The Store Manager Carl Liscoumb is rude unprofessional, and should not be the manager of the store! Rob the assistant manager should be the manager! The store was busy on a Saturday morning, which I was OK standing in line, waiting patiently and to check out we're still waiting for a 2nd checker, I go to finish paying for my transaction and asked for cashback $200. I step aside and let the cashier Ray continue to help customers cause we're still waiting for the 2nd cashier. Ray asked for a loan request 2 times and on the second time they call back down he explains the customer is waiting for the $200 now I've been waiting 8 minutes at this point and now it's 10 minutes or more the store Carl Lisacoumb comes down with some young girl like a puppy dog follow behind him. Ray is checking out customers too. Carl says, WHAT TO DO YOU WANT! I say I've been standing here for over 10 minutes and I would like my $200 and that was unprofessional. You would think he would've come down knowing that the customer was waiting for the money? Apparently Not instead WHAT DO YOU WANT! needless to say the girl comes back eventually with the $200 only took 20 minutes never counted! I stood there talking to Laura from bakery Excellent department and the girl I said how unprofessional this was, and I was expecting Carl to come back and not her with the money and the girl says if you think so. Like she thinks it's ok to speak to employees and customers! I said to Laura Let me count it to confirm I do have the $200 shortly afterwards Ray is trying to give me $200 more because the l girl didn't tell the cashier Ray that I received my money I told Ray I have the $200 and he said he was never told that I received $200 I moved back in 2015 and this store and staff Arcelia, Linda, Sherry, Teresa, Ray, Laura, Roni, Chris all of the employees are Excellent exceptional 100% Excellent! read more

Nothing ever changes. All of the inexpensive bottles of shampoo are locked up. I set my stopwatch app and push the assist button. 3 minutes later no help in sight. I have a small basket of items. Go to self checkout. There are no bags. Apparently Von's is worried that someone will steal a 10 cent bag and that is worth inconveniencing every single customer who uses self checkout. I can't even obtain a bag because the employee who usually waits at the desk to "help" isn't there and isn't there for my entire transaction. I start stuffing grocery items in my sweatshirt pockets. On the way out of the store a produce item falls out of my pocket into a filthy puddle. I call customer service. The person I talked to clearly didn't care. She offered to have the manager call me. The last time the manager called me all I got was excuses and the store has continued to get worse so it's pretty clear they do not care about the customer experience. Although this store is 1/2 mile from my house, so is the Neighborhood WalMart. Since I have to go to WalMart to replace the produce item and buy shampoo, I will be doing all my shopping there and will never set foot in the dirty, poorly run store again. read more

I would have rated this STARBUCKS VONS in Palmdale, Rancho Vista a zero. Customers be aware!! VONS STARBUCKS will charge you an additional $1 if you modify your drinks. Ex: I order a Trenta Macha Lemonade, I asked the Barista please no additional water or ice added on my drink. I request that because I end up with a water down drink, and I pay a lot for water down drink, STARBUCKS charge customers additional $1 each for no additional water, and NO ICE on your drink. Price gouging. I reported them t the FEDERAL TRADE COMMISSION (FTC) see attached complaint receipt. PLEASE CHECK YOUR RECEIPT for overcharges, ask why us your coffers so STARBUCKS coffee is do expensive!! CUSTOMER BE AWARE you are being overcharged!! read more

Vons - Confirmation FTC report complaint receipt - Grocery Near Me - Palmdale, California

Night shopping was terrible. 9/02/25. Understaffed, one regular line plus self-checkout. Long lines and VERY upset customers. Understandably. Is this the expectation now? read more

Mary that works in the front is extremely rude. We tried to cash in a lottery ticket and sue was very dismissive, said that no one would be in til 2pm to cash it in, as she was walking away from us. She wasn't curtious at all. The store is nice and well kept but unfortunately the cashier was rude. read more

What happened to box people? 6 pm on a Saturday and the pro shopper in front of us got manager packing help. We don't come here for the prices. Up your customer service! read more

The newest and most up to date Vons location in the AV, but unfortunately it's not as well stocked or well serviced as the location on West Avenue L.. so sad. It's Friday afternoon on Memorial Day weekend and there aren't enough checkers, and the Customer Service area is completely dark and unmanned. During our entire shopping trip, we could hear the phone system ringing non-stop, and the automated system kept announcing there was a call for customer service. Clearly no one was going to answer that line. Most of the few things we came in for weren't on the shelves and when I asked a clerk if there was more in the back, I was told he did not know and they don't check stock. Whatever is available is on the floor, period. Really? I'll likely go out of my way to the other location next time. The interior isn't as up to date but at least they're much friendlier! read more

What an amazing Grocery Store! Beautifully designed & Clean! They have an amazing selection from Floral Design to Butcher Shop! Their check out Staff is also very friendly & helpful. And they have a delightful Starbucks counter too! Lots of goodies in the bakery & Deli shop ! The Checkout Clerks are excellent very helpful in teaching you to navigate the Von's App. To save you $$. They also are in good cheer & wear the decorative t-shirts to support local interests & promotions I.e. Cancer Awareness, Flood Victims Donations, or Dodgers Games! A big shout out for Cashier 'Ray'. Grocery shopping at this Chain Store is a pleasure even at the crowded times & Holidays! read more

I stopped by my local Vons meat counter to pick up a beef brisket and kindly requested if they could prepare it for me. The staff informed me that I would need to wait for Chris as he was on a short break, but would return in 5 minutes. I must say, waiting for Chris was definitely worth it. He expertly prepped my brisket for smoking, and I would absolutely recommend him for any meat preparation needs. Thanks Chris read more

There is no one better in the AV to take care of your meat needs than Chris at the Ranch Vista Vons store. He is top notch in everything he does. knowledgeable, excellent customer service and makes sure things are right to your satisfaction. Highly recommended Chris! read more

Friendly, helpful people and 2/3rds of the store wasn't locked up!! I only had to wait a couple of minutes for a very nice person to help me obtain the items I needed that were in secured locations. read more

Best Vons I've ever shopped at. The produce was so fresh and lots of organics to choice from. Store is supper clean and well stocked. The works are very friendly and welcoming. Great shopping experience. Prices are a little higher but the freshness and quality makes the prices okay. I will no longer shop at Sprouts or travel to Whole Foods in Valencia. This is my new store of choice. read more

Today I needed a very specific cake last minute and called everyone with no luck! I called the bakery and spoke with Shelby who was my saving grace! She was sooo kind and went above and beyond the call of duty to help me! I will now forever use Vons for all my bakery needs! Shelby you are an angel!! The cake was beautiful and tasted great not to mention EXACTLY what I asked for. read more

the managers there are always watching even when I have a receipt they check it and two woman one with blond hair in a pony tail and a short Mexican are always following me in the store it makes me very uncomfortable even when I'm using self check out they stand right behind me and watch my every move read more

This Vons is my go-to for fresh flowers . Their fresh flowers are long lasting. You can't beat the price and you won't be disappointed with their variety of flowers. When my daughter got married I actually used Vons flowers in her bouquet. My favorites are the Astromerias and the mini carnations. Not only are they economical and beautiful they last for weeks. Who needs a fancy florist when I have Vons. With the price that I pay at a florist I can buy flowers at Vons and fill up my home. Thank you Vons! read more

Vons - a vase of flowers on a kitchen counter - Grocery Near Me - Palmdale, California

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Really well stocked and clean lots of organic products lots of parking and fast food in area its a small vons location never busy place you'll be out fast very expensive place read more

They need more knowledge on gift cards! They don't let you use gift cards. Apparently their system doesn't work, Scammers

Tiffany at Vons is GREAT. This security guard is so awesomely, kind, personable and dedicated to her job. She has such a clean scent to boot! Thank you for keeping her in your employ please strongly consider her for upcoming raises. Wonderful lady Thank you for reading this. P.s. Dieshay and Amy get honorable mentions. Dieshay found the items I couldn't, he was so helpful and kind. Amy was super nice and found a legit way for me to get the discounts I needed in a timely fashion. Thanks to your stalwart crew! read more

This is the second time I am rating my local grocery store. The tables that are outside it's a wonderful idea, however they are dirty and do not provide any shade, no wonder why it's very rare that I see individuals sitting down. Please beatify the exterior and/or provide tables and chairs indoors so that customers can enjoy a snack, beverage or even a meal. Moreover, understandably so Von is in the business of selling yet it is surrounded by a large residential Community which would mostly likely take a break to consume food or even have a glass of beer or wine well they're doing their shopping. read more

I enjoy this store. Good selection, typically pretty clean...not a fan of the recent "vendors" hanging out trying sell crap in front of the store/in the parking lot. Maybe the manager(s) should square that up real quick...not a good look for any store read more

I never had a problem with anyone from the store but until earlier this week. I asked this female cashier can you exchange this bill for smaller ones & she gave me whole attitude for no reason then she tells me " I guess" that was 4/08/2024 read more

I've never had a problem with this store before but today was something else. As soon as I walked in security was quick to make its way towards myself and my daughter as we browsed through the verity of pumpkins they had at the entrance. We continued our shopping and felt as we were being monitored/followed and when we got to self check up the old lady watched me real closely as I scanned my items as if I was going to walk out without paying. What a terrible experience to have when a teenager is present. I'm sure there are other things they should be monitoring that are way more important! read more

Waited in line and when it was my turn to be checked out the cashier rudely put a lane closed sign in front of groceries that I had already unloaded and walked away. Absolutely shocking. read more

Ok, I can't take it it any more with the horrible customer service with this pharmacy. It seem like every time I have to use this pharmacy, they always fail to acknowledge me standing at the counter waiting for help. Mind you there will be no one else in line just me at the counter. After five plus minutes I stated in a loud voice in order to get to their attention. "SHOULD I COME BACK, IF YOU GUYS ARE TOO BUSY". That was the only acknowledgment I received. (It is important to note that there were two people working both were on their computers, one of the employee had his right hand against his cheek too busy to even look up to see if customers needed help. I can go on and on but I just needed to document my frustration and possibly have some changes made. This has happened more than once. Unacceptable.... read more

So I came back Christmas Day to return my carpet cleaner. At first I thought I was going to be an issue because it was Christmas Day customer service was closed. But to my surprise Ronnie was at my rescue. Thank you for the outstanding service. read more

This review specifically applies to the bakery department. I'd give it 1 star for cake aesthetic, but gave it 3 for initial friendliness from staff and for management's effort to resolve the problem. The photo says it all. My husband and I ordered a gender reveal cake and showed the bakery staff what we wanted-a blue to pink to white gradient cake as seen on the picture. We were told they can do that, so we finalized it as they took notes, and that was that. When we went to pick up the cake, the 2nd photo is what we got; it looked like someone one was getting ready to clock out then said "oops, I almost forgot to make this cake, let me do it real quick." It was hideous and tacky. We asked for butter cream, and we got regular frosting. The bread tasted good, at least. Our gender reveal was a success, but the cake's appeal, not so much. Thanks to management though, who offered us a discount. read more

Vons - Cake asked for (w/ rainbow color confetti instead) - Grocery Near Me - Palmdale, California

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This place used to be the best. The people that work here are mostly friendly but lately the management is failing. It's 5:00pm and the lines are a mile long and only 2 checkers are working. One is working the self service lines and line 1 at the same time. I'm going to switch to Trader Joe's and Aldi. This is a joke. read more

I've never felt the need to write a review about this place, but the older white guy working the seafood counter tonight, 5pm 12/23 was incredibly rude and cold towards my husband and I. Absolutely no customer service skills, and just genuinely rude with no people skills. Left a bad taste in my mouth and will probably consider going to another market from now on. read more

This is MY store. We all have our own grocery store where we know where everything is and we hate shopping in other grocery stores. Well this one is mine. I love the store set up and I love the employees. They are all very courteous and have no trouble helping. There is a Starbucks conveniently located inside the store and deli makes some fantastic sandwiches and breakfast burritos. *TIP* for customers and store management. There is only cart return in the front of the store and way in the back of the parking lot. So leave your cart at the door and carry your bags if possible. The store should definitely consider sacrificing two parking spaces one on the east side and one on the west side, at a halfway point, for a cart return. read more

Went to Vons on Ranch Vista and arrived at 601am. An employee tall skinny white guy with a beard. You could tell he was running late. He closed the doors on me and I advised me just using ATM. He replied SO What! Wait 5 mins more he shouted at me as I was using the ATM. Yelling in the store to other employees not to ever allow me in. Horrible employee read more

Andrew from the Delicatessen department was my knight in shining armor this afternoon. I ordered a breakfast sandwich and Andrew made sure he made this sandwich the best that he possibly could. I hadn't eaten breakfast yet so I was really hoping for an amazing sandwich and Andrew delivered just exactly what I needed. Thank you Vons for this man. read more

I just wanted to give a shout-out to the barista at Starbucks named Neesha I think. She had a smile on her face even though there was a long line for the cups and helped everyone out and even explained to me and a few other people how to use the sb app with no hesitation. That's what you call good customer service! Thank you !!!! read more

This is my new Vons since moving on the west side of Palmdale and I have to admit I really like this store a lot. I like to go in the evening without my little one there you see almost every house wife from the west side of Palmdale/Quartz Hill and lost husbands on the phone talking to their ladies. I always buy fresh fruits and vegetables. They have a nice variety of pastries and cakes. The one thing they changed that I do not like is their fruit tarts have chocolate. I do not eat chocolate and it's a pain trying to buy a simple fruit tart. I've notice their Starbucks is a lot bigger than the one in Lancaster. Store is always clean and very friendly employees. So far so good. My reason for 4 starts is the fruit tarts and high prices other than that it's all good. read more

The store is excellent and outstanding but my main heartburn is with the app!! I've contacted everyone except my elected representatives and no one can make it work!!! Please oh please someone come to my aid... I only have one star to get attention of someone to assist me!!! Thank you in advance. read more

Waited in meat for 15 mins. Crickets. People left. Then STILL screwed up my order. Learn from Vallarta. Will try to post the vid. read more

Vons - a view of a butcher's counter - Grocery Near Me - Palmdale, California

This is my local grocery store and I love everything the customer service is the best. From the Starbucks that always make my drinks right to the meat dept. that makes the perfect cut of fresh meats. The produce always stocked, the staff always happy. It is always a great experience when I come to shop. read more

This is my favorite Vons, I live 3 mins away and it's always great to stop by if I need anything last minute. The staff here is great and everything is all well organized and for the most part employees are really helpful. The only reason they did not receive a 5 star from me was because of one of their barista they have at the Starbucks located in the store. I didn't get her name but she is sooooo rude!! Every time I go into that Starbucks I'm so nice to her so I can receive the same attitude but she does not have it, she's so rude and looks so miserable there, it ruins my days. They need to speak to her about it ASAP. It's all the time she's there, it's like she hates her job. I don't have to say any name or anything because if you go to this Starbucks you'll know who she is by her energy. read more

This pharmacy is exceptional in a sea of incompetence and dismissive business practices!! They recently caught a potential life threatening medication error. The prescribing physician wanted to just go ahead with the medication and the pharmacy refused due to previous reaction alerts to penicillin. So grateful for their attention! Thank you thank you. read more

Chris is awesome in the meat department I told him what I wanted and he delivered as promised We had a great Christmas dinner thanks to him We also appreciated his knowledge and experience his advice was helpful Vons has some great deals and now I will pay closer attention to them I always have a good experience with when shopping there read more

I wanted to say thank you to Tony the store manager and Chris the meat department manager who took care of me after a small disappointing first time experience. They made me a full-time Vons customer by their care concern and generosity thank you again I look forward to seeing you each week read more