I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

I just had cataract surgery with Dr. Row and he did an absolutely wonderful job. My left eye was…read morescarred and had a really bad astigmatism...I could never get it corrected properly! My other eye was less problematic but my glasses had to be in the 400-500 range with prescription. I am now 2/25 in the left and 20/30 in the right with surgery yesterday for my right eye and 3 weeks back for my left. Dr Row has a wonderful bedside manner and has been really nice through the whole process. I'm estatic!!

Dr Simon performed my cataract surgery, replacing my cloudy lenses with multifocal intraocular…read morelenses. I am over the moon with happiness! He is an excellent and caring provider, explaining all the options and giving his expert opinion. The measurements he obtained, not only for my significantly bad myopia (-13 diopters) and near vision, but also for my astigmatism, were perfect as I can now see all distances without contacts or glasses of any kind. After 61 years without being able to see without them, I am amazed and very happy. The surgeries proceeded exactly as he had explained they would, and I really appreciated being able to do them only one day apart so I had only the one week of recovery rather than two. I give him very high marks!!

I had EVO ICL back in May of this year. He was very kind and the whole team was generous enough to…read morefit me in their schedule as soon as possible before they had a break. Everyone was super kind, communicative and attentive throughout the whole process and am so happy I do not wear glasses now!!

We are longtime customers of The Eye Specialists in Napa. We would highly recommend them for…read moregetting eyeglasses or any eye problems you may have. Dr Vu and his assistants are wonderful; caring, friendly, knowledgeable and very thorough! Once we got our prescription, we visited Nina at the eyeglass counter. Her knowledge of the types of eyeglasses and the options available is amazing! Visit The Eye Specialist for quality care excellent customer service and a one stop shop for all your eye needs.

Dr. Vu and Dr. Kung are both amazing! They are both such personable doctors with great bedside…read moremanner and they are super knowledgeable. Each yearly visit I learn so much about the human eye. Thank you Eye Specialists!

I have read reviews about great doctors but rude staff at this and other optometrist offices. I…read morescheduled my first appointment at this office several weeks ago and went to it today. I'm happy to say the staff member that I initially talked to on the phone was incredibly helpful and polite. During my visit today both staff members I interacted with were polite and helpful as well. My exam with Dr. Glasgow went great - she is obviously very good at what she does and showed an interested and caring attitude towards me as a patient. Based on my experience so far I'm happy to highly recommend Napa Valley Optometric Group. Now 4 months later I finally had a pair of glasses made with the prescription Dr. Glasgow wrote at my exam. She really nailed it - among the best glasses (from a prescription standpoint) I've ever owned!

Years ago I went when Dr Beach was still there. It was a great place and the optical department…read morewas very good -I remember an older woman who could always pick out the right frames for me. However I went last year and and just recently- I was told last year my glasses would be in in 2 weeks. I waited over 3 weeks and called told they weren't in - the lady checked and said to me "we haven't received them yet". And that she would contact the place or lab. Thank goodness I called- they didn't bother to make sure they were in when they were supposed to be. I am now waiting for a call back from their Optical department-- as again I was told 2 weeks .. it's a bit over 2 weeks- the optical department is not calling me back with the status .... However at my appointment the eye exam was done nicely and very professionally. The new Doctor was nice.

Great experience here! Yanira was amazing throughout the entire process. She gave me a wide…read moreselection of frames to choose from, helped me find a pair that felt right for me, and walked me through all the different lens options. Dr. Valles was also great--very patient and informative about my options for both glasses and contact lenses. Overall, amazing service, and I'm really happy with my new glasses!

They were very nice when I went to get some glasses fixed, even though I didn't get them thereread more

Really wish they had paid attention when I explained that I'm a social worker who spends 10 hours a…read moreday on the computer, 4 days a week. Maybe then I would have a pair of glasses that let me see the computer screen in front of me. I can't work in these glasses. Lucky for me, I saved the old pair. I'll have to continue using my old glasses to work in. I'm not happy at all. Now I have to find another Optical company to make me another new pair of glasses...... these are way worse than the old ones. Considering the cost, I should have glasses that work for me. I'll be taking my business elsewhere. This sucks!