I had a very frustrating experience at CVS today involving an employee named Lynn. I was at the store picking up medication for my dog and also needed assistance getting an item from a locked skincare cabinet so I could check out everything together at the pharmacy. I waited in the aisle while the assistance bell was rung multiple times, at least four times, and no one came to help. Another employee eventually stopped and apologized, but explained that she did not have the key to open the cabinet. During this time, I could clearly see Lynn near the front of the store stocking shelves after she had already helped me earlier in my visit. I politely called out "Ma'am" multiple times to get her attention, and instead of approaching or even turning around, she responded from a distance with "What?" and "Yes, what do you need?" while still facing away from me. When she finally returned to the aisle, she initially asked which product I needed instead of simply opening the cabinet so I could look. The entire interaction felt dismissive, rude, and unnecessarily difficult for a customer who had already been waiting patiently while trying to pick up medication for their pet. I understand employees get busy, but basic professionalism and customer service still matter. I should not have had to repeatedly call for assistance after waiting several minutes with no response. read more

I have a very special and specific review for Lynne A. She was so sweet and helpful and she helped me apply as many coupons as possible to make ends meet today. Thank you, Lynne. read more

This is my health and they just don't care. I have never had an issue with a pharmacy until this location. I'm now without my medication for 7 days. I keep getting promised it will be in over and over. I cannot contact or transfer my medication to another location. It will not let me. I am stuck with this terrible pharmacy and has had no information on what to do. This is a nightmare read more

I work in customer service and I understand people have their bad days but regardless you DO NOT mistreat people and laugh in their face when they need their medication and when asking a question that's common decency. A worker in the pharmacy department named Fernando was very disrespectful and rude to my mother when trying to pick up hers and my grandpas medication that said it was ready. Instead of answering the question that's common decency needed a simple answer he would cut her off and being so rude and laughed in her face when she kindly asked questions. When wanting to ask for a supervisor or someone in management he declined and did not want to get them. read more

Can't call and talk to a pharmacist - you can only leave a message. It took forever to find the choice to even leave a message. AI has ruined everything. They keep texting and calling about a prescription being ready. I previously told them that I don't take it any longer but they keep trying to fill it. read more

I have been going to the same doctor at UCLA Medical Center in Westwood for over 20 years. He has been giving me the same two prescriptions for the same period. I went in for the usual refills and some new "wanna be doctor" of a pharmacist rejected the refills because she didn't like the wording of how and when to take them. This was on a Saturday and this A-hole named "Hanna" had me wait until Monday until she could call my doctor. Absolutely unbelievable ! This was a "refill" from UCLA, not a new prescription from some corner clinica. read more

The managers are the worse. They have no customer service, they are rude and unprofessional. Over the 20 years of living in this community the service of this CVS has hit rock bottom. I will be taking my business elsewhere. And maybe this one costumer taking their business elsewhere won't make a big difference but after reading all these reviews I'm sure it will eventually, looks like many others feel the same way. read more

I went to pick up an RX today from an appointment at 10:30 AM where the doctor said she had called in the prescription. It was approximately 2:15 PM almost 4 hours after my prescription was called in. The pharmacy clerk said my prescription was not available and would not be available for over 30 more minutes. I informed the tech that I had to pick up my son and I wouldn't be able to come back and that my medication was an antibiotic that I needed for an infection. He said I had to wait. I told him I would wait there, in the drive-through as no one was behind me. I rolled up my window and waited a few minutes later I realize that there was a note taped to the window. On this note was my name written out currently blacked out in the photo. I called and asked to speak to the pharmacist manager that was in charge. I spoke to Howard Lee. I informed him the office was violating my federally protected HIPAA rights by posting my name and acknowledgment that I received medication there. He told me he did not care and hung up on me. I then called the store manager, Jesus Ramirez, and informed him of what occurred in the violation to my federally protected right. He said he would address the issue. As I am waiting for the store manager to address, two ladies in the car behind me got out of their cars came up to the window and verbally assaulted me by name, because my name was on the sign of the drive-through window, placed by the lead pharmacist. One woman actually hit my car and yelled at me causing extreme emotional distress and physical damage to my vehicle. I asked the store manager for the name of the person that violated my federally protected rights. He said it was Howard Lee, the main pharmacist in charge. I took a video when I asked him who did it I filed a police report for assault and disturbing the peace. I have also filed a report with the pharmacy board and contacted CVS corporate regarding these violations. The district manager for this CVS, Haider Mirze, called to apologize for the pharmacists violation and offered me $50 in store credit for the violation. What a slap in the face. I will be hiring an attorney. read more

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Came in looking for Similac and was offered a deal they were running by one of the cashiers (forgot his name think it was Osvaldo or Oscar) anyways I got a good price for neocate , talk about a miracle lol read more

WORST SERVICE EVER. If you can avoid this pharmacy please do and save yourself the time, stress and trouble. There is not ONE person at this pharmacy who is decent and their job, they all have really bad attitudes and behave like they work for free. I really do understand that under the current circumstances people are harder to work with than usual, BUT I've come here with a couple times on different occasions and the attitude is just as bad as before for no reason.. They also work as slow as possible it seems, waiting times and lines are so long and there's more than enough people "working" but in actuality just doing a bunch of nothing. The drive thru is really worst than going inside and there's always a line. Just go to another location, even if this one is convenient for you like it is for me. Other locations are never this unprofessional and slow - I drive all the way to Lawndale to get my prescriptions instead of walking down the street now. read more

This place is a joke! What's the point of making appointments arriving early to be on time, if they just screw up and make you wait an hour! There is a reason I moved my prescriptions to another shop! read more

I had a car accident and was in some pain. The doctor proscribed pain reliever & my wife took me through the drive up pharmacy window. The gentleman helping said "$6" we handed over our card and he said "YOUR CARD IS DECLINED" my wife and I immediately said "WHAT??" The pharmacist continues with "I'm just kidding" Wow! Not what I needed after a bad car crash dude. read more

Always get meds here and never have an issue. Great staff and they answer all your questions read more

CVS Pharmacy - Drugstores Near Me - Hawthorne, California

I rate this store 1 star due to treatment that I received from the manager at 6:20 pm June 13, 2022. I am a paying customer and I will never return here. It is important to me the service that I received. It should never disrespectful from a store manager. read more

This CVS is the spot, There's no Liquor store near by so buy everything from here never once have Ive been Disapointed People are Friendly & have a Huge Parking Lot Thanks CVS! read more

CVS Pharmacy - Drugstores Near Me - Hawthorne, California

Howard from the Pharmacy has the worse customer service ever! First of all, he doesn't care about his clients and very rude. This pharmacy needs people that will care about their clients. It's been a month my parents going back and forth to them and the doctor office and they have been talking to Howard who did not help at all. I tried to talk to Howard and he was rude. I am sorry but if you are going to be rude to your clients then you shouldn't be working there especially in a pharmacy. Because of him and his unreliable crew, I am going to have to change pharmacy for my parents to Walmart cause those crew across the street actually care for their clients and their clients well being. Honestly disappointed at these people. Wish my parents mentioned about their issue earlier. read more

I went to pick up a Rx today from an appointment at 10:30am where the Dr said she had called in the perception. It was approximately 2:15pm, almost 4 hours after my RX was called in. The pharmacy clerk said my RX was not available and wouldn't be available for over 30 more minutes. I informed the tech that I had to pick up my son and I wouldn't be able to come back and that the medication was an antibiotic needed for an infection. He said I had to wait. I told him I would wait there. I rolled up my window and waited. A few minutes later I realized there was a note taped to the window. On this note my NAME was written out (currently blacked out in photo). I called and asked to speak to the pharmacist manager (in charge). I spoke to Howard (Hyun Lee). I informed him the office was violating my HIPPA rights by posting my name and acknowledgment that I received medication there. He told me he did not care and he hung up on me. I then called the store manager (Jesus Ramirez) and informed him of what occurred and the violation to my rights. He said he would address the issue. As I'm waiting for the store manager to address, two ladies in the car/Behind me got out of their car/s, came up to my car window and verbally assaulted me by name ( because it was on the sign), hit my car and yelled at me causing me extreme emotional distress and physical damage to my vehicle. I asked the store manager for the name of the person that violated my federal protected rights. He said it was Hyun (Howard) Lee. I took a video when I asked them who did it. I filed a police report for assault and distribution of peace, I am in process of filing a report with the pharmacy board, and I have contacted CVS corporate regarding these violations. read more

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As at all CVS locations, the line never moves quickly. If you're looking for general store stuff, Ralph's is almost next door in one direction at about the same price point and much faster service. Three 99 cent store the other direction had better settle ton at a much better price, with similarly long checkout times. read more

You have to be kiddiing me with this shit store. I am a Type 1 diabetic, i use CVS in Houston, so i am in their system as a regular insulin user, yet this location didnt want to allow me to purchase syringes. I had to talk my way into a couple days worth, so that i am able to eat today and tomorrow, but wouldnt sell me a box!! How the fuck am i supposed to inject my insulin that i purchased without syringes. Change this stupid fucking policy!! read more

This place sucks, I have complained so many times to CVS corp. and to the managers and promises are made and nothing is ever done. The location is poorly staffed, has a security guard that parks in the handicap parking(and is not handicapped) then harassed me for being in a wheel chair. The pharmacy has may be 3 employees that are competent the rest are rude and stupid with regard to customer service. It is obvious the hire who ever walks in the door with out doing any back ground checks. AVOID CVS AND ESPECIALLY THIS STORE. read more

We will move pharmacies. They are literally within 5 minutes of walking distance. We get a text saying the medicine is ready, but always have to wait read more

What are these people doing? I am a diabetic type 1, I go in with a prescription on my phone because the doctor rushed it to me. I'm having a problem and the pharmacist says... sorry you need to leave and go print it. But other than this it's all good, I can help you?!?! WTF - give me the insulin so I don't have a stroke and then I will get you a print out! This is the pharmacist? Idiot waste of space! read more

I prefer this location of CVS over the one that's across the street from my work due to the fact that it's got a huge parking lot. Why? I've heard more than one story about people getting their cars bashed up by the seniors that frequent the store down the street in Manhattan Beach. The store seems kinda cramped, but the cashiers are nice. Rarely do I encounter a line at 7AM. read more

Told us they had a medication, and then after jumping through hoops to get a prescription to them, the medication they had was expired - - clearly no inventory controls here, and no one willing to take responsibility or help us find a solution. Avoid this place if you have medication that you count on . . . And obviously if you don't want expired medication - this would be a bad choice for you. read more

If I could give this place a negative star I would Just went in to pick up photos I submitted online which they notified me that they were done. Walked in at 1:35, after being there for 15mins by the photo counter, mind you u could see my photos were done, some guy who I'm guessing works in the photo department said be there in a few and walks to the back. (Mind you the store manager was standing 5 feet from me this whole time) after waiting for another 30 Frekin Minutes a random girl finally oh sorry and rings me out at 2:35 Don't have a fucking photo center if your not going to operate it!!!! read more

This pharmacy is the great! I had a new insurance and it was not showing up in the computer. Alexis in the pharmacy was on the phone for over 30 minutes with my insurance company and figured out what the issue was. She went above and beyond to help me. A medicine that would have cost me $266. and I ended paying $5. Thank you CVS! read more

I had a great experience with Nancy at the pharmacy counter this evening . She went above and beyond with helping me pick up my mothers medicine . I wish all CVS stores can provide this standard of concern and care . She was patient and never rushed me . She and the staff on the duty are the best . They deserve 10 stars ! read more

I really dislike this pharmacy. I got a call from them at 720pm last night asking me if I wanted one of my Rx put on automatic refill. I told them no because that Rx is to be cancelled because my Dr submitted another Rx with higher mg. Thought that was the end of that. Should have been. Today I get a text saying that my Rx is ready for pickup. I call the pharmacy to ask what Rx is ready (because I'm thinking it can't be the one I said no to). Whoever answered the phone said it was the lower dosage Rx. I wanted an answer from her about why if I said no...was it automatically refilled. She immediately went on the defensive saying she didn't do it and she wasn't there last night and the only thing she can do it cancel it. I mean, they obviously don't listen to their customers...shame. read more

Customer service goes a long way people!!! Wilma was exceptionally attentive with my usage of coupons for purchasing baby formula. No joke, my transaction was just completed and of course, on the bottom of my receipt is another coupon! For you non-formula buying people, any break you can get on formula is a good thing. She was more than willing to process a refund and do the transaction over again. read more

My local CVS and it's open 24/7! I feel very fortunate that's it's always open when I need them. The employees are very friendly as well. It's well stocked and always have good sales on liquor :-D if you're in the area and need a 24 Hour Pharmacy, this is the place! read more

It's really convenient that this place is open 24 hours. The place looks clean and the staff was friendly. The place is well-stocked and it seems to have everything that is needed. It even has alcohol for those late-night runs. I came here at about 2 AM and there was no line when I checked out. There's not much to be said about a CVS as it is a chain store but even though this store is smaller than all the other CVS it seems to be quite good. read more

I wish this store had self serve also the coupon dispenser is always broken so I am never able to get coupons before I check out.

If it had negative numbers I would rate it shit slow ass cashiers That don't know how to do coupons

If you are doing CVS Photo here dont. Long wait, bad costumer service! I told the person working there Im here to pick up my pictures, and he said" pictures???" like what is so confusing about what i just said. read more

I went to several cvs stores & the customer service was horrible!!! I'm giving a rating of only 4 stars because they didn't have my meds I ordered & I had to come back the following Monday. But the one person that stood out over the phone as well as in person was Camille in the pharmacy!!! She was polite, informative & helpful. She is the only reason why I would return for any prescription needs!!!! #cvs read more

This place sucks.. no lie. The line is always long and it's ALWAYS only one damn cashier. YET- they are not hiring...lol Granted I have only gotten good service once from a guy that works there that's about a one in 5 chance when I come he'll be there as I usually come to places like this in the evening 7-9 pm... eh, I just have to deal with it because it's close. read more

Worst customer service ever. All pharmacies give me a bad attitude and feel like don't want to help me anything.

I am giving every CVS that does not accept NAS coupons one star because it means that the person who mails in coupons is lazy and doesn't want to do it. read more

Just a regular CVS ... nothing different from any other CVS. Lines are sometimes long even when it isn't busy. Ironic I know =P

I've had so many problems with this pharmacy over time. The only reason why I continue coming here is because it's the closest 24 hour location near my house. I'll probably be switching to the 24 hour one in Gardena and have to sacrifice and make more of a drive. The first incident I remember happening was when I was picking up a prescription. I really needed to use the restroom. I asked a worker and they said they would meet me there. I waited five minutes and they never came. So I asked the pharmacy worker and she called over the intercom. I waited another five minutes and she never came. I went back again and she said someone will come to unlock the door. I waited another five minutes and my bladder was going to explode. I went back to her again and told her that I've been waiting fifteen minutes for the restroom. She looked at me, gave me attitude and FINALLY opened the door for me. When I returned to pick up my prescription, she retaliated by attempting to "explain" my prescription out loud. I was so furious because she violated my HIPAA privacy. I called to complain and they called me back two days later to apologize. She said they would follow up with me in a few days but never called me back. Other incidents that have occurred back to back were my prescriptions not being ready when they were supposed to. I have refills to be automatically filled every month and some are from different doctors. I called on a Monday and asked to make sure that my prescription was ready. They said no and took down information from me such as my doctor along with which brand I specifically needed. I called the next day and they never even contacted them nor did they even have evidence of the information they supposedly "made note of." When they finally called to confirm the refill, my doctor called me telling me they sent the prescription to the wrong office. I was so furious! I had to miss three days of my prescription because of them! There have been many incidents that have urged and continually push me switch pharmacies. Due to all these incidents, I make sure to call the pharmacy before I make the drive. I kid you not, I stare at the time each time I call and make not of how long it takes them to answer my call. The longest I have waited for them to answer is thirty minutes. The longest time I've waited after they put me on hold is also a half an hour. I hate this pharmacy with a passion. I have officially transferred my prescriptions and I urge you to steer away from this pharmacy as well. I warn you to save yourself the hassle. read more