Worst experience in my life trying to find out if a RX was in stock. The RX is in high demand and very hard to find to begin with. Like months of waiting. So it's very very hard to find & very much needed for a family member. Right out of the gate I was told to just send it over by the pharmacist on the line and that he would not be telling me if it was in stock & I was "putting his life in danger" by asking. That him telling me if this CVS had a RX in stock or not would put him in danger. I have Never gotten a response like this from a Walgreens, so I was taken aback. I couldn't understand why this was the case. He didn't even bother to ask what specific RX I was asking about! I had to ask if we could take a step back and me give him the details of what the actual RX was! I explained that I didn't want to move the RX to this pharmacy just to hear it wasn't in stock & wait yet another month, nor have my doctors office go to all that effort if it wasn't in stock. My doc office specifically asked that I find out where it is in stock and they will have RX sent there. He proceeded to tell me it was against the law to have a RX moved and stated that I was willing to NOT inconvenience my doctors office yet I did not care about the safety of him nor his family. What??! He Proceeds to tell me if he had children, if he was married, etc. I asked him to please refrain from those details. When I asked him how and why this would put him in danger he would not give me a good explanation, just that people are drug seeking. I had to call the CVS corporate office to find out that it is purely a CVS policy not to disclose if a certain class of meds were in stock and it was not against the law to move a RX to another pharmacy despite his saying so. Still saying over and over that I didn't care about his safety. Nuts. I will never ever go back. Be warned. This guy is the manager and is not well :( he definitely should not be working with the public. Especially in a pharmacy setting like this. We live in a nice community and neighbors look out for neighbors. I don't want anyone to be treated this way, especially people who are sick or in a vulnerable condition. Very upsetting. read more

Some of the laziest pharmacy techs I've ever seen. Went in at 8:20 to pick up my prescription that was marked as finished online. They could not find it, and it took them 40 minutes to actually find it in the system. It had not been filled. The tech said she would not be doing it tonight because she had to leave...after I just waited 40 minutes because they couldn't find something in their own system. read more

I love the stores that are off the beaten path and therefore usually not too busy. This is a good location because the store is big and they should have most items advertised in the flyers. Service is spotty, not one of my faves for friendly emplyees, but the location makes up for it! The store is clean, and parking is not a problem. read more

This review is for the pharmacy only!! I understand being busy but this pharmacy is a absolute dumpster fire. I get my BC filled here, so that's my usual pick up. My boyfriend & I were in a car accident & had prescriptions filled here. 1st issue this week when I went in the first time to get our accident medication they told me ten minutes because they had to finish filling my boyfriends. Walked around for about 15-20, for in line for them to 1) only get my BC & take ten minutes finding my boyfriends because they couldn't find it... then I asked where my other prescriptions were only for another ten minutes to go by & they could only find one. Now today I have another prescription to pick up from the accident & I get in line at 1:17PM through the drive thru to pick them up, & right at 1:30PM they shut down the window & go to lunch without helping my car & the one car in front of me. 2 cars. Y'all couldn't have waited maybe 5-7 minutes to help 2 CARS? I personally will be getting my prescriptions to the Walgreens down the street instead of here. This place is just a joke now. read more

Unorganized- twice in a week spent 30 minutes in the drive thru. Was told that my Rx would be ready in 20 minutes. Came back an hour later was told it would be ready in 10 minutes. Left and returned and still had to wait. They need to close the drive through or learn how to run it. read more

There was no wait to pick up my prescription and the staff is always helpful. I no longer have insurance and the staff looked for a coupon code without me even asking. read more

This cvs is very busy but my husband and I went in for our vaccines. His, Covid, mine flu. The pharmacist was so busy but when he came to give us our vaccines he was so nice. Soft spoken and kind. I felt bad for him. He was running back and forth, mixing antibiotics and giving vaccines. Overworked for sure. read more

My husband was on hold last night to speak to CVS pharmacy for Over.....30minutes!!!! They kept telling him to hold........Waiting for help so he could confirm his prescription s. THIS is totally ....unacceptable!!!!! . We have been going here for 5 years! Karen Bergman read more

The pharmacy is awful, almost like there are no counter protocols or anyone in charge. I waited 10-15 minutes and was subsequently referred to another register to update Rx info. Went back to the service line and Eugene took my scrip and without saying anything went back into the pharmacist area and started working. I stood at the register waiting for +/- 10 minutes. Another customer came up and Eugene came forward, went to another register and waited on him. When I asked what was up with my prescription he said that I was waiting . . . ? Overall I spent an hour waiting and despite multiple inquiries was never told when, where, why or how long. When I finally stood to make my presence known there were two folks who I recognized from earlier who had gone home and come back instead of waiting. There were 6 of us standing around grousing about service and lack of communication. I bit my tongue because my wife needed the pills, but next time I will check out the Walgreens that is equidistant to my home. This store is in a retirement area so probably needs professional, capable folks because of what I assume are high volumes in the pharmacy. Uncommunicative, unprofessional and unpleasant. The pharmacist seemed to be cranking away, but at the counter et al was terrible. read more

This place is a joke. The pharmacy needs serious help. We joke about it in our house and with our friends because it is nearly impossible to reach anyone on the phone to check on prescriptions and even if the doctor sends it in they are days behind. I have called three times today and sat on hold for over 20 minutes. When the representative picks up the phone they ask you to hold and don't even wait for a response! They just put you on hold!! What is going on with customer service nowadays?! I just need my medication!! It would be easier and quicker honestly to just go down and walk into the store. I love Walgreens pharmacy and my doctor keeps accidentally sending mine to this circus. I would die before I can get my meds. Steer clear people! read more

I have been coming to this pharmacy for several years and I live in southern highlands. It is well worth the drive because whenever I have come in, my prescriptions are always taken care of without errors and I often have savings cards and insurance. There have been several pharmacists to work in and out here. Currently, Kyle and Debbie are the pharmacists and they are always very attentive in managing prescriptions in a timely manner and will always follow up with prescriptions that require prior-auth's. I recently had an issue between my doctor, insurance and pharmacy communication. Both Debbie and Kyle individually called me following up on the status of my prescription to my surprise. Although sometimes they are short staffed with techs, (what pharmacy does not?) All of their techs are very attentive. Like I said, I have been a customer here for several years, the techs have even called my insurance or companies and have spoken to my insurance for sometimes more than 30 minutes to make sure my problem was immediately fixed. I have been to other CVS pharmacies that would tell me that my insurance doesn't cover this, a different price, etc. I used to fill at another pharmacy because this one was a little out of my way, but because of their great service, I will make the drive because they have always taken care of me. There are a lot of choices in the anthem area to fill your concerns, unhappy customers yelling and impatient, but this staff has proven to me over the years that they all work very hard to make sure I am taken care of. I do not give them 5 stars because there have been times that the store itself will sometimes not have everything I need and it does get busy. They have worked hard to build this once chaotic store that used to take approximately a few hours to a day depending on how busy they are to fill scripts which I would have to drive 25 minutes the next day to get my prescription and they were short staff which effected their efficiency. This community is well developed now which means a higher population of people filling and they have worked hard to work more efficiently and have met the expectations of a good pharmacy. Anyone who has has a bad experience in the past, I would recommend giving them a second chance. read more

This has to be not only the worst CVS pharmacy I've ever been to, but the worst of any pharmacy I've ever been to. The staff has extremely poor communication skills, frequently drop the ball on filling and refilling scripts, and just dry obviously look like they don't give a single f*** about the job they are doing. I wish yelp allowed for negative stars because that's how bad it is. Every single time I've been in, without exception, I have had a negative experience. The rest of the store is fine, but the pharmacy department should just pack it up and go home. read more

Don't ever use this CVS, they lied to me about the price of my daughter's meds. They don't take my Culinary insurance. I should have just had my doctor send her prescription to the Savon they are far better. Don't use this CVS. read more

DONT USE THIS PHARMACY! Three out of three experiences have not only been horrible customer service but they have actually gotten our prescriptions wrong. One time our doctor gave us a prescription for something for our one-year-old and the actual pharmacist handed us medication that was for adults and I had to take it upon myself to research the proper one and then his response was, " oh I didn't know how old your son was." HOW DO YOU NOT PAY ATTENTION TO THAT DETAIL?! They always take far too long to fill prescriptions. Our doctor called in a prescription at 11:45am, my husband called at 4:45pm to make sure it was ready then wasted his time to get there to be told it'll be 30 minutes while they process it. YOU JUST SAID IT WAS READY. Then another time, we turned in a prescription to be filled and after saying, "Ok, give us an hour." I waited an entire hour to be told after OVER an hour of waiting that it'll have to be ordered and it'll be in the next day. I'm switching pharmacies ASAP. I don't care that I'll have to drive further, this place is the worst. read more

Very slow. Pharmacists are nice and knowledgable. But the store staff is seriously lacking in people skills and prescriptions are not ready when promised. Most of the time there is no one at the cashier. I'd go somewhere else if there was a pharmacy anywhere near by. read more

I almost feel bad for the staff. This place has gotten extremely busy and has lost the community feel. It's way too busy. Prescriptions are never filled when promised. It's happened to me 3 times now when I call for a refill over 4 hours in advance, come to pick it up 30 mins after the promised time or later on the way home from work and it's not ready. I've also had a coupon for one of my prescriptions and EVERY time I pick up they charge me full price and I have to explain that there should be a coupon in the system, it takes them 10 mins to review and process and promise it's taken care of for future orders...I've had the issue 4 times now on a monthly refill. Lines are long and they take their time acknowledging you. They need to hire more staff. Quick. I started this review 6 months ago and left it as a draft and forgot about it. Sadly nothing has changed. read more

Super convenient being right by my house! The store is always cleaned. Never thought different regarding cleanliness and organization. I love the fact that (well now that Haggens closed down right beside this CVS) I can buy whatever I need groceries...etc. No ideal on price vs. a grocery store but that's where sometimes the convenience is worth the extra dollar. Usually there are some pretty good deals. The staff are always friendly and nice. Seen major success at the Pharmacy and anytime I've needed help I've gotten it. Love this store! read more

The pharmacy tech was great, but the CVS system as a whole is terrible. There is almost always a problem with a prescription, insurance, or are just flat out of medications. You will also notice they have problems with the customer ahead of you. So go here if you don't mind waiting read more

We have been going to this pharmacy for twelve years. Something horrible is happening at this location. They have consistently become worse and worse. Prescriptions are either "out of stock" or have not been filled. Heart medication!! Really? These medications are important. Call a week, or days ahead. Call to verify. Promise: "it will be ready." NEVER IS READY!! What kind of management is in charge? Who is making decisions to under employ a very busy location? Advice to filling your prescriptions: FIND ANOTHER PHARMACY!! read more

It's sad the way this pharmacy is ran. Incompetence rages rampant in this place. I've had them turn me away stating that my insurance was not accepted even though we've purchased prescriptions from them with the same insurance policy and card before. I'm a young guy and can't imagine what older generations have to go through to deal with their weekly or monthly prescriptions. Stay away from this place if you want to keep your sanity! read more

This is the worst pharmacy imaginable. Every prescription requires 3 steps. 1. Drop off prescription. 2. Return when they say it will be ready, to find out it's not ready. 3 Return again to pick up. It doesn't matter if they say it will be ready in 30 minutes or tomorrow, it won't be ready. Let me be clear, this isn't a case of sometimes or often times. 99% of the time, your prescription will not be ready. I've been going here for 10 years, it wasn't this bad in the beginning, but the last year has been ridiculous. Time to find a new pharmacy. read more

Upon our recent move here I choose this Pharmacy. I feel terribly sorry for the ones "upfront" at this pharmacy who have no choice but to "play the hand they are dealt" while Billy Covington, the Pharmacist hides behind his counter behind them just letting them take all the crap that stems from his inability to run a good Pharmacy. Yes, I'm being specific. Because I know who is in charge. He actually came to the drive through window once upon request, to explain to us why a medication that had been requested 8 days earlier to be refilled (it was time and refills were on file) was not ready. He said it was the Company's fault and until the New Year and when they "saw" the numbers for this Pharmacy, then that would warrant more help. Whatever. He specifically said "It is not my fault" What does one say to that. We were actually embarrassed for him that he was at the window and saying these things to us. Passing the buck and blaming everyone and thing but no accountability. I can accept "Hey I biffed. I'am so sorry I'll get right on it, can you give me 15" Choose your battles wisely is a favorite of mine and has served me well through the years. On occasion through the holidays there have been a few different Pharmacists and 2 at a time even. This has been WONDERFUL. I have nothing to complain about when thats happened. Things are back to normal now. The line is always at least 3 deep. The phone...hold 20 minutes or more...I have never been treated rudely and always been spoken to very nice. But I choose to see past "its their fault" knowing the "front" people are unfortunately the ones who have to deal with all the crap from the Pharmacists sorry ability to keep his Pharmacy in control. You don't see him at the counter E V E R. I know from a medical standpoint it is the Pharmacists realm. He is "The Man" and the reflection flows from him. It's a horribly run Pharmacy and I believe they only have customers of convenience, those who have no choice because it is so close to home. Also a lot of new ones who will soon go elsewhere when they find out how this one runs. It's the worst Pharmacy I and every customer I've spoken to has ever had to deal with. Fortunately it is a choice for me and will take my business elsewhere. "Choice" is the key word. If you have one? Exercise it and don't even try this Pharmacy. You'll regret it. read more

The customer service at this store seems to be in question often. We usually avoid going to this location simply because of their poor reputation. A few days ago, my husband and I were at a nearby grocery store, so we decided to stop in and pick up the government approved N95 masks. We went to the cashier line/counter and waited right behind another couple that were checking out their purchases. The cashier was extremely friendly toward this couple and we can hear the pleasant exchange between them. Now it was our turn, we notice right away that the cashier's demeanor changed and became quite icy cold and unfriendly. Not sure if it was because the color of our skin? We didn't want to over-think it, so we just proceeded inquiring the masks. She brought out 3 in total and handed them to us. We thought the government announced 3 masks per person, so we asked her. She responded, "No, it's 3 per family." We didn't want to argue, so we left the store. We felt discriminated by this exchange/experience and how this cashier acted toward us, which was sort of racist. She made us feel that we were bagging for some kind of hand-me-downs. Additionally, she made up the rules as she goes along and lacked basic customer service skills with customers that, perhaps, have different ethnicity background. We usually go to the CVS at Anthem Village and has been going there for the last 15 years; we have never had any problems there. Think we will continue to avoid this CVS at the Bicentennial location from now on. read more

Absolutely horribly run pharmacy which has gotten worse since they changed the phone system. I go through the same BS month after month. About three days before I run out of pills, I call them get a message that says the prescription is "processing" or in "working on it" which are both euphemisms meaning they haven't started it yet. Then when I run out of pills and I have to call the pharmacy and talk to a live person. Typically this results in a wait time of at least 15 minutes and forces me to listen to the worst music ever recorded at a super high volume. Finally when I get ahold of the pharmacist or the assistant he tells me they will have it ready in a couple of hours. Translation - if you nag them one more time they might have it ready possibly 15 minutes before closing. I'm really sick and tired of going through the same thing month after month. read more

They lost my 7 year olds pictures from her first experience at sleep away camp with no hope of ever finding them. They blamed it on going through a remodel but just talking to the manager I could tell it is because this store is disorganized and horribly managed. read more

I went in for an antibiotic ointment in October, 2020. They sold me an ointment that was good until January, 2019.

I used to develop my photographs at this CVS, via the Kodak app. One day, the Kodak app didn't inform me that my first set of prints went through so I resent the prints. When I went to go pick up my photos, a cashier named, Rain, was super rude to me when I explained to her that I didn't want to purchase both sets of the same prints due to the malfunction of the Kodak app. She did not like the fact that I refused to pay for both sets. Needless to say, I have now gone to a different location with friendlier cashiers. Cashiers should not be arguing with customers. read more

This is the absolute worst CVS and drugstore I have EVER been to. If you're a person of color or have a hat on or have a tattoo or just one at a time as I did, they are guaranteed to literally FOLLOW you around the whole store and WATCH you as you shop without even trying to hide it. They are absolutely the most racist and judgmental store I have ever been in. Went to ask for Tylenol and the little Caucasian woman sat there and stared at me after I said "i will figure out which one, thank you for the help" then I went to look for candy and she VERY CLEARLY followed me all the way to the other side of the store. I Went to checkout and saw her standing not even 5 feet behind me as I did self checkout since she was too busy watching me to do her REAL job and ring people up. I asked if she had real work she should be doing and she unbelievably said "nope this is my job, to watch your type scan your items" absolutely disgusting!! I've lived in anthem for years and never have witnessed such blatant and disrespectful racism and discrimination. You work at CVS in anthem, treat your customers with the respect we deserve. She deserves to be fired immediately for racial profiling,especially since I was with my Caucasian girlfriend. read more

This must be the worst pharmacy in the city. 30 minute wait on phone, employee answers "CVS please hold" to another 20 minute hold. I had to hang up and go there with the flu to make sure they were doing their job. Terrible customer service at pharmacy and never do what they are supposed to. This location never appears to be busy when inside either. Will be going to Walgreens in the future for all purchases. read more

My son was just diagnosed with type one diabetes less than a month ago and he's nine years old and this has. been a very Trumatic situation for my family... I feel like I've done nothing but fight with the pharmacy for the prescriptions and this is not my first time going to pharmacy I've been going to the pharmacies for myself for years and I feel like I've had to fight and argue with the pharmacists over everything... after just getting off the phone with the pharmacy again I'm deciding I'm going to transfer my Prescriptions to Sams Club where I go for mine and have never had a problem!! read more

Worst cvs pharmacy that I've been to in the valley. I'm on hold as we speak for over 30 minutes. When you fill a prescription online and it chooses a time for you to pick up, they never actually fill it until you go in. Their excuse is that the system is acting up or they act as if they don't care. They need a new system and new employees. They don't have compassion when people come in frustrated because they don't feel well and are told that their meds are not ready regardless of being told they were. read more

Unless I'm filling a prescription, there's no reason to come here. This place is ridiculously over priced. Pass. I'd rather shop at Albertsons. read more

I have been getting my scripts from this location for years now. I've never had a problem, they are always on top of refill and will even call me to verify. They tech are very friendly too. I have seen a few different pharmacist in here but that has never been an issue for me. I have actually called to speak with the pharmacist a few times and she has always answered my questions and been available. The only thing I wish is that I would remember the close fairly early on the weekend (I think it's Sunday) which is fine, I just forget this sometimes. read more

I shop here often just because it is the closest store to my house. However, this store sucks because the staff is rude and unhelpful. They also are constantly out of various supplements and over the counter meds I need. read more

The housing that surrounds this CVS has drastically increased over the past few years, causing a lot more traffic to this store. Although the store is much busier, I feel the pharmacy has done an amazing job keeping up with their customer service. I am so thankful for them and their clear communication on timing and their empathy. read more

This isn't my first go around with this CVS! I was short pills a couple of years ago(twice) when I was prescribed them for an infection and I should have reported them to the pharmacy board, then. I needed a prescription and live so close to that store. My doctor sent it at 9:45. The pharmacy said they didn't have it, try a 24 hour store. I drove all the way to the LV Blvd store and was refused because they said the Bicenntennial location FILLED IT! He called the number on the bottle, which was my doctors office, then said he tried to call an old cell number I had? You mean you don't have caller ID? Yeah, right! While the pharmacy says they open at 8am, they opened at 8:05 this morning. It's time for CVS to sell their pharmacies back to Long's Drugs, or Sav-on so we can have customer service, and not some lazy pharmacist that may have to stay 1 minute past 10 to wait on a customer and make money for CVS...heaven forbid! read more

Worst pharmacy I have ever went to. Call pharmacy and nobody ever answers. Call manager on duty and they answer and indicate they would have the pharmacy call but no call ever received. Been out of important medicine for almost a week and am getting nowhere. Please if anyone need their meds do not pick this pharmacy! read more

The folks here are fast and nice. Every experience I had was pleasant. I've used the drive thru a bit and I never had to wait for someone to acknowledge me. I don't know why their reviews are so bad! Maybe it's just those folks that love to report bad experiences and never the good ones. read more

This is continually the worst pharmacy I've been to. Unfortunately our insurance forces us to use CVS. The particular pharmacy changes management every 6 months or so. They have screwed up our prescriptions more times than I can count. They've shorted our prescriptions, taken days to fill prescriptions, & continue to screw up insurance info even though we've given it to them multiple times. Every time I go, even when my prescription has already been filled, it's still a 20 minute wait. If you can, save yourself the trouble, & avoid coming here. read more

Incompetent rude customer service. They couldn't care less if they help people or not. I will NEVER go here again. Not even an apology from the manager. read more