I transferred my 3 RX here after I moved. I checked on my insurance website to make sure they took Vons, and I also got a mailer from Vons advertising $75 grocery card if I transferred to them. The pharmacist was all over the place when I approached her. She made many notes, went to the copy machine 3 times, and had clipped conversation with me. She said it would take 48 hours (not a problem, I wasn't out) and she didn't even address the question about the $75 off groceries. She also wanted me to reach out directly to my doctor for refills, but I insisted upon a transfer. I don't know why they needed to try and talk me out of a transfer when I had refills on all my medicines.
Fast forward 3 days and I get a voicemail from the pharmacy that my prescriptions cannot be transferred because they are out of refills. I had to call my old pharmacy myself and explain everything. My old pharmacy said they had been transferred already. So I call Vons, explain the situation again. The tech takes no responsibility for the situation, interrupting me several times and raises her voice. She blames her confusion on the notes left by the pharmacist. She says she'll "try to help me" and then hangs up. Later, another voicemail says they were finally able to get the transfers but they have to order the drugs. The drugs are very common so I guess this store keeps a small inventory.
When I pick up the RX, Delia is the tech who rings me up. I offer a greeting, a smile, and explain I just transferred to her pharmacy and I show her my $75 grocery advertisement. She interrupts me and asks for my DOB. She never smiles, never acts warm, and works silently for several minutes. I pay my copays and she hands me a $25 grocery card. Of course, I ask next, how does one get the full $75? Not trying to be petty, but at this point it's the only reason I'm still dealing with this incompetent pharmacy. She interrupts me again and glares at me and states "I'm about to explain it to you." Couldn't she have been "explaining" things as I watched her work right in front of me for the past 10 minutes? After all, there were 3 other customers in line behind me.
I have to fill 3 more times before I get the remaining $50. After that, I'm gone. You would think avoiding the big names like Walgreens and CVS, that you would get better service, or at least more friendly folks, but that is absolutely not the case. read more