The pharmacy is overworked. Not enough staff to keep up with the demand. Hire more people, give…read morethem more breaks.

I called in this location pebble creek & mcdowell rd to…read moreupdate my new insurance information. and the gentleman that answered the phone was extremely rude he repeatedly asked me for my dob and when I told him again he hung up on me this location seems to have employees that are not happy to work there or they do not belong in customer service. and need training again remember we are the customers and have choices . therefore I will be relocating my pharmacy to Fry's who is a lot closer this has gone on too long . both phone and walk ups...#not happy

+ They are open 24 hours except for lunch. + They have a…read moredrive threw and are polite - the automatic system for prescription status is worthless. Don't enter your phone number and DOB it will not give you a valid answer. - when you call and ask for a pharmacy tech (you have to keep telling the automated system pharmacy tech) they will pick up the phone and then put you back on hold. This happened so many times I lost count. While on hold I got back in my car and drove back to the pharmacy. - this pharmacy is horrible understaffed for the amount of business they get. They need to hire more techs and pharmacies.

I came through Walgreens drive thru on 6/13 at approximately 11:30AM to pick up my 1 prescription &…read morethe lady who was working, the drive-through got on the speaker & asked if I was here for drop off? I said no a pick up for, stated my name & she said this lane is for drop offs only. I said I don't see any signage indicating that and she said well it is and maybe the sign blew away because of the wind and hung up. She was completely unprofessional and rude! So I called the store to speak with the assistant manager Monica. I advised her that her employee could have went about this differently and didn't have to be so rude & unprofessional. She could have easily said for future reference the second lane is only for drop off and I'll take care of you this time since the sign is in fact not posted out there. By this time, waiting in line, all another three cars have been added to the line that I would've been in. Had they had the sign up! So she expected me to reverse and get to the back of the line because of an error on their behalf. I think what's even more frustrating is that they have a big window showing their entire drive-through and they can see that the sign is not there through the window. They stare out the window all day. Why didn't somebody get up & go out there and put another sign up? It took for the Assistant manager Monica to have to go out of her way, go above and beyond to provide professional assistance. Fixing a matter that could've been so easily fixed by the other woman working the pharmacy drive-through. I will not be using this pharmacy EVER AGAIN.

Once again, I went to get my prescription picked up. They sent me a message saying it was ready. I…read morego there and they don't have it once again every single month this happens to me. I waited in line for 35 minutes to be told that they don't have it ready.

Literally the worst experience. 15 minutes a car. Then the speaker is so quiet, you can barely…read morehear. The person won't let me give my insurance, says I need a pharmacy insurance card?!?! I don't have one. I say can I go in and talk to someone, he says I can just pay for it. My copay should be $5 but now I paid $50 because the guy didn't know how to put in the insurance. CVS would NEVER be so terrible. The guy was rude and unhelpful.

I've only been to this CVS a couple of times because of their 24 hour Pharmacy…read more But, over all, the store is very clean, and the staff are courteous and polite. However, I have a CVS closer to me. So, why drive further than necessary?

la peor farmacia que encontrado por 20 viviendo en az, empleados de la farmacia racistas por no…read moresaber inglés te tratan como si tú receta no valiera ,deberían darles unas clases de como tratar a los clientes les urge, nunca hubiera pisado este lugar muy mal solo porque la aseguranza lo esta pidiendo todos son antipáticos, y para estar ahí deberian saber cómo atender y ayudar y con ellos nada lo peor !!!!!!fui esta mañana y no agarre su nombre pero sangron y arrogante el que estaba atendiendo ahí !!!!'

I'm really sad that the CVS that I've always loved, has gone down with the customer service…read moreespecially in the pharmacy. The pharmacy assistant, she is just a negative touch to the once great CVS. We are very disappointed .

Pharmacy staff is unprofessional, unpleasant, dismissive and disrespectful. As someone extremely…read moresensitive about pills -- I haven't even taken Tylenol in years -- starting RX treatment for the first time in my adult life is a big deal. Naturally, I have questions about what I'm putting in my body and how it might affect me. The impatient pharmacist wouldn't even gave me his full attention. He and the staff made it clear that my questions and concerns were an inconvenience. That's unacceptable in any healthcare setting. Patients are already dealing with pain, stress, and serious concerns which lead us to take these medications in the first place-- our concerns shouldn't be met with dismissiveness and attitude when trying to understand our treatment. Taking 5 minutes to explain something with patience and respect should be basic standard. It's concerning that it isn't here. Thank God I live in California and don't have to deal with this sour, childish, immature, unprofessional bs again. When a family member mentioned possibly switching to this pharmacy, I told them not to bother -- there are far better options where communication, human care and decency are a given. Pharmacy get your act together. Healthcare?! More like CARELESS. Fix your nasty attitude. Customers do not need more stress ON TOP of their ALREADY STRESSFUL SITUATIONS. YOU THINK WE WANT TO TAKING THESE STUPID PILLS!? ITS NOT FUN AND OUR SITUATIONS ARE NOT PLEASANT. YOU THINK WE WANT TO INCONVENIENCE OUR DAY TO PICK UP OUR MEDS?? ITS NOT A MF FIELD TRIP OKAY. You're adults. Grow up. Act like it. Get your act together. Take your job seriously in EVERY aspect. My God, remember why you chose this profession in the first place . It's not too much to ask. If AI becomes a reliable way to manage prescriptions and questions, I'll gladly take that route. At least I'd be treated with consistency and respect. I get better customer service at Burger King for God sakes. What a joke.

Many thanks to the staff of Wells United Drug & Medical Supply. After bringing my 81 y.o. mother…read morehome from the hospital, we decided to have a bedside commode for her use at night. When I called, they (sorry, I don't remember who I spoke with) gave me the name (Dan) and his number of their next door business associate who had what I was looking for. After speaking with Dan (who was out running errands), he told me that, depending on when we left the hospital, he would either meet me at the store. Or, he could DELIVER it to my residence. :O Well, it turned out that we left shortly after my initial conversation with Dan. So, I texted him my address and he delivered the commode fully assembled and at the price that he told me about over the phone. Kudos to Dan and Wells UD&MS.

I called to ask a simple question, I was put on hold, no biggie. I was then greeted by a rude man…read moregiving attitude just because I didn't hear him say hello the first time. He then HUNG UP on me- not even acknowledging my "thank you" or anything else I had to say. WTH?!?! If I could give this place 0 stars I would.

Ear infection first time as an adult ‍! Nevertheless the service was quick 4:15 a.m. arrival at…read moreNextCare home by 5:30 a.m. Seen the doc, picked up my script all within an hour of leaving my home. Now that's great customer service! Thank you 24-hour CVS pharmacy on Litchfield and Dysart for having my script ready when I arrived. I definitely recommend this Nextcare location/24-hour CVS pharmacy for great customer service with ease. No 6:00 a.m. run this morning.

I just spent 20 minutes sitting at the drive-through waiting for one customer to leave the window…read more Services and assistance has been good in the past. Would've had to wait longer but the cars in back of me left so I could escape. I suggest the drive-through be reserved for relatively quick transactions. Patrons who need extra, time consuming help should be asked to come inside.

Anthony is the pharmacy is amazing. The best customer service ever! Always happy and with a smile…read moreand a laugh! He "cringes" when I pick up my mom's meds and he tells me her high copay. Makes me laugh! He's an awesome and great reason to keep shopping at this location! Thank you Anthony!

My family and I have been to this location several times. It's about 15 minutes from our home…read more. We usually order our items online for pick up and once you go in, you can conveniently go up to the checkout counter and there is a curbside order pick up station available and we have your name and receipt attached and after picking up the order, you are receive a confirmation later in your email., Also a tip make sure you download the app and clip the coupons you can order and pick up your items conveniently wants to store opened and and before they close. The service I have received at the location by the Customer Service has always been nice

I have nothing bad to say about this location…read more Ease of access to the building from the cross streets. The location is clean inside and outside. Products are easy to find, and the shelves are always full. The pharmacy staff is always kind and helpful. They know their customers and our needs. Whether you were calling in, stopping in, or going through the drive-through, the staff is always professional, knowledgeable, and helpful.

The pharmacy is either closed lately or has new hours after waiting online at drive through for…read moreover 10 minutes they said oh sorry come back tomorrow the window closed 10 minutes even though I was on line waiting with the guy in front of me the entire time he just made it to the window before I did time To move to another pharmacy his one always seems to have an issue lately

The pharmacy sucks!! I've left messages in their voicemail because now you can't speak with anyone…read moreand sent messages through the app. Within a couple of minutes they say the have completed my request, it nothing has been done. This is for my medication and they seem to just ignore your requests. I'm definitely switching to Walgreens!

Good Customer Service…read more I went into CVS because I thought I might be coming down with a bug and thought it would be a good idea to stock up on some over the counter medicine. When I arrived at the store I wasn't quite sure what medicine would be the appropriate medicine to take. The pharmacist took the time to answer all my questions even suggested a medicine that would work best. I normally do not go to CVS for my prescriptions or over-the-counter drugs. However this will be the place I come in the future. You can't beat this type of customer service. In fact the customer service is so good and fast I didn't have time to walk the aisles looking at the random items you find in drug stores.