Stopped by BevMo and had one of the best customer service experiences I've had in a while. The manager (Gerald) really went out of his way to help me out and made everything super easy. He was friendly, patient, and actually took the time to answer questions and help me find what I was looking for instead of just pointing me in a direction. You can tell he cares about customers and takes pride in what he does. I just wanted to give him a shoutout because great service like that deserves recognition. I'll definitely be coming back to this location. read more

I've been shopping at BevMo for years, first at the Vacaville location and now in Napa. One of the main reasons is Gerald. Gerald consistently provides outstanding customer service. He's friendly, knowledgeable, and genuinely takes the time to get to know his customers. When he transferred from Vacaville to Napa, I actually started driving from Vacaville to Napa because the experience was that good. The teams at both the Vacaville and Napa stores have always treated me well, but Gerald has truly gone above and beyond. It reminds me of the old Cheers theme song: "Where everybody knows your name." That's honestly what it feels like. You're welcomed, recognized, and treated like a valued customer every time you walk through the door. I highly recommend both the Vacaville and Napa BevMo locations. Thanks, Gerald, for always making it such a great experience! read more

I can't say enough about the team at the Napa location and especially their manager Gerald. They're all very friendly and knowledgeable about the different types of wine and spirits. Over the years Gerald has gone out of his way to ensure our families special occasions and celebrations are amazing. I get several compliments from friends and family about the recommendations. This location is definitely a stand out! read more

I've been shopping at this BevMo for years, and Gerald and his team consistently provide outstanding customer service. They're always quick to ask if I need help and are more than willing to take the time to track down exactly what I'm looking for, even when it's not easy to find. Gerald runs a great store, and the staff is knowledgeable, friendly, and genuinely appreciates their customers. Also, don't forget to take advantage of BevMo's 20% off coupons--they can save you a lot on your purchases. Highly recommend this location! read more

Clean store, clean restroom, and excellent customer service. I was greeted when I walked in and thanked after my purchase, overall a great experience :) read more

5 star service from Gerald and Danielle. Knowledgeable staff that will go above and beyond to help customers. If they don't have anything in stock, they will get it for you and let you know when it arrives. Good selection of products and very competitive prices too. read more

This is one of the few spots I come to grab the necessities for all cocktail parties we host. The manager there, I think his name is Gerald is always great at helping me plan things out. The employees are always friendly and they have a great selection of wine. This is truly what Napa hospitality is all about read more

Gerald is the absolute best when comes to understanding what I'm looking for every time I come into BevMo. Hadn't been there in a while and right knew what I was looking for. Thanks again read more

I called ahead to check the availability of Sam Adams Utopia, and the staff was very helpful in letting me know they had a few bottles available. Since it's a limited, first-come, first-served item, we went to pick it up the same day. The store clerk was friendly, and the entire experience was smooth and pleasant. read more

I have never been wine shopping before, and my experience was very pleasant and educational. Reilly walked me through high and low options as well as the nuance of different brands and bottles. Will definitely come again when I'm in the area. read more

Danielle and the crew at BevMo put together a $4k wedding order with 36 hours notice. Whatever they didn't have in stock, they went and found it. Kept me in the loop the entire time. Definitely an organized team that works hard and communicates proactively. read more

Gerald and Basir (manager & assistant manager) at BevMo played a huge role in our wedding in St. Helena. We got married in a beautiful backyard service and we utilized this BevMo as a one stop shop for all our liquor needs for our 110 person party!! INCLUDING, a Guinness keg which was important to the bride and her Irish family. The team delivered the liquor and provided us comfort that we would be all set for our wedding weekend. We couldn't recommend using them enough. read more

About three wks around the 28th I came in with my bestfriend I was buying about 100 dollars with of alcohol a young lady named danielle was ringing up my order I had some difficulties with my payment method she went above and beyond what she had to. My thanks goes out to her I had a great birthday I will definitely come back to this store because of my experience. read more

Terrible experience with this store. Bought a keg of Bud Light for a weekend long party, paid deposit on the keg, tap, and tub. Unfortunately, I misplaced the receipt and when I returned, I was told the manager was at lunch and I needed to come back because they were the only one who could refund my deposits without a receipt. Couldn't stay so I loaded everything back into my car and returned a few hours later. Again, zero help the second trip in. They said I needed to call after 8am the next day to speak with a second manager for assistance. Not wanting to load the empty keg and tub back into my car I left it with the staff on duty. When I called in the next day, I was told the manager who could help didn't start until 2pm, so I told the person on the phone I would just stop In on my way home from work. Alas, when I went in for the THIRD time, I was told again, by the second manager no receipt no deposit refund. None of the three people there seemed to want to help, all were completely useless. My bad for losing my receipt, but we are in year 2024, and you are telling me that a manager on duty can't pull up a transaction from three days prior to accomplish this simple deposit return? So here I am out 100+ dollars because of incompetent, uncaring staff, simply because I don't have a receipt. Oh, and to top it off, the keg was NOT Bud Light. It said it was on the top and side,, but every beer drinker at the party said it was either Shock Top or Blue Moon which neither look nor taste anything like Bud Light. Never spending another dime at this place. read more

BevMo requiring a scan of your drivers license in order to make a purchase. This new "policy" places your private personal data at significant risk (as we all know, they'll eventually be hacked). If you've experienced this violation of your personal privacy, please contact BevMo's corporate offices and file a complaint. In the meantime: https://www.totalwine.com/ read more

Worst customer service ever! Uh, sorry to inconvenience you by wanting to make a purchase! It's ok, we'll wait 15 minutes for you to finish your video game break before you make change for our purchase of a $90 bottle! Seriously?? WTH? read more

I'm 53 years old, regular customer with an account and I was denied the purchase of a bottle of wine because my drivers license I showed them (which was renewed online, waiting for the new one) was recently expired. I mean, really?! It's still my ID and I'm obliviously old enough to buy alcohol, which is the whole point of checking an ID! So I just went down to Rileys and gave them my business, all they need to know is the year you were born. Easy. read more

Great selection, prices, customer service - clean, organized, easy to find what you're looking for.

This place has always saved my ass when it comes To the odd stuff recipes or cultural traditions call for. Also the customer service is amazing friendly and helpful when we don't know exactly what we are looking for. read more

The store manager is the worst! Not helpful, rude and also vindictive! All started when I returned a corked bottle (full). She came over to cashier area and asked for a paper receipt, which I didn't have. So she immediately said she couldn't help and turned her back and walked away. I followed and said look up my rewards account. She said she couldn't access. I said you access it every time I buy something when you ask my number. I explained I have an online receipt that gets emailed with every purchase. After I produced it on my phone, she then helped with an exchange. Obviously her lack of knowledge of how her company worked embarrassed her in front of her employees. (She's since changed store policy requiring paper and instructed her cashiers to tell customers such- contradicting corporate policy see below) Next time I went into the store a few weeks later, the same manager sought me out to ask me all about how my account tracks purchases and emails me receipts. When I explained, she said well no one knows how that happens. I shrugged, paid and left. The next time I shopped, the cashier gave me my paper receipt and said in case I need to return a corked bottle I will need the paper receipt, which appears to be a policy in Napa now. I will note that the bevmo return policy says in the second paragraph, "Don't have a receipt? Not a problem!" There seems to be a disconnect with the Napa store not abiding by their own corporate policy! Further, since the original incident with this manager, my online account was changed, including my history of purchases got deleted and my email preferences no longer existed! Hmmm... coincidence?! Of course BevMo corporate offices haven't responded to let me know who changed my rewards account and how it got changed. So small of her to be so vindictive and unhelpful. It's not like there aren't other wine outlets in Napa. lol read more

I went into Bev Mo with my friend to purchase a bottle of liqueur. We are both 70 years old. At the check stand I presented my credit card and ID. The clerk then asked for my companion's ID. She did not bring her ID to the store as I was the one purchasing the alcohol. Without both our ID's we were refused the sale. Where is the common sense in that policy. I did find the liqueur next door at Safeway and it was three dollars cheaper. Silver lining. read more

We went in to shop for a large party , spent over an hour gathering items to come to the front of the store with my husband & his ID & credit card. Since I was not driving that day I had no ID on me. They refused to process the order unless both is us had a scannable ID. May I mention that I am 59 years old & the manager helped us for that time & never mentioned their new rules? Off to Safeway now, not a good customer experience. read more

To start i am disabled. Well today Anthony refused me service after my daughter who is my caregiver and 18 was with me in the store. They watched us the entire time in the store and never said anything to me. He argued with me i even had my service dog with me. Then the manager told him to ring me up. To ring me up and instead of a second bottle for $.05 they charged me full price and gave me the grenadine for $.05. So i walked out. I will never return to bevmo again. read more

Daniel is a hidden gem in this place. He is very knowledgeable about wine. He recommended some Sauternes wines that were very similar to a brand they don't offer at the store. He seemed very knowledgeable and truly enjoyed talking about the different types of wine. Nice! read more

BevMo! - Sauternes wine - Beer, Wine & Spirits Near Me - Napa, California

The staff are friendly and very helpful. I love the personalities of the staff they make it a joy to shop there. Always well stocked. I buy a lot of alcohol for cooking and they always have what I'm looking for even if it's hard to find brand's. Clean and well organized. I like that the register is right as you come in so I can ask for help. This is my go to as most of the time it's same price for what I want as Wallmart. Thanks again for the great service. Parking is plentiful. read more

Great customer service! Jason is knowledgeable of different types of Tequila and helped me find a prefect bottle for a gift. read more

BevMo! - a person holding a bottle of deleon reposado - Beer, Wine & Spirits Near Me - Napa, California

Bewmo here is a much smaller shop than in the east bay.. cashie was greeter, shelf stocker-she was doing it all with a smile. . brew: firestone wookey jack, black rye ipa(6.99) 8.3% -quite hoppy, (bitters) -nice buzz, prefer porter to black rye. BevMo is the place for a great variety of brews, not the best price since prime locations are expensive, pushing up retail costs.. read more

I stopped in twice while in town to stock up on local wines before driving back home to Washington. I thought the store was clean, well stocked and the staff were friendly. Some of the prices are a little higher than I expected, but being a member helps. It is free to join, so I highly recommend doing so. This location is in a strip mall, so there's lots of parking. This was during covid, so masks were required and there were precautions taken. read more

BevMo! - a variety of bottles of wine on a shelf - Beer, Wine & Spirits Near Me - Napa, California

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In a nutshell: This BevMo has a great selection of spirits and local Napa wines, but prices are higher on items that can be found at a lower price at Safeway, Walmart, Costco, and K&L. Come here for the convenience of one-stop shopping, and the items you can't find at the big box stores or the grocery store. Details: -- I spot checked the prices on a few items and found the them to be shockingly high for a store whose image is based on lower prices. See my pics. -- The still wine section is really heavy on California, and local Napa and Sonoma wines are better represented than at other BevMo stores. There is a good selection of local $100+ wines (at inflated prices), but you won't find anything allocated here. -- The sparkling wine section has all the usual suspects, but none of the smaller grower-producer Champagnes. The tete du cuvees are pretty much limited to Dom Perignon and Cristal, and the prices for those two wines were super high. (DomP. was much less at the Safeway right next door, at Costco, and at K&L.) -- Disappointingly, the international wine section is limited to just a few shelves, and the selection is strictly limited to village level and the low end. Sadly, this BevMo seems to miss the same thing all of the other wine retailers miss: there is a great retail need in the Napa Valley for mid to high end Old World wines! -- Also missing was a good selection of half-bottles. They had a handful, but nothing interesting. -- The spirits section was diverse and particularly strong in the whiskies. They also had a lot of larger format bottles. But, overall, the prices were just okay. You might want to check out Lawler's on Jefferson for better prices. -- The sake section was cursory. If you need a real sake selection go to Morimoto. -- They had a nice selection of beers, both local and International. But for a few exceptions, most of the beers can be found at a lower price up and down Trancas and / or Jefferson. -- They've got a cigar case filled with well known marquee brands, but the prices are much higher than you can find in downtown Napa. The store is really nice, well lit, and very clean. The location and parking are super convenient. The staff are all pretty knowledgeable, helpful, warm, and friendly. read more

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I would just like to say that every time I have a guest come to Napa, they ask for Napa Valley wines. Guess where the first place I think of is? Yes , Napa Bev-mo. Clean, organized, staff educated about the wines and always willing to help. Ive seen dome pretty nasty people making comments about this store and staff. Thats because they created that experience for their self. The Napa Bev-mo staff are kind, gracious and service is the very best. Theres always going to be Karen's but as a local, I know this is the place to go for local wines. I love BevMo. read more

Can I give this place zero? You need to train your managers better. When I came in and asked for his name for a complaint , he refused to give it to me. He sarcasticly asked me: well what's your name? Then he refused to give me your corporate number, and told me I can go online to look for it myself. Is this the quality of service your corporation tolerates ? I hope not. I came up to the counter to pay for my items after browsing for about 15 minutes. While standing in line behind another customer , the cashier vehemently demanded I show him my ID. I nicely replied I can show you my ID once I am at your register to pay. He still demanded it, saying I am trying to get my friend to buy liquor for me. Does this logical make sense to anyone? If I wanted to do that , why wouldn't I just stay in the car? I'm literally at the counter , in line, with my wallet out trying to pay. I'm usually a pretty laid back person, but this behavior is unacceptable. You have lost me as a customer of 15 yrs Train your leadership to treat customer concerns better so they next person won't have to go through what I did.​ read more

Napa store has 2 Fabuloussss employees. Cashier Tony was so kind and helpful and associate Courtney was perfectly wonderful. Made great suggestions helped my gimpy self to my car even! Who does that?? No one. She's a gem. Treat her xtra well read more

The staff are all very helpful here! And a great selection but with Safeway next door the prices are just not competitive.

I called asking if they had Don Pérignon in stock and if so what year and the price, asked if they had Armand De Brignac aka Ace of Spades champagne in stock and if they had Moët & Chandon & Veuve in stock and what the price was. This Hispanic sounding man was super rude and snappy and told me I'm asking "too many questions and to look online." WTF, I told him I'm looking to buy $1k possibly in champagne and told him he's unprofessional rude & that's literally his job. He said he refused to serve me & hung up. WTF?!? I called back asking to speak to a manager and he claimed he is the manager and said I was extremely rude. WHAT IN THE ENTIRE F?! Customer service clearly isn't his forte and I contacted corporate. Clearly I'll continue to shop in the Santa Rosa BevMo. He was completely unprofessional, lazy and disrespectful. I definitely called corporate and this terrible "manager" needs to be fired! I found out his name is "Sim." read more

Racist store!! My husband and I came in this week just to walk around and see what the options were. Walked to the cashier and remind you we both over 21. They said we cant buy the bottles because we drove here?and they cant sell to us? Racist racist btw we are a Afro Latino couple who were followed around by every employee in the Napa store! - we have never been told that before ever! Cant buy an item because of your transportation? Uh read more

I don't think I've ever met a BevMo that I didn't love. And I love this one the most. Big, great selection. They even carry Pimm's! And we all know Pimm's cup is my favorite drink. They could do better with a better selection of spirits. I mean really, do you need a whole rack dedicated to Bacardi? Yuck! Huge selection of wine, as I would expect it to. Decent selection for beer. Larger than I would have expected for ciders. This is your one stop shop for all your boozing needs. They also have a small selection of cheese crackers, and coffee?! Pro-tip: keep your eye out for those 5 cent wine deals. You may not want to start your night that way, but it's perfectly acceptable to end your night that way. read more

I went to "BevMo" yesterday, to see the new store & walk around. Overpriced was my impression. Shelves were well stocked. Everything was in its place. Organized & appeared clean. Staff answered my simple questions regarding their "BevMo" card & discounts. I lack vintner education to ask anything more complex! read more

First I want to say that I think the store looks beautiful inside and that they have a great selection of whiskey and beer. I rated the store 2 stars because I was disappointed in the wine selection. I personally think there are too many Napa wines and not enough from other great appellations in California. I was expecting to see more wines from the Santa Lucia Highlands in Monterey County, Paso Robles, and Santa Barbara County. Instead the store is flooded with Napa wines that I can buy at any number of grocery stores down the street. I'm all for supporting local wineries but I think that Napa deserves at least one wine shop that explores more of the great wine growing areas in California. read more

How is this company in business?! Everything is beyond overpriced and their selection is lackluster at best. With so many local stores with lower prices I cannot imagine why anyone would frequent this establishment. read more

What a mess at BevMo in Napa. If you are planning a big event or supplying for a catering job, DO NOT USE the Napa BevMo. They are incapable of properly handling large orders. I have tried several times to work with them and large orders are definitely outside of their wheel house. This week I had an order for a large party. I tried to call the store directly for the order and asked to speak to the manager with whom I have worked on several occasions. Staff insisted that the order had to be done online and that within an hour they would have the goods assembled and transacted so I could easily pick it up. They assured me that the online method would steer me from ordering items that were not in stock... not to worry, they said. I placed the order online using my client's credit card for the transaction (which they explained would be "no problem"). The order appeared to go through, my client indicted a charge from BevMo appearing on his end and all seemed in order. I called the store about an hour and a half later to make sure the order was ready for pickup and was told "it is here and waiting for you." Showed up at the store about 20 minutes later... no order was ready. "What is your name again? Gee, let me see if anyone knows about this." 10 minutes... people going back and forth. I see a pile of stuff that looks like part of my order and point it out to staff... "oh yeah, we didn't have everything you ordered, someone is going to the shelves right now to finish it." 20 minutes later we have mostly everything compiled and they are short a few items. I think we are paid up, minus a credit they need to give my client for 1 bottle of wine. They have reluctantly allowed an even exchange on 2 12-packs of beer for the 24 pack they didn't have. They print out the receipt and help load my car. This morning I find they have charged ME, not my client for this order, even after 5-6 times reminding them of this and entering his information on line. Now I get to take an hour to sort this out. DO NOT BOTHER WITH THIS PLACE UNLESS YOU HAVE A LOT OF TIME TO BURN. Grr!!! read more