I found cvs lacking kindness and in customer service. Who do some of them think they are?? Gifted? Always angry here at cvs surprise az. Huge staff working there and still not good service. Never call there with a problem you will be viciously chastised! Plus with all those prople working the pharmacy why can't lunch time be scheduled in shifts instead of closing down entire operation.. No other pharmacy ever does that. read more

Upper level management of this pharmacy is nothing short of ignorant! Located in a senior community of nearly 10,000 homes, this is a very busy pharmacy ... which is grossly understaffed. One pharmacist on duty (no permanent pharmacist, at present). Tech managing drive-through is responsible for walk-ins picking up prescriptions. It's not "IF", but "WHEN" there will a gross error and someone may die as a result. I am an RN and a former Risk Manager of a large hospital. I live in Grand ... my prescriptions will be filled elsewhere. read more

way to go kat for a wonderful job she did in the pharmacey today full of smiles a plessure to talk with and if you need help she there way to go from movie mike of surprise az read more

We are always extremely pleased with the CVS Pharmacy Team at this location -- Sunrise Blvd in Surprise. The attention to detail and level of customer service is outstanding. We have a high level of confidence in this Pharmacy team. read more

This particular CVS is in an adult community. And, this CVS does an outstanding job with customer service. They are patient and understanding with seniors and go the extra mile to ensure their needs are taken care of. read more

Not only was I refused a vaccine because I didn't have insurance, the blond haired pharmacist was very rude! After talking with others in the area, they also said she has been rude to them in the past too. Pharmacist are a dime a dozen. CVS should hire a pharmacist with knowledge and able to talk to people, especially in a neighbor hood with elderly people! Shame on CVS. Got my COVID vaccine down the road no questions asked. I'm going to check with the CDC to see if it's Okay to refuse vaccines to the public/ health care workers! read more

Skip this location unless you want to wait all day at the pharmacy. Drive thru is terrible at waiting!

We have recently moved to Sun City Grand and my wife has transferred her prescriptions to this CVS. What a terrible mistake!! The pharmacy clerks and staff are the most unprofessional and rude people we have ever encountered. I am a retired pharmacist and if any of my staff, pharmacists included, ever treated any patient/customer in such a rude and indifferent manner I would have let them go immediately. They ignore customers even after making eye contact and then act as if they are doing you a favor when they finally get to them. If you are expecting fast courteous service this is definitely not the place to go!!! read more

To follow up on previous post. Another visit, same pharmacy employee refusing to wear mask properly, while giving out medicine to sick people, and being asked to simply pull up his mask, by a customer. This is also corporate policy. His response on why he didn't wear his mask, while giving out medicine to sick people, "that's none of your business" If you care about this sort of thing. Avoid this CVS. read more

Just left the store without a purchase due to no one at the cash register as I stood there for three minutes which seems like an hour if you know what I mean, I seen one employee she was giving computer lessons her job was not to help customers because she never acknowledged that I was standing there. I know this is now our world that we live in but I still find it very odd that businesses seem to be no longer in business to do business. They single-handedly took convenient out of the convenient store. read more

Once and Never again. The 1 star is even too much. This stores team & management needs a complete overhaul. Rude, unfriendly and no appreciation for the customers who keep them in business. Don't patronize this location, save yourself the aggravation and spend your $$ where it's appreciated. It's definitely worth the drive and time it takes going to a different pharmacy/ drug store for anything you need. read more

Earlier this year, I thought customer service at this location was improving and staffing was better. My experience today changed my opinion. I stopped in here at 8:15 a.m. (the store had been open for well over 1 hour) to pick up some gift wrap items and padded mailers. When I approached the registers (which are always staffed when I shop later in the day and at night), there was no one to take my money. Someone who was stocking shelves came by and said, "You have to use self-checkout". NOT-A-CHANCE! I don't get paid by CVS, and I'm not about to perform the work of their employees for FREE. I left my cart and walked out. What next? Stocking the shelves for them, vacuuming the floors, sweeping the parking lot, scrubbing the toilets? What a sorry example of "customer service"! read more

I went to an appointment here at noon today for a COVID booster and a flu shot. When the pharmacist brought out the syringe I asked if it had both vaccines. She said yes. Shortly after I left I saw I had a voicemail. It was a CVS recording saying they were out of flu vaccine and I should reschedule. I called and asked the tech if I received the flu shot? He said the recording was in error; it applied to the 64 and under age. He said the they had plenty for 65 and older. I asked if I got it. He said no. I asked why not. I never got an answer, just the pharmacist apologizing and saying it was all a misunderstanding. She suggested I come back and she would give me another shot. Yeah, right. Later that afternoon I received a text that my appointment was cancelled. Trying to cover the screwups? Now I wonder what was really in that syringe. If I get sick... read more

After all the hoarders bought up all the tp and the like we didn't know what we were going to do. So we went to CVS in our neighborhood. I got Kleenex,paper towels and napkins. One pack of each. I was shut down at the register. The girl said I had to choose between the napkins and the paper towels. Like I was a hoarder! So I left the napkins. Now I still need to! Thx alot CVS!!! read more

I hate buying greeting cards. It's a stupid waste of money. So how happy do you suppose I was when I walked into this CVS and found a .99 cent greeting card section?! Not only that, but an employee helped me find some gift cards and the checker at the front was very pleasant when I checked out. I guess I got lucky -- again. It seems like everywhere I go lately, everyone is nice to me. read more

This is the worst CVS Pharmacy ever! They must only hire rude, unskilled people to run the register. Every receipt comes with an armful of useless coupons. The one time we take a $1 off coupon into off set the cost of items, the idiot checker gives us a hard time about the "coupon and the card, card not matching" asks for phone number, wants our email ( won't give her that) finally I tear up the worthless $1 off coupon. She says she " is just trying to save us a hassle in the future" Told her she is the hassle and forget this terrible store. read more

I have to update my previous review. The pharmacy has a new pharmacy manager and what a difference! I am happy to say that it is now the best of the best! read more

So, I had purchased a item from this CVS a few weeks ago for my partners mother the item cost around $40.00 my mother in law decided she did not need said item so my partner decided to return the item to the CVS location closest to her (same location it was purchased) thinking nothing of not having a receipt because CVS keeps records on file via cvs card. As he entered the building he made it very clear he was bringing an item into the store for a return when it came his turn to step up to the cashier she immediately told him that it was impossible to take a return without a receipt and then proceeded to accuse him of steeling it just so he could return it for the cash. My partner obviously found this accusation to be offensive he asked to speak with the manager enter Linda described as the most un helpful hate filled women in the west Valley she immediately concluded my partner had stolen the item and then proceeded to publicly with full conviction accused him of being a dirty thief it was not until my partner convinced her to look at the CVS card history did she finial give him a store credit well when he told me what had happen I was angry and I called the store asking to speak to the manager Linda picked up the phone and proceeded to tell me how I had better stop driving past the store or she was calling the cops and she hung up mind you at this point my partner and I were home 14 miles away well this up set me and I called back she proceeded to tell me what kind of trash I was and she was calling the cops call 3 I asked for the main office number and her employee number she gave me a fake phone number and refused her employee number and would not give me the name of any higher up I googled the number filed a report was told I would hear from them in 48 hours after an investigation 72 hours later I have not heard a word so between yelp the BBB and all other organizations I can find on google maybe they will get back to one of us. Dear Linda, Please find a job where you do not have to have any kind of human contact because you are loony toon #yourfired Im going to Walgreens read more