This one star is solely for the man I just got off the phone with. I unfortunately didn't get his name but he was a man with a deep voice working on March 8 at around 9am. I lost my refill on a medication that's a controlled substance, but it's not a narcotic or anything like that. I told my doctor I lost it and asked him to send in a refill. Considering I've been on this medication for 6 years, he said no problem with no questions asked. Again, not a harmful medication that can cause trouble in the wrong hands. I called the pharmacy to see why it hasn't been filled yet, and I told the girl who answered originally what the situation was, she just told me hold on and transferred the phone to the rude man. Right off the bat he sounded like he was having a power trip over telling me no. He told me I had to file a police report even though I told him it was lost. He then said "if your doctor approves it then maybe we can". I then told him that my doctor did approve it and that's why he sent in the refill, and immediately his answer changed to "oh no we can't do it". So I questioned this and he said he would call my doctor to check and make sure...this was unnecessary considering my doctor literally had to send in a refill early. He knew it was early. I then responded with "I don't understand why you guys can't refill it," but before I could get my whole sentence out, rude man interrupted me and spoke over me, had a very inappropriate tone and was acting like I was trying to sneak something past him. I then started to say "please don't speak over me" only to be interrupted again. I've been coming to this pharmacy for a few years now and honestly, Janet is the only one there who seems to care about her job. I've had to call multiple times to remind them to refill my prescription even though I called it in. I shouldn't have to do that. This pharmacy is staffed with people who simply do not care, except for Janet. She is the only one who is always kind and helpful, everyone else I have dealt with seems to not care about their job. After this experience with the rude man, I am switching to CVS and not coming back to this pharmacy again. Treat people with kindness. read more