What a mess at BevMo in Napa. If you are planning a big event or supplying for a catering job, DO NOT USE the Napa BevMo. They are incapable of properly handling large orders. I have tried several times to work with them and large orders are definitely outside of their wheel house.
This week I had an order for a large party. I tried to call the store directly for the order and asked to speak to the manager with whom I have worked on several occasions. Staff insisted that the order had to be done online and that within an hour they would have the goods assembled and transacted so I could easily pick it up. They assured me that the online method would steer me from ordering items that were not in stock... not to worry, they said.
I placed the order online using my client's credit card for the transaction (which they explained would be "no problem"). The order appeared to go through, my client indicted a charge from BevMo appearing on his end and all seemed in order. I called the store about an hour and a half later to make sure the order was ready for pickup and was told "it is here and waiting for you."
Showed up at the store about 20 minutes later... no order was ready. "What is your name again? Gee, let me see if anyone knows about this." 10 minutes... people going back and forth. I see a pile of stuff that looks like part of my order and point it out to staff... "oh yeah, we didn't have everything you ordered, someone is going to the shelves right now to finish it."
20 minutes later we have mostly everything compiled and they are short a few items. I think we are paid up, minus a credit they need to give my client for 1 bottle of wine. They have reluctantly allowed an even exchange on 2 12-packs of beer for the 24 pack they didn't have. They print out the receipt and help load my car.
This morning I find they have charged ME, not my client for this order, even after 5-6 times reminding them of this and entering his information on line. Now I get to take an hour to sort this out. DO NOT BOTHER WITH THIS PLACE UNLESS YOU HAVE A LOT OF TIME TO BURN. Grr!!! read more