Sonali Costa, RPh, the owner, built it up to a very solid 5 stars. But then she opened a 2nd shop,…read moreand hired less-than-motifated people for the counter and as pharmacists at the original pharmacy. If you're on a less common medication, expect when you go for a refill, to get maybe 17 out of 90 prescribed, and then have to come back a few days later for the balance. I was told, by a not over-solicitous pharmacist there that if I wanted, I should call a week early to be sure they had it in stock. And recently, when I had an infection, my primary doc phoned in an antibiotic Rx, but the pharmacist decided to leave an hour early, so no meds could be dispensed. My low-grade fever became a much higher fever by the next day when I had access. (The MD was having his own emergency). I was told to return 9AM next day, even though google, etc. says their office hours are 10AM-5PM. Oh, and most of the time (i.e., when Sonali isn't there) they don't answer the phones; they let them go to voice mail. Can't be bothered talking to people, I guess. So I waited an extra hour before driving in. After almost 30 years, I'm going elsewhere!

Friendly, no long lines, and fun, quality gifts and cards. The various candles and humorous wine…read morecoasters, very nice hair brushes, wrapping paper, every card you can think of.

One of the most unprofessional specialty pharmacies that I have dealt. They do not provide updates…read moreon the status of an approval, lie about their follow ups and then blame the patient for their short comings. Their response is that they have 1000s of patients can't follow up with everyone. If you are not able to deliver the service, then state that up front and both doctors and patients can decide if they want to do business with you.

This is my first experience with A & S and I am amazed at their customer service. They quickly got…read morein touch with me when the doctor sent in the prescription and delivered it the very next day. Even in the cold, the gentleman who made the delivery had a big smile and a thank you!

I am very fortunate to have Trottas as my pharmacy. The pharmacy staff is amazing. They keep a…read moreclose eye on the medications you take. They watch for drug interactions and notify you immediately if there is a problem. The pharmacists are always available to answer any and all of your questions and concerns. I highly recommend Trottas West Street Pharmacy.

I have been using Trotta's for years, as I believe in supporting neighborhood businesses. Until…read morerecently, they have been wonderful, but lately I have had several issues: 1. Several times medications for delivery were not delivered after a few days and I had to pick them up myself. 2. On other occasions, medications were not ready when I came to pick them up, hours after the prescription was sent in -- wasted trips. 3. Several times a mixup occurred when a prescription was called in and Trotta's claimed not to have received it -- wasted trips again. 4. THE WORST: I came to pick up medication for a colonoscopy that had been ordered many days before and was told it hadn't been ordered yet because they needed to know whether we would be responsible for the copay. No one called to ask us; they just waited for someone to come in and waste a trip. Furthermore, if we had come in for the meds the day before the colonoscopy we wouldn't have had them on time and would have had to cancel the procedure! This is inexcusable!

Info recieved by phone was accurate and very helpful. Employee very polite and invested in…read moreproviding info. Evtremly polite and professional

If you are looking for the best pharmacy in Rye then I recommend you use Rye Beach Pharmacy. A…read morelocal treasure trove. The pharmacy offers a full range of medicinal products combined with excellent staff and customer service. Additionally home delivery for medicines is available. There is also off street parking available immediately in front of pharmacy;

This pharmacy, staff and pharmacist, Paul, are a wonderful neighborhood place…read more Paul is considerate, approachable and caring. They also offer a great gift section. It's comforting to know they are here to take care of us in this time where most businesses try to hike up prices. Highly recommend!

Great to have a friendly,knowledgable pharmacy near by ,they also have a nice selection for a…read morequick gift .we are lucky to have Paul's in our little shopping center

Pound Ridge Pharmacy took great care of my parents who were very very elderly. If we were ever in…read morea "meds" jam, the pharmacy always found a way to help us out with the utmost kindness and patience.

rude, no patience, curt, no follow through and completely unprofessional. Only the front office…read morestaff is kind and sweet

This is my pharmacy that's in conjunction with my insurance. I love being able to go to pharmacies…read morethat aren't the big corps, if I can avoid Walgreens or CVS I'm all about it. I wanted this to be a slam dunk. It was rough. When you come in there shelves are empty and disheveled. It looks like there was a storm warning or something and people scrambled to buy everything. The man helping me had a different file and asked me if my birth year was correct, 1948.....he was about 40 years off. These are who are filling your prescriptions and making sure you're getting the right medicine. I called ahead for a transfer and when arrived 30 minutes later, they hadn't called the other pharmacy. The pharmacy is very disorganized. There's a really nice woman working there who seems to hold down the fort, but besides that it's a zoo. They were very nice which always makes it hard to review, but they've got to get it together to retain customers

BE CAUTIOUS IF YOU NEED TO PURCHASE EQUIPEMENT WHICH MAY NEED TO BE REPLACEDED, REPAIRED…read more I'm disabled and on April 3rd 3020 ordered a pillow (donut) to cushion a chair. The cushion never fully accepted air. By Sunday April 19 the donut was completely flat. The week of April 19th I called Slavins to see what could be done. The response, in a loud irrtated voice " IT'S YOUR PROBLEM". We have nothing to do with it. The supplier/manufacturer wondered why I was calling and proceeded to cross examine. I assured them I tried to get assistance from Slavins-Hancock. The Customer. Service at the supplier confirmed THE FIRST MONTH (April) IS SLAVINS -HANCOCKS RESPONSIBLITY to directly notify us( the supplier).

The pharmacy is a bunch of liars and said they had my script filled and I arrived and they didn't…read morehave it ready. They made me wait outside for 20-30 mins in my car and they didn't run my prescription out to me, when they said they would right away & calling them & after talking with this pharmacy. I almost got a ticket illegally parked, when they run prescriptions out to other people. At least be honest, when you have my script ready for pick up!!

I changed over to Sunshine Pharmacy from CVS and I couldn't be any more happier and satisfied with…read moremy decision to change pharmacies. The customer service is outstanding, the staff will always pick up the phone and answer pleasantly when you call the pharmacy. Sunshine Pharmacy also has a texting service and the staff will respond within 5 min or less. The staff at the pharmacy have the competency and take the initiative to know their customers and their needs. I personally received a phone call from the Pharmacist welcoming me to Sunshine Pharmacy, thoroughly reviewing my health history, medication allergies, insurance info., and introducing me to the pharmacy's phone app and delivery services. You can also pay your co-pay on the app. The pharmacist helped me to schedule all my prescriptions to be filled at the same time each month and delivered right to my home the next day. The pharmacy always makes sure to have my prescription medications in stock. The delivery is discreet, ALWAYS on time, the delivery person is so pleasant and easy to get in contact with by just texting! Sunshine Pharmacy goes above and beyond to answer all your questions and concerns. The staff is excellent at communicating with their customers and the prescribers. I HIGHLY recommend anyone using the nightmare CVS pharmacy to change to Sunshine Pharmacy because it's literally a dream pharmacy. Everything about Sunshine Pharmacy is so personable, convenient and reliable.