My experience with cvs today Phone call #1 "Pharmacy can you please hold..." 15 minutes later, line picked up....disconnected Phone call #2 "Pharmacy.....can you hold please, there are 4 calls ahead of you...." 35 minutes later, cvs worker said he would fax my Dr refill request...... So not ideal but not terrible..... UNTIL pick up...... I came in the store tonight, and I kid you not there were 10 people in line and 2 workers.....Normally I would be understanding and sympathetic to their situation of being understanding ....but they were both dismissive and rude when people started getting agitated. After 40 minutes I left.....I will have my Dr give me a hard copy and I will go somewhere else. read more

Absolutely the worst pharmacy. Meds are never done on time (if they even have it, I mean they won't tell you till it's time to pick it up) and when you have questions regarding what's going on with your medication you're given the worst fuckin attitude by the pharmacy technicians. Was told my children's meds would be ready in 1 hour, waited 6 and the last 2 of those hours their Medication was supposed to be expedited. If a med is not covered by insurance, the pharmacy is supposed to call doctors office and let then know so doctors can figure it out on their end, but guess what, this pharmacy doesn't! So you'll have to do that part of their job for them..How awesome of you guys! And to add, I find it funny how when I come in and ask for assistants with a product, I wait 15-30min for someone to come help (like with the razors) But if I walk in there to get a drink or a bottle of nail polish, I get followed. read more

This pharmacy has been terrible the day i switched. I came here for convenience because it's 24 hours. The last couple times they gave me the wrong meds, they gave me 3 bottles of one and forgot the 2 most important ones i asked for, they never have it ready when i call, when it's their mistake they still make me wait for the entire line to have me come up and fix their mistake. They didn't have my med in stock the last time and didn't fill it so by the time i came they told me they didn't have it, but then they checked and decided they DID have it and still took 30 minutes to fix their mistake and get me my life saving medication. They're awful and I'm switching as soon as possible. On top of messing up 100% of the time they do not have good customer service skills. They're terrible and rude. Don't go here. read more

I've been coming to this pharmacy for years- and tonight when I dropped in to use a coupon for a free Essie nail polish (which I received from cvs)- it wasn't working and the "supervisor" Karla was VERY rude to my boyfriend and I. Save yourself the hassle, and go to another location where they actually have manners and try to help you. The other worker followed me down the aisle asking if I needed help- like I was trying to steal or something. read more

I am so disappointed. Since their policy change on how many test strips they will fill for a patient (no matter what the patient's doctor thinks about it) .... Found me scrambling for a new pharmacy. What a mess. I could not get my prescriptions transferred. The new pharmacy would be put on hold and left there for several hours before getting hung up on. Multiple times. My calls to the pharmacy weren't answered or I was hung up on. I finally gave up and requested my doctor call in new prescriptions to the new pharmacy. Inexcusable. Terrible service. Avoid them if you can. We will never use their pharmacy again. read more

I hope you have all day. Spent 45 min in drop off line to hear I need to wait 3 hrs. I showed up 5 hrs later waited again in a 30 min line, to find out they haven't even started on it!!! Great place to go if you have all day to blow it's a great place to do nothing read more

Slowest pharmacy in the world. Always long lines, always long hold on the phone, always takes forever for refills. Does not matter the time they are slow as man I want to cuss read more

Don't go here. Just don't go. They won't improve, our only hope as consumers who want a bare minimum of service is to drive them out of business. If you spend money here you are contributing to a place that causes undue suffering for hundreds of people. read more

I don't know why this particular store/pharmacy got only 1 1/2 stars, but they're crazy. I don't shop there so that part doesn't apply to my review, but I do always use their pharmacy & have been for years now cuz they r so good & accommodating towards me & getting my meds ready on time. They do their best to communicate w my Dr's office if needed & I especially wanna give a couple people frm that pharmacy a shout out & props for their guaranteed work like Toni the pharm tech, and Emily & Ovanis, the main pharmacists there some acknowledgment..... those particualr 3 hard-workers deserve alot of recognition. They have always been so nice to me & they've gone over & beyond for me multiple times as well to satisfy my needs & most of my requests (that are reasonable, of course). So at the end of the day, when u show employees frm anywhere respect & appreciation & if ur always kind & understanding towards them as well, especially at any pharmacy, I guarantee u u'll get the best service & be genuinely favored to be helped out best they can. So basically, if u pay it forward, u get great service right back some way or another in return. But if u argue w them, insult them, make outrageous & self-centered, petty complaints, etc etc, then ur not gonna be treated much better than before, so best to always show them gratitude. It's not hard. Not too much to ask. And doesn't cost anyone a single penny to show kindness & compassion to these hard-working people. So, Toni, Emily, & Ovanis.... u guys rock! And are all such a pleasant sight to see every time I come in. Thanks for all that u do & have done for both me & my husband. Wouldn't change pharmacies for the world! (High 5s & hand shakes) -Tiffany & Daniel read more

Absolutely worse service ever. Trying to buy 3 items the manager advise me that if I wanted to do 3 purchases I had to go back to the line? Then she proceeded to pull the items from my hand .She is lucky that she's so old and I'm respectful because if she does it to someone else they won't take the disrespect I'm sorry that she hates her job . She should quit and allow someone that is not so lazy take care of us paying customers. Very upset. Karma will get her. I hope they treat her the way she treated us. It's ok to be ugly fat and old but rude? Not so much read more

Seriously surprised! Cold service and was refused the right to use the restroom. My wife frequents this CVS and knows they have a restroom. When I asked to be pointed to the restroom was told they have no public restroom. What kind of CVS doesn't have a restroom. I will no longer give my money to this CVS and will highly recommend everyone to do the same. Unbelievable. read more

This place is worse than a joke. So, we take our daughter's prescription and drop it off here, they tell us to come back in 20 minutes. We walk around the store for 45 minutes, head back and they tell us, please can you give us another 20 minutes? So we walk around for another 30 minutes, and head back to the counter, and it's not ready, so they nice lady asked if we can PLEASE, give them another 20 minutes? Ok, so we head out to dinner, and head back almost 3 hours after we originally dropped it off, guess what? It's still not ready, really? I know, can you give us 20 minutes please? So we give them my girls number, and tell them, just call us when it's ready. 2 hours later, they call her, and I said, I will just go back, it's not a big deal. So I walk in, and guess what? They have the nerve to tell me, ITS NOT READY. Then why would you call me? The girl that called left, and they couldn't find where she put it. I am glad it was just cold medicine, if it was something serious, this would have been ridiculous. They did actually give it to me, it just took them ANOTHER 20 MINUTES... read more

Always a wait here!! The workers are Lazy!! They will say anything without researching or checking on your prescription.. I have been here 3 times to pick up my meds and told 3 different reason why I could not get them.. No I finally call him very upset and what do you know?? We get to the bottom of a simply problem It's called DO YOUR JOB AND NOT BE SO QUICK TO RUSH THE CUSTOMERS OFF!! Rhoda read more

I received the worst customer service from Debra this afternoon. We came in for a snack for the kids and she looked right at me as I walked and didn't greet me. No biggie. We asked where something was and she rudely pointed us in the direction. When checking out she was so cold to my 11yr old son. I really got the racist vibe from her. And it was confirmed after she became all smiles with the white couple behind us. I will never return to this dirty store. I will also be calling to speak with management and corporate in the morning. read more

This pharmacy is a a joke. They never answer. the pharmacy calls, text to say a prescription is ready and then say they dint have it when you go to pick it up? Also, the workers there are extremely rude and unfriendly. It's a damn shame. read more

I got out of the ER with my sister around 11pm on a Saturday night. We had to fill two prescriptions and the line was super long. However once i dropped off the prescriptions they told me it would only be a 20 minute wait. They had the prescription filled in 14 minutes. I was impressed. They only had two people working but they were doing their best and it showed. I can forgive the log drop off line because they filled it in a prompt manner, and even thought he pharmacy was very crowded the tech never lost her cool and was pleasant the whole time. Great job guys, i'm glad you could help me and my sister. read more

The pharmacy waiting area is filthy. There are not enough employees to handle the load, and they insist that everyone wait to receive prescriptions in the order received, rather than clearing the backlog. I am waiting two hours for a prescription go ear drops that are on the shelf, right behind the pharmacist's register. Ridiculous. read more

1) Homeless, dirty, smells, no service, rude, long lines. 2) Corporate should close it, if they don't fix it. 3) We will not be back. 4) We have only been going to this location since it opened. read more

This is the worst Pharmacy i have ever been to. They are very slow and do not go or do anything to help you get you meds. Its been three days and still no resolve in them not calling the doctor or communicating with the doctor to provide the additional detail and the detail written the way CVS wants before the except it. I may loose my job behind this due to to not having the meds effects my ability to focus. There needs to be a number for customers to call to report when service is this bad and also to help respectively resolve simple issues. read more

They suck don't go here go anywhere else .i waited forever in a isle and asked for help twice and they couldn't help me out so I walked out and said never again and trust me this isn't the first time I think they hire slow people are need to hire more read more

The worst place to fill your prescription. My doctor electronically send the prescription around 5:20pm. I went at 10pm to pick the medicine and it hadn't been filled. The lame excuse they gave me was unacceptable. I will definitely look to get future prescription filled else where. read more

I have no problem with the am, and evening employees... This review is strictly based on the night shift employees that work from 10:00 pm until 4:00 am... I've been coming here for 12 years, almost longer than most of those employees worked there... For some odd reason, every time i go in to buy something or pick up my mother's medicine, the manager him self follows me around like im gonna steal, even if there is a security guard present... It is very uncomfortable!!! I dont know if he's racially profiling me but i know I've heard other people complain about this specifically.. H&r needs to look into this because it's very unprofessional and quite disrespectful.... Besides this, all the other employees are very nice and helpful...they all know me and my mother due to us being customers for over 12 years... read more

On hold with the pharmacy for 30 minutes ... finally someone picked up the phone I said hi let me take you off of speaker and the only Russian lady that works back there hung up on me. Now I am on hold for another 40 minutes still waiting for someone to pick up! If it wasn't for the fact that my insurance is already approved for this prescription at this pharmacy I would not bring my prescription here at all! I cannot believe a management team would allow someone to treat their customers like this! This is not the first time i have had an issue! I have tried to get my prescription filled here since February which was authorized through my insurance and no one wanted to do the footwork to see why it is not being authorized! I finally do THEIR JOB and call my insurance company and the were confused as to why it has not been processed. They did not even have a note as to if they tried to process the prescription or not! Meaning my insurance company did not even get notified I was trying to fill my prescription! I told the guy to have someone call the insurance company today and i one did! I am appalled at the quality of service they provide to their customers! I will definitely be speaking with a supervisor and writing into corporate as this should not be the general way you treat your customers! WAS ON HOLD FOR 2 HOURS! FINALLY WHEN SOMEONE PICKED UP IT WAS LAUREN WHO GAVE ME THE BIGGEST ATTITUDE! SHE KEPT CUTTING ME OFF WHEN I WAS ON THE PHONE! I ASKED HER A QUESTION AND SHE WAS SPEAKING OVER ME... SHE THAN PROCEEDS TO TELL ME ONE OF THE GIRLS JUST LEFT ON LUNCH! LUNCH? When you are sooo busy you can't answer the phone for a patient you go to lunch? She tells me there is no supervisor on duty and to call tomorrow his name is Robert. I will definitely be calling tomorrow because this is ridiculous! I am so upset that they have this type of service here as I usually really like CVS and it is close to my house! read more

The pharmacy has really nice employees. I like this cvs because is 24/7

I love that this pharmacy is open 24 hrs and close to av hospital, however, if you call them you will be on hold forever. Today was my 2nd time calling and being placed on hold for over 30 min just to ask if my prescription was ready. read more

I was faced with the absolute worst customer service ever......I went to drop a prescription off for daughter who was waiting to be released from hospital at 8pm on Friday. There was only 1 person ahead of me so the wait wasn't long at all......first thing the rudest clerk ever said was that there would be a 3 - 4 hour wait, before even looking at the prescription. Then after she briefly looked she said there were 2 of the medications they didn't have and wouldn't be able to get until Wednesday..... I asked her if she could check other pharmacies, she looked at me like I was crazy and felt out said " no, you check" she was so disinterested in her job or any form of customer service. I went across the street to Walgreens and experienced the complete opposite, I received 5 star service with out even asking, the technician there went above and beyond to be of service. CVS is OUT of my list of pharmacies to use. read more

I had a hard time giving this store it's proper rating. When it comes to the employees I think they are really nice. But then again like the other store they don't always have everything in stock! Specially new items I was trying to buy the new slip on Huggies diapers and they don't even have them yet. the lady told Me they might get them till next week. So what's the point of having them on sale? read more

I just left that place and they originally told me a hour for my kid's medication, here I am 5 hour's later and I left without one because one lady asked Dana if I could use the restroom for my 4 year old daughter and she said "right now is not a good time". I could see if it was for myself but she basically told me not my problem, while all the other two pharmacists who were male just stood there. A school night and they wanted me to wait longer. read more

Man if you feel like getting lied to on wait times, and waiting an hour to get helped come to this pharmacy. It smells in this store, its dirty, and they have average wait times of 4 hours to pick up your prescription. I dropped my wife's prescription off at 3:00 they said its about an hour wait so I come back at 5:00 they tell me its not ready yet, they are doing a shift change and it will be another twenty minute wait. No wonder why Walmart and target are forcing the other stores to close down I hope CVS closes down becouse this is bull crap...... read more

I have been using save-on drugs lately because I find every item I've ever needed from a drug store in there and their prices have been lower than places where I used yo shop. Parking is also not bad. I can run in there late at night and they are open. The store is always busy but they add a cashier when needed so the wait is not bad. I can't say that about the pharmacy counter because sometimes I have waited for my medicines for a long time but the stag were polite and apologetic and that makes the waiting easier. read more

Good part of town, convenient but the outside is dirty, a lot of peddlers loitering, drug deals made in the parking lot. These activities are in the daytime I would NOT go there after dark and if you do go inside be on alert. The last time I went inside the cashier had words with a customer in front of me I ran for cover then the undercover security showed up of whom was not much better than the cashier. Too bad because it's really a great location. read more

CVS pharmacy is not giving Medicare recipients their discount drug benefits. You do not have to be enrolled in Medicare to receive this discount benefit. Don't allow them to bully you they are suppose to provide the Medi-cal rate in other words you pay the cheapest amount for the drug. See Senate Bill 393 by Senator Jackie Speier : As a Medicare beneficiary, you are entitled under Senate Bill 393 (2000) to receive your medications at the same discounted price as the State of California Medi-Cal reimbursement rate*. All you need is your Medicare card. For more information on this program, you may call the Department of Health Care Services at 800-541-5555, email us at pharbene@dhcs.ca.gov or visit our website at http://www.dhcs.ca.gov/individuals/ Pages/PresDrgDisPrgmMedRcpt So therefore you might pay under $10.00 for your prescription, don't be fooled knowledge is power and also keeps your hard hard earned money in your pocket. read more

If you can, you might want to find another pharmacy. I have found the staff at this one yo be rude and not efficient. They constantly get my prescription wrong and do not follow the orders given by my doctor. When I decided to change to another pharmacy, I notified them. They however continue to fill the prescription, still incorrectly, causing a problem with my insurance. Updated my review to reflect one star when I found out they once again, filled a prescription they did not have the authorization to fill, and charged my insurance company saying I had picked it up. Not just once but for two months in a row. First made of copy from my insurance site, to have proof, then contacted CVS main headquarters asking them to contact me immediately. Surprise, never heard from them, however the incorrect information did get deleted from my insurance claim page. Not sure if this is just the unethical practice of this CVS or others as well. read more

there are numerous products in the makeup section that are unmarked and/or do not have price tags on the product or the shelves. I mentioned to the cashier that i would have purchased more if i knew what the prices were and she chuckled. other than that, the store is clean and well lit. the prices could be better but that is what the convenience of being one of the the few 24 hour businesses in the antelope valley costs read more

Terrible pharmacy - seems to be mismanaged. Have to wait forever for your prescription to be filled even though you are the only one in line, you wait 30 minutes or more - they need to readjust there way of doing business and try to fill the ones for people that are waiting instead of those that have been called in or have people assigned to both jobs. Have given my business to Burns Pharmacy - more professional. read more

No public restroom... how you don't have a restroom what if someone was pregnant and couldn't hold it...

Went just for some coffee and sun flower seeds First an employee pointed out my boyfriend Then the security came over to see how his mouth was cause I guess someone who looks like him got hit in the store We explained it wasn't him and we had no idea what he was talking about He said wow you just really look like him then He left us We continued looking around, had the coffee in our hands and was making our way to pay. But then the employee who pointed out my boyfriend earlier came rushing towards us, looked at us, grabbed the coffee out of my boyfriends hand. She then went to inspect the bottle shoved it back on his hands and demanded that we go to the cash register, which we were going anyway She then stomped away. We were so shocked by this rude encounter we put our stuff down and proceeded to leave. Another customer tried to console us telling us it was okay that we shop there. But we were not about to give them our money after this horrible experience of them treating us like criminals Last time we are ever going to CVS on J. read more

Absolute worst customer service experience I have ever witnessed. My fiance had a horrible accident and at about 330pm I had the RN call in his RX from Henry Mayo. I tried to call but ofcourse the phone is always busy and cannot get through. I wanted this to be ready because the hospital is an hr away and he had this thumb amputated, you can only imagine the amount of pain he would be feeling once his meds subsided. We get to CVS. I go in and I def had the hard copy RX in my hand bc my fiance reminded me to make sure I bring them in (esp since it was not my order, duh). So I go in the pharmacist (Sarah) tells me it's not ready to come back in an hr. I was already pissed bc I had a feeling something was gonna go wrong and the store smelled completely like feces and vomit, so disgusting. We both come back in an hour and wait in a ridiculous line for 25 minutes. Another pharmacist says 1 Rx wont be in until tomorrow, 1 has to be ordered in person, and the other one is ready. Ofcourse the pain reliever we need was not ready. So we have to go to the drop off and guess whos there, Sarah. I tell her, "you told me to come back in an hr and did not mention that 1 Rx needed to be ordered in person and 1 wont even be available until tomorrow and now my fiance is in extreme pain" Instead of apologizing or trying to expedite the situation and fix HER error, she tells me that I never brought in the RX and that its gonna be another hour. I told her no its not going to be an hour he needs his pain medication now and I know I brought in the RX. Clearly she did not look at the RX order on the computer or in person or she would have know the one RX wouldnt even be in until tomorrow and that one needed to be ordered in person. What an inconsiderate incompetent employee. Needless to say an hr later we finally got his pain medication and high tailed it out of there so I could breathe fresh air again. Probably need an RX just after visiting that disgusting store. Horrible customer service, slow service, non sympathetic, feces smelling, dirty CVS. Yuck Yuck Yuck. I will be going to Walgreens right across the street from now on. Better service, cleanliness, AND they have a Redbox :) . Never go to this CVS unless you want to be called a liar, wait hours for a pill, and if you like smelling shit. Gross. read more

Absolutely the worst pharmacy I have ever been to. Every time I come I have to wait at least 3 hours even though they tell me only 1 hour. Today I dropped of my prescription at 230 was told it will be ready in 1 hour. Came back, was told not ready. Came back 2 more times both times told they still were not ready. Now I am sitting in their waiting area as they say it will be only 10 minutes. Highly doubt it. Poor customer service read more

Bad service, no consideration to patients illness or time. 2 hours to pull a box from a shelf!!!!!!!