Got my prescription sent here today and double checked the hours and availability by calling the…read moreautomated system that answers the phones. It told me that not only were my prescriptions ready, but that the pharmacy was currently open and open until 6pm tonight. Of course, when my wife pulled up, there was a written note on the window saying "Pharmacy is closed @ 1:30pm (it was 2:30 when she got there, so lunch was definitely over) The register staff just said "the automated times aren't official". What a joke. Why have the automated times at all? Why have an automated phone system if it gives incorrect information? I'd rather speak to a human that could've told me this hours ago instead of wasting our time like that.

I had a very disappointing experience at this Walgreens. I came to pick up my photos and waited at…read morethe photo counter, clearly visible, yet was completely ignored. I rang the bell for assistance, which didn't work--something the employees were apparently aware of but never addressed. Even though staff saw me standing there, no one came over to help. One employee was chatting with another while checking out customers but still didn't acknowledge me. I eventually had to walk over, wait in line, and ask if someone could assist me or if I was supposed to help myself. Only then was I told, somewhat rudely, that the bell was broken. This kind of service is unacceptable--customers should not have to chase down help, especially when the staff can clearly see someone is waiting. A little courtesy and attention would go a long way.

The pharmacy is very helpful and up front. The pharmacist are very nice and will to help greatly…read more I the store rep today was very nice. Overall I give it a 5. I am happy I selected Thai CVS even if I have to pass 5 others Goya

Kate, pharmacy tech, is the most uncompassionate person we've ever dealt with in a pharmacy…read moresetting. Willfully ignorant and purposely unhelpful and meanspirited. Her treatment of elderly people is condescending and gross and she might have a problem with people who have accents. Someone with such contempt for sick people shouldn't be working in the medical field.

I called and made sure before I drove 45 minutes to pick up my prescription that it was the right…read morebrand called Teva and they ASSURED me twice that it was so I drove 45 minutes to pick up my prescription ONLY be told it WAS NOT THE TEVA BRAND !!!! and it was a different brand and I drove 45 minutes because that's how far away it is to find the actual brand that I need to take cause it's hard to find anymore these days so now I have to drive back again tomorrow 45 minutes there than 45 minutes home and I was so upset because they told me twice over the phone. It would be the brand I need ! So they either lied or they weren't paying attention and that's more than frustrating the cost of gas and the time it takes to drive 45 minutes one way and 45 minutes back home ,, this very very unacceptable. !! Pay attention people !!! Be honest !!!!! I do not recommend this location !!!!

Super thankful to Ben, the pharmacist at the Walgreens in Surprise off Bell and Grand. I don't have…read moreprescription coverage through my medical insurance atm and was going to have to pay a fortune on my medication that I have to take, Ben was able to help me get some coupons to pay a whole lot less on my medication. He was patient and kind as he walked me through the process of getting the coupons. Thank you Ben, and God bless you!

We've visited this location multiple times, but this was our first time using the pharmacy…read moredrive-through. The associate was very kind, and we noticed they asked for more detailed information when picking up orders--our assumption is that this is for customer safety. Overall, the service was good, and we didn't have to wait long to receive our order.

Over a 2 year period my diabetic meds (Lantus and Mounjaro) are out of stock and delayed. I…read morefrequently receive only a partial fill. When this happens once, I chalk it up to "life happens" but when it's this frequent it's just plain poor management and bad inventory control. Do better!

+ They are open 24 hours except for lunch. + They have a…read moredrive threw and are polite - the automatic system for prescription status is worthless. Don't enter your phone number and DOB it will not give you a valid answer. - when you call and ask for a pharmacy tech (you have to keep telling the automated system pharmacy tech) they will pick up the phone and then put you back on hold. This happened so many times I lost count. While on hold I got back in my car and drove back to the pharmacy. - this pharmacy is horrible understaffed for the amount of business they get. They need to hire more techs and pharmacies.

I came through Walgreens drive thru on 6/13 at approximately 11:30AM to pick up my 1 prescription &…read morethe lady who was working, the drive-through got on the speaker & asked if I was here for drop off? I said no a pick up for, stated my name & she said this lane is for drop offs only. I said I don't see any signage indicating that and she said well it is and maybe the sign blew away because of the wind and hung up. She was completely unprofessional and rude! So I called the store to speak with the assistant manager Monica. I advised her that her employee could have went about this differently and didn't have to be so rude & unprofessional. She could have easily said for future reference the second lane is only for drop off and I'll take care of you this time since the sign is in fact not posted out there. By this time, waiting in line, all another three cars have been added to the line that I would've been in. Had they had the sign up! So she expected me to reverse and get to the back of the line because of an error on their behalf. I think what's even more frustrating is that they have a big window showing their entire drive-through and they can see that the sign is not there through the window. They stare out the window all day. Why didn't somebody get up & go out there and put another sign up? It took for the Assistant manager Monica to have to go out of her way, go above and beyond to provide professional assistance. Fixing a matter that could've been so easily fixed by the other woman working the pharmacy drive-through. I will not be using this pharmacy EVER AGAIN.

Was trying to get ahold of the pharmacy and they have a loop saying they are assisting other…read morecallers however when the line rings no one answers and they throw you back in the hold line. Worst experience.

Had to wait in line for 30 minutes for 2 items but a worker had a cart full and they magically…read moreopened a register for her! Hmmm ?!? Absolutely horrible service!

Cathy! Thank you for your help with my 95 yo FIL. Cathy was friendly and helpful taking us to each…read moreitem we needed, which would've taken us an hour to find. Polite, knowledgeable and engaging. Thank you Cathy, you are appreciatedYelp score only applies to Cathy (the pharmacy not so helpful, had a question but did not have a prescription. Passed over to 3 different people, very disinterested in helping, not friendly and unprofessional)

This pharmacy literally almost killed me…read more I recently moved to AZ and had all my prescriptions transferred to CVS. I called to refill my seizure medications. The tech on the phone assured me it would be filled the next day. I never got a text saying the med was refilled so when I called to inquire as to why, they told me they wouldn't have the medicine in stock for a week. He told me even when they did get it in stock, there's no guarantee they'd have enough for me. I needed my doctor's approval to send the script to another pharmacy but of course this all happened on a Saturday when offices are closed. I had to go to an ER to get an emergency script sent somewhere else. I'll never use CVS again after this experience.

I went to this CVS because it is closest to me (19602 N R H Johnson Blvd. Sun City West AZ). After…read moreenough verbal abuse, I switched to another CVS. My medication quantity changed without my knowing because doctors these days share no details with you anymore. I explained, I get a better deal if it is a 30-day vs 90-day. Rita the pharmacist replied, "I cannot break the tube in half. End of story. Then she said I was taking it wrong. Then she said the pharmacy loses money. I contacted my insurance 3x's agreed with me and was willing to override the Rx change and Rita would not take their call. I complained 3 times to the CVS complaint department and they agreed I was correct and tried to override but not successful. Rita would not change the Rx. I filed a complaint with the attorney general pharmacy board in the state of AZ. I got a call back from compliance. Because the Rx was written in grams it cannot be changed to 30 days. Simple enough. I did more digging. My original Rx's, a cream, was written one full then but today in grams. If the pharmacist had explained to me the doctor wrote it differently, I would have understood. Barking at me; sit, heal, stay was not going to work for me. She would not pick up the phone to talk to me. NO ONE should endure this. This is an adult driven neighborhood. The CVS regional manager was supposed to call me back and never did. I also sent a letter to the CVS Scottdale headquarters' office and nothing. There is also another staff member assisting. She is also grumpy most of the time. It is awful here. Go elsewhere if you can. The other CVS called me to confirm she transferred my refills and was soon to be ready. I did not even ask her to return my call. She was kind. Kindness goes a long way. We all make mistakes, including healthcare professionals. If you are barking at customers, it may be time to move on... The APP is not user friendly. You request for a refill and it says it I ready for pick up then it is not there it resets to order again. There are constant windows needing to be opened to look for the Rx number and other information not on the same Rx page about the same Rx. Who's on first?

I want to thank Dr. Nicole and her team always making sure we are up to date on our medications …read more She always looks for the lowest possible price for us. She is so knowledgeable and professional! Dr.Nicole makes you feel like the most important patient!

Ear infection first time as an adult ‍! Nevertheless the service was quick 4:15 a.m. arrival at…read moreNextCare home by 5:30 a.m. Seen the doc, picked up my script all within an hour of leaving my home. Now that's great customer service! Thank you 24-hour CVS pharmacy on Litchfield and Dysart for having my script ready when I arrived. I definitely recommend this Nextcare location/24-hour CVS pharmacy for great customer service with ease. No 6:00 a.m. run this morning.

I just spent 20 minutes sitting at the drive-through waiting for one customer to leave the window…read more Services and assistance has been good in the past. Would've had to wait longer but the cars in back of me left so I could escape. I suggest the drive-through be reserved for relatively quick transactions. Patrons who need extra, time consuming help should be asked to come inside.

Update - days later and still no resolution from CVS. Eileen Munch the District "Leader" contacted…read moreme and promised that my insulin would be brought to the correct location in Saturday morning by noon. I check the app. No sign of my prescription being there. I call the pharmacy and confirm I'm correct. Just another lie from CVS management! I called Ms. Munch and she claims the script is there. Then why am I being told by your staff it's NOT there?! Who's lying?

I could be wrong, but I'm pretty sure a requirement to work here is to lack all customer service…read moreskills. Pros are parking and access is pretty easy no matter what direction you approach from. They have a self check out so I didn't have to wait for someone to actually acknowledge I was in the store. If you don't catch what I'm saying it's that not one employee said hello, welcome in, can I help you find something. This was obviously the first con. Second was the pharmacy was shut and locked down early afternoon on a Thursday so I couldn't even ask a question for what I needed help with. So I had to walk up and down every aisle nearby to try and figure out where or if they had what I needed. Good news is I found it, but then checked myself out to get out of this crap store.