I have been to this location several times but honestly the management is very pathetic at managing anything in the store. Besides shopping for general items, the pharmacy has to get below one star rating. They are very disorganized and rude. Especially the main pharmacist, she always mixes up prescriptions and has no concern for her work to be done properly. First I call in several times and get ignored on the phone. HOLDS ARE ENDLESS. The cashiers are alright, but the people who fill in medications and deal with patient concerns are not concerned about the patients at all. PLEASE STOP WITH THE AUTOMATIC PHONE CALLS FOR REFILLS IT IS ANNOYING AND REDUNDANT. The store managers need to make better guidelines and rules for the staff to follow and step up during rush times. I can totally tell the management is very bad and no matter how much you try to better up on customer service it wont change the fact that this is a very poorly managed pharmacy/store. I rather get my prescriptions filled elsewhere than here. There are many pharmacies out their besides this one. read more

I've frequented this store and refuse to visit any other CVS in the area. The store always has what I need and if I cannot find something the staff is always willing to assist. Just this week I was searching for a specific sunscreen and there was a young man who helped me find exactly what I needed and several similar items, all of which I purchased. I have seen him in almost every time I've been in the store and was surprised to learn he is the store manager because he is so young. He is always extremely professional and courteous. The entire staff is always very helpful. read more

I think I'm a glutton for punishment. I keep telling myself I need to take my prescriptions elsewhere, but end up being too lazy to do so. I constantly have issues when I go to the pharmacy with my prescriptions. Example 1: I have a prescription that gets "automatically" refilled. It has now expired and the pharmacy has to call the Dr. to get authorization. I say "I would like my prescription ready at 1pm." I go in at 6pm that evening and the pharmacy cashier says "Oh. It's not ready. Your Dr. needs to see you before she'll authorize a refill." .... You (CVS) have my phone number. Did you not feel the need to call me to inform me of this? "Oh we tried to call but we didn't have the right number." I confirm my # and it's correct in the system. After catching SERIOUS attitude, the pharmacist gave me a few pills to hold me over until I could get in to see my Dr. (This was a Sat and the Dr's office wasn't going to be open until Monday). Example 2: A different prescription that is to be automatically refilled has run out of refills. Again, on the automated prescription refill line, you can request that CVS call your Dr for you to have it authorized for a refill. I ALWAYS give plenty of time between when I call and when I request to have it ready to allow the Dr's office to be contacted and to respond. I go in 24hrs after I had requested it be ready and the pharmacy cashier says "Your Dr. never called us back.".... Okaaayyyy...could you not call again? Could you not call me and let me know that my prescription wouldn't be ready? I get that they're busy at the pharmacy and I'm not their only customer BUT c'mon. Don't offer to call the Dr's office for your customers if you're not gonna follow through. Example 3: Similar to the above where I asked the pharmacy to call the Dr for refill authorization. I came in to pick it up, the cashier tells me the Dr's office never called back so right then and there I call the Dr myself and they said they never received a phone call from CVS. This happened for a second time yesterday!! I don't care if you live next door to the CVS, I don't care if you live IN the CVS and the convenience is ridiculous...take your prescriptions somewhere, ANYWHERE else! Yesterday was the last straw for me. read more

I went to the pharmacy today and needed my medication to get preauthorized. Not only did they help me as best they could, but also called both my doctors office and insurance to see if they could hurry it along. They were all so very nice and helpful. I've never had a better experience at a CVS before. Plaza America you'll always have my business! to all the pharmacist who worked tonight at plaza America THANK YOU for making my frustrating day so much better read more

When we went to fill an urgent prescription in person the pharmacist at CVS Plaza America mistakenly entered the quantity of 24 prescriptions instead of one packet of 24 pills. Of course the prescription was rejected by the software system they use because of her clerical error. She was unable or unwilling to help us while in the store. Instead she advised us to call our insurance company for assistance. This caused us hours of grief and waiting on the telephone so our insurance company could walk the pharmacy through the issue. It took so long to resolve because the pharmacy was busy and chose to prioritize other customers. Such a simple clerical error causing so much grief is ridiculous. I guess it's time for us to transfer all of our prescriptions elsewhere. read more

If I could give this place zero stars I would. I don't think pharmacies can get any worse. They never call you back when you request, prescriptions are never filled on time, I end up taking multiple trips back to see if its ready...it never is. AVOID THIS PLACE! Take your business 1/2 mile up the road to Harris Teeter, they are excellent. read more

This is a wonderful group of professionals working in pharmacy. Diagnosed with cancer a year ago, this team has treated me with so much kindness and always ensures my pharmacy needs are met. One of the busiest pharmacies in Reston too.....they have alot going on. I wish I could give them 10 stars! read more

I have been going to this CVS store for more almost 2 years now and my experience has been kind of mixed. The staff seems to keep changing (not in pharmacy section, but at checkout) and sometimes they are really courteous, helpful, and the other times, plain rude. Just yesterday I went to get passport photos from there. We stood in front of the photo kiosk waiting to be helped. One of the staff members asks us if we needed help. I said yes and told him that we are there to get passport photos. He replied in a very rude manner saying "we don't store any photos from your online order". I told him that I took my passport photos in-store and I was wondering if they would store those. He again rudely said "No". I got ticked off and immediately left the pharmacy store. Considering CVS had a big flub around their online (cvsphoto.com) service, the staff should have had an apologetic tone instead of how he spoke to us. Nevertheless, that prompted me to look for alternatives and I am never using CVS to print passport photos, as these services are rip-off. I am better off using epassportphoto and then get 4 passport photos for 30 cents instead of paying 12$ for 2 photos. Most of the pharmacists seem to be friendly though, but I do have gripes about rest of the staff. I have also been to the one at RTC (not in the pharmacy section) and the staff their seem to be much better to deal with than the one at Plaza America. And parking is always a nightmare here, unless of course, you go after 8 PM. Traffic mostly dies down by them. read more

Avoid this pharmacy! I went in 4 times to get a prescription filled and was told they never received the request. Spoke with my Dr's office and they tried calling several times, but no one would pick up the phone. The pharmacist refused to come talk to me during 2 of the visits. He eventually checked his messages and called the Dr's office to scold them for not putting in the request like he prefers. I waited for almost 2 hours since I refused to leave until they figured it out. There were others that had been waiting 3+ hours. Severely understaffed and just plain rude. There was a new girl trying to assist but she kept getting brushed off by the pharmacist. Gave them my CVS card to keep, because I will never go back here. read more

I've been going to this CVS since it opened, and it just keeps getting worse. I really like the pharmacy staff, although I think they're overworked and under-staffed. But the management is entirely disappointing. My "final straw" moment was when they introduced curbside pickup. I placed an order, and it was cancelled the next morning with no explanation. Frustrated, I placed the order again, and received notification that the order was ready. As I pulled into the parking lot, the order was cancelled again. I REALLY hate having my time wasted. Yet I wasted more time writing to CVS to tell them of the problem. Their answer was, paraphrased, "Oops, well, maybe you should try another CVS". SERIOUSLY? That's your level of customer service? I'll be switching pharmacies now. read more

The pharmacy is horrible! I called them on a Thursday morning to confirm my prescription. Someone put me on hold. After 10 mins of holding, I hung up. Then I tried again in the afternoon. This time they didnt answer. So I drove there instead. When I got there, there were 2 female pharmacist filling prescriptions and one at the register. The phone kept ringing and no one would answer it. When I was finally up next in line, the girl at register told me that they are out of the medication I need and that I would need to come back tomorrow. What?!!! And no one could tell me that ahead of time? How I wish I was a seceret shopper. Fail!! read more

Granted, Plaza America is an old, poorly designed shopping center with the worst parking lot on the planet. But the CVS has a new pharmacist, Winnie Pham, who has been my pharmacist at other locations for many years. She's a gem. I went in today and registered as a CVS customer, which was a snap as one of the staff found my previous registration as a CVS mail-order customer and simply transferred the information. I got a flu shot from Winnie and arranged to have the pharmacy manager, Grace, transfer my prescriptions from a Herndon pharmacy. In addition to Winnie, I talked with a couple of other staff, both of whom were courteous, professional and efficient. Hard to ask for more than that. Yes, it very much is a busy pharmacy with customers waiting in line and staff bustling about. And, of course, I'll see how it is after a couple of months. But my introduction was excellent. read more

I like the Pharmacist and Technicans at this store. They are friendly and helpful

This is a really terrible pharmacy. I know pharmacies are busy, and I'm accustomed to waiting places. But here, most of the pharmacists stand glued to their terminals, avoiding eye contact with the customers who come in. Most every time I've gone in there, someone's order has been missing or they took someone's driver's license to validate something and then misplaced the license, or the pharmacists/clerks are just generally running around with strained expressions on their faces, looking like they're overwhelmed and not sure where things are. It's pretty unsettling when you think they're mixing (mixing up?) our drugs. read more

Horrible Place - Too harsh to customers - No help when required!!! I just when to this place yday since its closer to my ofc. I had to just print few photos but the machine was not working and there was none to help!!.. One more person was also trying to print photos and she also said that she has been waiting for a long time but nobody comes to help.. we can see 2 people standing near the bill counters but none turned up to help..and the place was not crowded too..and finally tried to ordered the copies( 1 hr) by myself and came back after 2 hrs to pick up and the person at the bill counter was too harsh. she dint even listened to what i said and said come back later. i told her i ordered 2 hrs back and then she searched for my photos and said its not there ( gimme a break i even paid for it and those r my valuable pics)..and finally she found it lying somewhere down( like some thrash) i got damn irritated !! and the she went to some system and was doing something for almost 15 mins and asked me to pay for it again..i said i already did!!! she was starring at me as if i made a mistake...C'mmon u should be knowing it or could have asked me.. donno why they dont have records on that...they were too harsh to me..Horrible place..if u can self purchase something, then come here else NEVER NEVER..the staff is really really harsh and wont help even though they just keep walking here and there.. read more

This is the worst pharmacy i've ever encountered. Do yourself a favor and go elsewhere unless you like being aggravated. The staff always seems to be overwhelmed, running around doing all sorts of things--except acknowledging the customers. So customers wait and wait and wait. And we get to see all sorts of stuff: orders that are not ready, orders that no one can find, so the wait continues and finally when your turn comes up a frazzled and aggravated staff person gives you the impression that they really just hate you being there. I couldnt put up with this anymore so I switched pharmacies. read more

Pharmacy there isn't the best. They messed up my prescriptions and my mom's. I've been to other cvs pharmacys around the nation but this is the worst service I've ever experienced. read more

I agree with the two ladies above, negative star(s) if I could give designate them. The cashiers and the asian gentleman at the pharmacy are fine but HOLY COW what is it with the younger ladies who answer the phone at the pharmacy and ring the register there?! YES, they give me impression of hating their job (if so, there are other options). Was kept on hold for twenty minutes 3x during the course of one day, but I was desperate to get a prescription I really needed and could not leave my sick toddler at home to check and urge them on in person. When they did finally answer the phone, the ATTITUDE. Isn't it their job to answer questions about refills, medication, etc??? I am confused as to what their job description entails. The CVS management should seriously review their pharmacy admins. staff competence - meaning the young ladies that are not pharmacists or at least the senior pharmacists. When you are very ILL and need to get your meds, this is the last thing you need. read more

The CVS at the Plaza America drive where we have been going for about 4 years I will never return to after a horrible customer service experience at the pharmacy last night. The only polite person who works there is Grace, The main pharmacist. And "When the cat's away the mice play". The rude pharmacy staff who work there, let's just say, will undermine Grace, who is in charge, even though she just left you a voice mail AND sent you a text message saying that she has taken care of your prescription. Be weary of any one but her! They are happier to send you off, to a competitor than to do what their boss wants them to do. This is very scary, when it comes to handling people's prescriptions that CVS would hire rude, immature, and belligerent staff. It is also my opinion that the way the staff in the retail section of the store are trained to be so "polite and friendly" it's to over compensate for their rude, and under-qualified and catty pharmacy staff. Good luck at the CVS pharmacy at Plaza America if you go there. Check all of the prescription labels to see if they match, and if possible only work with Grace Hannibal. read more