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    Valley Optical

    1.0 (1 review)

    Services - Valley Optical

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Valley Optical Photos

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    9 years ago

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    Eye Care Center of Napa Valley - Michelle F. Kerr, OD staff optometrist and contact lens expert.

    Eye Care Center of Napa Valley

    3.1(67 reviews)
    0.1 mi
    $$

    I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

    I just had cataract surgery with Dr. Row and he did an absolutely wonderful job. My left eye was…read morescarred and had a really bad astigmatism...I could never get it corrected properly! My other eye was less problematic but my glasses had to be in the 400-500 range with prescription. I am now 2/25 in the left and 20/30 in the right with surgery yesterday for my right eye and 3 weeks back for my left. Dr Row has a wonderful bedside manner and has been really nice through the whole process. I'm estatic!!

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    Eye Care Center of Napa Valley - Joelle Zarzana, OD staff optometrist and contact lens expert

    Joelle Zarzana, OD staff optometrist and contact lens expert

    Eye Care Center of Napa Valley - Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Eye Care Center of Napa Valley - Paul K. Row, MD, the LASIK surgeon and cornea specialist

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    Paul K. Row, MD, the LASIK surgeon and cornea specialist

    Craig Sultan O.D - https://www.youtube.com/watch?feature=player_detailpage&v=FtlNDQUfyTI

    Craig Sultan O.D

    5.0(2 reviews)
    1.7 mi

    I cannot express how enjoyable seeing Dr. Sultan has been. I came here two years ago, after an…read moreencounter with another facility I will never return to. Dr. Sultan uses the best technology and takes time to ensure his patients care comes first. He is not all about selling glasses, procedures, supplements and upgrades. The truth is, he told me I did not even need the glasses the other group "sold" me. Cheater readers will work for me. I would have saved so much money had I come here first! Granted, he will recommend the best care for you, but listens to you as well. The staff are friendly and it is refreshing to find another local business where customer service, patient care and genuine rapport are just the normal day to day business practice. I recommend them to as many people as I can. You should totally experience this team for yourself.

    Optometrists simply don't get any better than Dr. Sultan. He uses the latest technology, along…read morewith his vast professional knowledge to have you see as clearly as you possibly can. Your vision and eye health is his number one priority. He also has a highly trained, personable and helpful staff, as well as a great selection of frames. I have been so favorably impressed by Dr. Sultan's caring commitment to improving my eyesight, that I cannot rate him highly enough.

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    Craig Sultan O.D - Dr. Sultan recently hosted a seminar at the Eye Works Optometry, to spread awareness about disease prevention using new techn...

    Dr. Sultan recently hosted a seminar at the Eye Works Optometry, to spread awareness about disease prevention using new techn...

    Craig Sultan O.D
    Craig Sultan O.D

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    Eye Care Center of Napa Valley - Michelle F. Kerr, OD staff optometrist and contact lens expert.

    Eye Care Center of Napa Valley

    4.1(35 reviews)
    11.0 mi
    $$

    I've been a customer of the Eye Care Center in AC for probably 10 years. The staff are always very…read morefriendly and helpful. Dr. Moussa spent the time to explain the prescription options to me that she felt I would benefit from, based on my day to day. She was also very enthusiastic about doing so. Jeff spent a good 45 min to an hour with me, to ensure that my multiple eyeglass order was exactly what I wanted, as inexpensive as it could be (leveraging my insurance) and was pleasant to work with at the same time. I did not feel rushed. The only recommendation I would make would be to have more variety of frames. In the past, selecting frames was a time consuming, fun affair, as there were SO many different styles to choose from. Now the frames are, for the most part, functional pieces rather than extensions of anyone's particular personality. I still found frames that I am very happy about but not so many that I had to buy two because I couldn't decide. All in all, great experience. I appreciate their care and time spent with me.

    We've been coming to this office for years, always satisfied with the service provided. Optician…read moreJeff at this location is very helpful and knowledgeable. He knows his stuff.

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    Eye Care Center of Napa Valley - Joelle Zarzana, OD staff optometrist and contact lens expert

    Joelle Zarzana, OD staff optometrist and contact lens expert

    Eye Care Center of Napa Valley - Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Richard A. Beller, MD, ophthalmologist; macular degeneration, diabetic retinopathy and cataract specialist

    Eye Care Center of Napa Valley - Paul K. Row, MD, the LASIK surgeon and cornea specialist of the Napa Valley

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    Paul K. Row, MD, the LASIK surgeon and cornea specialist of the Napa Valley

    John B Bosetti, MD

    John B Bosetti, MD

    5.0(4 reviews)
    0.0 mi

    My first visit to Dr. Bosetti was yesterday and I was very impressed with Napa Valley Eye Center…read more Yes, the reviews you read about the office are correct; it's a very busy office. However, once I got checked in which was less than 5 minutes, Dr. Bosetti came out to the waiting room and said he would be right with me...and, he was. I was taken in the back office and had 3 eye exams by the assistants before Dr. Bosetti came in. The care I received by all the staff was efficient, yet thorough. My mother has age-related macular degeneration, so I keep up with my annual eye exams. When I was filling out the required office paperwork, it said be prepared for an hour and a half to two hours for your appointment. Wow! That's unheard of unless an office isn't efficient. Not the case here. Dr. Bosetti is kind, professional and empathetic. He actually listens and is very thorough. I left with two prescriptions for an eye infection that I thought was allergy related and recommendations for supplements and drops. I felt very well taken care of and have a better understanding of my eye health. Glad I found Dr. John Bosetti.

    Dr Bosetti is a very compassionate ophthalmologist, along with amazing skills and knowledge. I…read morewholeheartedly recommend his care. Recent Cataract surgery was performed with supportive, and positive comments during the surgery. He gave ongoing comments about the progress of the surgery and was so incredibly reassuring. This kind of feedback is so essential to peace of mind and healing. Much gratitude for your care.

    Valley Optical - optometrists - Updated May 2026

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