help her because she seemed like she couldn't find what she was looking for. If I lived down here, this would definitely become my go to pharmacy. Their prices for the random soaps and vitamins and meds were cheaper than your typical Rite Aid. Highly recommend!!!

Family-owned pharmacy where you get personalized service. If they don't have it, they will order it…read morefor you. It was a real treat to visit this pharmacy. They greet you with a smile, and we felt very appreciated!!

If you have any kind of control substances I wouldn't suggest going here. The pharmacist was…read moreextremely judgmental and asked way too many questions about my medical history. What she doesn't know is that I have a neurological disorder that is not curable. But because of the way I look I assume she decided to judge me. Because I do not look sick. I am extremely disappointed and I hope somebody will reach out to me about this. Whoever runs this pharmacy please feel free to reach out to me at any time and to discuss the matter. It was incredibly rude and unappreciated. Maybe somebody could let her know that brain diseases cannot be seen from the outside and trust that the doctor has its best interest at heart. If anybody could let me know who is the management of this facility I would be very appreciated. Because the way I was treated was beyond rude and it was beyond wrong. Thank you.

Great selection of both medical items and normal things you would find at the drugstore at what I…read morewould say are reasonable prices. It's also nice this is run like a mom and Pop and not like a corporation. And the best thing is is the fact that it's located within a major medical community adjacent to the hospital. You don't have far to get your prescription filled if you had an ER visit or if you were coming from one of the many doctors located in buildings around here Keep up the good work!

This pharmacy is the best! The people are always so helpful and friendly. By far the fastest…read morepharmacy I've ever seen too! Blew me away. Every time I've gone they've told me it would be 10 minutes and no joke, ONE MINUTE LATER it was ready. And this happens all the time! Prices are some of the best around and they offer a free delivery service which I love. Hours are very reasonable especially considering it's a smaller pharmacy. I believe it's 9am-6pm but don't quote me on that. Totally worth checking out. You'll never want to go anywhere else!

excellent service --- prescriptions filled quickly, pharmacist had a very professional disposition…read more it was a positive enough experience that I logged on specifically to write a review of this pharmacy. in recent weeks, I have needed to visit multiple pharmacies to get my monthly medication filled (my normal pharmacy, which is in the same building as my doctor - the only reason I go there, was out of both meds I needed, and so, I was forced to run around to other pharmacies to try and get my maintenance medication filled. half the pharmacies I tried wouldn't tell me over the phone whether they had the medication, so I had to come in for them to say "no, we don't have it", and the others were generally rude or dismissive, with the worst being Costco, in Glen Burnie, who told me it was my fault I didn't have my meds because a didn't go to the regular pharmacy I usually do (that was out of the medication in the first place!!!) in any case - I had an appointment with my neurologist, who is in the same building as Caremed pharmacy, so I decided to give them a try. I was very glad I did. 1) Very pleasant greeting upon arriving in the store. 2) From time to drop off to pickup of prescription was 12 minutes, which I consider excellent. there was only one pharmacy on duty, and he had to serve another customer while I was waiting, or else it would've been even quicker. (as a side item, the pharmacist did not have the medication the other customer wanted, but, he was very polite throughout the encounter, just as he was polite to me during the visit.) 3) No problems with insurance, prescription was filled correctly (surprising that I should have to mention that -- have had an incorrectly filled prescription twice in 2014 And once in 2015. no "sorry", no nothing, just a "you're bothering me" exchange trying to get what I should've had originally.. 4) Nasir Mahmood (sp), the pharmacist, took the time to explain how to take each medication I got filled; explaining when during the day would give maximum benefit, and whether I should take with food, water, etc. (it's rare to get even a "Thank you" or "have a good day" at other pharmacies, many of whom act like they're doing you a favor by filling the prescription your doctor told you to get... it took 15 seconds for Nasir to give me that information, but I will return to his (small, independent) pharmacy because he did so... 5) On check out, Nasir reminded me of how many refills I had left, number to call when I needed more medication, etc. 6) The store was very quiet --- no insanely loud elevator music like in most stores. that alone was a welcome respite... Actually being in a store without being accosted by "music" almost felt wrong, but it was very nice... in general, I try and patronize smaller, independent stores. I find the service is usually better. this experience was no exception - so much so that I took the time to write this review - since I had so many bad experiences in recent weeks. I don't know why pharmacists/pharmacy assistants feel they have to treat you like and imposition to their day when you are the reason for them being there in the first place, but, it's no picnic finding a place that has a professional attitude, has the meds you take in stock generally, and treats you like you actually matter.

Very helpful and entire staff is friendly and they fill RXs fast usually hardly any wait. they are…read moregreat!!!

The pharmacy has great wait times, customer service is decent. The major flaw I have encountered is…read morethe lack of maintaining rx savings cards in the system. It would be nice to have automation... order refills online or by text! The hours are reasonable for maintenance rx, may not work in those out of hours trip to urgent care. That has not been a real issue for me! Overall I recommend Crain Towers Pharmacy!

So, I have been going here for 2 decades. Nothing has changed.. nothing has faltered…read more In a time when most of our prescriptions have been taken over by the all powerful: "Expersscripts", I don't go in here as often as I use to. But, I still am in every other month or so. They still know me, my wife and our histories. They still go above and beyond to offer 5 star service. Just today I needed an Rx that got routed to Expresscripts, ASAP! The pharmacist got on it. Call the BIG CORP GIANT and got the Rx filled locally. I had it in my hand within an hour!

January 5th 2022. I was so disappointed when I arrived to the store to pick up a text kit to find…read moreout the store was not open for business. I arrived at 8am and on the door they said they open at 9am . As I waited for Mike's pharmacy to open it never did. I waited until 10am at this point I was frustrated. Never again will I ever come back. So glad I got what I needed from Walmart.

The entire staff that assist you at the counter are cheerful, very polite, and respectful to every…read moreclient that comes in. If they know you, they will welcome you as soon as you walk in the door by saying "hello Mrs Ives"! If they do not have your prescription it is ordered immediately and you are told when it will be there. Usually within 24 hours. I was with a locally owned pharmacy for over 30 years, the pharmacist retired and a new one came in and he was not efficient at all. So glad I picked Mike's Pharmacy and I'm sticking with them. Btw, Alex (female) who is now running the new Mike's (#3) she was my first experience at the Mountain Road location and she is awesome! The ladies who are now taking over for her at (#2) are just as pleasant. Must be a wonderful place to work for. Kudo's to Mike's for giving that awesome customer experience and caring the employees give.