Smiths was great with the previous owners. New owners are awful...poor and inaccurate communication, inadequate inventory for filling prescriptions, slow and sometimes give you the wrong meds. On top of all that, they have their entire family working there and there's a language barrier. Worst of all , they are now the only pharmacy in town. Today was my last trip there. I tried to support this "family owned" business. They let me down well over half the time. And they are all very nonchalant and rude. I have seldom experienced worse customer service. read more

Let me be clear. I am an older person who has been a customer of Smith's pharmacy for over 12 years. They have filled my many prescriptions accurately & timely. Also, Smith's staff has always been kind & helpful to answer all my questions about my prescriptions. read more

I wouldn't support the new owners of this pharmacy with my business. I called ahead stating that I would be arriving there two minutes before closing and needed to buy throat spray for my sick hubby. When I arrived, the owners were there and had put the 'closed' sign up early (two minutes early at least) and would not even look at me while I knocked on the glass trying to get their attention. I firmly believe they did this because they knew I was coming and didnt want to wait on me. Unbelievable! read more

My family has been coming to this pharmacy for 20 years. New people have taken over the business. They have successfully given my mother and I the wrong medication more than a couple times. I am extremely disappointed with their service as the people who answer the phones are rude. A great number of elderly people live in St. Helena and getting their medication wrong could be fatal. Check your prescription to make sure it's correct before you leave the counter. My family and I will not be coming back to Smiths Pharmacy. read more

A 2yr newbie from a big city, I was leery about a small pharmacy. But I can't speak highly enough of them. They are all very kind, thoughtful and they work so hard to help you. read more

Great local pharmacy with friendly, helpful folks. While visiting, I needed a prescription filled and as I waited watched almost everyone get greeted by name. Love that small town flavor. Good selection of used books (bought one) cards, gifts, pool needs and more. read more

Smith's pharmacy is an amazing place to shop for gifts,greeting cards, and of course to pick up your prescriptions. Customer service is AMAZING!! I was helped by Elvia and she was very professional and super nice! I've been going to smith's since I was little and will definitely keep going! read more

Very nice small community Pharmacy in Northern California's wine country. If you are traveling through and in need of last minute items start here. I needed an extra SD card and they were half price. Lots of other local items and friendly staff makes this place a good value for out of town guests. read more

Such a cute store and they have a lot of supplies. Staff is very helpful and they know where things are. read more

This is one of the better run pharmacies I've used. They process things quickly, there is never a huge line, and they deliver! Their staff is always on top of things. This location also has come cute toys and knick-snacks. It is overpriced in the pet section (a drawback) and the make-up selection is limited. Overall, I have been very satisfied with the pharmacy part of the store. read more

So I am a new old timer back visiting St. Helena, went to grammar school here, and Smiths Pharmacy was around while I was growing up, oh did I mention I am visiting my fiancee' and I am from Missouri? Well with the virus, I decided to make some changes and stay, however I had my own set of scripts that needed to be filled...bottom line, visiting from out of the area, not established at Smiths, placed my 5 script order, now its like I have been here forever, wonderfully kind, polite folks considering this Budweiser virus we have been experiencing! (Kidding) recommend them highly! Thank you Jeff, Nathan and Pam! read more

I love Smiths Pharmacy!! I'm always greeted with a smile. I like how efficient they are and all the wonderful items they have for sale. Great place to shop for a gift. Everything is so unique. read more

I needed some birthday cards and found a great selection of them. While perusing the rest of the store, I noticed some really nice gift ideas as well as a nice pet supply area. Obviously they have medications and a pharmacy, but you can find other cool stuff in here. It's like the old drug stores that carried a little bit of everything. read more

The short time ive been coming here I like the service so far and definatly like the 20 minute wait time compared to bigger Pharmacy i enjoy Looking at the diferent things they sell and my kids too read more

Smiths St Helena Pharmacy - Drugstores Near Me - Saint Helena, California

I received three phone messages that my prescription was ready. Finally after 4 days, I went to Smith's to pick it up. When I got there, they couldn't find my prescription. The owner/pharmacist yelled at the poor older woman who was helping me, "Get her birthdate." She told him she was in the process of doing that. She still couldn't find it. He huffed over to a different section and said the reason nobody could find it is because it hadn't been picked up. When they handed me the bag, it had TWO prescriptions in it. Both tubes of cream looked similar. When I asked him why there were two and should I use one or the other, he said, "Call your doctor." I asked the woman, "isn't he a pharmacist?" She just shrugged. I checked and a big sign over one side of the counter read, "Consultations." I should have left without the prescriptions but I bought both of them. I will never go back into that place again. read more

Fast and friendly service! The best gift shop with the most unique items! My favorite drug store!!

I had purchased a pair of reading glasses at this Pharmacy, Unfortunately they were hurting my head because they were the wrong prescription. I went back with my receipt and the original tags of the glasses and the glasses with the pouch. I walked up to up to one of the registers , I was hoping that the return would be simple being that I had everything I needed unfortunately the lady at the front register by the glasses was very rude and had very little customer service. She wanted to say no, but when she noticed I had my receipt she decided to ask me where the stickers of the glasses were... I showed her the stickers I had then, she proceeded to tell me she couldn't return it because I had not brought my debit card with me... so I went back to my car and returned to get my refund which she gave to me without much customer service. oh well, I was sorry to make her have to work issuing the refund but, these glasses were the wrong fit for me... and what do you know....it took her all of 5 minutes. read more

Worst pharmacy I have ever been to do to the older male pharmacist he questions you about your medication history thinking he knows anything about me. So thanks for embarrassing me and so much for hippa patient privacy. Then he calls my doctor to tell him about my med history. Don't you think the doctor already knows. You know nothing about me and you have no right to question me about my meds from months ago. read more

Love Smith's pharmacy everyone is always friendly. During these hard times that we are going through, the staff has remained professional and making sure that we are always greeted with a smile. I really appreciate all of your hard work. You guys are AMAZING!! read more

I've gone to Smiths Pharmacy for many years to fill prescriptions and buy items I couldn't get at Safeway. Over that entire time I was never greeted by name or even with a smile or a wave. In fact, I felt the staff was glum and unfriendly. I've taken my business to Vasconi's, where the pharmacists greet me by name and with a smile. Their prices on the same prescriptions appear to be lower as well. read more

I have lived in the area for 5 years and used Smiths because of it's convenient location to Safeway. Last year I started to require a monthly prescription. It's not a popular prescription and is a new more expensive medication that Smiths does not keep in stock which is fine by me. However, they would not order the prescription until my Insurance reimbursed them first. This process takes 2 days, and an additional 2 days to order the prescription. I would have to call in my refill a week before my prescription was out. Not only was this a hassle, I had numerous conversations with both the pharmacist and the staff there explaining when I called in my refill I would definitely come in to pick it up as it is something I need to take daily. The staff and the pharmacist would have these conversations about my prescriptions in ear shot of other customers. The pharmacist never once walked behind his computer to have a quieter conversation with me in person. Not only is this completely unprofessional it is also just plain rude. I have since moved my business to Vasconi's where the waiting time for this prescription is one business day once refilled. Not only does Vasconi keep much more convenient hours, but their pharmacists also have gone out of their way to talk to me about my prescriptions not in ear shot of the entire store. read more

I have been using Smiths Pharmacy for 15 years. Everyone behind the counter is busy and focused on receiving and filling prescriptions with care and accuracy. If you have a question, they are quick to respond especially if it concerns your medication. Their approach to their work makes me feel confident that I am getting exactly what the doctor ordered. read more

I really like going to Smiths Pharmacy. I go there to buy gifts for my friends and family. They are all really nice at smiths. I really recommend this place for gifts or anything that you would need. L. read more

I have always found that Smith's provided me not only with good service, but service done in a timely fashion. The specialty items in the store sets it apart from other stores in the area. Where else can I get a kaleidoscope or a great last minute gift for a family member? This Pharmacy goes the extra mile in my opinion. read more

Convenient location. Wide range of items including some gift and tourist items.

Smiths pharmacy is awesome! I have been using them since we moved to town and they have been kind, efficient and helpful in meeting my family's medication needs. A small business with lots to offer. They are the only place I have found in St. Helena that sells parakeet food. Thank you Smith's! read more