I stopped by this CVS Store while waiting for my coworker to meet me up here. This store is close to my company old office when we were in Burbank. I basically been to every other stores in this plaza beside CVS until today. I found parking easily since I came in the morning but the only issue you'll face is when you leave because it backs up. The pharmacy is toward the back of the store and they have certain items behind a glass cage. Things were easy to find depending on what you're looking for. The pharmacy is basically a hit or miss depending when you come and who is working because I'm pretty sure they get a lot of customers. They also have a drive thru that people can use as well. The prices will also vary depending on what you buy as well but it's all about convenience in the end. Like I saw some soda prices that are higher here than other stores. I didn't see anyone working the checkout station when I was leaving so I'm pretty sure they are short staffed as well. read more

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Lunch hours posted online are 12:30pm-1pm. Drove all the way here on my lunch break at 1:45pm thinking I'd be able to pick up my meds and saw they were closed still and changed their lunch time to 1:30pm-2:05pm. Wasted a whole lunch break trying to get here. read more

These women that work in here are so rude and inefficient. I don't even know why I came back here. Went in for a passport photo today. Stood in line waited my turn. She was the only one at the register, and then three other workers came up. I waited another 10 minutes where they checked everyone else out, and then someone walks past me and tells the other woman, oh our camera needs to be charged, but she couldn't tell me that to my face so then the other woman had to come and tell me after I waited for 15 minutes in a line and then waiting for everyone else to be out of the register for them to tell me they couldn't take my photos. This place is a mess. read more

After staying on the line for pickup about 45-50 minutes operated by only one pharmacist sends everyone to drop off line because there's a system error and made all of us wait for another 40-45 minutes because they have only one pharmacist working This is the worse pharmacy experience I ever had read more

If I could give this pharmacy 0 starts I would! I'm very disappointed with the customer service I received when I called the pharmacy regarding a prescription. The person who answered the phone, James, was extremely disrespectful. While I was explaining my situation, he abruptly said, "You're not listening to me, are you?" in a very rude tone. I was shocked and said "Excuse me," as there was no reason to speak to me that way. I asked if there was a way for him to contact the other pharmacy to see why their systems are not corresponding with one another since I spoke to the pharmacy and they had told me that they removed it from their end already. He said yes and then hung up the phone without explaining what he was doing or providing any next steps. I was left confused and had to call back and speak with someone else to resolve the issue. This entire situation made me feel incredibly disrespected as a customer and I am not going to leave this situation like this. This individual should not be allowed to work in customer service or matter of fact hold a professional license if he believes that it's normal to treat customers the way he does. No one has to experience what I experienced today! read more

The CVS pharmacy is close to my home but it always disapoints. They always close before their closing hours, every weekend. Today I arrived at 5:47pm, pharmacy hours are until 6pm. I stood in line for 6 minutes only for a CVS employee who was on his phone, tell me he didnt see me but pharmacy is closed and he diamissed me and another patron walking into line. The patron also said," its not 6pm." We both walked away without our medication and it wasnt 6pm. Walgreens is also close by. read more

Please hire knowledgeable pharmacist at this location. Asya is disrespectful, rude and had no knowledge about patients medication. How did she get her pharmacy license? I am telling her 2nd time already that I take same original medication years and she keeps stating that generic version is apporved and forcing me to get generic. I think she wants to kill patients,by knowingly she sees ,clearly on my record it states, I cant take generic (Levo....)due to allergic reaction to that medication. She answers calls with HELLO with no thank yoi for calling CVS? rude ,disrespectful and yelling at the caller, because we called to ask reason refill being delayed when same insurance and doctor approval already on the file.I had to tell her stop yelling ,I can hear you well. Please replace Asya and hire people friendly staff that care to help and not yell at the patients.I asked for her supervisor she said was Lilit and she doesnt work today. This location they have only few friedly staff and one of them is Lusine that works years as pharmacy tech. Asya Learn pharmacy core values. Incase you dont know Asya patient-centered care, safety, and ethical practice, emphasizing integrity, compassion, and expertise to optimize health outcomes. Key principles! You are employed by CVS Pharmacy and not your practice to bark on the phone,when its your job to make sure you read instructions to give correct medication!I should not be contacting you for reasons everytime why I am still waiting to receive my refill? when it's your job to contact and follow up with prescription prior authorization, same thing you did last time to get approval ,back and forth when I had no more medication left and I cant skip this medication! read more

The customer service here is horrible. I can't believe this store stays open when the employees are so rude and unprofessional. I'm never coming back here again. And I would advise other customer to not spend you hard earned money in an establishment that doesn't give 2 f***s about its customers. read more

In short The staff is probably the biggest issue here , if they can't figure something out, they look at you expecting you to figure it out. It's your job and your system. Why would I be more competent at your job? read more

I wish I could give negative stars. The pharmacy here is by far the worst one. Avoid them. The people who work there are slow, rude and because of their incompetence, i couldn't get my lifesaving medicine for three days. I tried to oick it up before i left for a trip, but they told me to come back, the day after my pre authorization from my insurance company expired. Then they tried to charge me $500.00 for a medication that costs $50.00. I am switching my pick up place, after having nothing but bad experiences with this CVS. read more

The pharmacist Silva P. is amazing! She is very helpful, very knowledgeable and very kind. Thank you so much for always helping me with my vaccines and answering all my questions! read more

I would like to express my sincere appreciation for the excellent service provided by Lusine K Her professionalism, knowledge, and genuine care for customers truly stand out. She took the time to explain everything clearly and made sure I felt comfortable and well-informed. It is rare to meet someone so dedicated and attentive. I am very grateful for her help and highly recommend this pharmacy for its outstanding customer service. My special Thanks to Lusine K for her help. read more

This place is totally incompetent . I've been coming here for year and they still can't seem to figure out the billing of my two insurances. Every president there is a problem. They make you see the pharmacist and then wait in line again to pay. Well luckily I get to write a bad review while I'm waiting. read more

I find staff at the pharmacy dept attentive , quick and competent. I've been coming to this place.. so far, I like on how they render services .. Keep it up!! CVS - Alameda / San Fernando read more

If you enjoy waiting in snail-paced lines to interact with rude pharmacists, this is the place for you! It took me 15 minutes to reach the front of the line, during which time I made eye contact with the pharmacists several times. When I finally got to the counter, the pharmacist slammed a "Closed" sign on the counter and said they would reopen in 30 minutes after their break. I asked, "I've been waiting here for a while and there's nobody else in line, can you help one more customer?" And the pharmacist said "No." Thanks for letting me waste my lunch break waiting in line though, CVS Pharmacy?! read more

This pharmacy is pure chaos. The pharmacists do not seem to know what is going on and appear to be largely inept, or perhaps inexperienced. Had to come back multiple times in one day due to not being given what I needed/having my prescription completely filled and explained to me. read more

Do not get prescriptions filled here. The pharmacist plays God and will override your doctors orders. Filed a complaint with the California State Board of Pharmacists. Please read other user reviews. They are accurate. read more

God forbid I have two medications under two different numbers bc lusine will just cut me off and send me to the corner without telling me it doesn't even come up in the system. God forbid a girl needs her meds. Gaya was really nice though. I like Gaya. read more

Drive up window for pharmacy can take like 30 minutes. They just ignore you and don't acknowledge the fact that you're at the window. They do not care about customer service. Transferring my prescriptions out to a different pharmacy. read more

So this CVS started closing at 12AM which is fine however I was trying to go in 6 minutes before they close. Clearly the sign says they close at 12AM. I saw 3 people inside (workers) when I tried to knock on the door for them to open. I did this twice. They didn't even look my way. Frustrated, I left. I get it. You don't want me to come in but seriously I was only looking for one item. I would have been gone before you all closed. Seriously horrible service. At least lie to me and tell me you had to close to store down early or something just to acknowledge a human being is there. read more

CVS Pharmacy - store hours and hours - Pharmacy Near Me - Burbank, California

CVS Covid Shots (What It's Like) I will tell you how it feels to get a Covid Shot! First, five stars to CVS for a professional environment. I went in and was poked right away within 10 minutes. This was my first shot. I am behind everyone because I was monitoring the news to see if anyone died or lost body parts. I waited for safety. The shot itself was nothing. I felt a pin prick and that was it. I left. Ok, so apparently this is not a shot to take lightly. I have had other vaccines before like tetanus that were nothing like this. I was injected at lunch time. I was fine all day, and then pain started to creep in. Very slowly my arm hurt. By the late evening I felt like I had been punched by Mike Tyson. I was screaming OWCH! and could not lift my arm. The pain was traveling downward to mid-arm. My arm was throbbing, hurting, and feeling kind of numb at the same time. I went to sleep. Slept about 4 hours and woke up with nightmares. Could not go back to sleep for hours. My head was spinning and I was sitting in bed moaning. I had nausea. Finally went to sleep and woke up late with a hang-over. I was wobbly on my legs and I have to bicycle to my workshop. I could barely do it. It's now 24 hours exactly writing this yelp. My arm still hurts but I am starting to feel a little better. I still need another shot. Oh shit. Well, a little misery is better than being piled with the other 600,000 who refuse the vaccine. Anyway, you are not going to die. But make sure you get this shot when you have two days off work. Thanks for reading Vaccinated Goose Review. read more

CVS Pharmacy - Covid Shots are necessary to save your life. But boy they are not fun. - Pharmacy Near Me - Burbank, California

Horrible, horrible,horrible. My mom had an injection that needed to be refrigerated. The tech couldn't find it so she was checking the shelves, I told her it should be in the fridge. She found it on the shelf and her reaction was priceless. It's a 6 thousand dollar medication. She checked with the pharmacist named Anna, most unethical and incompetent pharmacist and pharmacy staff ever. The tech was trying to ring up a refrigerated medication that was left on the shelf. When I confronted her, she said it's okay since I checked with the pharmacist. I said no! I won't take it! I quickly transferred my mom's medication to a different pharmacy. Shame on you! Shame! Disgusting ethics. Your licenses should be revoked for unethical practices read more

If you want to get your meds on time, and be treated like an actual human and not just an inconvenience they want to get off their lawn as fast as possible, then don't go here. They don't want to do the bare minimum of their job, or at least pretend to care. Useless employees who lie about wait time. They shuffle you between lines, foisting off responsibility juggling you, acting like the last thing they want to do is do their job. The ONLY reason I still go here is they're the only one in walking distance and I don't drive, so they're basically holding me hostage I don't have another choice. If I did, this would be my LAST possible choice. Don't come here. I can't even pinpoint it to "one staff member is the problem", they all don't care and act like they hate you, there needs to be a re-training session of the ENTIRE! STAFF! From corporate. BASIC customer service knowledge shouldn't be this difficult. Incompetent, unwilling morons. I shouldn't have to FIGHT for the BARE MINIMUM. read more

Pick literally any other pharmacy. I've had experiences ranging from "uhh can you come back in 15 mins" when I presented a good tx coupon at check out (my script was ready, she just didn't want to be bothered to process it right then) to being on hold for over an hour just to find out if they've checked their doctor voicemail to get the prescription my doc called in. read more

CVS Pharmacy - Me on hold for over an hour to find out if the prescription my doc called in 12 hours ago is ready yet.. - Pharmacy Near Me - Burbank, California

This CVS pharmacy is sooooo slow. I've sat in the drive thru line for far too long. Not sure why it's so slow because they always have upwards of 6 people working. Why isn't someone designated to JUST doing drive thru pick ups/drop offs?? It's baffling. There also needs to be a designated area for COVID testing because I've gotten stuck behind someone doing a COVID test and taking forever. read more

This CVS is always so nicely organized every time I stop by. I had to get some photos printed and this store was one of the very few that I could go to and I was pleasantly surprised! Thank you to Angela who helped me at the register and recommended me some ice breakers sour candies on my way out. Haha! read more

The people who run the drive through make other wait such a long time. Drive through is to drop off prescription and pick up. Not to have a whole entire consultation. They should tell people to walk inside if the are talking more than 15 min. This CVS sucks. read more

CVS Pharmacy - More than a 30 min wait SMH ‍ - Pharmacy Near Me - Burbank, California

Rudest pharmacy ever and I thought rite aid was horrible . When I misunderstood the woman and gave last name instead of first, she rolled her eyes at me. Then proceeded to just have a negative attitude for remaining interaction. She was also rude to the woman before me. Sure the cliental isn't always awesome here, but no need to be a wench to all for no reason. Would never use CVS, unfortunately my insurance plan forces me to. Stick to your local indecent pharmacies when you can. read more

I have a chronic illness and have been using cvs to fufil my prescriptions for 20 years. I had a prescription written literally 30 minutes before coming into this CVS which was dated and obviously legitimate. The pharmacy tech instantly profiled me and said that the medication "wasn't in stock" I have filled that exact same prescription before, had my Insurance card and ID ready etc My doctor confirmed they lied to me and the medication was in stock. I know cvs has a right to refuse anyone they want but they were rude, judgmental and treated me like an addict. I won't be coming back. read more

UPS left a package for me with them. They misplaced it for a week, kept insisting it wasn't there. Just when I think the people that work here can't get any worse, they find a way to surprise me. read more

Never order anything online! Buyer beware. CVS refused to cancel or assist you with this process. They were extremely rude and unprofessional. I spend a lot of money every year at CVS and I will now be giving my money to Walgreens. read more

My daughter went to the urgent care today with a pink guy and a cough and a fever. My husband attempted to get my daughters pink eye medication filled. They were rude to my husband. read more

If I could give them negative 5 stars I would. I'm disabled so that is why I have chosen a pharmacy with a drive-thru. Today I went to pick up my meds and they had put a shade on the window stating the drive-thru is closed and to go inside. I can't do that. Also they try to purposely change my prescription from brand name to generic. I had my doctor send them a notification that they aren't supposed to change that med to generic. Now suddenly my prescription for the brand name has completely been removed from their computer and they want to give me generic. I really hate this location now but not sure Walgreens would be any better. read more

Trash. They're incompetent. They don't know when meds will be ready. They keep telling you come back in an hour, hour later they say its not ready. Go somewhere else please. read more

Not sure what is going on here but they are the worst. Slow, bad service. They can't seem to get it together and it just keeps spiraling since covid. Please please please hire better people and manage time better. There is mo rwaon for this sloppy service. Other places are better.. read more

Very bad service! Pharmacy wait time is really long 40 min! No common sense! It's so frustrating read more

Not a safe place to shop. Theft is rampant. The staff is hopeless and unable to do anything. It looks like management is fine with it. They just jack up the prices for the consumer. So it doesn't hurt them it hurts you. They prefer to lock everything up. Making it inconvenient for the shopper and the staff, because there aren't enough of them ever to help. Just sad what this place has become. read more

This Pharmacy SUCKS... They are the WORST! I have almost 20 meds that bill app $18,000+ a month... and yet I get treated like CRAP. They send me these surveys asking how they did, I fill them out.. and then get a call from the Pharmacy manager SPANKING ME for being critical... Example... I'm waiting in a line with 8 people. ONE person is assisting customers while 7-8 other are behind the counter. USELESS.. There used to be a woman named Amelia/Emily worked in the pharmacy.. She had to leave since they were screwing her over. SHE was the ONLY one I would deal with, she took good care of me on a one on one basis.. and since she left, I have had nothing but problems there. I don't know how a group of people can have such a cumulative sense of ineptitude and uselessness. read more

I asked the pharmacist about my husbands prescription to see if they had it in stock she kept saying she doesn't know what it is. She was rude and short, I don't recommend calling or going to this CVS. read more

I got there just as they were closing on Sunday night. I have a viral stomach infection. I needed 3 drugs that were phoned in ahead of time by my doctor. The blond Armenian woman working there told me they didn't fill them because the insurance was on hold. I would have paid with debit, I desperately needed them. She then told me she wouldn't help me because they were closing. I'm standing there with bandages on both arms in severe pain from stomach spasms and she tells me she will transfer them to the 24 hour pharmacy on Hollywood way. After 7 hours waiting for a diagnosis and prescription at ST Joseph's I had to then drive to the other side of town. When I get to the 24 hour cvs they have a line. After waiting 20 more mins in line I get to the pharmacist who tells me 1) it wasn't put in the system like the blond Armenian lady told me at alameda cvs and that 2) that would never happen because one of the pain relievers is a controlled substance. He informs me they can't fill the pain reliever because he prescription wasn't sent to them originally. They were kind enough to give me the 2 other ones I needed but as I'm standing here at 2:41am not able to sleep for the third day in a row because of crippling stomach spasms the entire experience wasn't helpful. This woman has no heart. She is in the wrong business. She treated me like an annoyance, like just a task that didn't matter because they were closing. I have to go get my pain medication tomorrow but I will be writing corporate and writing St Joseph's to tell them my experience and to suggest they just send all their prescriptions somewhere else. My cousin is a nurse there and I will ask her to spread the word as well. I will not ever do business there again. read more