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    Simon Eyes

    5.0 (16 reviews)
    Open 9:30 am - 5:00 pm

    Services - Simon Eyes

    Eye surgery

    Laser vision correction

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    6 years ago

    Great job! Clean office. Outstanding staff. I would strongly recommend Dr. Simon. Parking is easy and convenient.

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    Ask the Community - Simon Eyes

    Review Highlights - Simon Eyes

    Dr Simon performed my cataract surgery, replacing my cloudy lenses with multifocal intraocular lenses.

    Mentioned in 2 reviews

    Read more highlights

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    Eye Care Center of Napa Valley - Michelle F. Kerr, OD staff optometrist and contact lens expert.

    Eye Care Center of Napa Valley

    3.1(67 reviews)
    0.2 mi
    $$

    I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

    I just had cataract surgery with Dr. Row and he did an absolutely wonderful job. My left eye was…read morescarred and had a really bad astigmatism...I could never get it corrected properly! My other eye was less problematic but my glasses had to be in the 400-500 range with prescription. I am now 2/25 in the left and 20/30 in the right with surgery yesterday for my right eye and 3 weeks back for my left. Dr Row has a wonderful bedside manner and has been really nice through the whole process. I'm estatic!!

    Photos
    Eye Care Center of Napa Valley - Joelle Zarzana, OD staff optometrist and contact lens expert

    Joelle Zarzana, OD staff optometrist and contact lens expert

    Eye Care Center of Napa Valley - Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Eye Care Center of Napa Valley - Paul K. Row, MD, the LASIK surgeon and cornea specialist

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    Paul K. Row, MD, the LASIK surgeon and cornea specialist

    John B Bosetti, MD

    John B Bosetti, MD

    5.0(4 reviews)
    0.2 mi

    My first visit to Dr. Bosetti was yesterday and I was very impressed with Napa Valley Eye Center…read more Yes, the reviews you read about the office are correct; it's a very busy office. However, once I got checked in which was less than 5 minutes, Dr. Bosetti came out to the waiting room and said he would be right with me...and, he was. I was taken in the back office and had 3 eye exams by the assistants before Dr. Bosetti came in. The care I received by all the staff was efficient, yet thorough. My mother has age-related macular degeneration, so I keep up with my annual eye exams. When I was filling out the required office paperwork, it said be prepared for an hour and a half to two hours for your appointment. Wow! That's unheard of unless an office isn't efficient. Not the case here. Dr. Bosetti is kind, professional and empathetic. He actually listens and is very thorough. I left with two prescriptions for an eye infection that I thought was allergy related and recommendations for supplements and drops. I felt very well taken care of and have a better understanding of my eye health. Glad I found Dr. John Bosetti.

    Dr Bosetti is a very compassionate ophthalmologist, along with amazing skills and knowledge. I…read morewholeheartedly recommend his care. Recent Cataract surgery was performed with supportive, and positive comments during the surgery. He gave ongoing comments about the progress of the surgery and was so incredibly reassuring. This kind of feedback is so essential to peace of mind and healing. Much gratitude for your care.

    Simon Eyes - opthamalogists - Updated May 2026

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