My experience with O2 Relief - Oxygen Concentrators in Irvine has been incredibly frustrating. It's been almost two weeks, and we've made absolutely no progress. Our doctor's office referred us to this location and told us everything should be straightforward and that we'd be good to go. Unfortunately, that has not been the case at all. Instead of helping move things forward, O2 Relief keeps pointing the finger back at the doctor's office. Meanwhile, we're stuck in the middle with no clear answers and no sense of urgency. When you're dealing with medical equipment, delays and lack of communication are simply unacceptable. Customer service from has been extremely disappointing. We haven't felt supported, informed, or prioritized at any point during this process. Overall, this has been a stressful and frustrating experience. Based on our experience, I would not recommend this place to anyone. read more

I was sent home from the hospital requiring 24/7 oxygen. The vendor the hospital contracted was horrible. They were late on delivery, no communication and difficult to reorder my needed oxygen tanks. Thankfully, my cancer-coordinator helped me get a referral to replace them with O2 Relief! From the first email to our in-person visit to their showroom near HMart in Irvine, Issa was professional, prompt and patience to explain the many features of both in-home and portable oxygen concentrator units. All covered by Medicare, and he took of all the paperwork to transfer away from the previous vendor. Yes, I highly recommend to Issa and his team at O2 Relief. read more

Always very helpful. Knowledgeable about every situation. Kind, considerate, and patient with us. Got my husband's small portable oxygenator 3 years ago & he loves it. We purchased another battery this time as traveling you need a back up. read more

I needed a concentrator to attempt to be able to live a normal life. I'm lucky to have found this business and was very happy with the advice and great customer service I received from Samantha O. Her knowledge and experience were very helpful and made me feel comfortable with everything I was looking for. I would highly recommend this place to meet your oxygen needs. Thank you again. Tom read more

This is a great store to consider your options for oxygen concentrators and similar products. I found this store helping a friend secure a short-term O2 rental while portable oxygen tanks were being authorized and delivered. They had portable oxygen concentrators available for rental and while very expensive, they do have a kind of deal that if you end up purchasing a refurbished concentrator, they could apply the cost of the rental to the purchase. Unfortunately, we really needed a unit with continuous airflow (not bursts), so we had to return it. Everyone we talked to on the phone and in the store were courteous, patient, extremely knowledgeable and kind. I didn't realize how complicated it could be to get portable oxygen authorized and delivered and you can be put in a bind. In that case, I wouldn't think twice to give 02 relief a call. The rental really saved us! read more

Great service and very knowledgeable. I was stressing about which portable oxygen concentrator to buy my Father online. Then I found O2 Oxygen Relief. They were so helpful and allowed my Father to use one in the store before buying. Don't buy online, go to this store! read more

I began looking into purchasing a portable concentrator in order to begin to live without the need to drag a tank of oxygen to leave my home. After researching the pros and cons of the several available units, I listed the top 5 units that were available. I visited both local and on-line business and noted who had their own service and location. When I visited O2 Relief, I found a well equipped show room, straight talk and they agreed to my conclusions. The owner of O2 Relief answered all of my questions and seemed to have a great deal of information that was consistent to my research. I chose the Inogen One G5 and was very pleased. The unit I purchased developed a problem. After a quick service call, it appeared the adjustment did the trick. ... Wrong! A week later, the problem popped up again. When I took the unit back the owner replaced the entire concentrator with a brand new unit without my asking. YES!, I recommend doing business with O2 Relief. They are professional and stand by their products. read more

This review is for the delivery man that works for this company.. He went above and beyond in our time of need... I wish I knew his name... He is the only reason I had a good experience getting O2 for my patient... Thank you delivery man!!!! You deserve a raise!!!! read more

While the selection of devices is excellent, the customer service is dismal. It can take MONTHS for repairs. I have had to continually follow up to ask the status of a repair. They offered to rent me a device for hundreds of dollars a week while waiting an extraordinarily long time for a repair. I have purchased two portable oxygen concentrators over the past few years from O2 Relief, but will never buy anything from them again. Buyer beware! read more

Be aware these people charge 1% to use an American Express card. When I refused to pay this illegal fee, the price of thus $45 item went up $4.00. What a shady way to do business read more

I came across O2 relief in Irvine after we had a family emergency and needed an oxygen concentrator both home based and a portable one customer service and product quality are exceptional Samantha has been just amazing and has truly been an Angel helping us with questions and guiding us as in what we need because this was all so new for us I highly recommend this place and definitely ask for Samantha, Thank you so much for all of your help! read more

I've had five contacts with their "team". From my initial phone call, Walt was very helpful. I went to their location and purchased a "cart" for a friend's portable oxygen machine. Issa was the person who assisted me with the purchase. He demonstrated how to use the cart and showed me other items that I was interested in. I had to phone the company because I thought that the handle was wrong, it was not. Walt explained how to use the cart and how to fit the machine into the carrier. I felt comfortable. The charge for using American express did not bother me. I don't know why many companies don't use Amer Express these days and many companies charge for using a credit card. The cart has made moving the machine from place to place easier for my friend who has emphysema. read more

Great for following up with needed patient! Good customer service! read more

I cannot say enough about O2 and the awesome people who run this place. Not only was this the ONLY available oxygen on a Saturday in San Diego, they were willing to deliver. I found their knowledge and expertise of each product admirable and their efficiency commendable. O2 literally saved my dad's life! read more

O2 Relief went the extra mile in helping my mom identify, select and purchase the correct oxygen generator for her active senior lifestyle. Mike McLean helped her choose the Inogen One G4 because of its lite weight and versatility. Living at the beach, she can now visit her kids in the mountains without worry. Thanks O2 Relief. Sincerely, The Robersons read more

I've been purchasing durable medical equipment from this location for years. 6 CPAP machines, a portable oxygen concentration unit and miscellaneous CPAP supplies. Last week I purchased a new travel size CPAP machine for my dad. He doesn't want it, he would rather use his Resmed Airsense 10. I never removed the box from the bag they put it in. When I purchased this CPAP, they made no mention of the sale being final due to Covid. They also raised the prices from what I was quoted for over the phone. The former staff that worked there were always helpful. The current staff need some serious training. I'll never shop there again. read more

My husband was originally going to go through our insurance but the Medical device was even more than I was finding online so I had my husband come here. They helped him out and he had a great experience. He left home with his machine that day. read more

Walter helped me to purchase an over the shoulder bag oxygenator. He was thorough, extremely knowledgeable, patient and did not push me to buy. I left feeling that I knew everything I needed to know. The price was definitely fair. I highly recommend this business. Nancy R read more

Recently purchased a Resmed Air Sense 11 from O2 Relief in Irvine with help from Issa. He is a consummate professional! During my visits, he was patient, extremely knowledgeable and very helpful! It was an absolute pleasure to work with him. Thank you Issa, for your outstanding customer service! read more

I've probably written only 2 or 3 reviews in the many years I've been on yelp, however the staff at 02 Relief truly deserve it. When I had an emergency need for supplemental 02 upon returning home after surgery, Stacey in the San Diego store answered all of our questions and set me up with the perfect rental. Later, when my condition changed and my doctor suggested a different type O2 generator, no problem. Because I was closest to the Irvine store, Stacey suggested I could turn the leased machine in at Irvine, and she would work with them as a team to make sure I got the perfect O2 generator to fit my needs. Issa and Walt from Irvine stepped in, took back the rental unit (it was a few days late at no charge), and applied the full lease amount I'd already paid to purchase a brand new O2 machine that better suited my needs. I couldn't believe it-the month's lease was free. Also, most importantly, Stacey, Issa and Walt were gracious, helpful, knowledgeable, and committed to me being satisfied. Why buy a 02 machine online when you can pay the same price and have amazing customer service and support. Thank you guys!!! read more

Excellent customer service from Sara & Mike. They explained our options, pricing, and are a resource for when we have questions. Stay healthy everyone! read more

Over-the-top experience working with Walt and Samantha at 02 Relief. We went to the Irving showroom last Sat and by Wed, Tom had his new Inogen G5 in hand! Walt showed us and explained so thoroughly the products what they have, how they work along with the continued support after purchase. We spent hours on line before trying to figure out the right portable oxygen concentrator device for Tom including working with an Inogen salesman direct before. Our advice to you - go direct to 02 Relief from the start - you'll save yourself time and money. You will be amazed at all of the customer support they offer as part of the purchase to include the different portable manufacturers they represent. When you need to have it serviced, you can do it there vs sending in to Inogen and have mega frustrations (you may want to check out the 1-star reviews for Inogen if that is where you are leaning to go with). Tom is a "happy camper" with his new "toy" and it is a life saver! Thank you, Walt and Samantha! read more

The representatives Jimmy and Mike did a excellent job in explaining the O2 Relief products. Both Jimmy and Mike were very helpful, knowledgeable, and compassionate to both me and my lady friend, for whom the portable oxygen concentrator is needed. The showroom has samples of the oxygen concentrator devices. My friend and I could see and feel the device that she will be getting. I thank you, Jimmy and Mike, for your excellent and thoughtful service! I highly recommend this company. read more

I was looking for a POC and found O2 Relief. The salesman, Leo, was very knowledgeable. He assisted me through the whole process. Would highly recommend. read more

Mike helped me out. He was extremely helpful and knowledgeable. I had been searching for the right portable oxygen machine since I was diagnosed. One of their clients told me about her great experience. I made my way here and made my purchase. I got my freedom back. Thank you Mike!!!! read more

I needed a O2 generator for my elderly father. Found O2 Relief on the internet and visited their store. I was greeted immediately and there were no high pressure sales tactics. I explained what was needed and was directed to the right machine for my father needs. The box was opened and an explanation was given on how to use it. There were 4 nasal cannulas included at no extra cost which I did not know were optional. If I had ordered off the internet there would have been a delay in using it because I needed the cannulas. Their pricing is great too. read more

I have purchased 3 individual units from this business. Each time I recieved the maximum information needed,best personal quality answers,manners,patience. I use and will if needed,return for additional help. I highly recommend this business for any respiratory needs. Phoebebryan44@gmail.com read more

Great service! They won't let you buy the most expansive machine, but they will help you to get the right one. Thank you!

My husband uses an Oxygo G3. We were visiting in California & the day before we were to return home my husband's Oxygo G3 stopped working! Jimmy was sooo sweet, he stayed open until I got there to purchase another G3. Thank you Jimmy for being so kind. The customer service from Jimmy was amazing. read more

I can't recommend 02 relief enough. Great customer service, competitive prices and servicio en español. we purchase a CPAP, SoClean 2, Inogen POC and an used oxygen concentrator. Leo and Mike took the time to explain our options and made sure my dad understood how to operate each machine we purchased before leaving the store. The monthly Better Breathers Club O2 Relief hosts helped my dad socialize with others in similar circumstances, learn exercises to improve his breathing and become a better advocate for his health. read more

I needed a Oxygen Concentrator for my aunt, I took her here to O2 Relief and she was so happy. The staff answered all her questions compared to others where they had to look it up. There prices are also lower then most people. The fact that they have a showroom is great because my aunt is old school and she refuses to buy from a catalog or online. We also loved how this place had all the models so you can do a side by side comparison. read more

O2 Relief - Oxygen Concentrators - Portable Oxygen Concentrators that they have available - Medical Supplies Near Me - Irvine, California

I really don't write reviews but hands down to Mr. Leo. He has exceptional customer service. Leo is very knowledgeable and assisted me with finding the right POC. I highly recommend Leo. read more

Visited O2 Relief in Irvine, CA this morning with my mother, and were helped very nicely with an O2 Concentrator that serves her needs perfectly. The showroom is amply supplied with samples of various machines, which we could touch, feel and evaluate for her needs. We were able to locate the perfect solution for mom's problems, and we could actually test it before buying. Their return/exchange service is superior. Many thanks to Walt and Thuy for their careful assistance, cheerful service. We can highly recommend this company. read more

I purchased a Inogen One G5 and accessories from this store after renting one for a few weeks. We had a problem with the rental but the store exchanged it as soon as we brought it in (a good sign [1] because they're local and [2] because there was no quibbling about it). After using it we decided to purchase a new unit and did so with two of the larger batteries. One of the batteries proved defective but, once again, as soon as we called and returned to the store, they exchanged it without any fuss. Credit is due to the manager of the store and to Issa with whom we dealt. Because of the problem the manager added another accessory because he felt it was compenation for the problem. They're honest, quick to respond, and there is no pressure to buy. Issa explains things very clearly. Their store is filled with all types and of oxygen concentrators. The store itself is pleasant and comfortable. They treat their customers fairly and the real sign of how you'll be treated is always, when something doesn't work, how the vendor fixes it. I actually had a slightly better price from a firm in another state but opted to go with this ethical business because it fixed everything, which is a much stronger reason than a little savings in cost. They're good people and I recommend them highly. read more

We purchased inogen g 4 from 02 relief. They are very helpful and helped us purchased This oxygen concentrator Great value. Their customer service is excellent read more

The first time I talked with Walt at O2 Relief, I felt confident with the choice. He spent so much time on the phone with me and I never once felt rushed. He went over all the choices of equipment I was looking for and scheduled an appointment for someone to meet with me at my home the very next day. Jimmy arrived on time and with the equipment Walt had discussed with me. He was friendly and he certainly knew his products. He stayed with me until he was sure I had chosen the best equipment for my needs. And he made sure I knew how to make it all function for me. I would recommend this company to anyone in need of home oxygen equipment. read more

I rarely write these types of reviews but I think this one is necessary. I had a very poor experience with this business. It started out very well with the manager answering the telephone helping me with my questions. But once I arrived at the store I was greeted by a different professional. This one treated me very poorly. She didn't answer any of my questions. And she sold me the wrong products. As I was leaving the store I scrutinized the packaging more carefully and realize they were not the right parts. When I asked the woman sales person about this she was quite rude to me. I finally asked her to get the manager that I spoke to on the telephone to come out and help me from the office. She was able to help and I explained to her that the woman who had helped me was neither professional nor helpful. I would be very careful of this business to make sure that you know exactly what you need or be sure to speak with the manager / owner of the store. read more

ORelief - a relief for me after being diagnosed with a lung disease. I visited their office and found answers to all my questions regarding my particular needs. Leo was patient and took the time needed to calm my anxiousness. I continue to recommend this outstanding, helpful business to anyone needing assistance with their oxygen needs. They have various equipment available and help you decide what will be best for your particular needs. read more

Everyone is so nice here. Plus, this place is very clean and it feels like a welcoming space. I went in with my cousin who needs oxygen and Leo explained everything, let my cousin try out the oxygen, and made us laugh. I would highly recommend this place. read more

Leo helped my grandma find the right portable oxygen concentrator and my grandma loves it. She uses it everyday with no problems at all. Leo answered all my questions and was very helpful. Would recommend 10/10 for anyone finding a POC. read more