I came in to pick up my prescription, and there was a balance due when they usually isn't so I just asked simply why. I was told I needed to call this number that they provided me and the number that they provided me only a pharmacist can talk to them on. When I brought this up, the pharmacist came over to me and decided to sternly tell me that it was misinformation and that I need to call my insurance. Which is not a problem. I have no problem calling my insurance to make sure that things are covered. But the way that she decided to talk to me was extremely rude. Completely unprofessional and quite frankly uncalled for. This was an older woman, I proceeded to let her know that she was being rude. As I was making my phone call standing not even 10 feet away. I could hear her continuing to talk smack about me with her employees. Completely ridiculous. read more

I'm really sad that the CVS that I've always loved, has gone down with the customer service especially in the pharmacy. The pharmacy assistant, she is just a negative touch to the once great CVS. We are very disappointed . read more

Pharmacy staff is unprofessional, unpleasant, dismissive and disrespectful. As someone extremely sensitive about pills -- I haven't even taken Tylenol in years -- starting RX treatment for the first time in my adult life is a big deal. Naturally, I have questions about what I'm putting in my body and how it might affect me. The impatient pharmacist wouldn't even gave me his full attention. He and the staff made it clear that my questions and concerns were an inconvenience. That's unacceptable in any healthcare setting. Patients are already dealing with pain, stress, and serious concerns which lead us to take these medications in the first place-- our concerns shouldn't be met with dismissiveness and attitude when trying to understand our treatment. Taking 5 minutes to explain something with patience and respect should be basic standard. It's concerning that it isn't here. Thank God I live in California and don't have to deal with this sour, childish, immature, unprofessional bs again. When a family member mentioned possibly switching to this pharmacy, I told them not to bother -- there are far better options where communication, human care and decency are a given. Pharmacy get your act together. Healthcare?! More like CARELESS. Fix your nasty attitude. Customers do not need more stress ON TOP of their ALREADY STRESSFUL SITUATIONS. YOU THINK WE WANT TO TAKING THESE STUPID PILLS!? ITS NOT FUN AND OUR SITUATIONS ARE NOT PLEASANT. YOU THINK WE WANT TO INCONVENIENCE OUR DAY TO PICK UP OUR MEDS?? ITS NOT A MF FIELD TRIP OKAY. You're adults. Grow up. Act like it. Get your act together. Take your job seriously in EVERY aspect. My God, remember why you chose this profession in the first place . It's not too much to ask. If AI becomes a reliable way to manage prescriptions and questions, I'll gladly take that route. At least I'd be treated with consistency and respect. I get better customer service at Burger King for God sakes. What a joke. read more

If I could leave zero stars, I would. The entire staff at the pharmacy counter is incredibly rude and unprofessional. The pharmacist himself was the worst of the group. He spoke to his team and patrons in line with zero respect and offensively rude. The Minute Clinic staff was even worse and after waiting an hour we left without completing our appointment. Typically, I don't mind waiting, but the staff was so rude and dismissive that we decided it was not worth waiting any longer and will seek care elsewhere. We will never visit this CVS again. read more

The pharmacy in this place is full of people who lack professionalism . They refuse to be helpful and are rude. Sophi or Sapphire or whatever the "pharmacist said her name is yelled at me. Saying that she doesn't have to put up with it. To get out. read more

Victoria was a great help really appreciate her helpful services !! It's nice to have someone reply to the phone with a great and calm attitude read more

I can't help but share with the community how kind Victoria was, she very loving. She showed interest and helped me find what I needed. She is a very hard working Employee and I wanted to share how much I appreciated it. read more

Pharmacy customer service or lack there off is horrible. They need training. You call to get help on a prescription and constantly being put on hold without being told they are putting you on hold. They lady that answers is very hard to understand. She is very rude. read more

Yeah make sure you go to a person of color when you go to the pharmacy. The racist young white boy was very snappy today. I will report to manager. I think his name was Cody, of course. However Tina in front of CvS is always nice and friendly. We love her. read more

I have shopped at this location for more than a decade. For the most part I would say I have been happy with the customer service but in the last year and since installing self service check out, I continue to encounter the same rude employee who insists that I use self-service check out. (even though there is a register open and she's standing around watching the customers) At the end of the day, I must say that when your customers come in often we are sick, exhausted, and would appreciate service and a smile. Please teach your employees how to retain loyal customers. read more

Picked up medication and one box had a "X" in marker over the seal tampering notice. Open the box and it's seal is gone and partially used. This is gross & unsanitary. Had to check the rest of the boxes. Reporting this and never returning. read more

CVS Pharmacy - Medication with seal gone and partially used - Drugstores Near Me - GOODYEAR, Arizona

I love this CVS! I come in here usually every week for my pickup orders. They are always done right. This store is open 24 hours. The cashiers seem very nice. The Pharmacy was also very good. read more

Rude and unprofessional manger!! He couldn't find my name on the system and said : i will try one more time then he gave back my id and insurance card !!! Its not working. The manager and the staff didn't know how to use the cvs system! (( i use my card at cvs 3-4 times a month at other branches )) read more

I'm giving them a 1 star every time I have to deal with one tech named Danielle she is rude and disrespectful. She made a mistake on medication I brought it to the rph manager attention and he didn't seem to care. Then tonight I went in the get medications and she was so rude and told me to read her name badge so I don't misspell her name, because I said I'd be back in the morning for some else to run my medication through the insurance. The pharmacist just made things worst by cutting me off and then they talked about it while I left. Don't waste your time with this pharmacy. The treatment I've been getting will go to corporate. read more

Went there to get my prescription filled, they only had 3 pills and told me to come back the next day, I did and they told me the shipment had not come yet and I should try the next day. I did and they were packing my order up and I should come back. I did and they told me they didn't have it. I should go to my doctor and try to find a different pharmacy. I could have done that 2 days ago. Now I'm scrambling trying to find my medication. Very unprofessional..... read more

Racist and not professional at all After I asked the specific questions so that the transaction Could go smoothly Told me I can get cash back with Apple Pay I purchase with Apple Pay Oh sorry no cash back with Apple Pay Ok refund me my money ‼‼‼‼ I'm sorry we need to see ID FOR REFUND U didn't need to see ID for me to buy anything but ID is required to get my money back when u wat he's me use my phone to pay you guys are a joke ! lol fuck you and fuck your corporation Stole a quick couple dollars for no reason read more

The worst pharmacy ever!!! This is the only 24/7 CVS pharmacy in the area so they should know they are going to be packed and busy especially during flu season...yet they literally only have 3 ppl working throughout the day and the poor pharmacist works crazy long hours. The management should know this and have more staff working to get through the line and fill the prescriptions. If you don't call then your prescription definitely will not be filled. They will tell you it'll be ready one day and then it's not ready at that time. Please get it together her! It sucks because I have no choice but to come to CVS because of my insurance. read more

I think they need a system that automatically let's them know it's time to fill a prescription, like Walgreens does. You have to stay up until midnight to call in an order. Also they tell you when it will be ready and when you go there it's not even close to being ready. Night time the drive thru is closed, and they should have signs posted early so people don't show up in PJs. And when pharmacy calls for help like the girl did twice, someone needs to help. read more

The staff have been completely indifferent to anyone walking in lately. I literally was asking staff a question about checkout and instead of speaking to me they smashed their fingers on the screen to override whatever was wrong and walked off. Not the worst thing in the world right, but enough for me to go ANYWHERE else. Just be kind to each other. Saying hello or answering a question literally takes no significant effort. read more

Pharmacis on the night shift screamed at me all the way out into the parking lot. For a simple reason of coming in early to pickup my scrip

Really annoyed with this pharmacy. We always use this location as it is around the corner from our house. However, they seem to not be getting the prescription for my baby who is in pain. The doctor has sent it multiple times. When I called the pharmacy to ask if they had received it and what I needed to do for them to get it since they haven said they haven't received it after it being sent multiple times, I was told go to a different CVS location or try Walgreens. SERIOUSLY?! They obviously do NOT care about the customers or business. I get times are tough but it's no excuse to be rude to customers asking prescription status or asking other ways to get it to them. read more

I wish I could give zero stars. Trying to get my medication transferred and the guy is sooooo rude ! Cut me off when trying to give my information saying when I stop by I can have them update my profile. Then says bye and hangs up without giving me time to ask anything. read more

I am a creature of habit and usually when I find a business that has good customer service I will keep going back to that business. However, tonight I did not go to my usual CVS and went to a different one. I went into CVS because my nephew had been feeling ill and I thought it would be a good idea to stock up on some over the counter medicine. When I arrived at the store I wasn't quite sure what medicine would be the appropriate medicine to take. So I went to the pharmacy to get some assistance. There were three employees behind the counter. Not even one of the employees greeted me or even acknowledge I was waiting. After a few minutes of waiting I finally asked if someone could answer a question. The employee gave the impression that they were annoyed. I purchased a few items a d left the store. I like CVS and keep going back because rewards deals are great and CVS is open 24 hours. I won't stop.goi g to CVS, however, I won't go back to this location. read more

I used to love this place (for over a decade) but their pharmacy has truly gone too far downhill to keep me as a customer. Their corporate send to have cut hours and staff so it takes several days it longer to get a prescription filled. I unfortunately have to return 1 more month before I need a new refill. It's their last chance. The don't value the West valley customers or the employees. I hope they step it up! read more

Very sweet cashier's. Always friendly. I like the seasonal and other fun items you can browse while you're there. Very easy to impulse buy here! The prices are just a little higher and the pharmacist is not very friendly. I about asking questions about medications and go elsewhere but I love that it's 24 hours read more

CVS Pharmacy - Drugstores Near Me - GOODYEAR, Arizona

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We had to get a prescription at 3am, since they're open 24 hours it was perfect. When we got to the window, the tech or pharmacist was kind of weird. She said their system was down, then hesitated when we asked when she thought it would be up again. Not a horrible experience. Just weird interaction. read more

Was just on hold for 15 minutes and immediately hung up on, called back and the man I spoke with was incredibly rude and said he had no one on hold for that long. He then hung up on me when I said they need to be nicer, YOU ARE DEALING WITH SICK PEOPLE. Our lives are hard enough, I'm sick of pharmacists adding to my problems. You are in customer service and the health industry, for me to be hung up on twice is unexepytable!! Never going back read more

It's nice to have a 24-hour pharmacy, but they seem woefully understaffed. The people who work here are always nice and competent and helpful, but it takes forever to pick up a prescription. (Last time I went through the drive-thru, it literally took half an hour to pick up my prescription.) read more

If there was a zero stars they would have gotten it. I just called no welcome cvs greeting, answered with hey, and they don't do anything there but take there sweet time so they tell you two hours. I've been to this one when in case of times like this have a late emergency visit and need my rx filled. I dreaded calling this place. I'm taking it another step forward and calling upper management. They suck. read more

Although it's a 24 hr pharmacy, the pharmacy staff are rude and leave you standing in line. I came at 10pm and still waited 30 mins before I could even get someone to check me in so I could pick up my medication then I had to wait an additional 30 mins to actually get it. There wasn't anyone in line so I'm still baffled at what took so long. read more

The Pharmacy drive through is convenient however taking 2 and 3 days to fill scripts is crazy. I had one script called in by my doctor and they called me 3 days later to tell me if finally had been filled. I went to pick it up and they then tell me they were finishing filling it (even after the call saying they had completed it). They sent me a text a couple months later to remind me to fill my script and asked if I would like it to be filled. I replied and said yes. I received a confirm of date and time it would be completed of 2 days. I went to pick it up on the third day and they told me my script was not filled and there were 6 people ahead of me. I don't know why they are so far behind but I told them to cancel the script. I plan on calling my doctor and having it transferred to another facility. read more

If I could give this place a negative star I would, I've had multiple negative experiences here. Once I dropped off a prescription at midnight it wasn't ready until 9am. I usually call and ask about my prescription before I pick it up a few hours after dropping it off I called and I was told 1 hour. I gave them an additional hour and it still wasn't ready. I was told that they would expedite it come back in 20 minutes. I gave them another hour. Nothing! I dropped off a prescription and then took my wife to the ER she was seen treated and released, prescription not ready we debated where to eat finally made a decision drive to the restaurant ate and drove back still no prescription. I had two prescriptions one for 16 pills the second for 28. It's not that hard to count. I was furious stay away from this place from personal experience I will not drop off a prescription here at night it's faster to wait until morning and take it to your local pharmacy. read more

The worst pharmacy ever!!! Where do these people get their degrees who hires these people, and the front store manager is just as horrible as the pharmacy manager. We will never shop there again! So many bad reviews why is corporate not doing something about it already. People need their medication, what's so hard about that. read more

Linda was a rockstar taking care of my wife with water during a too long, too hot walk. We use this CVS for Rx and despite the inflated convenience store prices. But Linda, 5 stars. read more

They deserve no stars. This pharmacy is slow, they are always understaffed. You will wait for an hour every time. Line inside, drive thru, on the phone always waiting for an hour. Everything is slow. And the staff have no sense of urgency and don't care. No pep in their steps just lethargic and move at the pace of molasses. read more

The photo department IS THE WORSE! If I could give negative stars I would! I've been trying to get my photos printed since 10am! I've called the store 4 times from 10am to 3pm. Each time the associates didn't want to help me and I had to get the 800 number associate to call them to have customer service skills and check the machine. Called one last time and then they said that they have to call Kodak and that Kodak sometimes takes forever to answer the phone. Update: used walgreens and they're printing my photos right now. Go to walgreens! read more

This is one of the most unorganized and under staffed pharmacy I have ever experience. They only fill your order when you call to remind. Very rarely do they have it ready even after 6 days. You get the same story. I truly believe it is a management or CVS issue as the people seem nice but just fail to delivery. Time to go back and try Walgreens as I have given way too many chances with no improvement. read more

They never process my prescription refills and I'm the one that has to call and let them know I'm still waiting since they say they're in process. Then when I call, I'll be on hold for a minimum of 30 minutes before anyone answers just to tell me to keep waiting. I told one of the techs about this problem and all she could say is that they're always 5 days behind. How sad is that...why not hire more techs? read more

I have only used this CVS several times for the storr only. They always have items on sale in stock. I have had the same cashier all the times I have been there, he so friendly and seems interest in your day. Awesome young dude. The CVS Bonus Rewards are a plus! read more

This may be one of the biggest wastes of space on the planet. The pharmacy is so AWFUL! I stood at the drop off window for several minutes while making eye contact with two employees. Another customer walked up to a different window and got helped immediately. When I brought it up to the pharmacist, she proceeded to tell me she was the only one working and so on. THIS LOCATION BEING SHORT STAFFED IS NOT THE CUSTOMERS PROBLEM!! I wanted to love this pharmacy so much since it's so close, however I will not be returning. It is very obvious that the manager doesn't care, and the entire outside of the store is an eyesore. read more