We are longtime customers of The Eye Specialists in Napa. We would highly recommend them for getting eyeglasses or any eye problems you may have. Dr Vu and his assistants are wonderful; caring, friendly, knowledgeable and very thorough! Once we got our prescription, we visited Nina at the eyeglass counter. Her knowledge of the types of eyeglasses and the options available is amazing! Visit The Eye Specialist for quality care excellent customer service and a one stop shop for all your eye needs. read more

Fantastic experience at Eye Specialists of Napa! Dr. Kung performed cataract surgery on both eyes with amazing results. Professional, detail-oriented care from start to finish, with friendly staff, clear instructions, and a spotless, comfortable facility. Highly recommend! read more

Mayra and Katie at the best people at the eye specialist Amazing and very friendly I love them both Highly recommend this place if you need eye care read more

They have an unorganized administration. The wife of one of the so called optometrists is the fake office manager. The outsourced billing department will haunt your credit score for bogus bills. Do not! Stay away. read more

I have been a patient of Dr. Mehtani for many years. He is caring, knowledgeable, and does not make me feel rushed. I have various issues with my eyes and feel very fortunate to be in his care. I've never had to wait more than 10 minutes before being ushered to an exam room. Great care and friendly staff also. read more

Worst Dr.'s office experience I have ever had. Was referred by my GP for an eye issue that had been bothering me for some time. Came to the appt. and was immediately met with attitude by the front desk. I told them I had misplaced my insurance card during a move the week before, but had all the information(Company name, patient # and group #) provided directly from my local referring Dr. to provide to them so they could bill my provider. I said they could also call my GP right then and there to verify that the information. They said they didn't have time to make any phone calls and demanded cash. So, I called my Dr.'s office and handed them the phone to speak directly to her at which time she explained that had insurance and all info was correct. They then said they didn't care if the info was correct and they needed a mailing address, which was on the back of the insurance card I did not have. My Dr. said they could easily call "patient services" and get this info, but they again refused to lift a finger to help me. The actual Dr. that treated me was just fine, but wow, the front desk ladies are some of the rudest, most unprofessional people I have ever dealt with. It seems by the other reviews that this is a common theme at this office. I would not refer my worst enemy here....also, normally I would never leave a negative review as I myself have a business, but I never received a call back after this appt. for an urgent medical issue. Unfortunately, your health comes 2nd to the front desk's unprofessionalism and hard up for cash attitude here. read more

I had an appointment with Dr. Vu and Dr. Mehtani on Wednesday. I did not have to wait for someone to usher me in for an eye scan shortly after I arrived--- which was followed by meeting with Dr. Vu. Dr. Vu is professional and personable and we had a good discussion about my issues. He answered my questions adequately and I felt good about the meeting. Next I met with Dr. Mehtani. He was very knowledgable and spent time explaining and talking about my condition. We had a very informative dialogue and he was patient and did not rush our time together. I appreciate both Doctors and thank them for assuring me and discussing how to perform home care for my situation. Highly recommended. read more

Called seven times today to ask Dr Bosetti's admin ( or any body in the office ) to please stop sending" you need an eye exam appointment " mail to my wife - who died two years ago. Placed on interminable hold seven times.Never got to talk to anybody. These guys make AT&T Customer Service look world class and have less chance than a flea on a marble dog of ever getting any business from me. ps when my wife was still alive she came home from at least half the appointments without seeing a doctor as they were always running hours behind.Pathetic. read more

I've been going to Eye Specialists for somewhere around ten-twelve years. I have found the the reception to be efficiently professional. Appointment reminders are sent ahead of time both by post card and by phone call. Cancellations are accepted graciously and in this time I've never felt the need to complain about anything save once ... I had a prescription either mis-read or mis-ground by their optical company. After rechecking my eyes, the prescription was resent and the reground glasses were returned ... with, of course, no additional charge. The waiting room is large, their are 16 to 20 lobby type cushioned chairs. Sometimes the waiting room is full; sometimes nearly empty. Depends on timing. I noticed people in the thread complaining about multi-scheduling of appointments. ALL medical offices do that. I've rarely waited longer than ten minutes to see the optometrist to get my prescription checked; and once done, rarely more than ten minutes for my appointment with the ophthalmologist. I always bring a book, but then, I always take a book everywhere. Dr. Vu and Dr. Jamison are my optometrist and ophthalmologist and each have always answered all my questions to the level of detail I desired (I have some grounding in science) and have been courteous about doing so. When getting fitted for my glasses, the technician fitting and adjusting has been spot on ... and when I've come in for a screw replacement for an errant temple screw, they've assisted with a smile and cleaned those nose pads as well. So ... for me ... five stars. read more

Absolute BS. Do not bother making an appointment. Does not matter anyway. My husband had a 3:45 appointment and was not seen until 4:40. Supposedly the doctor got behind. Well why on earth would you not disclose that at check in? Or update your patients? She says she didn't know. That is a fabrication since the people that were at the counter right after us at check in were complaining about how long they had been waiting. 10-20 minutes is one thing. 50 minutes is complete crap. Absolutely and utterly unacceptable. That 50 minutes does not include the 15 minutes early they want you to be here or the actual appointment itself, making this the absolute longest appointment on the planet. And as an added bonus while you are here, you get to have them be rude to you for asking questions. Another awesome worker said to a lady in the RUDEST tone, "I dont even know what you are talking about," kept interrupting her, cutting her off, was super condescending to her when the patient was trying to explain a call she had with another worker in the office here, it was beyond unprofessional. Maybe she WOULD know what the patient was talking about if she would have let her speak. No professionalism. No regard for the time of their patients. We don't have to spend our money here. We chose to. We won't be making that mistake again. Fortunately all we are out is the $10 copay. They certainly won't be getting our money for his glasses. And they won't be getting the money for my glasses or my sons glasses or either of our upcoming eye exams. I could cancel those appointments but won't bother. They have no regard for my time and so I will return the favor. Additionally, I started this draft about a month ago. In the meantime, we have come to find out from another eye doctor that my husband prescription was COMPLETELY WRONG!! We purchased his glasses from another eye doctor in town after our horrible experience here and when after a week or so he was still getting bad headaches, he took them back to the doctor who filled the prescription. She compared them to his old pair - ya know, the ones he was WEARING at his appointment with Eye Specialists - and she said that the doctor either gave him someone elses prescription or just completely messed up. WOW! read more

I recently had my second cataract surgery with Dr. Bosetti. Everything went very well and I am just as pleased with this result as I was with the first eye. He is very professional, incredibly talented, and very kind to his patients. He even called me prior to surgery to make sure that I didn't have any questions or to go over a few options. I also have had great experience with Dr. Jameson and Dr. Vu. They are very professional and compassionate. I have had very great care there. Only reason I didn't give five stars as I've had some frustration with the accounting office. read more

Unfortunately, the Eye Specialists overbook all of their appointments. The doctors are really good, but you arrive for your appointment, and you wait, and then you wait some more. Plan on having something to keep you occupied while you wait...... I always feel like them being profitable is much more important than my time. Another issue is that there is a big sign posted saying that they do not accept insurance through the Affordable Care Act. While this does not affect me, again, it just seems like the almighty dollar is much more important than the patients they pack in like sheep. read more

We are not very happy at all with their accounting dept. My elderly sick father went their last year to get a prescription eyeglasses that he needed. last month he needed to go back to check his eyesight again because of his diabetes. They told him he still owed a bill from last year. My father told them he had paid any outstanding bill. They insisted that their records showed otherwise. My father had to pay them again in order for the eye doctor to see him. He needed to get his Drivers license up to date. When he came home and checked his records he found a credit card bill that was paid for the same amount that he was charged again. On top of all that they charged him $50.00 to fill out the paperwork for the DMV. Unbelievable. We definitely don't recommend this office to anyone. They won't even send you a bill. People need to pay the full amount on their first visit. That's a shame. read more

I've only been in Napa for 2 years, and this is my first experience with an eye doctor here, but i went when i lived in Louisiana. I can say without a doubt these guys are top notch. While you do get shuffled around a bit, they maximize their use of the various testing rooms. Dr. Vu was friendly and informative, and i never felt rushed, as he spent enough time with me to answer all of my questions and to make specific recommendations based on my usage of both contacts and glasses. Dr. Jameson was also very friendly and informative. While they had glasses onsite, there was no pressure to purchase, and they handed me my prescription to take with me to fill anywhere that i liked. This was really different from my experiences with opthamologists/optometrists in Louisiana. read more

They would deserve a five star rating if they ever even began to come close to their appointment times. The seating is sparse and uncomfortable considering the duration of time that you have to wait for an "appointment ". read more

Called from kaiser to get my daughters prescription faxed over. After waiting 10 minutes on hold, Lissette answers and tells me they can fax it whenever they get a chance. That's great customer service at its best. So I guess I'll sit here til someone can get to it. Not a happy client! read more

Thinking about how to express my satisfaction and gratitude I concluded that the name of the business says it all: "The Eye Specialists". Over the past six months my wife and I have both been diagnosed and had cataract surgery with replacement lenses and the results are nothing short of life changing. For however many years we have left on this earth I can honestly say that thanks to all the dedicated professionals at this business our lives will be immensely more enjoyable and safe now that our vision has been restored to something close to what we enjoyed in our youth. The communication skills so critical for determining the individual needs of each patient are finely honed by years of experience; Dr Vu, Dr Bossetti and his assistant Laura, and Dr Jameson were all very attentive to each and every question or concern and very helpful in guiding us both through a very complicated path full of choices and decisions to arrive at the very best result for each patient. In addition I would note that we dealt with numerous other staff members from the front reception desk to a multitude of assistants who handled various measurements and instructions on how to handle our home care regime after surgery and again I can only say they are all dedicated professionals who really are a tribute to what I consider some of the best medical care I have received in many years. Being a rather inquisitive person I was always asking questions and was totally impressed with the level of knowledge and willingness to take the time to provide a detailed and easy to understand answer by every member of the staff from the Doctors to the staff on the front desk. Furthermore reading the complaints about waiting time I have to say any business as good as this one is going to have a high flow of patients in order to make a profit under the stringent constraints of Medicare and insurance guidelines for payment. Observing the office flow I can only say I think they do an excellent job of handling the high volume of patients they see each day with minimal delays compared to other medical facilities I have done business with. It is an imperfect world and our medical services are constantly evolving with some growing pains along the way, but in my humble estimation "The Eye Specialists" are a perfect example of some of the best results of our evolving medical system. Finally in closing this review I would like to add that while the technical and communication skills and resulting outcome of the surgeries of my wife and I are absolutely awesome and a source of enduring gratitude and respect for everyone at this business there is one other item I feel worthwhile to make note of. They have all been doing their jobs for a long time and yet they remain enthusiastic and excited about what they can do for each patient. Dr Bosetti and Dr Jameson can only be described as having unbridled joy and love of the care they provide to their patients. Dr Vu is just a little more reserved but once you get him started talking he is equally caring and responsive to his patients. The enthusiasm and positive attitude seems to be the norm in all the other staff members and it is truly remarkable and a pleasant experience from a very satisfied patient point of view. read more

I've been going here for 3 years and am very critical of all aspects of the business. The doctors are top notch. My favorite being Dr. Mehtani M.D., he is a special soul and I couldn't be happier! He is thorough and kind, and his knowledge is supreme! The staff here is excellent, the receptionists up front are always kind and very professional, Nurse Laura is a kick in the pants and I love her as much as I love Dr. Mehtani. I've also seen all three other doctors and they are just as kind and good as Dr. Mehtani. I would recommend this group to everybody I know, and even those I don't know! I give them an A+! And that's saying alot since I am super critical of medical practices in general! I want to thank Dr. Mehtani from the bottom of my heart! Katherine read more

Had a great experience working with Dr. Kristen Glasgow, who helped me get fitted with the latest in contact lenses that are designed to help patients with Keratoconus. My vision is now better than its been in 20 years. read more

I switched to The Eye Specialists about 5 years ago and I have been very pleased with my treatment by them since then. This medical practice, founded by Dr. Bosetti and Dr. Jameson, served me well in managing an acute "dry" eye condition. For some time I have also been experiencing a slowly "maturing" cataract problem, which has recently led to corrective surgery and lens replacement. Despite post-surgery complications due to my "dry" eyes, the surgery has been successful because of the extraordinary care I received from the doctors and entire staff at The Eye Specialists. George Schofield uniquewine@aol.com read more