Great service from the moment I walked in, very caring and friendly. I felt like I could trust…read morethem. So far, I highly recommend this eye, doctor and optic store.They are just really neat, efficient people.

I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

Top notch office! The staff is excellent - you can really tell they love their job. This is so…read morerefreshing because it really changes the entire experience of the patient. My Optometrist was very attentive as well and made me feel welcomed and right at home. I want to specifically thank V for assisting me with picking out new prescription glasses and sunglasses! She was my best friend and helped me pick out the perfect pairs for my new look. You have a forever patient in me, thank you!

What a great experience! I have been going here for a few years now. I recently went in and picked…read moreout a new pair of glasses with my updated prescription. I brought in an outside pair and they were able to get me prescription lenses for those as well. Both of the women working that day were very helpful and made some great suggestions. I ended up buying a pair they suggested that I probably would not have chosen on my own or picked without reassurance I was making a good fashion choice as well. I would highly recommend The Eye Works in Napa and will be back next year when it's time to upgrade!

I have read reviews about great doctors but rude staff at this and other optometrist offices. I…read morescheduled my first appointment at this office several weeks ago and went to it today. I'm happy to say the staff member that I initially talked to on the phone was incredibly helpful and polite. During my visit today both staff members I interacted with were polite and helpful as well. My exam with Dr. Glasgow went great - she is obviously very good at what she does and showed an interested and caring attitude towards me as a patient. Based on my experience so far I'm happy to highly recommend Napa Valley Optometric Group. Now 4 months later I finally had a pair of glasses made with the prescription Dr. Glasgow wrote at my exam. She really nailed it - among the best glasses (from a prescription standpoint) I've ever owned!

I would give a negative if I could !July 14th, 2026 I went in for an exam because I was having…read moreproblems with my right eye and explained it to Loukia Hadjiyianni,OD. I was given a prescription for glasses only. I explained I thought I might have cataracts but was told I wouldn't experience cataracts for another 5 years and was not tested for anything else. Im 84 years old and I wasn't tested for anything else such as glaucoma or Macaulay degeneration. I went to someone else recently and I have glaucoma.

I had a situation with blurry vision and needed to be seen as soon as possible. I called the St…read more Helena location and they were able to schedule an exam with Dr. Tran. This was my first visit with her, but she was welcoming, kind, informative and helpful. It is reassuring to see a doctor who actually listens to your concerns, doesn't judge you and makes you feel comfortable. I also appreciate the effort of getting me added on to the schedule the same day. This type of patient care will keep me continuing to make the 50 minute trip to my appointments.

One year later, I strongly advise against visiting any of their locations. The two or three doctors…read moreI encountered post this review lacked concern, responding with a dismissive "and that bothers you how?" attitude. If you prefer a sassy/snarky experience, book appointments at the St. Helena or Napa locations, but my last visits there were disappointing. They're very unprofessional; I had to reach out to them three separate times for them to cancel an appointment scheduled a year ago at the St. Helena location. I'll monitor my insurance to ensure they don't charge the $40 no-show fee. Fortunately, the eye doctor I found afterward was exceptional, referring me to a specialist who genuinely cares, takes time to answer questions, and doesn't rush patients. In summary, avoid this place at all costs.

My first visit to Dr. Bosetti was yesterday and I was very impressed with Napa Valley Eye Center…read more Yes, the reviews you read about the office are correct; it's a very busy office. However, once I got checked in which was less than 5 minutes, Dr. Bosetti came out to the waiting room and said he would be right with me...and, he was. I was taken in the back office and had 3 eye exams by the assistants before Dr. Bosetti came in. The care I received by all the staff was efficient, yet thorough. My mother has age-related macular degeneration, so I keep up with my annual eye exams. When I was filling out the required office paperwork, it said be prepared for an hour and a half to two hours for your appointment. Wow! That's unheard of unless an office isn't efficient. Not the case here. Dr. Bosetti is kind, professional and empathetic. He actually listens and is very thorough. I left with two prescriptions for an eye infection that I thought was allergy related and recommendations for supplements and drops. I felt very well taken care of and have a better understanding of my eye health. Glad I found Dr. John Bosetti.

Dr Bosetti is a very compassionate ophthalmologist, along with amazing skills and knowledge. I…read morewholeheartedly recommend his care. Recent Cataract surgery was performed with supportive, and positive comments during the surgery. He gave ongoing comments about the progress of the surgery and was so incredibly reassuring. This kind of feedback is so essential to peace of mind and healing. Much gratitude for your care.

We are longtime customers of The Eye Specialists in Napa. We would highly recommend them for…read moregetting eyeglasses or any eye problems you may have. Dr Vu and his assistants are wonderful; caring, friendly, knowledgeable and very thorough! Once we got our prescription, we visited Nina at the eyeglass counter. Her knowledge of the types of eyeglasses and the options available is amazing! Visit The Eye Specialist for quality care excellent customer service and a one stop shop for all your eye needs.

Dr. Vu and Dr. Kung are both amazing! They are both such personable doctors with great bedside…read moremanner and they are super knowledgeable. Each yearly visit I learn so much about the human eye. Thank you Eye Specialists!

My last optometrist, who is no longer practicing, was excellent. When he retired I didn't think I…read morewould find another doctor even close. In walks Dr. Bisek. He is thorough, takes the time to answer and explain your questions, and he tells you why he's doing a certain exam and what he's looking for. He shows you the inside of your eye while he's explaining what it would look like if you had some sort of disease. His office is clean and his staff (Diane) is knowledgeable on the insurance procedures and she's very kind. Dr. Bisek is an excellent optometrist and I highly recommend him.

I love how COVID cautious this office is. I have been going here since I was in the 8th grade and I…read moream now in my early 30's. Diane has always been a staple at the front desk. She keeps meticulous records, maintains a friendly office atmosphere and always makes sure to call and check for upcoming appointments. I used to see Dr. Bisek regularly, but now I see Dr. Serby. He's always fun to talk to and I walk away feeling well informed about everything he does to check my eyes. While I don't purchase my frames here because they are pretty expensive, I do appreciate that they take VSP and I always feel welcome when I visit.

he's great, professional, and helped me and knew the problems and gave me the prescription that I…read moreneeded

My husband and I have been seeing Dr. Hileman since he first bought the practice in St. Helena. He…read moreis caring, thorough and a great person. We wouldn't consider any other eye doctor. His office is always immaculate and his PA and office team kind and efficient.