This is my go to store in Old Town when I want to exchange Lottery tickets. It's a small store…read morethat carries the usual goodies. The cashiers have always been friendly to me.

Just RUDE. I stopped by to get lottery and she got the wrong tickets out. Told her that I asked for…read moresomething else and she said "we record everything don't lie" I told her to check recording then and she said "i don't fuc*ing care I'm busy" as she is scanning one chocolate bar from only one other customer in the store. definition of the rude store. I'm not expecting to get a 5 star customer service from small convince store but at least don't cuss at your customer?

How is this $19.30? I always go there I never had a problem till this. 2 days ago the lollipops…read morewere 10 cents unless they went up 5x times in 2 days. Never coming back this is straight a rip off either the store is a scam or the girl cashier today 8/3/2026 1:20pm doesn't care about This store and its reputation and you guys are ok with it never coming here again rip off

Excellent customer service! I called today and spoke to the pharmacist since I had questions…read moreregarding a new prescription. All my questions were answered, very knowledgeable, helpful and professional. Highly recommend!

Stopped by to get gas and had to take a piss so bad. The cashier rudely told me they don't have…read morepublic restrooms. It's 2026 close your store if you can't put up a restroom for customers.

Honestly I stopped by to see if there were restrooms available (obviously I would've bought…read moresomething if so) but the guy said no. Now I'm looking at the reviews and it says yes. That was a bad enough experience that I'll not fill gas up here again like I do in the mornings or evenings before or after work. TBH the prices are pretty high compared to even chevron down the street. (Yes it was that serious). EDIT: Shibli, thank you for your response; however, as a business/franchise owner you should ensure that ALL platforms reflect the correct information especially if this has been unavailable for 5+ years -- you've had plenty of time to correct this information. As for the Chevron comment, this is my observation and was took my business there as of this morning. Thank you. These small things make the difference on whether someone will use your service moving forward.

Polite and available help to find a product. Organized and clean spaces. Got what I came for and a…read morefew guilty pleasures.

My experience today with the pharmacy technician, Gaby, was completely unacceptable and upsetting…read more I was under the impression I could pick up both of my prescriptions, but instead of handling the situation professionally, Gaby exhibited a deeply disrespectful demeanor. She forced me to repeat myself multiple times and essentially made me yell out the specific medication I needed in a public space, which felt like a massive violation of my privacy. Even after I went and sat down to speak directly with the original pharmacist to sort out the issue, Gaby continued trying to shout things or talk over to me across the room. The pharmacist's excellent customer service AFTER HER was completely overshadowed by Gaby's unprofessionalism and total lack of discretion. I hope management addresses her behavior. Thank you again to the lady after, and I apologize for my part in the matter.

I didn't go to the actual pharmacy part of the store so this is for the main drugstore, but I had…read moresuch a lovely interaction this evening! I went in, mostly just for contact solution, but as I always end up doing when I'm in the CVS, I definitely roamed the aisles and ended up with way more than I bargained for! For one thing, and this is mostly across all CVS locations, I love the store. Some of their things can be expensive, but I live walking to a different location, and I find that when you're a consistent shopper, there are always an abundance of coupons and opportunities to save some dollars. And the convenience is worth it to me. For example, tonight my total was about $64 or so. By the time I had added all of my coupons and signed up for their monthly program, I paid less than $40. Sami helped me out and he was so lovely and kind! He helped me reactivate my ExtraCare membership. I ran in quickly initially without my card since they take Apple Pay, but I needed the physical card to activate my membership. It was truly no issue to run out for my card but he profusely apologized for the inconvenience. Sami was just so friendly and kept up the good natured conversation during our whole interaction whilst still maintaining good efficiency. Overall I left in the least amount of time but feeling completely taken care of. I feel like this is kind of across all locations, but specifically this store did not feel super well stocked. I don't really think that's their fault though. That kind of seems to be the model across most locations. But I will say this specific CVS had a lot more buttons around the store to call the staff since a lot of items are locked up now. My usual CVS definitely doesn't have as many as it needs and it can feel frustrating trying to get help. I needed something today and found an accessible button, and a staff member came very quickly to assist me. Overall, a 10 out of 10, and next time I'm in the area I would definitely stop back here again!

Service was quite mediocre, but in the pharmacy section, they're actually useful and kind. It's the…read moreother clerks by the cash register and around the store that act as if you'd entered into their house, uninvited, and started asking them about where the bowls are, so you can help yourself to some of their food, haha, yeah, they're THAT lackadaisical and disinterested. Even my constant polite phrases along the lines of "thank you so much" was met with coldness and indifference. I get it, customer service isn't where you wanna be in life, but if you do such a simple job in such a poor fashion, who would be dumb enough to entrust you with something more complex or involved? Anyways, mid service, but for the most part, the store is well stocked, and the people at the pharmacy have slightly better social skills, so not that bad.

Store is always well stocked produce seems to be good. Meat department is small and selection of…read moresometimes limited. The biggest negative is Sevice. While all the employees are positive they are often understaffed and it's difficult to find someone for help.

Dear Pasadena Public Health Department Environmental Health Division,…read more I am writing to formally report a serious health code violation and unsanitary conditions observed at Ralphs Grocery Store, located at 160 N. Lake Ave., Pasadena, CA 91101. Incident Details * Date of Observation: Monday, July 27, 2026 * Time of Observation: Approximately 3:00 PM * Location Inside Store: Self-serve bagel and bread display cabinet Description of the Violation The self-serve bagel and bread display case was teeming with flies. Numerous insects were actively flying inside the cabinet and crawling directly all over the uncovered food products. I have captured clear video evidence documenting this infestation, which is available upon request for your investigation. Public Health Risks and Concerns This environment poses an immediate and severe health risk to consumers for several critical reasons: * Pathogen Transmission: Flies carry over 100 dangerous pathogens. They easily transfer hazardous bacteria such as Salmonella, E. coli, Listeria, and Shigella from external waste directly onto the food surfaces. * Direct Contamination: Because flies liquefy solid food, they regurgitate digestive enzymes and defecate on the bakery items. This leaves live bacteria and viruses behind. * Ready-to-Eat Hazards: These items are sold as ready-to-eat foods. Consumers eat them without cooking or heating them first, meaning there is no kill-step to destroy the transferred pathogens. This creates a high probability of foodborne illness. * Prolonged Exposure: The enclosed nature of the display cabinet traps the flies inside, leading to a high concentration of continuous contamination on the food. This active infestation indicates a critical failure in store sanitation, inadequate pest control management, and a clear violation of California retail food safety codes. Please initiate a health inspection of this facility as soon as possible to address this hazard and protect the public. Thank you for your prompt attention to this matter.

Very nice and clean Ralph's. They have a Krispy Kreme donuts section which is pretty dope. Also the…read morestaff does a great job keeping it clean. Parking is pretty rough and they don't have very many self checkouts though

Every single time I shop here, the store has been filled with numerous homeless individuals…read moreloitering throughout the aisles, many without shoes and some with visible open wounds actively infected and leaking fluids. Shopping for groceries in this environment feels unsanitary and unsafe, especially when selecting food items that I'll be taking home to eat. Homeless people demanding I buy them things and getting mad when I decline makes shopping extremely uncomfortable. It's disappointing that management doesn't address this issue more effectively to maintain a clean and hygienic space for paying customers. I won't be returning.

The pharmacists are so nice, caring. helpful, efficient & fill my multiple prescriptions very fast,…read moreespecially when they're called in by the hospital I've noticed and that is so appreciated. I just wish it wasn't inside the Target store as the hours are quite limited vs the stand alone CVS's. Tho it can be beneficial if you need to pick up a few things also at Target tho a pain if you're just there to pick up a prescription and you have to go all the way through the store to get it. It's the Pharmacy team that keeps me coming back. Thank you all and keep up the good work!

Went all the way over to the store today to pick up a prescription and guess what? They were…read more"closed for lunch." I guess CVS doesn't mind inconveniencing their customers to save a few bucks. If they did, they would actually staff their pharmacy properly and stop overworking their people. Pathetic.

Amazing service! Great pricing for smog. Gary is wonderful!! Thank you I'll be back and I will be…read morereferring friends

Wow these guys are crazy for charging everybody for gas prices like this!!! I think I saw a regular…read morefor what $3.69 a gal. ,are you kidding me what a rip off!!!!!! Just down on Lake, I saw ampm for $2.99!

Best little roadside drive up! Tony was so kind and got me all the items I needed. When life is…read morebusy, it's so nice not getting out of the car! I'll be back!

Very good service the people are very friendly and helpful and very knowledgeable and very good to…read morecustomers