my mom went in to CVS yesterday to get a prescription for me as I received a text notice. The pharmacy gave her a prescription that I have previously told them that I no longer take. I take a new medicine that although similar cannot be mixed with the other medicine that I use to take. I could die if I took both. The pharmacy rang up the wrong medicine and demanded that my mom accept it. She told them that accepting it may make it difficult for me to get the right medicine. I want CVS to correct this issue once and for all. It seems they care more about profit over customer health. Why give me medicine that I no longer take that could make me severely sick and I could die from if I mix with my new prescription otherwise? Is it so much more important to bill my insurance and get profit then the well being of me, a reluctantly devoted customer?!? Sadly, this is the only place in Prunedale area where I can get my prescriptions. I am sure CVS likes this exclusive advantage. To be noted, I used to be a huge fan of CVS. But then in the beginning when I first shopped at the store there was a dollar section, a lot more rewards, and there were two CVS stores in Prunedale. The little one across the highway had its problems too but I liked that it was convenient to go in and get what I needed and then come out. I could just get my medicine within 10 minutes and leave or go shopping and purchase what I needed or wanted to buy within 30 minutes or less. No long waits to get medicine in the back pharmacy. -However the big one now has long waiting lines to get prescriptions just about every time I go there.- But then, there were the other frustrating issues like when the small CVS would confuse customers with switching "clearances" back to regular prices suddenly and then there was the one time I wanted to use my rewards to purchase a USB cable and then a clerk made some kind of mistake but instead of being honest about it, lied to me, telling me that it did not work because I must have used it so I returned the item (all the while, the manager followed along with it), - later I saw a copy of the receipt in my email and it showed the rewards was indeed applied. But I never was able to use my rewards for that month. And now there is this issue with my medicine at the big CVS. It certainly tests my loyalty as a customer to a store but where else can I go to get my medicine and basics in Prunedale? No where else. I can go to Safeway or Grocery Outlet for food but for prescriptions and non food items, CVS has the advantage here. I wish a Walgreens or Walmart Mini Mart would move into the area or if Safeway could have a pharmacy section like some Safeway stores do in the Bay Area. As I have researched business as a hobby in the past, I find that competition is healthy for the economy especially for consumerism. Still CVS has the best rewards program I ever signed up for. Rite Aid which is no longer around and Walgreens do not compare. But the rewards were so much better in the beginning when the CVS brand bought up the Longs Drugs brand and many of the stores moved into the original Longs Drugs locations. read more

They need a better phone system for the people who don't want to go in circles with the automated line. Tried calling for status on my 1 year old son's prescription but had trouble with their system. Please have an option to talk to a real person. This was extremely frustrating and won't be using you again read more

The worst pharmacy experience imaginable. Drive somewhere else if you truly want timely customer service. This place is a joke!!

I would give negative score if i could. It's impossible to even get through the pharmacy. The virtual assistant is the most useless and is not listening to anything you say/press and in the end it will just hang up on you. read more

Worker Yvonne and a younger staff member spent entire time gossiping about other staff members working there, lacked positive and helpful attitude. I helped myself to the self checkout to avoid interacting with negativity, but when an older customer needed assistance, she made the person feel like asking for assistance was a burden. Older customer just wanted help and clarification. Work on your customer service, rather than gossiping about your coworkers. I love the other manager with the glasses, she was always helping locals and people. read more

Their self checkout machines are not working half the time and they only have 1 confused cashier who always seems new and confused. There's also a ton of old ladies with stacks of coupons who slow everything down even more. read more

You would think that management would smart enough to put on more staff when they had knowledge of a store closing a person shouldn't have to come back every hour to pick up multiple prescriptions Due to this I now have to go 2 weeks with out one of my daily medications I give them a -1 read more

I came here looking for vapor rub but noticed they were stocked out. The store associate Gen was working and went to go look in the back. She brought out several boxes and handed me one. What kind service, I am surprised by how well this store is taken care of. Easy pit stop off 101. Also grab some snacks while your at it. I got some trail mix on sale with my CVS card. Thanks to the CVS team for making this a pleasant visit. read more

CVS Pharmacy - Exterior entrance parking right in front - Drugstores Near Me - Salinas, California

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My hands are shaking as I write this. PAY ATTENTION TO THE AMOUNT OF MONEY THE CUSTOMER HANDS YOU. It isn't worth going into the details. But I advise anyone giving the person at the pharmacy register cash/coins, to say out load what they are handing them so that there is less of a chance of being shortchanged. read more

I live in the Prunedale area. Ever since CVS closed the smaller pharmacy I've had nothing but bad experiences. Long lines, haughty clerks, incomplete orders, delayed medication arrival, the works. Unfortunately, this is the only pharmacy for miles. Two choices; grin and bear it or drive to Marina (Walgreens). Problem is I don't think they're any better. read more

Easily the worst Pharmacy ever. Literally just got home from having shoulder surgery. Went to fill my prescription and was told they do not carry it based on the demographic of Prunedale. So basically they discriminate on the people that live local to this pharmacy. Now if I call my doctor, I can get the prescription moved to San Miguel Canyon CVS which is the next exit off the freeway. Apparently a better class of people. Of course, that conversation occurred after they told us to come back in 25 minutes and both medication's would be ready. Only to be told that we are at a pharmacy with the wrong demographic. They were able to fill my second medication (diazepam), but the pharmacy tech literally told us it was an antibiotic. This part of the visit was even scarier, as the pharmacy staff does not know the difference between a muscle relaxer, and an antibiotic. Maybe the reason they don't carry more robust medications is THEY can't be trusted with them. To summarize, the CVS on Vierra Canyon is surrounded by a demographic that does not allow them to carry certain medications. 2 miles down the road the demographic apparently improves, and you can get the medications at this CVS on San Miguel. Would love an open discussion about the Prunedale demographics versus the Salinas demographic, and which pharmacies discriminate against its own population,, and which don't. Also, a discussion about the potential life-threatening implications that could occur when pharmacy staff does not know the difference between antibiotics and a muscle relaxer. This will not be the only forum/venue this will be shared. Working in the healthcare field. I know the implications. read more

They have great staff ABU corporate has them WAY understaffed. Transfer your prescriptions elsewhere!!!

They texted me over three weeks ago to say they were ordering the drug to refill my prescription, which is on automatic refill. They never refilled it, even though they got the drug. When I went in today, they couldn't explain why they never refilled it, totally incompetent. I'd give them zero stars, if I could. read more

The wait time is always long. I used to go to the CVS in Morgan Hill and they were awesome. I was shocked to see how bad this one was. I was in urgent need of my medicine before a long holiday weekend. They wouldn't accommodate. I reached out to my health care provider and they called them. I then called CVS to follow up and they were very rude. Completely unnecessary. If they don't carry the medicine I am prescribed, they don't tell me unless I drive over there and ask them. Our time is precious too. I will definitely be switching pharmacies. read more

My doctor increased my dosage, but this pharmacy refilled the lower dosage, so I had to take 4 pills at a time to get the dosage my doctor wanted. Tried to call this time and be sure they have the current prescription.... Holding for 20 mins and nobody answers, just stuck listening to the stupidest voice telling me about covid testing about a thousand times over and over. read more

CVS Pharmacy - Holding for 20 mins to be sure pharmacy has correct dosage prescription this time. Nobody every answered. - Drugstores Near Me - Salinas, California

My doctor sent my prescriptions to this pharmacy because my Medicare Part D does not cover them (I usually use a home-delivery pharmacy). When I went to pick them up, the pharmacy clerk was ready to give them to me. However, I could not receive them since I showed the pharmacy assistant or clerk my Medicare card. They are to be covered under Medicare Part B. After this, I was told the pharmacy required some code for Medicare Part B. My doctor's office resent the prescriptions, but I am still waiting to receive them. It is almost two weeks after I had an exam with my doctor. The doctor's office wanted to know what exactly the pharmacy requires. I asked the office to send prescriptions to Costco Pharmacy now. I know the CVS pharmacy is short staff, but it is getting so frustrating to call the doctor and pharmacy. And the doctor's staff are bewildered. I just hope the Costco Pharmacy is better. read more

I need my Advair inhaler for an upcoming Thanksfgiving trip. I went in last Friday. They said they were out of stock. I came back a couple days later (last Sunday), and it had arrived, but they hadn't unpacked it yet. I came back on Monday, Tuesday, and Wednesday, same answer, not unpacked. I threw a fit, and they called me back with a voice mail saying it wasn't in the shipment, maybe in the next one. If you need your meds, this is not the place for you. Maybe you'll die waiting. They don't really care. I'd give a minus star rating if I could. read more

I'm tired of this pharmacists deciding what medication she going to fill and not fill. She herself has determined to mess with my mental health med that I have been on for more then 20yrs. The doctor sends over what I needed refills on and she took it upon herself to deny on and of them course the most important one. Now I'm in a down word depression be cause of it. CORPORATE SHOULD FIRE HER AND HAVE HER LICENSE TAKING. NEGITVE 10 read more

Can I give no stars? This pharmacy must be taking their own drugs. They are not on the ball. Every time I've come to pick up prescriptions I have to wait. They are constantly messing up vital pills like blood thinners. Some day they are gonna kill someone and they won't care because they're too f'ed to notice. read more

Every time the automated answering system tells us our prescription is ready, it isn't when we get there, and then 20 minutes becomes at least an hour. While a few of the pharmacy are friendly, most of them give the feeling they'd like you to just go away. The store is huge, but there isn't much in it (when you have to spend an hour or more wandering around you get to know these things). read more

The times I've been in the staff has been nice. They REALLY need to vacuum the store though. Always looks a mess

Absolute worst pharmacy I've ever experienced. I have problems with my medication every month. This has been going on 3 years now. Unbelievable. Out of stock, on order, it's on hold, we don't stock this medication at this store, it's for the safety of our employees, etc., I've heard it all. The employees look and act miserable. Down the tubes. read more

Could CVS the Corporate office not be such cheap skates considering they need to hire more employees because the phone rings OVER 100x for both the pharmacy and the store??? You Are Understaffed. Not only for Covid but for any functioning business to maintain phone. This call is taking me over a half hour to see if you have a first aid product. Unacceptable service. This is a hiring numbers issue as your employees are very kind. Also Corporate- stop torturing us with making us listen to a a prerecorded Covid shlep while trying to just to talk to a real person for Real help. Extraordinarily frustrating to hear this every time I hear Any CVS. read more

Made an appointment here for a COVID booster and added on a flu shot * at the recommendation of the CVS website. * But when I got to the appointment the pharmacist refused to give me both shots at once. Said she didn't believe in combining the shots, and I should come back a different day for the flu shot. When I said it would be difficult for me to come back, she said she doesn't believe in the flu shot anyway. Do yourself a favor and avoid this pharmacy. And if anyone knows how to contact corporate CVS, I'd love that info, because from reading other reviews here I feel like they should be alerted about this woman's behavior. read more

This use to be a great place to fill your prescription. But now the pharmacist seen to be very impatient and annoyed when you ask questions. Prescriptions are not filled quickly. As for the ladies at the counter they are friendly but the rest is out of there control. read more

the best cvs ive ever been to!!!! best service and supplies. if what you are looking for is an amazing super cool place go to this cvs asap

When they say your prescription will be ready at 4 pm previous day, You come a day late and it's still not ready.....20 hours later. Not great service at all. Then they proceed to tell you, they will fill your prescription now. I've been waiting half hour. Changing my pharmacy now because this is the 4th time in a row. read more

This pharmacy is the worst. Cynthia, Melissa and the female Pharmacist cannot be any ruder. Always an incident and rude behavior like I am bothering them at work. Having to tell personal info across pharmacy. Between attitude and HIPPA violations, I Will be taking my business elsewhere and change insurance if need to. read more

I have never been so confused as these people make me. I call and try to get rx refilled and never can geT the same answer about when I can pick things up.. also, nothing is ever ready when they say it will be. There is only one tech really knows what's going on. The manager pharmacist is not helpful at all. He actually yelled at me once. Corporate is no better, nothing gets addressed by them. Unfortunately I've heard that San Miguel store is no better. It's convient for me, so I continue to use them but I'm ready to just change even if it I is inconvenient for me. read more

Every time I come in here, they give me a hard time to get my medication. They even hassle me with my kids' medication. I will be switching pharmacies. Melissa is extremely rude, unhelpful, and nasty to me every time I come in. Alli is also cold and unhelpful. My son has Celiac Disease and the pharmacist was reticent to check if his antibiotic has gluten in it. She told me just to give it to him. What? It will destroy his health! Bottom line, if you are sick and want to be treated without compassion, this is your place. read more

This is a unhelpful, unfriendly, and unhealthy store that is not looking out for their customers. Teresa is the worst! A little old lady and myself were both looking to use the restroom. Teresa said, " They are closed to our customers because of the COVID-19. The lady went on to explain she had medical needs problems, but Teresa wouldn't budge. I will be calling the health department, If you can't be open to help people, then be closed! I went to Safeway for my purchases and the restroom, but that poor little lady stayed in line to make her purchases. read more

I retired recently and have centralize my life out in the Prunedale area, where my home is. Previously I worked in Monterey and simply used the pharmacies there. I had read a couple of complaints about the local CVS pharmacy and still decided to try them. Melissa helped me at the pharmacy and she was wonderful; found a way to save me considerable money on a expensive prescription. I will be very happy to go back. No complaints here. read more

This should be a negative star, this is the absolute worst Pharmacy in Northern California. For the third month in a row they cannot fill my prescriptions 8n a timely manner. I call in for my normal refills, and the automated systems lets me know when the prescriptions will be ready for pickup, usually the next day. So knowing how slow they are, I give them a little extra time; 36 working hours this last time. I drive to the pharmacy, wait in line, (6ft apart of course) get to the counter only to be told that they are not ready. The pharmacy is really backed up and if I come back just before closing, my medicines might be ready. How incompetent is the management of this business. Maybe they are trying to be so bad that the store will close. All I know is that I will not only be transferring my prescriptions, but also moving out of the area, so that I will not have to deal one more time with the incompetently of CVS read more

If I could give 0 I would. my Dr sent over a prescription at 1:20. We got there after 3 and was told it would take 15 minutes to fill. Ok we walked over to Safeway to go to the bathroom and ended up buying a few things. (CVS has no public bathrooms). So we were gone about 1/2 hour so we got in line and when we got to the counter were again told it wasn't ready and take 15 minutes if we wanted to wait. When I pointed out that what we had been told that 1/2 hour ago. She said well it might be less than 15 minutes and turned around and left. So we waited again for 17 minutes. We were about to get in line again when we were called. While we were waiting 3 others were told their prescriptions were not ready and they could wait. Totally disorganized. read more

The Prunedale stores have wonderful staff. Friendly and very helpful!

They're usually pretty good with the volume of customers they handle. Staff is reasonably polite (don't expect small talk and smiles) and they get the job done. Sometimes things take a little longer and, like most pharmacies, it can be unpredictable as to what time is the best time to go. Staff work quickly, but sometimes a difficult customer can jam up the whole line. Overall, they're pretty direct when explaining something that may not be obvious to a customer, like lack of insurance coverage and I like how they enforce the queue to keep people from jumping the line. read more

Seems no matter what time prescriptions are brought or called in there's always at least a 20 minute wait. My dentist called in my prescription at 1030 and when I went to pick them up st 1130, I got the standard "there're not really yet, 15-20 minutes." If they are understaffed, CVS please, hire more people. read more

Rxs take FOREVER here. Expect to be waiting at least 20 min even when you've gotten a call saying it's ready. I'm sure everyone who lives in prunedale goes here, but they shouldn't say it's ready when it's not. Idk if the employees can fix this. The pharmacy employees are always nice enough. The store is reasonably clean most of the time. read more

If I could give a ZERO considering my most recent experience, I would. Sometimes my Rxs are filled in a timely way and ready when I show up at this pharmacy. Sometimes they are not. Their automated system gives inaccurate info and sometimes is totally on the blink. This started long before the pandemic. So already, I'd been pretty fed up with dealing with this pharmacy. Early this past week, my doctor submitted a request for an opiate pain RX that I already get filled here, but this time it was for a dosage increase. Pharmacy staff is supposed to know how to deal with such a request, but evidently they don't, or they just don't care. This is for pain medication, so most of the world would understand exactly how important that can be to a customer! Instead, the pharmacy sent message saying they couldn't refill RX because it can only be filled once per 30 days, due to Medicare rules. When I called them, after several minutes my call was answered by an pharmacy employee who told me it had nothing to do with the pharmacy and was up to Medicare. She didn't even transfer me to the actual pharmacist. And what she told me was untrue. I found out when I called Medicare, then my RX program manager, Navitus, who told me that a dosage increase on existing medication CAN be filled at any time --no rule that you have to wait, since this is merely an increase. The Navitus rep expressed surprise that CVS hadn't even submitted this request to them as they should have done! Navitus called this CVS pharmacy right away and reported back to me that they now had the approval to fill my RX. But did they?? You, Gentle Reader, know the answer. I called CVS several times the next day and the robot voice told me the RX was in progress. Then that night, when I called CVS pharmacy, employee told me they were OUT of stock as of that day! If they'd filled the RX when they were supposed to, my RX would have been filled and I would be in a lot less pain now. And the manager has not even called me back. I still don't have the RX and this pharmacy has not even acknowledged their error and spectacular lack of customer service. I'll be transferring several RXs to Costco soon. read more

This pharmacy is so slow!! Customers being told 20 minutes for the prescription to be ready and still waiting an hour later! Ridiculous!