I am David Brown Sr., Ph.D., Ph.D. Honor Scholar and Researcher. Most of the time, I shop at the…read moreWalmart on 540 Mark Street in Henderson, Nevada. I usually go in and purchase my necessities, then I am out the door. However, over the past few days, I have been visiting Mark street Walmart to get Lipozene vitamins. I pressed the customer service button on the wall, and I wait for someone to come. Well, that never happened. I have waited over 30 minutes, countless days, waiting for a customer service representative to come and unlock the door so that I can get the products that I need. Now, this has never happened before in over 12 years. So, as a scholar, I did my own personal review and assessment of the situation, whether that Walmart store has "downsized," its employees to where that they are "overwhelmed," with consumers that some areas of the store are "neglected of customer service," or that Walmart Store has conformed into a store of "poor customer service." I went to the Walmart Store today to see if anything had changed about the process, and, disappointingly, nothing has changed. So I bought what I needed, and I left the store disappointed in their service. My rating at this moment is zero, very poor customer service. Walmart management must ensure that all product and service areas in their stores meet the demands of the services for the customers. In addition, regardless of the population of the consumers visiting their stores. Yes, Walmart is the leading retail store, and because of this, they must represent high-quality customer service at all times. Until this matter is resolved, I have decided to order the product online and rate my experience review as zero.