long lines always. get more help and wth is up with the mobile orders? there is no rhyme or reason to how the lines are set up read more

CVS Pharmacy - why is there always a 20-30 min wait? - Drugstores Near Me - Napa, California

Fui a CVS y Dennis fue muy amable, me ayudó con un producto que necesitaba. Tenía una gran sonrisa y fue muy atenta, interactuando mucho y preguntándome si necesitaba algo más. La muchacha fue super amable. read more

Went into CVS for a few things and had a great experience. Dennis was super friendly and provided excellent customer service!

CVS I like CVS the people are really cool the prices are very reasonable and if you need something kind of inexpensive something you really need I recommend CVS CVS is a good store with low prices read more

Waited 7 minutes for someone to come unlock a cabinet so I could buy OTC eyedrops. Pushed the button of at the cabinet two times and no one responded. Went to the cashier at the front and asked him for help, telling him I pushed the button and then he said "oh yeah, I heard it but I'm the only one here right now." read more

Jeremy was extremely helpful, kind, and patient! We came here at around 8:45pm for passport photos on a Sunday night. My toddler was the real challenge when attempting to take his photo. We tried multiple times getting a good shot and he went above and beyond to help us succeed. The photo was a success in his passport appointment! Thank you so much Jeremy. read more

Sketchy parking lot. But CVS was your usual! Found what we needed in the store. Was well stocked.

Most of the employees here seem very aloof. There must be a lot of turnover because I see new people every time I go in there. People who seem like they barrely care about their job, over worked or both. Last Friday I went to buy a big bottle of Hennessey, and I went up to the counter and this middle aged lady employee was on her phone away from the checkout counter. I thought she must be doing something work related because she wasent aknologing me. A full 2 minutes went by before u said "Are you open?" She's like OH! Yeah... She rang up my stuff and I was paying with cash and ended up being less than a dollar short. I then asked if I could pay with card and I literally got the old "Dios mio" and the eye roll! Feeling awkward about it I started digging through my pockets and found a dollar, gave it to her and didn't get change back! What the hell!! read more

The list of why this CVS is so bad - never anyone around for help; lines are always long; only one cashier; the shelves are never stocked and this is only to name several - look at the other reviews - this CVS should be shut down read more

I want to thank everyone who helped with a photo order that presented some challenges. There was a supply issue that delayed the processing. Multiple staff members helped me over several days. Everyone was kind and helpful. They did as much as they could do within their roles. The problem was finally solved by Thomas who went above and beyond to secure the supplies needed for my order. I want to thank him, and everyone that was involved, for providing such great customer service! read more

The store is not where you want to go for anything. On a recent visit I as shocked at the dismal condition of the cosmetics department. Little to no stock & what was there was in locked cabinets. This past weekend I tried reaching someone in the Pharmacy to ask questions about a medication I'd been prescribed. *** NO ONE EVER ANSWERS THE PHONE!!! *** I don't know who is managing this store. I tried to speak to the manager on duty but they never answered the phone either. Seriously bad all the way around. read more

I view all CVS's as pretty "meh" stores but this location's pharmacy is far worse than others. They ignore phone calls so it's luck if you get someone (I've called 10+ times over a few days before, if they don't answer within 20sec then they never will). They have longs lines, consistently fill the prescriptions wrong then make you wait in a different line to fix it with someone else, then go back to the first line to wait to pick it up. Terrible and frustrating. read more

Took 20 minutes to find my name in system even though I gave them correct spelling and repeatedly told them my name was hyphenated. You would think in this woke society this would be a norm. Once they found the drugs the pharmacist had decided to go on lunch break so would have to wait even longer as it includes a controlled substance. So I head into surgery with no post op meds - pains or antibiotics. Very rude and very uncaring staff at yet another CVS. As you can see by the other reviews this appears to be the norm though. read more

I can see what the previous Yelpers are complaining about. Sketchy people in the parking lot coupled with a really poor level of customer interaction and service is provided here. As there are more profession employees at the other locations, I suggest you avoid this location. read more

I waited nearly 1.5 hours (and I have a two hour drive ahead of me) two days ago only to have the pharmacist tell me (after standing in line a second time) that he couldn't fill my scrip till Friday. Fine. I was coming back that day anyway so I didn't bother taking the scrip home with me. I'm wasn't annoyed that I couldn't fill it till Friday, I was annoyed that I had to wait for 1.5 hours to be told that, putting me right in the middle of rush hour (and late to another appointment). I get here today (Friday afternoon) and wait in line (twice! only to be told that the pharmacist that day didn't even get it started the next day, like he said he would, so it wasn't even initiated yet and it would be about a 40 minute wait. Now I have no choice but to wait again and hope that it gets filled. The pharmacist on duty right now was nice and it wasn't her fault (and I made sure I told her I knew that), but good grief! I drove nearly 2 hours each way twice now and I'm waiting to pick up a medication that I was told would be ready. To be fair, this hasn't happened here (or at ANY pharmacy I've been to) before, but this took a massive chunk out of my day on Tuesday and now another chunk of another afternoon. Not cool. read more

No regard for anyone or there time. Prescription was sent here for my daughter and came to try and pick it up and was told it'll be an hour. Came back in an hour and was told tomorrow I'll let it be that's fine since I just waited in my car. Came back today with no prescription or phone call to advise me that nothing was done. Then got told it's just Robitussin PM and asked well if that's all it is why didn't you give it to me yesterday. They of course had no answer and couldn't transfer prescription anywhere else because it was called in. First time and last time... back to Walgreens. read more

This pharmacy is abysmal - other than the cashier, the staff is incompetent and, as is often the case with incompetent businesses, they are also rude. They don't pick up their phone, leaving customers on hold indefinitely. Inexcusable for a pharmacy, which deals with people who are ill or otherwise in need of care. Go to the other CVS on Trancas (in the Nob Hill shopping center) - great pharmacist and staff there. read more

The male pharmacist was incredibly rude and unhelpful. We we're traveling through the area and I needed a prescription simply transferred over one time from another CVS. There aren't many other stores where we're going. I was told it would take 5 hours to fill, something I've NEVER heard at any other pharmacy ever before. He acted like the entire task was a huge burden on him. I've never been told to wait more than 15-20 minutes at any other pharmacy before. I took my business to the Walgreens next door and they filled it within 15 minutes. read more

Yea so shopping experiences at majority of CVS stores are terrible but this particular one is exceptional at disservice. My friend calls it "Customer Value Sucks" because they're so rude. My experience today, theres a long line at checkout, and eventually a new line opens up. In the normal world, of course whoever goes there first gets served first. But no, in CVS Land, there's only 1 line no matter how many checkouts there are. I go there with a overfilled basket and the stupid lady told me she'd take the next person in the other line. WHAT THE EfF?! I thought she was maybe a newbie, but no, she's a damn manager. F*ck CVS, I'm never shopping there again. Walgreens is down the street, shop there instead. read more

I went to buy few things from them and the gentleman behind the cash register was very rude.I greeted him and he didn't reply back he was absolutely racist. read more

These people are so helpful they care about their customers. Customer service obviously mattered immensely to Jeanette and Wendy. Thank you for all the essential things you do! Your appreciated. read more

5 months later, I sadly still have not switched pharmacies. Hopefully I can find a new one after today. Because after getting home I noticed that one of my medications was a different dose than the dose I've been on for several years. I called CVS and after over 10 minutes on hold was told that they gave me the wrong dose and I would need to bring the bottle back to get switched out. Fortunately I am an educated healthcare consumer. What if I was an elderly person or someone with poor eyesight who didn't realize they had the wrong dose of their medication? Errors like this are not acceptable. read more

The owner seemed okay but the young kid at the cash register was so rude and obnoxious. I would absolutely never go to this pharmacy under and circumstances. He decided to serve a gent behind me though I was first in the que and I've never seen such horrific customer service anywhere in the world! read more

CVS used to be good but it's gone downhill . They've told me that they put a order in for a prescription, only for me to find out it never got put through. It took me over two weeks to finally get my medication. Two weeks, two weeks I had to deal with withdrawals, inept employees, and then dealing with flare ups because I didn't have my medication. Some of the employees are super good but then others are like, why are you even in this field? Don't get me started on the mile long line while all the employees are doing who knows what. read more

Love this store since I normally work late hours in the evening and this store is open 24/7. Very convenient with great staff as they all are Customer Service oriented and know how to treat their customers qith a smile. It only makes it easy for both parties involved. I would highly recommend this store if you're in Napa. read more

CVS Pharmacy - Drugstores Near Me - Napa, California

CVS sucks so bad! I was told my insurance is no longer active so I left, called my insurance to check and sure enough it's still active. So I called the pharmacy advised associate I'm still active, they entered my insurance number incorrectly and was told there's 30 min wait (although my rx was all filled and ready to be picked up). So I decided to just go home and come back some other day, after hanging up the phone with the rx associate I got a text my prescription is ready. WTF CVS! Get your $hit together!!! Time to change to Walgreens. read more

Been on hold for 40 minutes to get a pharmacist. Incredibly lame customer service. They do not answer the phone!

Went here for a birthday card on a Sunday afternoon. The exterior looks like a time-warp back to the 70s. Inside is a well-stocked CVS. Had an amazing assortment of cards.not well serviced by employees though. Was there a long line for the soul check out person. read more

CVS Pharmacy - Typical CVS interior - Drugstores Near Me - Napa, California

Shelves at this CVS are well stocked, seems just like anywhere CVS. And seems understaffed, just like the other CVS's I have been to :-/. I frequent this Trancas location as I get my prescription filled here. Now we're gonna talk slow. Pharmacy fills script (we're good there), & then slooooow pick up b/c of the eternal line of customers!! That's it! Elsewhere in the store there is no staff around to answer your questions & only 1 check-out station. Or so it seems. read more

This review is for the pharmacy, we walked into the pharmacy seeking assistance after we had our luggage stolen (with prescription medicine in it). The pharmacist here was annoyed and made it very evident our problem was not his concern at all. We left feeling lost and stressed, drove to a rite aid where the super caring and kind pharmacy staff got in touch with our Dr back at home and we were provided the assistance we needed. NEVER again will give business to CVS after the careless manner in which we were treated during a stressful time. read more

Hard to believe how horrible the customer service is. Tried to call this morning. 12 minutes on hold the first time, no one answered. Second time, over 20 minutes and no answer. My daughter made an appointment for vaccine in the meantime. We show up, standing at the window to check in. Three people working in the Pharmacy, all completely ignore us. Someone walks up to the Pharmacy pickup window and one of the people ignoring us goes straight to him. When I point out that we are waiting, get a nasty, "We'll be with. We're busy." No one else at the Pharmacy but us and the guy who walked up 5 minutes after we arrived, but I guess actually taking care of customers is at the bottom of the list of tasks to complete. read more

I would have given this place a ZERO If I could! This is the worst service any ANY CVS I've ever been to!!!! This pharmacy will NOT pick up their phone as I tried nine times in one day and remained on the line for 15 minutes and pop. Avoid this place at all costs! read more

I've been in here a bunch, and as far as I can tell, it's a pretty standard CVS. PROS: - They're open 24 hrs. - Plenty of parking. - Conveniently located on a big main street, in between Hwy 29 and the Silverado Trail. CONS: - No hot girls work here. :/ read more

What a gem of a store! GREAT selection VERY helpful staff,always clean always helpful !

Wish the people working at the pharmacy were nicer. Very short with customers who are trying to be friendly. I went to pick up a new prescription and was greeted by a frowning woman who said "nope, don't see you in the system. Go to drop off". Once I got there, the woman looked me up, couldn't find me and said "You're not in the system. Next guest!" I wanted to cry, but decided to go to the cvs down the street. The customer service was night and day. So glad I went somewhere else. read more

Totally awful. Dropped a prescription at 9:45 am and by 1:30 pm it wasn't ready. There is always a waiting line and the Latino clerk likes to jump her friends ahead in the line. Last month I got the flu. Rite Aid ran out of tami flu and called this Farmacy to supply my prescription. They told the RA clerk that it would be ready in 45 minutes. Knowing them I went two hours later and wallah, no prescription. This is ridiculous. DOES THE CVS FRANCHISE EVEN CARE? Bottom line. I live within walking distance of this pharmacy but is faster to drive to rite aid at Imola avenue to get a prescription. read more

Napa has very few 24 hour businesses, other than the Denny's on Soscol, and the Loop Market across the street from this CVS. For a CVS, they have an extensive selection, with OK prices. It's a good place for last minute errands. It's near the Highway, centrally located between 29 and Silverado Trail. I was able to get what I needed and get my errand done quickly. read more

This is for the pharmacy only. My mom had surgery and we dropped off the precription @ 9:58. The tech told us it would be an hour, so an hour later we came back. The trainee tech told us he had not even entered the precription, my mom still had the bandage on her hand and hospital bands on her other hand. Does anybody know who at the state of ca I complain to? CVS corporate? To make it worse this was the same training technician who had made two previous errors on my mom's other prescriptions read more

APPALLING After experiencing problems with my eyes for some time I purchased (over the counter) Visine-A eye drops from this CVS store yesterday. Shortly after using it today I noticed that my vision had gotten very blurry - in fact, my pupil was dilated!!! And because I don't know what the ingredients for dilating eye drops are called, I gave the pharmacy a call to ask them. At first I spoke to a young lady from the pharmacy department who then put me through to the "Pharmacist". I explained what had happened and asked if the eye drops might contain dilating ingredients but was told by the" PROFESSIONAL" that it does NOT and that there must be something going on with the eye and to see a doctor! REALLY??????????????????? I just googled the question: CAN VISINE-A CAUSE THE PUPIL TO DILATE? and here is the answer: Yes! The "A" part of Visine A is an anti-allergy medicine that can dilate your pupil. I did this to myself once and really freaked myself out! Then, I put a drop in the OTHER eye and watched the same thing happen :-) It's just a normal reaction to the anti-allergy med. Nothing to worry about. Source(s): RN My question: Why does CVS offer a service where a professional pharmacist answers a question over the phone if the man clearly did NOT know what he was talking about - nor did he care!!! I wouldn't have minded if he had said to me, I don't know ask a doctor, call the manufacturer, as your neighbor!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Since the pharmacist does not care about people, I shall not return to this CVS, neither will I have any prescriptions filled with them ever again! read more

The bathroom looks like it hasn't been cleaned in a mother f'ing month! I'm in here as we speak. This is disgusting! I will never come back to this cvs for that reason and that reason alone! read more