I purchased a walker at CVS Del Norte. They only had one of the type I needed. I needed it urgently after a family member fell. When I opened the box there were loose broken pieces. I called CVS Rancho Bernardo to see if they had one. The person I spoke with, Sheena, put me on hold to check. She came back on the line and said they had one. She put my name on the box and set it up front for me to purchase, which I did. I really appreciated her customer service in checking for me. I had called another location first and was told they were too busy to check. It turned out to be a better brand than the previous one on top of it. Thank you Sheena, you saved the day! read more

We had the worst experience with the pharmacist working the evening hours at this pharmacy. Simply awful. Did not have the medicine for my daughter in stock. Did not offer to call to other local pharmacy's to see if the medicine was in stock. Had the audacity to tell me it was the physician's job to call around to each pharmacy to see if the medicine was in stock. She was rude, condescending and completely unhelpful. We will never go back to this pharmacy again. It appears that some businesses forget that there is such a thing called customer service. read more

When Rite-Aide closed they sent my prescriptions to CVS in Poway. When I go to pick up my prescriptions they are never ready and they are rude behind the counter. I've tried to get them to call the doctor for refills and they always say that they are waiting for the doctor to call back. I never had a problem with Rite-Aide. Too bad it wasn't CVS that closed instead. read more

CVS Poway pharmacy is unbelievably bad. The service is terrible, I've gotten wrong quantities, wrong prescriptions, when I called just now to see about an error, the person in the pharmacy kept repeating the same thing over and over again, "we don't know when we'll get it in." I said, "will I be notified, since the prescription amount isn't correct?" She said, "I have to go now, and hung up on me. Only a monopoly on services would allow a business to conduct themselves in this way. If you have a choice of where to pick up your prescriptions...suggest that you pick anywhere other than Poway CVS read more

If I could give this pharmacy less than a 1 Star I would. They never have anything in stock, are very unprofessional, and give wrong co pay information. When you are sick and driving to the pharmacy to get your prescriptions and get better you should be able to count on your pharmacy to have what you need and be professional. I will never use this pharmacy again! read more

The rudest Customer service I have received while in the US, and I've been here for 35 years. Kept me on hold and just to have an attitude with me and hang up. Very unprofessional. If I could I would give them 0 stars. Definitely not the only one according to these reviews. read more

The Pharmacy is terrible. Last year if your Dr sent in a prescription you would get a call in a few hours or at worst the next day. Now its taking days for them to fill it. Kind of a problem if you're in pain or really in need of your meds. I'm actively looking for a new pharmacy. This place sucks read more

Great customer service! Mai greeted me as I walked in the door and was eager to assist me. Deborah the manager was very friendly and professional. She dropped what she was doing to help me and went above and beyond. read more

Worst customer service of any pharmacy I have been my whole life. All rude people including the pharmacist, who was the worst. have never been to a place that treats customer so bad. Took me an hour and half to get a prescription after I went there once they informed me that it was ready. I had to call my insurance so that person on the phone could fix what was wrong in their system. read more

There have been so many problems with this pharmacy. It's one thing after another. Lenah dropped the ball this time. She promised me that she would do something and didn't do it. Adrian did the same thing previously. I can't trust these people anymore. It's absolutely pathetic how poor their performance is. read more

I love Adrain. He's pretty cool. Ken can be a little moody but I guess that's his deal. Never really had any issues and they're all cool. Mike the cashier is so sweet showing his grandkids off It seems very personal to me and I love when people call me by my name and respect that I'm a valued customer. I always go there. Oh, and maybe I shouldn't say this but their deals on food at times is amazing. I say that I should keep it a secret because things could run out. Coffee buy one get one free and a sale. Whoa. Just once did I get expired food - Thanks CVS read more

They are very rude and they have very poor customer service. Kept me on hold twice just for them to hang up on me. And apparently I'm not the only one with this complaint. Absolutely Unacceptable. read more

Their pharmacy is terrible. Made me wait several minutes while three people stood there and then he lady told me to go to the back of another line to get an otc medication. What a joke. Never again. Customer service is not their priority. read more

I've never had an issue with the pharmacy at this location. I came here to pick up my dads prescription and it's usually not much of a wait. Also, in the past I've transferred a prescription here a couple times for like a one time deal type of thing and it was never an issue. I think our of all the pharmacies I've been to CVS in general has the easiest system for transferring scripts (note: if you have it at another CVS location) I've also come here to get some face washes and OTC topicals, etc. Always found what I needed. But I'm always here to be in and out not socialize. So I have no complaints. read more

I have never left a review before in my life, but I need to. I called the pharmacy to see if one of my prescriptions was there instead of the Wal Mart Pharmacy because I had a little mix up where my prescription was being sent. First, she accidentally answered the phone I suppose because she was talking to her coworkers and complaining about the store. She realized I was on the phone and said, "Oh please tell me you didn't hear that". She proceeded to laugh and laugh and then asked me what she could help me with. Second, it turns out my prescription wasn't there so I told her that's ok, and Wal Mart already faxed my doctor the request. She didn't hesitate to say, "Why do you use Wal Mart? Why not us?" This wasn't a professional "survey" question, the tone in her voice sounded like she was personally offended that I didn't use their pharmacy (which I have before, I am in the system). I have never had a more unprofessional encounter before. Wal Mart Pharmacy has my business from now on. read more

Oh my! Where is the love for CVS? The people of Poway have very high standards. I needed to get my drugs here, so we stopped by and dropped off the prescriptions and then strolled the aisles buying stuff and cooling down from the outside heat. This CVS has "lots of stuff" and Sofie and I were able to find what we wanted easily. They also have lots of crap that is also fun to look at... as in "I can't believe anyone would buy that!" - but I will not mention any of the items that made me guffaw and snort because I do not want to offend any of the good people of Poway. This CVS is a decent place to get your drugs and nick knacks if you feel the need. read more

This place is right on par for a CVS. I go in here all the time whether it be for prescriptions or quick trips to grab something we NEED right away, etc. The staff are all usually very friendly, minus one lady who is a bit nutty about things. Bought wine in there one day and my 15 year old picked up bags to help carry things to the car. She flipped out, telling us he couldn't carry them. Seriously? I gently removed the bag from her claws and handed it to my son. She didn't say much after that. The one thing they could really work on is their bathroom! I am not a big germaphobe, but their bathroom is groooooooss. Pretty sure they sell bathroom cleaner and sponges in the store, now they just need to use them. read more

I like CVS. I had to run in here to go to the Minute Clinic because I thought I had strep throat. I went right when the clinic opened at 9am and was the first person in line. I registered on their computer and only sat for a moment before I was called in. The woman who helped me (Ann) was a pleasure to deal with. She was informative, personable and helpful. Just what you need when you're not feeling well to begin with! I ended up testing negative for strep, but she hooked me up with some OTC meds and a flu shot. She even wrote prescriptions for me so I could use my FSA money. I spent a little longer in the store to check out the selection and was fairly impressed. The prices seemed okay (you may be able to get some stuff less at Walmart). They also have one of those scratch ticket machines, which my hubby had fun with for a bit while I was in the exam room. (Yeah, we didn't end up winning anything though...) The old dude at the front counter was a pleasure to deal with as well. Overall, it was a good experience and I'd go back. read more

Dessie in the cosmetics department is a true gem. Wow talk about CVS getting lucky! She is so sweet and not just to me but to all shoppers, I hope she stays because I love to visit the store. She has a lot of knowledge about products and helps everyone. I have overheard her talking to other shoppers and she treats everyone the best! Thank you CVS for having a wonderful store member like Dessi we just adore here read more

Horrible service. I bought item from this location couple weeks ago, after that saw Walmart a lot cheap than CVS so went back tried return it, when I told cashier the woman she was not willing to refund me because I have no receipt with. I tried explain to her Walmart or target anyone can return items with out receipts , no matter what I tried show her the receipt from my bank account she still refused refund me, thats totally wrong, she tried offer me store credit which I have right to get my money back, she is such rude woman told me she is a manager of this store bla bla.....her attitude and the way she was acting ruining the business. Never shopping at CVS, trust me. read more

This store absolutely sucks! Every tine I have been here in the morning there is never more than 1 lady working the entire store (not counting the pharmacy) in the back. There is ALWAYS a problem ringing up a sale or someone using a coupon or whatever. Nothing runs smooth or quick. People don't come here to do a big grocery shop. They use it for convenience to come get a few things and get in & out. That will never happen here even if there is only one person in front of you in line. There is always something that happens that will delay and postpone getting out of there quickly. Today I waited behind a guy trying to buy a bottle of booze at 8:00am. The price was mislabeled and the guy was arguing with the woman ringing him up. Like I said, she is the only person working the store and nobody else could ring me up. I dropped everything in my basket and walked out never to return here again!! This place should hire more people or just shut its doors. read more

I know the prices are slightly higher here but I'd pay a little more in order to avoid the crowds. This place is almost always empty and there's thousands of parking spots available in this lot. It's near the corner of Poway Rd & Pomerado Rd so the convenience is here. read more

Pharmacy staff are very short and rude. I understand that it can get busy, but the service has been consistently poor. There also seems to be issues with communication as multiple times prescriptions have been held up despite requests being put on time for when we needed them. A rude pharmacist sent us over to another station very quickly like she didn't want to deal with us. Then, what seemed to be the head pharmacist cut us off after asking how he can help, not very helpful when we are describing what we were there for. Also saw them hold a customers product despite her already paying for it and requesting it. Just poor service overall and the staff don't really seem fit to interact with people. Avoid if you can. Can't give one star because I don't know what the main store is like, but the pharmacy is unfortunately very unpleasant to deal with. read more

Went to minute clinic with my son. Best doctors office visit I ever had! Super nice, quick and efficient!

5 stars for Nancy in the pharmacy for helping me with a very stressful issue with my inability to tolerate a medicine. If you need an empathic Pharmacist, ask for her. read more

They should call this the 1 hour clinic not the minute clinic. I have been waiting at least that long with no confirmation other than my name in the #1 spot on the electronic kiosk I signed in at. Both doors shut and it's not even their scheduled lunch time. After waiting 20 mins on hold to find out if they were affected by the TB shortage I came right over. I'll be furious if I waited this long (without being able to confirm they can in fact do the test) and they tell me I did all this for nothing. Wait a sec I was just talking to another person about how long I've been waiting and the nurse came out and rudely asked if she could help me (must have heard me talking) and I was informed that yes they have the TB and she is busy and will be out shortly. read more

CVS Pharmacy - Cvs minute clinic poway - Drugstores Near Me - Poway, California

I have the flu she didn't do anything for me but ask me a lot if questions and tested me for the flu which came back positive! That text cost me $70.00, To see her NP was $129.00 for her to ask me questions and look at my throat and nose listen to my heart. Big deal! Waist of $199.00 I'm so mad and sick! read more

The pharmacy technicians were terrible, bad customer service, I waited on the phone for 25 minutes then the numbskull tech said they didn't know it was for a dog, well I heard the doctor call it in to them and tell them, This is medication fools!! You can't mess that up or you could kill someone!! Get it together I will never come back and if you go to this pharmacy I hope you don't have your medication messed with read more

Do these people read their reviews? This is insane that they are still operating and are in charge of peoples medication. I never leave reviews but the way I was treated at this CVS was HORRIBLE. I switched to Walgreens right next door and HIGHLY recommend no one comes here EVER. I called the day before to make sure my prescription would be ready in the morning and the person I spoke to insured me it would be. I called the next morning after not receiving anything letting me know my script is ready and this lady with an accent (I forgot her name) was extremely rude to me and as I was explaining to her that I need my medication in the AM she literally HUNG UP on me and said she's busy. I had my doctor call and 15 min later she called me sounding extremely inconvenienced by me and said "k come pick it up." Every time I come in there its a sh*tshow and all of the employees are yelling at each other. I'm taking this up past yelp because it's ridiculous that they don't do anything about this situation. read more

I couldn't go on another day to thank, Nari, an amazing, talented, courteous, well educated pharmacy assistant at CVS Poway... the best. Nari, constantly goes out of his way to help ever customer, he knows what he's doing and does it with tremendous grace... goes beyond the call of duty and gives to everyone.. has helped me personally a lot through out the years. He makes sure that everyone is attended promptly, with name recognition and the utmost in Customer Service... your incredible Nari... keep up the great work... CVS, pharmacy wouldn't be the same without Nari... be safe!! read more

Arrived at 855 to pick up one item. They locked the doors and the worker would not let me in. Isn't it illegal for them to shut doors early? Store managers/district managers need to do a better job of training their employees. read more

Normally I have to say that the pharmacy staff is Amazing. However I am appalled in regards to how I was just treated by the woman closing the pharmacy shop tonight (wed April 18). I approached the pharmacy counter at 8:55 as I had checked online and thought the pharmacy closed at 10. Walked up to the counter and inquired if they were closing and that I thought online they were open until 10. She, as she continues to close before 9, states "no, that's the store. Pharmacy is 9" with an awful attitude. I attempted to inquire further, again technically lady before 9, but was ignored. The only thing I had to do was exchange a receipt for a refund (from a differential when I had to pay out-of-pocket for a script until my insurance responded). I had already talked to a different pharmacist on a different day... Who was amazing... And it would only take a minute. I walked out of the store at 8:57 I'm sorry but this is one of those days where if you say are open until nine, you have to expect a customer coming in at 8:57. Either that or advertise that you don't take customers after a certain time so that you can leave on the dot. read more

Pharmacy is terrible. Staff is rude and very unprofessional. Both times I've come to pick up a prescription, no one knows what to do or how to help. Switched to cvs on Scripps Ranch pkwy read more

Horrible horrible pharmacy staff, every time I go there I always receive the worst rude treatments. This cvs tries to rob you of your money, if you ever have to pay out of pocket for your meds DONT GO HERE, they will scam you with the highest paying coupons, I called other cvs to ask for the prices including coupon and added up to 14 dollars but here they said it was 60 dollars. This is the only cvs I know of that sets their prices that high. The most UNPROFESSIONAL staff you'll ever met. They also will lie to you about you being able to pick up your meds that day just so they wont have to do more work. They also hung up and called me rude for telling them my complaints read more

this pharamcy has just ruiend my health & life !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i had an surgey , that prevented me from driving the 1/2 mile away . i asked after my surgeon contacted them with the nessesary medications . i asked to have them deliverd . they have all my info etc. the girl , said past 3:00 p.m. no way . but said they would arrive in the morning . when 2 + past i called to see what was up ? i was told it was sent to the post office & would arrive in a few days !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this critical medication !!!!!!!!!!!!!!!!!! now over 2 days past !!!!!!!!!!!!!! still don't have . i am suing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! stay away !!!!!!!!!!!!!!!!!!!! read more

Im 22 years old. Im not one to complain, but seriously, do not go to this CVS. The WORST service I've ever had. I've had serval issues every couple of months refilling my prescription. I called to refill my prescription three days ago, they didn't have the brand of my prescription in stock, so they told me they would call and restock and it would be here on Thursday. There is a note on my account that says I need a specific brand, and that I have bad reactions to the general brand. I called on Thursday, they tell me that my healthcare provider canceled my prescription. I called my healthcare provider, and they tell me that is not true. I called CVS back, I believe she said her name was Sandra, she employee has an insane amount of attitude and hostility towards me, I explain that my provider did not cancel my prescription, and the employee tells me that she is just going to find me a different CVS and hangs up abruptly. I call a different location trying to transfer my prescription to their location, and the employee on the phone tells me that they can see that the Poway location is ordering my prescription, but in the wrong brand. This is the 3rd time i've had issues with them refilling my prescription, or ordering the wrong brand, despite my notes on my account. I hope they get some new employees. read more

This review is for the minute clinic portion of the establishment only. The NP mounted her high horse today and decided it was appropriate to lecture me on my parenting skills. I am a mom to three kids for thirteen years. I have been using minute clinics elsewhere for simple sinus infections and ear infections for years. I am not a believer in antibiotics unless absolutely necessary. I used an osteopathic doctor for years. This kid rarely needs antibiotics and I know when she needs them. I use probiotics during and after use. She had the flu start 10 days ago. She was fine 6 days later and went back to school. Then, she got a fever from an obvious secondary infection this mornig. The NP didn't like the fact that I diagnosed it which is an obvious thing to diagnose especially when it has happened in the past with this child. I have never been treated this way by a professional and will not be coming back here again. My kid had a fever this morning, but didn't at the clinic, of course. Every mom knows that happens. Does the NP listen to history and my past experience with my child? Nope. Now, tonight my daughter's fever has returned and I will have to make an appointment with her pediatrician Monday morning. This is exactly why I chose a home birth with this child. Some people in the medical profession think they have all the answers and the child's own mother knows nothing. If the NP would have had a civil conversation with me in the beginning, she might have learned that I am an excellent mother and yes NP, that I do know that I am the mother and she is the child. Go to a different location or wait until Monday morning like me. read more

went in for a Covid Booster-the concierge was great, very helpful, knowledgeable polite and made me feel like I was on a first class flight..., read more

I take over 8 different medications. I've been to several pharmacies. This is by far the worst I've ever been to. Unfortunately, my insurance changed and I have no choice but to use this one. My preference is Walgreens on Poway Rd. Or the Costco in Poway- excellent customer service, treated with respect and you know they genuinely care about you. Cvs in Poway I sadly cannot say the same. The older male pharmacist is so rude!! Everytime I've had a encounter with him it's just horrible. He cuts you off while you're speaking and it's always his way, not the customers. Everytime I go into the pharmacy at cvs poway, everyone has a nasty attitude, seems to have no clue what's going on and look upset to be working there. Or they'll ignore you and talk amongst each other. Not to mention how many times I've been told to come in and pick up my prescription and come to find out it's not even ready. Also, don't rely on them to send a request for refill to your dr. They're unreliable so plan on doing it yourself. I literally dread going here. I'm going to call my insurance and try to switch elsewhere and I'll be calling corporate as well. I've been tolerating this for years now. read more

I stopped by to drop-off and pick-up a prescription, mentioned that I was on my lunch break and was short on time. The staff there were very helpful, friendly (especially Nancy) and did their best to get me in and out of there, thank you! I appreciated it very much. read more