starting with the floor is filthy and the shelves full of dust and disorganized....and it smells bad the minute you walk into the store. The phone system for calling into the pharmacy is tedious and inefficient...it typically takes me about 15 minutes to get through to someone. THEN, there is the WAIT for it to be filled. Also, attempted to bundle medications and delete ones no longer necessary, and they continue to send them. One mistake after another. Pathetic read more

Unprofessional and lazy cashier in the store locked the doors as I was walking up. Watched me get out of the car, start walking towards the entrance and locked me out. According to the hours of service the store was still supposed to be open for 15 more minutes. This location will never see another dime of my money and I will make sure everyone I know never shops here. Disgusting. read more

Sat on hold for over an hour to find out if my prescription is ready and got hung up on while on hold. I've spent five hours on the phone so far trying to get this filled. It's no wonder their ratings are so poor. read more

My fave pharmacy in CA. It's bigger than the pharmacy back in good Ol' Red Bank - Professional Pharmacy - but has the same "personal ", friendly , efficient approach and atmosphere . read more

This pharmacy is very unprofessional and not helpful to customers. They are disrespectful and rude to elderly people. Diana is a pharmacist who should not be working with a vulnerable population, she has no sympathy for clients in need for help . I wish CVS would make sure that they hire staff with dignity and commitment to their costumers, serving the Laguna Woods residents. We will close all our accounts with this company and advise other residents in Laguna Woods to do the same . read more

Having worked with the public for 25+ years I learned that two people with the same experience could relay their impressions and they would not sound like they had the same experience at all. As a working woman I am always most flexible with my fellow working women. I could give more justification but basically I would like a situation corrected as soon as possible. You have in your employ Teresa , I believe Ortiz as the last name. I was told she was the manager. Having gone to this location many years I have seen many personal changes. The problem I would like addressed is that no customer should be talked to or treated the way I had that day. The cause was that the store had not programed the proper info into the register and I was charged $6.26 for 4 Hagen Daz when I should have been charged for 2. I had my bill with me when I returned to the store. Teresa immediately said "the price is not for all varieties". I said that was not on the sign. She asked if I had returned with the Ice cream and I pointed out that should be unnecessary. She continued to state her points of why I should not be given a refund for 2 containers. At this point I was very disappointed. She insisted I come back to the freezer to see my error. I, of course did, and at the freezer she saw that all varieties were 2 for one. Without apologizing she turned around heading back to the register. I thought this was it, problem finally solved. No. Again she asked for the ice cream, again I said I put it in my freezer, since this was an overcharge no Ice cream product had to be returned. As I stood there she asked for my phone number. She had my receipt this whole time so I knew she didn't need that. She rearing the ice cream, this time taking off the cost of 2. Never did I receive any remark that could have made me feel less mistreated. Nothing. Please give this lady some training in customer relations! On another note I spent over $100 on beauty products because I had coupons. The coupons expired that day, July first. At the register all were put in the trash with the explanation if the coupon expires on July 1, it is not good on July 1. I did not learn that from many years of doing this process. This was the first time. I kept the prods, paid full price and left the CVS confused. My past experience was that coupons were good up to midnight that day. I will probably switch to Rite Aide now. So far I have been treated as the paying customer that I am. From reading previous reviews I see I am not the first customer at the CVS on Paseo to have a bad experience. CH read more

We appreciate the variety of items and convenience of shopping at this CVS, and will continue shopping here in the future. This five-star review is specifically for Kyle, however, the gentleman who assisted us on the phone and, later, at the register in the store. Friendly and helpful, Kyle makes customers feel cared for. He seemed to go above and beyond to help us, though I have a sense that's his natural way of dealing with people. He really connects with customers. Our exchanges were relatively brief, but we literally left the store happy to have shopped there and met him. read more

When you go there compare prices to others such as Amazon. I bought a package of Gillette razors and was charged $53 with a 40% coupon brought the price down to $35 dollars. After I got home and compared the price I could have purchased it for $32 on Amazon. I called the store to make sure it was not a mistake and the manager was rude to me and would not even give me back my coupon. read more

This is THE WORST CVS IN THE ENTIRE CHAIN!!! And also THE MOST INCOMPETENT PHARMACY I HAVE EVER VISITED!!! They are ALWAYS short staffed. Always!!! It would take less time if I drive 25 minutes to #6768 in Irvine and back than wait here being sent from one line to another and back again. Since I now live one mile from this CVS I was thinking of having just a few rx's filled here. Now I am transferring everything to Irvine because they care about me. This joint doesn't seem to. read more

Woaoo, the first picture you see is a dog in this yelp, I am an independent worker representing a company at this CVS with my table, chair and my well behave " companion dog" the store manager Jean asked me to get out and leave because they do not allowed dogs in the store, very rudely with anger, I feel very bad for the wonderful people working there, Kyle is a nice person and being under this rude manager, he has not manners how to treat people or capable to manage his store, store very busy and people had to wait in line for more than 20 minutes, I will never come back or asked to be appointed to this CVS, I was greeting people and trying to help as much as I could if they had a question or go look for someone to help them, I am also a customer. read more

I went into this CVS store and they had a running sale where the sign said if you buy 2 Colgate items you will get $6 in extra bucks. At check out I bought the Colgate items and didn't get the reward. I spoke with the cashier and he tried to help me but was unable to so he called his manager. The MANAGER CASEY refused to help me. She wouldn't let me speak and said several times , "There is nothing I can do to help you!" She kept interrupting me so I finally said, "Are you going to let me speak." I explained this is my receipt and I have purchased the items with the sale and didn't get my reward. She would not honor the sale, she refused to listen, and she didn't want to do anything but argue. She is a very aggressive person and lacks any customer service skills. As a manager your store has an active sale and it's posted and your system failed me with my reward and her only response is to say ," I can't do anything to help you!" As a loyal customer I am disappointed and I regret going in to have this experience. I do not want to go back and have another encounter with this manager, Casey. ZERO STARS FOR HER. read more

This place is bad news. Always a line. Not enough clerks. Prescriptions never ready on time. One plus is that the pharmacists are competent, but badly overworked. Avoid this place. read more

Came here for shopping today, the environment is very good, and the service attitude of the staff is also very good. I am quite satisfied.

I must say when I have felt the worst, this is the most pleasant pharmacy with kind and compassionate staff! Sometimes a wait at peak hours, but they are contentious and do their BEST!! Sarah, Grecia (who is amazing) Avisah ( so sweet!!) and the Pharmacist Sung who even remembered me!! Thank you CVS!! This location is the Best of the BEST!! read more

Horrible! Drugs are never ready for pick up even 2 hours after they said it would be ready. SAD !!!

I realize it's a CVS and I'm giving it 5-stars. What the fuck right? Well, I don't have very much fun in other drug stores and I happened to have a good time here. We had a checker, Mitzi, who I swear made this visit like a trip to Vegas. She was witty, fast, sharp and just ON, like a Blackjack dealer. She immediately started talkin smack to my friend and it took him a second to snap in and realize that this crazy lady was messin with us. Once we were all snapped in on her wackiness, another lady comes in line and starts dancing to the music in the store. Oh, not just dancing a little, but hopping around and fully boogieing down. It was awesome! The Jose Cuervo we purchased made delicious margaritas. This morning we woke up reminiscing about our good times at CVS. Oh yes, we will be back and hopefully we'll get to see Mitzi again. read more

One Flew Over The Cookoos Nest!! Every time I go there there's always a glitch. This time it went over-the-top! I get into the line to return something when the cashier asked me for my receipt, I opened my purse to get out my wallet and the man behind me verbally assaulted me screaming at the top of his lungs "Get Out If Line!" and the cashier joined in with him telling me to get out of line, I thought I was being punk'd it was assault at all angles. What made it worse was when I asked to speak to the manager she wanted nothing to do with me like she didn't hear anything she didn't see anything and she didn't want to talk to anybody there was no leadership skills there- they wouldn't return my items without a receipt nor would they put it on a in-house card, I left there thrashed from being verbally attacked and no one cared. read more

I needed 5-Hour Energy. CVS had it for me. They also had an employee doing an "Ice Cream Social" on a Lemonade Stand style table up front - handwritten sign and all. They were making these ghetto little sundae/shakes in plastic cups and selling them for charity. And they were shouting these deals from the rooftops. In fact, the whole time I was in the store, it was "Ice Cream Sundaes!" over and over. Funny shit. read more

First time coming here and the lady was so nice and helpful! Wish I had gotten her name! They seemed really busy but she took the time to use my coupons and was very friendly. She also helped me get another of my meds filled at another cvs nearby because they were out of it. She made sure I knew how to get there. She was just lovely. Thank you! read more

Kahn lost my order & gave me bad customer service when I confronted him about it. He was extremely condescending & talked to me as if I was confused. I asked for the Supervisor & instead of apologizing & trying to get to the bottom of the problem- all she said was that she would resubmit my order. When I came back to get the order- it wasn't found. I'm going on two and a half weeks without my medication because of their mistakes. No apology just a I'll order it now. I called Customer Service to complain & after holding for 20 minutes- was told I would need to transfer to another department to complain again. I don't have time for this. And I'm sure that's EXACTLY what they're counting on!! NEVER AGAIN!! Do yourself a favor and don't bother with this pharmacy if you want your order to get dispensed correctly and in a timely manner. read more

Thank god I didn't transfer my meds online from another pharmacy (not cvs) online it shows hem open on Sat until 10pm and NO they're closed! Their website wasn't working and wouldn't let me finish the transfer, thank god!! so I decided to call and to my surprise they're closed! UPDATE YOUR HOURS!! I get ONE TRANSFER per script .. this could have been a disaster! read more

The pharmacy is always long lines and very little help no matter when you go. I finally decided to see if something better would work and went with paying to have my prescription delivered to me. It's a service they offer and charged me for. It's supposed to be a 1 to 2 day delivery. So far I'm at the end of the 3rd day and looking at the progress it shows the prescriptions been filled. No change in status in three days. Which means I paid for a service they promised and am not getting. Tomorrow I will have to stand in the long line to get my prescription and hopefully get a refund. No telling if that will actually happen. Switching pharmacies ASAP. I'm done with this one. read more

My girlfriend had just gotten surgery and we needed to get her prescription filled. CVS was right off of the freeway so I chose it, even though my girlfriend said "why don't we just go to Vons?" I said "oh, it's okay, it's right here and I'm sure it'll be fine." I had never been more wrong in my life. I walk in (because the gf was passed out in the car and couldn't move), made my way to the pharmacy drop off window to get her prescription filled and was told that the prescription would be ready in 15 minutes. Sweet. I got a few things I needed to get in the store while I waited the 15 minutes. Within 10 minutes the pick up window line had stretched almost half-way through the store. This is where things got bad. I got in line and after nearly 30 minutes I was finally at the front of the line. The person in front of me was making a scene over something or other to the only person helping anybody at the pick up window, and the people behind me were now all around me, at the sides of me and even butting in front of me, waving their hands and shaking their canes at the pharmacy staff impatiently as they yelled at the pharmacist and technicians (who were busy accepting new scripts). I gave CVS the benefit of the doubt all this time, but I was starting to get upset. After another 20 minutes of waiting, with the lady in front of me still complaining about something to the only assistant at the pick up window (all of the other employees were still busy accepting new scripts -- WTF) the pick up window line had grown even further and had evolved into an angry mob, similar to what you would see outside of an abortion clinic. Pissed. The lady that was in front of me finally left and when I got to the window my prescription wasn't ready. "Why isn't it ready? It's now almost an hour later -- 45 minutes later than you said it would take. What is the hold up?" I demanded at the assistant. He said he'd check on it and before I knew it, I had the general manager in front of me saying "We're working on it if you can just hold on a little longer we're having trouble with our system." OK, system problems I can understand, but an hour had elapsed and there should have been MORE than ample time for the three people in the back, or the two assistants at the drop off window to count some measly pills and throw them in some pill jars. Again, I persisted to try to get the meds so I could finally leave: "Well, I put my prescription in an hour ago and it should have already been in the system. You said it would take 15 minutes to fill, it's now an hour and change later and nobody has filled it yet! WTF is going on?" He walks away without saying a word, looks in some drawers, fingers through the prescription packet rack and comes back and says "It may be a while before your prescription is ready. If you'd like, I can take down your name and number and give you a call when it's ready." This is complete crap. I told him I wanted my prescription back so I can go somewhere (like one of the several other drug stores in this area) who actually want my business and care about their customers. He says OK and walks away to find it. The angry mob behind me was now at my back and shoulders as I stood crunched up at the only pick up window that was open. He can't find the prescription. Nearly 10 minutes go by and the pharmacist comes out with the prescription and says "our systems are down so if you can wait a while longer it should be up by tonight." It's 5:45 p.m. at this point and the girlfriend came in, bandaged up, asking what is going on. "I can't wait any more, see this girl, she is in pain right now. I should have had my prescription almost an hour and a half ago. Give me my damn prescription so I can LEAVE, NOW!" She walks away and comes back with a file. She sifts through it and pulls out the prescription, hands it to me and starts saying something. I stop her mid sentence and start telling her how ridiculous this is and that they should be ashamed of how poorly their pharmacy system is. I continue to blast her with the crowd behind me chiming in every so often saying things like "yeah, WTF is going on, come on!" and mid-sentence, she walks away and goes to the back. Seriously? SERIOUSLY CVS? Are you out of your fucking mind? You buy out a perfectly good Longs drug store and completely destroy it? You demean your customers with horrible service and tout your less than poor service like it's the holy fucking grail? Even Wal-Mart has better customer service than this, and Wal-Mart sucks! I'm going to tell everybody I know how shitty CVS is. I'm going to encourage everyone to take their business elsewhere. I'm going to post this review all over the internet, on every single review site I can find on google. AND I'm going to keep submitting complaints to the Better Business Bureau until they respond. Nonetheless, I left with the prescription, went down the street to Vons and was in and out in 10 minutes. read more

I never come to this cvs but I was in the area & had something to return. I had a receipt for 1 item but not for the other. Tom (cashier) took my items to go get prices & came back with this god almighty attitude. He said not all cvs are the same & he couldn't return my CVS products! That I needed to go to the cvs I purchased it from! Even with my receipt! I obviously bought them from cvs both were CVS brand! He was so rude! Like I was a thief or something! I asked him why he was being rude & he says he wasn't, just being "real!" Ha! Real my butt! NEVER GO HERE! All CVS are the same Tom! C'mon! Let's be real! read more

I was only here for the pharmacy to pick up a prescription for my Grandmum and one of the workers was HELLA RUDE. I understand that you may get annoyed, and that sometimes the work is tedious or you got some personal sh** going on it your life, but you don't need to rub it into people. Come on, this cvs is located what is basically an older generation neighborhood, you need to know and expect that there will be elderly people that come in and some may have short term memory, dementia, etc., if you can't handle those types of people, don't work there at all was surprised to hear the harshness and the obvious rude attitude from your tone and voice. I'm extremely happy that you didn't help me out. Thanks to Davidson, the young lad that helped me out, made my visit a little more pleasurable. read more

CVS Pharmacy - This was the rude worker that made it seem like he didn't like working there, had a bad attitude and no manners. - Drugstores Near Me - Laguna Woods, California

Not helpful at all. Usually line is long and only one person working for medication pickup. Information in the system is outdated and not updated causing confusion- always offering to make note on the system but not sure if they read the note to begin with. Service should be better - we deserve better. read more

This CVS Pharmacy hates people. The clerks and the Pharmacist have the worst customer service. I came here out of convenience. Don't bother coming here. You'll wait forever and tell you, you came at a bad time. They have you coming back the next day due to not having a certain med in stock. Then next day it never came in. They didn't have the courtesy of a phone call. Run away from this place. read more

The pharmacy department is horrendous. Earlier this year they dispensed a wrong dosage to my Dad who is 80 years old and they blamed him that he did not tell them of the changes in his medications? What is the pharmacist for if there are duplicate prescriptions with discrepancies on it? Then most recently, they keep refilling a maintenance prescription every 10 days because it was "Doctor's Order". My God!!! You want an 80year old man to keep coming every 10days for a maintenance medication because according to the pharmacist "We're busy receiving a lot of prescriptions everyday". So they can't do their role of clarifying orders and advocating for their clients. Go find a clerk, maybe they'll do a better job! read more

Dealing with pain from two herniated discs. Encountered a lot of uncaring people ever since diagnosed. Every time I come to get my medicine I'm treated very kindly by Cindy the pharmacist, Patrick, and the rest of the girls. They never make me feel bad, and always try to help me feel better in anyway possible. They are kind, sweet, positive and caring. I know what it's like to not feel well, and be in pain, and it's people like these who made a difference in my world these past few months. Even when I come in not feeling well, or in pain, they still show kindness to me by being so caring. Even if you don't live close it's worth it to come to this pharmacy because they know what it means to treat people right. read more

This is the worst Pharmacy I have ever been to, I assume given the fact it is in close proximity to multiple retirement facilities. I suppose it stands to reason they have crazy long lines and wait times with extremely inquisitive customers who ask more questions than necessary but if you're a business with a high volume of traffic I feel it is your responsibility to staff said business appropriately. Unfortunately this CVS does not. Time and time again it's the same thing. I don't even bother standing in the pick up line for prescriptions I know have been called in due to the fact every time I have in the past, they don't have them or can't locate them and I'm redirected to the drop off line, then back to the pick up line. Each line I wait behind other customers who have arrived well after me. I can't ever get out of here in under a half hour, for scripts which are supposed to be ready to go. To highlight an example, I'm writing this review as I stand here waiting for these guys to get it together. It's extremely frustrating. I will be transferring all of my prescriptions out of this location and CVS. I have had it with this company. read more

Does anyone care about their customers at this CVS pharmacy? I think not! I went to pick up an Rx this after receiving a call it was ready. First issue the sign at the pharmacy says they are open at 8 am,but when I got there I was told they do not open till 9am.Then after waiting an hour I was told to wait 30 minutes thats when I met the Queen of mean Jessica a pharmacy clerk. I am 78 years old and have never been treated so crappy in a retail business. I waited, spent $118 for my RX and stopped on the way out to buy a package of Tums.I will not bore anyone with more of details of her rude behavior. Jessica I hope when you age you are teated better than you treat your senior customers especially the ones I saw you treat who have difficulty with English. SHAME ON YOU, I Will have my Dr. transfer my $ 500 RXs to another location. read more

I filled a refill prescription here and they gave me the wrong dosage! The pills were bigger and thicker. How can they not notice? They intermingled them with the right dosage. Always ask for the mfg bottle when possible. This is extreme negligence. read more

The store is a little difficult to find what you are looking for. The lines were long and they seemed short on customer service. I had some photos printed there and it seemed a little difficult to navigate, especially if you were not familiar with technology. read more

Overpriced on everything. The generous discount coupons don't even reduce the prices to what you can find elsewhere. The one time I had a prescription filled here they made a huge error on the dose (mg instead of mcg) and I didn't discover it until I got home. Went back and had a difficult time getting it corrected because I didn't have the doctors script since I had given it to the pharmacy when I filled it. Would never go back read more

We were just at the CVS on Paseo de Valencia in Laguna Hills, CA, and cashier Yolanda Magaña made our day with her sense of humor and smile. What a difference it makes when you have someone like this in a big chain store, makes it feel like a neighborhood Mom & Pop. read more

Pharmacy clerk staff are so rude. No customer services at all. I do not understand why they keep staff that are so rude to the customers. They need new staff that are friendly, caring and kind to the customers. read more

I am aware of the stressors created by COVID and I fully appreciate the dedication of essential workers. That said, it doesn't excuse unnecessary rudeness. My physician requested that I ask the pharmacy to contact her regarding my prescription. I called the CVS pharmacy to communicate her wishes and a male staff member was extremely rude on the phone saying, among other things, "we can't be on the phone all day calling doctors." Since it was nearby, I decided to go to the pharmacy to resolve the issue. When I went into the pharmacy, they told me three separate reasons why I couldn't get my prescription filled. It was: 1) unavailable, 2) delayed for 2 weeks, and 3) called into a different pharmacy. None of those things were true and after 20 minutes, I left with my prescription. Additionally, I observed pharmacy staff being both condescending and indifferent to older customers. They might want to invest in customer service training. read more

I used to LOVE this location when it was Longs Drugs. I HATE it since it's been CVS. I believe it is one of THE most poorly managed stores I've ever used. The shelves are not filled; seems inventory always runs low or is out. There is usually only one check stand open, and the line has at least 5 people waiting. I search for certain items online, and it shows CVS has it. I go to this CVS, and they NEVER have the item I want. Normally, I refuse to use this store even though it's the nearest to me, however my mother uses it and I drive for her and sometimes have to push her wheelchair. Otherwise, I'd just assume this CVS store didn't exist. I must add that most of the employees here are nice (if you can find them), but there was a man who worked there who was quite rude and brusk. My recommendation: NEVER USE THIS STORE!! read more

The worst pharmacy ever !!! wish i could give this pharmacy zero star !! They usually don't have one or 2 items from prescription.. Also they are too slow !! My dr. Send my prescription to this location 2 weeks ago , after 2 weeks they have called me that my prescription is ready to pick up . I went there to pick it up the day after they have told me the waiting time would be an hour and half !!!! I didn't understand why 2 weeks was not enough time for them to make it ready !!!! read more

Not sure why I come back here... Slow slow slow service, although not as slow as Costco. More expensive then other pharmacies, rude employees, and did I mention slow? read more