Listen... we all know some CVS trips are more "grab toothpaste and a snack" and others are "please let me get in and out without having to involve another human being."
This location has some items locked up (pretty standard on this side of town), and I'll admit I was not thrilled when I realized my quick, private shopping trip was about to require pressing the button and waiting for assistance.
But the associate who helped me completely changed the experience. She was kind, patient, and had absolutely zero awkwardness or judgment in her tone or demeanor. She treated it like any other purchase, which sounds simple, but honestly matters so much, especially in a pharmacy setting where people are sometimes buying things that feel personal or vulnerable.
Instead of feeling uncomfortable, I left feeling genuinely grateful. A little kindness and professionalism go a long way, and she absolutely nailed it.
Thank you for creating the kind of environment people hope for when they walk into a pharmacy. read more