Fleecing customers with the help of doctors. Very upset that my doctor pushed me to get stabilizers, which I only found out later were going to be billed by Restore Motion. Pretty surprised when I found out they billed insurance $250 for two stabilizers that you could get on Amazon for $10 each. People wonder why medical care is so expensive in the US vs. other developed countries -- it's because of companies like Restore Motion. My doctor has lost my business because of their relationship with Restore Motion and I'm certainly NEVER agreeing to receive anything at a medical office visit just in case it might feed into Restore Motion's scam. Unethical human beings. They should be ashamed. read more

Wow try to reach someone on the phone at this company good luck! Terrible customer service and crappy products and they don't take returns- charged me 750 for a brace that retails online for 500 including 125 for a $30 sleeve! Avoid this shady company at all costs! read more

Posting (as many others have) to shed light on Restore Motion's predatory pricing for the durable medical goods they provide. The short story: they charge 5x the Medicare pricing and 8x the Amazon price for a boot that my husband got after his Achilles surgery. We were fortunate enough that our insurance company covered 80%, but would hate for someone to foot a $500 bill for something that they could buy online for $60. We reached out to Restore Motion's billing team and the initial rep, Heidi, mentioned that they go by Medicare line pricing. This was clearly untrue as insurance explained that the amount Restore Motion billed was over the threshold (4x Medicare pricing) that they set as a reasonable ceiling. When we informed the billing supervisor, Morgan, of this, they did not do the right thing to update their pricing and instead resent a bill with a "23% discount" to appease us. What Restore is doing may be technically legal - they get to set their pricing as a profit making business, after all - but is clearly wrong. We'll be asking our ortho to reconsider using them, posting reviews to alert others wherever possible and hopefully getting this information in front of people so they can make an informed decision to NOT do business with Restore Motion unless the company decides to do better. Images included as proof of the unsavory pricing practices Restore Motion uses for this boot, a product they likely sell often. read more

Restore Motion - Our Cigna rep explained that the amount Restore Motion invoiced was above their cap of 4x Medicare pricing, resulting in the "discount" - Medical Supplies Near Me - Foothill Ranch, California

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Delivered my machine and showed us how to use it. 32.00 for the rental period! Good value read more

The company seems to emphasize on selling braces without using ins companies, my experience, Dr wrote script for a brace, in Jan, they would submit paperwork incorrectly to ins so it would get deined, then they would call you and say it's a cash sale only, I did my do diligence and found out forms were sent wrong to ins, so deny deny deny, 3 months later I said enough, purchased a brace from another brace company, terrible customer service, you can almost never get ahold of anyone to.speak to, leave a message and they will get back to you, maybe, if you have cash they will call you right back, I tested that , and right away I was speaking to a rep, no thank you, if you choose this company, you will need a ton of patience and alot of luck getting what you needed from them, my suggestion go to another vender, I found one, they came to my home, custom fitted, and I am happy with the brace, this company needs to work on there customer service, my ins said many times this was covered but to me it seemed all they cared about was a cash sale, very sad what customer service has come to.. read more

Incredibly predatory pricing. Charged me $150 for a boot that costs $75. Customer service is unreachable.

I have not had a good experience with Restore Motion. They've been sending me a bill for $770 with no justification and have not returned my ongoing phone calls to them. NO ONE answers the phone!!! There is no email on the bill so I am now online searching for their company in hopes to get someone to respond! My son had hip surgery and the surgeon had him get one of the machines for recovery. After the fact, they told us that they don't deliver the product to our area (Ventura) so we had to pick it up at the doctors office. To return they told us that they would send packaging to return the machine. It was quite a large machine to package. At some point they sent out a box which we used to package the hip machine and we went to the shipper to send it back. About a week later I got a call saying someone was outside my son's place to pick up the machine. I explained it had been returned. The next thing I see is a bill for $770 with added late fees. VERY EXASPERATING!! read more

I didn't even use this company. I cancelled my appointment after seeing these bad reviews and they are still trying to bill me. What a joke. Stay away. read more

Same as all of the other one star reviews. Daughter had surgery, provided a machine. Insurance paid them and they are still billing me, now with added late charges and threats to send to collections. Have left three messages now since no one ever answers so I can confirm that Blue Shield paid them. I don't expect much from reading the other reviews and wish I had read them first before the surgery. read more

Tony was amazing and available to answer questions after the initial delivery. I never felt rushed and all of his explanations were clear and actionable. Timeliness of delivery and communication was top notch as well. read more

Upgraded my knee brace through Restore Motion, and the entire process from initially trying to identify the best suiting product, to addressing my follow up questions and concerns, to placing the order, and eventually having a visiting technician come to my home to fit and demonstrate the actual product to make sure it is fitted right and that I was sufficiently informed and equipped as a new owner of a sport brace, turned out to be 100% satisfactory. Restore Motion was knowledgeable, professional, attentive, and patient through out the entire process and these qualities were reflected across the entire organization from customer representatives, to product experts, to on site technicians. Big thanks to Marce who helped to drive the whole process and Tony who was my on site visiting technician. read more

Restore Motion - Medical Supplies Near Me - Foothill Ranch, California

Great service and equipment, and very nice people.Tony is very friendly and knowledgeable and so easy to work with! Highly recommend.

A big thank you to Albert and Tony! The PCM unit was a huge help with my knee along with the gecko and ice machine. They are prompt calling and very helpful explaining how everything works. Highly recommended them!!!! read more

They have been sending me a bill that is not mine for 2 years. I have spent countless hours of my life on the phone with them-- they finally said it was resolved 11 months ago and now today,the same bill appears. They say I received a piece of equipment that was never needed by me and I never received-- also have the date of the so called doctor visit and I was out of the country. I am fed up- This company needs to get their accounting together. read more

Tony was great! He delivered my device on time and was very professional and kind during the setup! Highly recommended them!

The Restore Motion machine was useful in helping my knee rotation improve. I highly recommend its use after surgery. Setting up the appointment to dropping off and answering questions was a very pleasant Albert. Kathy took great care answering insurance questions. Tony, who delivered the actual machine, was very professional and patient. What's more, the very next day, he replaced my original machine as I wasn't satisfied. Tony had a positive attitude and worked to satisfy me, the customer. When I extended renting the unit, I changed my request for pickup and Tony kindly arranged his schedule to fit what I asked for. He was also timely all three times he arrived for the appointments. read more

Do NOT let this company bring machines to your house. I paid over $400.00 for a motion machine my doctor ordered for one month. They came back and picked up their equipment a month later. I started getting bills. I paid the first one, hoping it was the end. Got another bill the next month. They will not answer the phone, I have no idea what these bills are for (they are different amounts). I'm not paying anymore to money to them, hopefully they will call me, since I can't call them. Please, refuse any post surgery machines from this company. Also that motion machine did nothing for my knee! Don't let them rip you off like they have me. read more

I highly recommend Restore Motion for your recovery needs. Tony delivered the equipment I had ordered in a timely manner. He took the time to not only set up the equipment for me, but provide specific instructions on how to effectively utilize the equipment. He was patient and thorough. When I texted him later regarding a piece of equipment that had later been delivered through UPS, he sent me a very helpful video that answered all of my questions. Also, the equipment was picked up in a timely manner. Again, I highly recommend Restore Motion and greatly appreciate the significant role Tony and his team played in my recovery. read more

Tony was very pleasant and helpful. Great instructions on how to use both items I was getting. Thank you Tony

Really great experience and Tony was incredible. The whole thing went perfectly and it really helped my shoulder recover quicker.

Tony was very nice and kind during my recovery. He was very patient and concise about utilizing my brace and answered all of my questions and concerns. I appreciate all of his help. read more

Marisol was absolutely incredible to work with. She is so intelligent and kind! Thank you so much for sending her my way. read more

Restore Motion - ACL recovery commence - Medical Supplies Near Me - Foothill Ranch, California

This review is to warn people to do their homework before allowing themselves to be referred by their doctors to this company -- and also encourage anyone else who has had similar experiences to message/reach out to me. Restore Motion charged a **300%** mark-up on a cloth Bauerfeind knee brace available easily online for $200. (Yes, over $600 for a flexible cloth knee brace ). Nothing was different about it. No special fitting was involved. The Cedars-Sinai orthopedist did not provide cost information - merely gave the knee brace. An absurd bill followed in the mail. After one back and forth with the doctor's office and their reducing to merely a 275% mark-up, a response was awaited for months and but they didn't follow-up. Then the company -- without any warning -- sent the bill to collections. The collections agency "mistakenly" continues to harrass us for money even after they confirmed the settled debt, eating up time in the interim. Anyone else have similar stories? Honestly, it looks like very fishy business is going on -- and that insurers (and patients like us who haven't reached their deductibles) are getting massively overcharged, to the benefit of both doctors and this company that allegedly puts the patient first (HA!). The practices between these two -- and probably many other doctors' offices -- seem like fodder for a class action lawsuit for collusion, price fixing, and price gouging. Kerlan-Jobe and Restore Motion should be ashamed of themselves, and patients should be forewarned about this profiteering racket between the two companies. Side note: from a previous experience, I know the company has their technicians who fit equipment grub for reviews for them, so look pretty suspiciously on those five stars...if it's for the person who came out to help, great, but this company as a whole clearly does not put patients first and is seeking to massively profit on people's injuries. read more

Dalicia and Rita are amazing to work with. I needed a custom Ossur knee brace and am so pleased with the service I received. I can't say enough good things about Dalicia. She was on it! She works with a sense of urgency and understands how important it is to provide speedy service. She was proactive, kept me in the loop the entire time and was easy to get a hold of. It was frustrating working with my insurance and she took ownership and really helped me out. She answered the million questions I had and was patient and understanding. I never felt rushed and she made me feel like I was the most important client. Rita was a lot of fun to work with. She knows her stuff! She was patient with me and took as much time as I needed to make sure I was comfortable with my brace. She was always on time and provided me notice. Should I have questions or need help I know she will support me without hesitation. She's such a positive person and created a comfortable and trusting environment. Again, overall positive experience and highly recommend Dalicia and Rita. Such a great team! read more

My daughter received equipment from them. I paid out of pocket which was fine. When I received my invoice, it showed that one of my daughter's devices had been paid by insurance which was incorrect. As I needed a correct invoice for reimbursement from my medical flex card, I called and was told that a note would be sent to the account coordinator to correct and then send to main office who does the billing. I never heard back from them. 2 weeks later I called again and asked to speaking with a supervisor and was told no one was available and that a supervisor would get back to me in 24-48 hours - 3 weeks later no one has called me. I just left a message with Brittney, Operations Manager but I don't have a a lot of confidence she will call me back. Their motto is "where the patient comes first" is obviously a lie. I'll update if Brittney called me back. UPDATE - Brittney did call me back within the hour and resolved the issue very quickly . She apologized for the inconvenience. read more

My son, who turned 18 days before ACL surgery, was told this company would provide PCM for recovery. We asked for how long, initially it was a couple weeks and it did help recovery, he was pushed to keep it for many more weeks without any indication of cost. To be responsible he made a payment and asked why he was getting bills with TWO different account numbers and neither reflected his payment. He called ( I know because I was sitting next to him), left messages repeatedly and just kept getting no reply. He asked to see the two accounts and be shown why they were different and why they didn't reflect payment - no reply to date. He sent a written note back with his information ( I reviewed it and it was hand written but detailed, thankfully I took a photo before he mailed it), asking them to contact him and then he finally heard from them - through a collection notice. As I noted he's a young man who has never had to manage this level of customer service and utterly disgusted with the process and is now having to deal with this from college in a very different time zone. It's appalling how poor the customer service is and the mark up, when we saw the final cost of the PCM, was unreal. The only plus was the guy who came out with equipment and returned it, he was terrific and helpful on that front -- but had no insight on costs but was the one who followed up with my son and told my son about keeping machine longer. Overall it's a big mess and handing it over to collection was the last insult. read more

Tony delivered the CPM machine the day after my surgery and went over everything. He was extremely knowledgeable, personable, kind, and professional! He went over the machine in detail and offered help if i needed it! Appreciate the care! read more

Customer service is extremely important to me! When the service involves any of my children, it's even more important!! Tony provides the highest level of service anyone could possibly receive. He truly went above and beyond to make sure my daughter completely understood how to use the CPM machine. In addition, he asked if she had any other questions regarding her recovery goals. He genuinely cared about the success in her recovery. Tony provided "Nordstrom" style VIP service! I would recommend Restore Motion for your physical recovery needs. Thank you Tony!! read more

Surgery is not fun, nor is all of the prep that goes along with it. I just had knee surgery and Tony came to my house to deliver it the day before to ensure that I understood how to use it on my own. He is such a friendly and helpful person, which was a welcome surprise. He spent about 20+ minutes with me, making sure I could understand how to operate the machine after surgery, by myself. And he made himself available to me in case any questions arose - which they did. He responded immediately and helped me through a big hurdle just hours after surgery. I am so grateful that Tony got me up and running with my icing and I am feeling better already! read more

Hi, could someone please call me back? You guys incorrectly charged me the out-of-pocket rate for equipment provided in April, but I was covered at the time by Blue Cross/Blue Shield (a "preferred" partner listed on your website). I've been trying to get through for months, but every time I call, I end up waiting on hold for 30 mins without getting through to anyone. Please please help me get this resolved. read more

I was told my knee brace was covered by my insurance,but I just received a bill for $430!!They originally charged my insurance almost $1500 when per the codes used,it shouldn't have been over $200.I am not paying this and will be reporting to the BBB for insurance fraud. read more

I was in need for an ice compression therapy machine after my ACL knee surgery. I called Restore Motion and within a day, a technician named Tony showed up with the unit. He was very friendly and helpful, explaining in details how to use the device. I even reached out to him the next day, since I had a question, and he quickly replied and directed me step by step until it was working. I was very please with both the service and the quality of the ice machine. I totally recommend for anyone in need of therapy equipment! read more

Tearing your ACL and having surgery is obviously no fun but Tony and the folks at Restore Motion made renting a Passive Motion Machine and buying an ice therapy machine a piece of cake. They delivered it to my door, set everything up, walked me through how to use both machines and here I am an hour into my first session with no problems. Thanks Tony! read more

All the 1 star reviews are very accurate for this company. They sell medical equipment to patients prior to surgery at very high costs. I paid 701.00 Co insurance. They stated when they sold me this equipment that Insurance would cover the rest, My plan has no deductible, only a Co Insurance. They paid 1000 some dollars and left me with a. 31.00 Bill. Its not about the amount I received its the principal of the situation. Their sales people practically guarantee insurance will cover it and try to pressure sales on you. Then hit you with a surprise bill a few months later. Be careful with this company you may owe after. Get it in writing. Bad communication between Insurance companies and Restore Motion. read more

It was easy to schedule my initial order and delivery with the front office. Tony delivered the equipment to our home and answered all of my questions on how to properly use the equipment. I highly recommend, very professional and friendly staff! read more

I had ACL surgery and Tony helped to deliver equipment to my place. He explained the instructions and answered all my questions patiently! Really good experience with restore motion's service . read more

Thanks to tony and the whole restore and motion team for making the process smooth for my hip surgeries

The simple unit Restore Motion sold me for $814.64 can be purchased at Walmart for under $50. Restore Motion charged $584.64 to my insurance company and specifically called me prior to my surgery to ask for $230 (an erroneous double charge) without an explanation. When I realized what happened I spend several hours calling Restore Motion, but nobody was willing to help. In fact, Restore Motion's customer service representatives were very dismissive. At last resort, I filed a dispute with American Express. Restore Motion fought American Express about their own erroneous charge and the $230 was put back on my card. I then had to explain to American Express again what happened. Restore Motion finally realized they made a mistake and claim they are trying to rectify the issue. However, after all that happened and the fact they are grossly overcharging for their products, it seems like too little too late. read more

The folks at Restore Motion are friendly, professional, and really know what they're doing. I've had encounters with many of their staff members (fitting crutches, braces, CPMs) and have had a pleasant experience every time. Thank you to the staff for being so helpful in an otherwise pretty rough time! read more

Tony was awesome to work with! He was very nice and knowledgeable. His willingness to accommodate our hectic schedule was very much appreciated! read more