So, this CVS has its ups and downs, but the big one is that it doesn't have a functioning A/C! There are portable units all over the place, and 2 in the pharmacy itself. I feel bad for the workers because they don't work very well. Another downside is that when I finally decided to get the vaccine, they kept reminding me of it, and because they are so busy, you usually have to wait for the pharmacist as they're constantly being pulled to the counter for customers with questions, especially if there's only one pharmacist! Finally, some of the pharm techs are super nice and very efficient; others, not so much. I always have my app out, but sometimes the regular line moves faster than the line for people with the barcode ready to scan. Finally, I don't know why, but they always close for lunch about the time I get there, which is usually based on when I get out from the doctor, or a couple of weeks ago, when I was released from the hospital and had to wait 20 minutes for them to open. I get that they need to have lunch, but it's amazing how every other company knows how to work around people's lunches to remain open. Now, after all this ranting, they've never messed up my prescription, and when I've shown up early (because I came directly from the doctor's office), they do a great job of speeding up my prescription. The pharmacists I've met are very knowledgeable and helpful. Some of the people transferred from the CVS in the Village of Orange, so I recognize them, and I think they recognize me, which is comforting. read more

This CVS location is convenient for parking, proximity to other quality stores, and pharmacy hours 7 days a week. Besides those above, expect techs and pharmacists to ignore you for minutes at the drop-off counter, long lines especially during weekends, including the mobile pick-up line that's supposed to be alot more zippy. Only silver lining is that I could ring up a few items from the store side with my prescription pickup. I'm thinking of moving my preferred pharmacy elsewhere, but their large inventory does save me from having them order from offsite and returning the following day. read more

CVS Pharmacy - Drugstores Near Me - ORANGE, California

I used to find this store not so good as far as the pharmacy. But things have changed. they have hired wonderful competent ppl with great customer service and things go smoothly over there now. I especially like Warren, he's very good : I've transferred all my prescriptions over there now read more

Well organized, well stocked, clean and neat store in heart of Orange. People who work here are very friendly and genuine. The store is huge and there is great selection of items. The pharmacy is not too busy or overwhelming so it's chill waiting time. No drive thru! There is also huge parking lot ourside! read more

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Zero stars for this place as I have to call every month to explain my situation to get my meds. Very incompetent new manager here, worst pharmacy ever. read more

Absolutely NO !! The pharm clerks just can't figure out how the line works nor their own system. When I walked up I was the only person in Line. I chose the express as I was ready to digitally check. As time went, others started lining up in the regular. I waited til 3 others were called before me. Then I blew up asking just does the line system work. explaining just how long I've patiently waited. They apologized, I replied the doesn't solve your disrespect to my problem now does it ? This does happen almost every-time I'm there. Anyway, I've decided to have my prescriptions moved to a completely differant pharmacy. I'm done with CVS. read more

There is a line almost to the front door a they have one person getting prescriptions for people. Unacceptable. I came here earlier and they were closed because they had to help with vaccines. Just because you are now backed up does not mean you make everyone wait. read more

I made a special effort to do this review because I was so impressed with the system at this very busy pharmacy and how well everyone worked together and they were quick and efficient for a prescription my pharmacy didn't have on hand. We have to use a union(UFCW) pharmacy only, after Rite Aid closed I picked Savon near out house and like them just fine but had to go to Katella for this prescription. Very professional, kind, caring staff is what I saw. I was kind of stunned by the excellent service and hard-working folks there. I will use them again as they are open later than mine. read more

I have been going to this store for years for shopping, picking up my prescriptions, and getting shots. The staffs and pharmacists are very professional and kind. I have no idea why this store doesn't have great reviews. I love this store and will continue to go there. read more

I've been using CVS for a couple of decades. But now I have new prescription insurance so I have to change to their preferred pharmacy. I've been trying for over 2 weeks to get 1 prescription transferred over. The poor pharmacist at the new pharmacy has tried 5 times over the past 2 and a half weeks to get the transferred done for me. The Cvs pharmacy tells her each time they'll fax the info, but 5 times now they have not. A simple thing like this turns into a very stressful thing for me, as the medication is a crucial one. I'm done with CVS in its entirety. To put me or anyone through this for what should be a simple transfer is inexcusable. read more

Long lines, disrespectful personnel, ridiculous replies to questions. confusing text messages, not enough people on the counters. Will not return read more

Do NOT have your prescriptions sent here. I went to get my father's prescription filled AND THEY ENDED UP REFILLING THE WRONG ONE. First off, WARREN rushed me through the process and assured me he put in the correct one. I was told to come back over an hour later and when I did, it was WRONG!! So I had to wait EVEN LONGER to get home. I did not receive ONE apology for their MISTAKE!!! To top it off, they did not tell me the copayment at the beginning, otherwise I would have given them the GoodRX coupon in the beginning, When I presented it to them, they said I had to do the transaction ALL OVER AGAIN!! Do they think I want to waste even MORE TIME at that place?!?! You would think at that point because they wasted almost two hours of my time to begin with, they would try to rectify the situation by honoring the coupon...I guess that is TOO MUCH to ask for from this incompetent pharmacy. I REALLY hope the manager contacts me regarding this matter because this was very ridiculous. And refilling the WRONG MEDICATION should NOT just be swept under the rug. That is a BIG MISTAKE!! read more

Terrible phone answering service. Message constantly breaking up. Can't get through to pharmacy. Need to fix this system.

I take an essential medication and this pharmacy has not been able to refill it after repeated calls. I have called and called and called and they had one excuse after another why it wasn't refilled. I'm moving all my prescriptions. I would not use this pharmacy ever again. read more

Do not purchase gift cards from this store! I spent $150.00 on a gift card that was activated in the store and when the recipient went to use it, the card had a $0 balance. CVS would not stand by the gift card or lift a finger to help me resolve the issue with the merchant. So disappointing. read more

The reviews don't lie.. the service has gone downhill especially in the pharmacy dept. I use the app to request refills as their phone line can take up to 45 min for someone to answer. After days of no response I have to call the store and ask why it isn't refilled yet and they never have an answer just that they will "do it now" and it'll be ready end of day. It's never ready end of day either. This cycle repeats every month. I think it's time to find a different pharmacy. read more

Been attending for years! Actually attending is the wrong word, but I have been using their pharmacy for a long time. The pharmacists are super cool and eager to help. I once walked in and I was like homie I got this RX to fill, can you do that? The Pharm was like bruh, we good son. I gotchu sit yo butt down the liquor isle while I turn this up. I was like chill! Went up to the front clerk lady, I was like yo G, hook it up with that code to the restroom. She was like yeah you cool, you fly, you a regular rodeo rider. I turned to her and said fo sho (not knowing what she was talking 'bout). So I was like so them digits? She was bruh its easy just them digits and bam the door should open. Cool, so I walk over to the restroom and bam slap that code box, it gets real lit, punch up that code and gat! that door opens up like Narnia. It was not Narnia in there, but it was well lit and clean. I once found a dude sleeping in a bathroom, but today was my lucky day. No dude or anyone sleeping while dropping that deuce. So I head out, hit up that liquor section like the good doc prescribed. Saw good sales and suddenly I heard my name. I run back to the pharmacy. My man! Good looking out! My meds are ready like flames! Peace out CVS check u later read more

Re: Pharmacy they appear to have a policy that won't allow the nice clerks to complete your check out until a pharmacist comes over and advises you that you are eligible for certain vaccines. This resulted in the checkout line, with three registers, having to stop twice, once for 7 minutes and another for 9 minutirs waiting for a pharmacist to come and do their thing. the line was past the entrance door. this is avoidable. please consider amending your practice that negatively impacts your customers read more

I received the most professional customer service from a young man who is Romeo. Thank you so very much. You. .are. one of a kind

This review is for pharmacist Mina. He shows care and attention at the highest level I've seen from a cvs pharmacist! I recommend this pharmacy because of him. read more

Savannah rocked it! You could tell the employees were short staffed that day. Savannah worked so hard jumping between two registers in order to make sure customers received a speedy checkout. 5 stars read more

Where to start. I tried this pharmacy for 2 years. Almost every time I went in, they could not bill my insurance correctly. I had to continually update my insurance. My family of 5 all has the same insurance. Two of my youngest kids needed antibiotics at the same time. Apparently, even though they were the same insurance, same medication (generic) filled 2 days apart, they were different prices. How?! No one will lift a finger to help you figure it out. My youngest needed medication when he was very young and it needed to be ordered. They claimed, three days in a row, that they had forgotten to put in the order for the medication. Then they couldn't figure out how to bill my insurance, I was so desperate, I bought the ridiculously priced medication in cash. After having gone to this pharmacy for years, having never filled a single pain medication prescription here, I walk in 8 months pregnant trying to fill my pain medication a day before my C-section. I explained why I needed it and I was clearly pregnant. I NEVER get any restricted medications. I'm not even on any consistent medication. They refused to fill it for me. Wouldn't tell me why. I'm pretty sure I don't look like a drug addict and I am definitely not any lists for getting pain meds filled anywhere because I'm never prescribed them. I had to run around town, literally hours before my c section hoping someone could fill it for me so I could be comfortable during my recovery. They will tell you over the phone that your medication is ready and then when you get there, they'll tell you it'll take another 20 minutes. I asked for suggestions from the pharmacist on what products to keep at home for my first c section recovery a while back. Things like gauze. She was so irritated with me. I know you're busy but you don't have to be rude. I have never dealt with such a rude pharmacy before. I've never had to have my insurance call them so many times to clear up my coverage. It's literally crazy. I finally sent my family's prescriptions elsewhere. I cannot take it anymore read more

CVS is doing a scam whereby they ask you if you would like to link your prescriptions together so they will be ready at the same time. (I normally pay a co-pay for a 30 day prescription). Sounds great, until you pay your co-pay for the first partial prescription (in my case 8 days worth of meds). Eight days go by and I ran out of my meds. I go into the pharmacy and ask why am I paying a second co-pay for the rest of my meds at the time my other meds are ready? The guy behind the counter raised his shoulders and said "I don't know." And this is the same guy who works in the pharmacy where we expect accuracy... read more

The WORST. Always a line no matter what time of day. I've never seen more than two people behind the counter. They say fifteen more minutes and fifteen minutes really means one hour and fifteen minutes. Just say no to this location. Don't bother with text messaging alert. read more

CVS Pharmacy - Horrible. Long lines ALL DAY. don't bother with text messaging alert. They don't even use it. - Drugstores Near Me - ORANGE, California

Horrible service and always out of stock with prescriptions . They seem so unprofessional

Branch in old Mall location is well located. Now we will have to go to Kat-Ella Av; which is much busier. But still good.

This place deserves zero stars. The CVS I was going to closed so they transferred all the prescriptions here and it's terrible. This place is so bad I just transferred all my prescriptions to an Albertsons in a much better area. The area surrounding this place is total trash. read more

This pharmacy is nothing but issues tbh. I've never had a positive experience and I've been using them for years because I'm too lazy to switch. I'm finally transferring all my prescriptions elsewhere because they filled a prescription for 60 pills and charged me for 60 and then marked on the bottle and only gave me 18/60?? Why did I pay full price for less than half the actual prescription and why didn't anyone tell me they didn't fully fill it when I picked up?? read more

CVS Pharmacy - a hand holding a prescription bottle - Drugstores Near Me - ORANGE, California

Worst experience ever! The lady named Stephanie at the pharmacy is horrible, refused service, full of attitude,so trashy, go somewhere else!

This is the worse pharmacy ever! The techs are awful and so rude! My poor grandmother had been on hold for 45 mins just to ask a simple question. The tech asked her what she needed and my grandmother gave her date of birth and her question and she was placed on hold for 45 mins!!! Unbelievable! That was so unnecessary! By the looks of it My poor grandparents aren't the only ones getting treated horrible here. How is this place still operating? What happened to customer service? Im so sick of these young people treating our elders so rude. Especially during these times, these techs don't even give them a chance to talk at all please don't use this location!! I'll be emailing corporate as well. This place has no compassion, I'd like to see how they treat their own family members who are sick dealing with medication questions! read more

If I could give a zero I would. Told me they never received proscription. Need medications to live. Terminal Leukemia. They actually had my proscription but did not want to notify me that my insurance did not covered it, so instead they claimed the never received it from my doctor. After hours of emergency calls to my doctor and verification of receipt of prescription the pharmacist admitted they had the prescription but did not fill it. I guess they can decide who live or dies! DO NOT USE THIS PHARMACY!!! read more

I've always had a good experience here. Friendly staff and overall nice clean store. Plenty of parking too.

Need to hire more helpers it's too busy all the times, people who works there are always running around doing 10 things at the times we feel sorry for them read more

GO TO WALMART!!! They just robbed $7 from me because I didnt save the receipt.. Walmart is only two blocks away.. Manager doesn't give a damn about customer service read more

CVS Tustin/Katella had 2 out of 4 of my prescriptions. Rough start in that all four are common. Pharm tech Peter told me to wait on hold while he called other CVS pharmacies. I waited..and waited...until someone picked up the line and hung up on me after 55 minutes on hold. I called back and had to wait 15 minutes to get through to a human. Peter had every excuse, "Someone else had hung up, he had a tech checking new shipment, didn't have my callback info"...etc, etc. Since he had my prescription information, he did in fact have my callback information. Management was responsive. Anyone below them in rank makes it clear that they JUST...DON'T...CARE. There are other pharmacy choices. After 20 years with this location...time to switch for our family of four. read more

Today the pharmacy representative was having a hard time finding my prescription. Pharmacist Stephanie Ta intervened on my behalf, locating my prescription and walking it over to the counter immediately. She went out of her way to assist me; I have also found Stephanie to be extremely helpful in the past, and she is the main reason I prefer doing my business at this particular CVS Pharmacy branch. read more

I no longer get my prescriptions from CVS because of so many issues including them trying to refill my 3 month supply of prescription every month. Not only that I had my insurance company call me to ask if I'm trying to get a prescription filled at another CVS location In another state for pain killers and other I of course was not. So now I get my prescription elsewhere not CVS and I never had any problems since then. read more

To the asshole checking-in people for vaccinations. STOP being an asshole to others while being super duper nice to another.

This pharmacy is horrible. Get calls saying prescription is ready for pick up and then show up and you have to wait 20mins for it to be filled (happens regularly). Made appointment online for a flu shot and when we show up they say child is too young- but apparently it wasn't because my child was too young it was because the pharmacist Warren didn't feel like giving the flu shot ( according to another pharmacist I spoke to over the phone when I told her about the incident she said we could come back in and do it with her instead). You can also never speak to someone when you call here, once you finally get through the automated system to connect you with a pharmacist to help you, the phone keeps ringing and then it hangs up on you because it has been ringing too long and it says to call back at a different time. read more

New year, new drugs, new location. Where to go? Ahhhh, here's one nearby and voila! The staff is super friendly. They gave me an estimate of 45 minutes so I decided to browse the store, debated going home for a bit, and while I was doing all that thinking - they called my name and I was in and out in a few minutes with no issues, no fuss and no muss. Store is clean. There are lots of different products here (like facial cleansers) that I can't find at big box stores like wal-mart or Target so I might swing by again. read more