I have had contacts/glasses for the past 30 years and have never left an optometry office angry. I guess there is a first for everything. First the problem of the relentless "upselling". I came in to get my glasses prescription refilled. I will mostly be wearing them for an hour, max, at home. I asked to receive the services that were covered by my insurance, but was instead told that I had to get this feature or that feature. It felt like a constant argument more than an eye exam. I didn't want to spend more money on my glasses than I needed to. Finally, the doctor turned me over to the lens department to pick out my frames and I had to have the entire conversation again. Lens Department Person: "Oh, you didn't choose your lenses, I recommend this one, they are only $80 more." Me: "Which ones are covered by the insurance?" Lens Dept Person: "These. But you really should have at least these, they are only $30 more." This went on with each feature on my glasses, three more times, with me asking for just the features covered by the insurance until I finally had to just say, "Look, I'm broke, I need whichever lenses are covered by the insurance". I have only been to them one time before and I couldn't believe how much of my appointment that was not covered by my insurance the last time, because I trusted them to advise me and was not keeping an eye on the add-ons. Shame on me.
Also, while I was there, the Dr. Herbert discovered that when my glasses were made (somewhere else) the prescription was way off, like way, way off. He said they probably added or left off an extra 0 (I don't remember which one he said). I had wondered why they seemed blurry compared to my contacts, but again, I hardly ever wear them, though I had worn them that day to the office, so I could get them looked at. I was shocked and told him that my vision was kind of fuzzy driving over and that I was horrified that I had driven in such an unsafe manner. I asked him if he could provide me with a pair of contact lenses for the ride home (as he has in the past) and he said sure. Towards the end of the exam, when he confirmed that I was only getting glasses, he said I could not borrow contact lenses to drive home safely, as they were only for people buying contact lenses. I was really upset and told him that I did not feel safe driving home blind in one eye. He said "oh, you made it over here, didn't you?" What a total ass. I called a friend to drive me home and will never be back here again. I recommend that you look at anyone else in town unless you want to go to an optometrist that cares only about upselling and add-ons that about you or your safety. read more
