Years ago I went when Dr Beach was still there. It was a great place and the optical department…read morewas very good -I remember an older woman who could always pick out the right frames for me. However I went last year and and just recently- I was told last year my glasses would be in in 2 weeks. I waited over 3 weeks and called told they weren't in - the lady checked and said to me "we haven't received them yet". And that she would contact the place or lab. Thank goodness I called- they didn't bother to make sure they were in when they were supposed to be. I am now waiting for a call back from their Optical department-- as again I was told 2 weeks .. it's a bit over 2 weeks- the optical department is not calling me back with the status .... However at my appointment the eye exam was done nicely and very professionally. The new Doctor was nice.

I'm still waiting on my contact lens prescription 8+ days after my appointment…read more I had an eye exam and gas permeable contact lens fitting on Wednesday, December 11 and paid an additional fee for a new contact lens prescription. That fee was not disclosed upfront, even though I asked about the cost when scheduling. I was later told the delay was because the doctor was on vacation. Staffing and vacation schedules are internal matters and should not delay a patient's access to their prescription or justify charging for a service that hasn't been provided in a timely manner. I am using my mother's yelp account to leave a review. I do not wear eyeglasses and rely on contact lenses to see. I've been left unable to see properly while waiting, with Christmas a week away and needing to order lenses urgently. Charging an undisclosed fee and then taking over a week (and counting) to provide a prescription is unacceptable. I hope this office improves transparency, communication, and follow-through so other patients don't experience this.

The Eye Works in Napa makes it all so easy! Simple to set up an appointment and coupled with their…read morefollow-up texts as reminders to keep you tracking! They offer a plethora of available lenses and frame styles in all shapes, colors and sunglasses too! Their office staff is incredibly friendly and what I appreciate from their entire staff is that they don't try and upsell you into any item or procedure and give you just the facts, results and options! I highly recommend The Eye Works in Napa and wouldn't consider anyone else for my family!

Top notch office! The staff is excellent - you can really tell they love their job. This is so…read morerefreshing because it really changes the entire experience of the patient. My Optometrist was very attentive as well and made me feel welcomed and right at home. I want to specifically thank V for assisting me with picking out new prescription glasses and sunglasses! She was my best friend and helped me pick out the perfect pairs for my new look. You have a forever patient in me, thank you!

We are longtime customers of The Eye Specialists in Napa. We would highly recommend them for…read moregetting eyeglasses or any eye problems you may have. Dr Vu and his assistants are wonderful; caring, friendly, knowledgeable and very thorough! Once we got our prescription, we visited Nina at the eyeglass counter. Her knowledge of the types of eyeglasses and the options available is amazing! Visit The Eye Specialist for quality care excellent customer service and a one stop shop for all your eye needs.

Dr. Vu and Dr. Kung are both amazing! They are both such personable doctors with great bedside…read moremanner and they are super knowledgeable. Each yearly visit I learn so much about the human eye. Thank you Eye Specialists!

I've been a customer of the Eye Care Center in AC for probably 10 years. The staff are always very…read morefriendly and helpful. Dr. Moussa spent the time to explain the prescription options to me that she felt I would benefit from, based on my day to day. She was also very enthusiastic about doing so. Jeff spent a good 45 min to an hour with me, to ensure that my multiple eyeglass order was exactly what I wanted, as inexpensive as it could be (leveraging my insurance) and was pleasant to work with at the same time. I did not feel rushed. The only recommendation I would make would be to have more variety of frames. In the past, selecting frames was a time consuming, fun affair, as there were SO many different styles to choose from. Now the frames are, for the most part, functional pieces rather than extensions of anyone's particular personality. I still found frames that I am very happy about but not so many that I had to buy two because I couldn't decide. All in all, great experience. I appreciate their care and time spent with me.

We've been coming to this office for years, always satisfied with the service provided. Optician…read moreJeff at this location is very helpful and knowledgeable. He knows his stuff.

My first visit to Dr. Bosetti was yesterday and I was very impressed with Napa Valley Eye Center…read more Yes, the reviews you read about the office are correct; it's a very busy office. However, once I got checked in which was less than 5 minutes, Dr. Bosetti came out to the waiting room and said he would be right with me...and, he was. I was taken in the back office and had 3 eye exams by the assistants before Dr. Bosetti came in. The care I received by all the staff was efficient, yet thorough. My mother has age-related macular degeneration, so I keep up with my annual eye exams. When I was filling out the required office paperwork, it said be prepared for an hour and a half to two hours for your appointment. Wow! That's unheard of unless an office isn't efficient. Not the case here. Dr. Bosetti is kind, professional and empathetic. He actually listens and is very thorough. I left with two prescriptions for an eye infection that I thought was allergy related and recommendations for supplements and drops. I felt very well taken care of and have a better understanding of my eye health. Glad I found Dr. John Bosetti.

Dr Bosetti is a very compassionate ophthalmologist, along with amazing skills and knowledge. I…read morewholeheartedly recommend his care. Recent Cataract surgery was performed with supportive, and positive comments during the surgery. He gave ongoing comments about the progress of the surgery and was so incredibly reassuring. This kind of feedback is so essential to peace of mind and healing. Much gratitude for your care.

I love coming here for my yearly eye exam. From the moment you're greeted until you see Dr. Tanya…read moreMahaphon, Eye Spy is a class act. Of the many upsides the office is located in downtown Napa and has a decent amount of parking. Plus its super close to my house so if I need my eyes dilated I can easily walk home. Dr. Mahaphon has amazing bedside manner. Not only is she a blast to chat with on a personal, but she knows her stuff. She also takes the time to carefully listen to any problems you've been having. Trust me, that alone seems to be lost with todays get 'em in get 'em out health care facilities. If you do end up needing prescription glasses Eye Spy has an excellent selection of name brand frames. These include Ray-Ban, Lacoste, Nike, Tom Baker and the list goes on. There's even a wall dedicated to kids eyewear, omg, so of those styles they should make for adults. I'd highly recommend a visit to Eye Spy, your eyes will happy did.

Cannot say enough good things about Dr. Tanya! She ALWAYS goes out of her way to make sure that you…read moreare comfortable with your contacts! My husband even had something in his eye and she was kind enough to see him the same day and help remove it! She is just the best and goes above and beyond for her patients. We love Eye Spy!

I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

Great service from the moment I walked in, very caring and friendly. I felt like I could trust…read morethem. So far, I highly recommend this eye, doctor and optic store.They are just really neat, efficient people.

Caring staff. Clean office and the doctor is very pleasant to deal with. I got my prescriptions…read morepretty quick too

Always had a great experience. Me and my kids. This was a few years back, but I would come back if…read moreI was in the Fairfield area.