The pharmacy is so horribly understaffed that the employees can seem a bit rude at times because they are so tired and overworked. It's a terrible way to treat your employees and a terrible way to treat your customers. There is always a wait. There are sometimes errors. CVS used to be much better but customer service has gone the way of the dodo. Good luck with your employee turnover. I don't know how they can stand it. Hint: a minimum of two pharmacy techs and a cashier WHO IS NOT ONE OF THE PHARMACY TECHS should be working all day and into the early evening. The habit of staffing your pharmacy with one pharmacist and one or at best two harried employees is what drives the customers screaming in the other direction. There's a drive thru but it is infuriatingly slow - surprise! read more

If I can give them no stars I would. I had major surgery done and was prescribed Percocet. I was just discharged from the hospital and wanted to get my pain meds before I go home. They didn't have it available, but they also refuse to tell me which branch has it available. Their answer was just to drive to another branch and find out if they have it there. Really?!! How hard is it to make a phone call to another CVS and see it it's available there. The service and lack of sensitivity of this hell hole is appalling! I was at another pharmacy before in an almost the same situation. The pharmacist called in another branch, took care of it then and I went to pick it up. Terrible costumer service! Never coming back to this pharmacy! read more

Omg....this cvs is the worst.... I'm currently writing this review as I sit on hold.... And have been on hold for 15 minutes .... One time, I was on hold for so long that I drove to the store and waited in line while I was still on hold. And they never picked up. I hear them pick up and put me back on hold. 20 minutes now. Seriously? This pharmacy blows. Try a local mom and pop instead. read more

I'm beyond disappointed at the customer service at this location. I had made a purchase of over 400 prints of photos which were terrible quality. I didn't notice of the quality until I took it home. I had to make an album for a family member so of all the photos I printed, I only kept 20. The rest I threw it away. I called corporate for refund, they said I have to go to the store. I called the store, spoke to supervisor named Diana who also got permission from store manager Cleidy that I can go to the store with the receipt to get my refund. I mentioned to Diana I don't have the photos, she said it's fine as long as I have the receipt. I took the receipt few days after but neither Diana or Cleidy were working so the associate named Caesar said I can't get refund without the photos. Why does the store want my personal photos? But I explained I've and over to Caesar that I don't have them and he said he can't do anything about it. Imagine my frustration. I called corporate back, submitted a complaint against the store and the employees, even corporate advised that I dispute the transaction with my bank, so I did. And on top of that, I called the headquarters and contacted the district manager for this store location. I loathe the customer service here, and while I was on the phone with corporate while at the store, Caesar and this heavy weight girl were giggling and laughing at me. At least don't make it obvious. Ridiculous. read more

This place was horrible. The people were so rude. The lady looked at me like I couldn't paid for my item and didn't want to give it to me. Then when she finally does she doesn't even explain how to use the medication. She just looks at me, i was like are we done. She like yea do you have any questions. Horrible never coming again!! read more

This location is actually terrible if they run out of your medication in order to recall they don't let you know even if it's like important medication you have to call them to find out and usually by then you've already run out there also not very helpful at all read more

People at the cashier are really really nice and friendly most of the time but at the pharmacy window they are not always friendly... it's my to go pharmacy so I kind of have to go there though. The doctor is nice! read more

Not sure if all the employees here are complete assholes, but the one I had the pleasure if dealing with was. I asked him to break a 20, said they didnt have any 20s, that they are not a bank. Then my father asked for the restroom code to use the restroom, after we were paying customers, and he simply mocked us and walked off never to return. Theres a CVS less than 5 min away at Verdugo and Hollywood Way. Take tour business there. read more

Why are these places so SLOW to checking you out. Why is it that they always have a single person doing all the checking out? Why not do self check out kiosks to ease the Pain of customers having to wait in line. This isn't a bad review about this CVS. It's every single one I go to. Customer service is always friendly and good but it usually takes me 10 to 15 min of standing in line for no reason. Come on guys. Let's speed things up a bit it's 2018 but I'm here it feels like where in the 50's read more

This is for Fedro! This guy is funny, works hard and super helpful. We were wandering around trying to figure out my friend's coupon ordeal and he asked from across the counter if we needed any assistance. We did not, but it was a nice gesture. We continued about our shopping and when it was time to check out and we were in line, he called us up as it was our turn. Just the small talk he made with us was funny and genuine and he was efficient throughout the entire process. He noticed that the liquid soap we were about to buy had opened and started leaking so he informed us and we got another. Nothing too big i know, but just an overall unexpectedly fun experience that we weren't expecting at CVS. THE ONLY THING NOTTTTT HAVING TO DO WITH HIM, is that some girl who was probably 20 with her mom, was walking around the store barefoot and it was gross. And I'm not entirely sure, but it seems like it could be a total liability if she steps on a piece of glass or whatever may be laying around because you never know, then CVS gets sued and Fedro is out of a job. Not really I know, but you get it. The employees maybe should take note and let her know she must have shoes or foot ware, and EVEN maybe that they sell them! Good selling point! And I'm fairly confident that she has shelter somewhere because the car her and her mom got into outside (we happen to leave at the same time, I wasn't stalking). It was raining and nasty outside, so I don't know how she just "forgot" to wear them. But home girl needs to wear something. That's all. Great job Fedro! read more

Called in a prescription for migraine medicine from out of town. Told me I would receive a text/call/email around 6 pm (this was 8:30am) when prescription was ready. Never heard back from them. Spend the day taking over the counter meds with a raging migraine. read more

Why does the lady in the pharmacy have such a bad attitude? She knows I've been trying to get an RX filled all day and even on the phone she snaps at me .... I'm sorry you hate your job. That's not my fucking problem. Edit: the lady on the phone (and in person) with the bad attitude told me I could transfer my RX to any CVS but didn't warn me that once they closed, they'd lock my RX and it can't be transferred anymore to a 24 hour location. Been dealing with them since 1 this afternoon and they didn't warn me they were out of stock and that once they closed I couldn't transfer the RX. Had ample opportunities for many hours to share that information with me but were too busy being a bitch to try to be helpful. read more

Very friendly sraff! I was impressed by the staff today at CVS. They were very welcoming and courteous. They greeted me and thanked me when I left. Small things like that make a big difference to me! Very highly recommended! read more

This cvs has the best pharmacy, the staff is very nice and helpful. The pharmacist who is also the pharmacy manager is Natalie, she is just amazing, she is so knowledgeable and such a kind and caring person, she explained all my drugs and answered all my questions. The staff goes above and beyond to help their customers. I would highly recommend this place if you want to get your prescription. Thank you Natalie and your staff :) read more

Helpful friendly staff. They always have what I need. Great location near Ralph's is convenient.

The staff here is tooo lazy to give more stars. I could not find help for a long time, there were helpers but they ignored me. After I finally my choice, I got too except long line. I will not come back. read more

If you are disabled and shopping in this store make sure you use the restroom somr where else. I waited until the employees stop chit chatting with each other before I even got a response of can i help you. I asked for the code for the restroom she said oh I will page someone to the restroom. I waited for over 5 minutes no one came. I have a bladder problem and you can guess what happened after that. I left everything I was going to purchase there and walked out. I will never stop at this cvs again read more

Wow just another reason not to shop at CVS Burbank Monistat 3 combo pack 25.00. Monistat 3 combo pack at Walmart 12.00 what a rip off you have been warned. Here is a tip on the pharmacy when you go to the doctor and he gives you a prescription and it is for a controlled substance or any other meds. see if the hospital that he is affiliated with has a dispensary (small pharmacy) in the hospital and use them to fill your prescription or use the small pharmacy in the lobby of his office . CVS and the other Walgreens Target Walmart will not fill your controlled Meds they will tell you that they are out at this time and to try one of the other stores and you will get the same sad response from them to. Meanwhile you are in pain and need them . I have had the best service from the small mom and pop pharmacy's give this a try you will be happy and when you are in pain you want happy. read more

Worst card selection I've ever seen, and good luck finding a card with an envelope. Other than that it's like every other CVS.

Worst store in history. If you want any kind of service or quality product Do not go to this store. If you have a prescription in hand that your Dr just handed you, that you can fill everywhere else, but they make you wait 2 hours and then tell you they refuse to fill it and refuse to call and speak to the Dr you just saw to review it. Then try to find a manager none to be found. Front area is full of customers but no employees. How are these people in business they dont care. The simply could care less. Use a local small pharmacy and get your sundries at target or on amazon. No need for this store! read more

I get My Meds there is about all , but near to My House and also Nice and Helpful People there to Help you

Folks at the front cash register were perfectly friendly. The treatment that I received from the pharmacist was horribly rude, unprofessional and bizarre. I came in to pick up a prescription and the pharmacist then proceeded to ask a number of pointed personal questions, of which I started to answer. I then asked if he needed me to answer these questions in order to pick up my prescription, to which the pharmacist said "no" and turned away to find my prescription. When the pharmacist returned, he tossed my prescription onto the counter, walked to the back and had an assistant ring it up. read more

Juan was a huge help, although the line was long, he kept it moving, and was friendly and professional. This location is well stocked and very clean, I would recommend them. read more

I missed the guy who worked there! He was good at what he did in the pharmacy. Sad he not there anymore..

OMG !! This place is terrible. I've been going to this pharmacy for quiet of some times Just because is very close to where i live. But Hell no more. This time to refill my prescription it took them 5 FREAKING days. I literally mean that. Every time i call them they say " Oh we don't see any fax from your physician ", so i call my doctor office and they say oh the should have it we faxed it one hour ago. So to make the long story short I've been calling between the pharmacy and my doctor office for five days. I didn't know whose fault was it till my doctor office showed me all the fax head lines with the pharmacy fax number on them proving that they have faxed the pharmacy 5 or 6 times during the 5 day period. And finally my doctor office had a three way call with me and the pharmacy so i can FINALLY get my prescription refilled. I WOULD NEEEEEEVER GO BACK TO THIS SO UNORGANIZED PLACE EVEEEER !! read more

I've been to this pharmacy many times and each time the service has been terrible. I have to fight with them every time I get a renewed prescription to get the correct version of it, instead of them giving me the generic which my doctor told me I should not get. They claim it is no longer being made even though I could have picked it up a month before from that exact location from the same person. They are so rude when speaking to me, and most times after I tell them to do their job (I don't say that to them, I manage to keep my cool in these situations somehow) and just ORDER the prescription I need and what was prescribed they give me an irritated sigh, concede, tell me to pick it up then hang up on me without another word. This has happened twice, (my prescriptions having been renewed twice,) and it makes me furious. Once, I had to have my doctor herself CALL the pharmacy to demand that they order my medication because they would not when I asked them to. This pharmacy gives a bad rep to their store, because the workers and manager on staff for the non-pharmacy portion are very nice and helpful. Considering switching to the one on N. San Fernando Blvd. I hope it's better. As an update, I tried calling to get my prescription yesterday and I was put on hold for 20 minutes and then was abruptly hung up on. This is the second time that has happened! That type of behavior is so rude and unprofessional! read more

This review is 5 stars because the super tall male pharmacist at this CVS is super cute and I have a crush on him. I will get my meds filled here any day. On a side note, they have always been helpful and fast here so reading these complaints I have never had the same issues. read more

Worst pharmacy customer service EVER. I'm changing pharmacies. They tried to tell me that my 28 day birth control prescription was being picked up 2 days to early... Ummm it's a 28 day supply, soooo picking it up 2 days after makes it a 30 day month.... Retards. read more

What can I say about this cvs except I liked it better when it was Sav-On. Aw, the good ol days. It's convenient for a quick run at midnight for some chocolates, ice cream or medicine (if you know what I mean) Other than that, the store is pretty clean, if not bare almost every time I go. Their prices are way too high compared to other drugstores and their staff isn't really helpful, nor are they knowledgable about the products they sell. Don't really come here unless Target is already closed. read more

The whole place is filthy. I hope I didn't catch a disease from using their restroom. It looked as if the woman's bathroom hadn't been cleaned in years. There was blood and feces on the tile walls... Enough said. Gross!!!! read more

The best store ever specially front stores personal, very nice supervisor they always have everything I am looking for

Have been going here forever. I am extremely unhappy with them lately. I tried to get a refill on my perscription and they said I couldn't because I had picked it up and it wasn't time for another refill. WRONG!!! I called them. They said they had my signature that I had picked it up. Sick and tired of trying to convince them that I did not pick it up and none of my family members did. They are very unorganized and seems like they are backlogged as alot of times they never get around to calling our Doctors to get the refill processed. The ladies that work there are great, and the tall young man too. Very nice. There is one young man that has a major attitude and shouldn't be working with the public. read more

I've been in some really nice CVS stores. This is not one of them. This one seems old - can use some updating.

Has ok customer service.. Parking lot always has a lot of parking.. Wish they had more people on register.. Always easy to navigate in the store.. Items easy to find.. It is ok organized.. Lines can be hectic read more

I rarely write reviews and when I do they usually just cover bad experiences. With that said, I should state that I have no knowledge of the pharmacy at this location (it appears to get horrid reviews). However, I do know one thing about this location and that is I received the best customer service yesterday by a young guy named Juan! Upon entering the store I was greeted with a smile, he asked me if I needed help finding anything in an upbeat and friendly manor and then when it was time for me to checkout he was prompt and polite! Many CVS staff members could take note from him; I often stop at the location on Hollywood Way and the customer service is ALWAYS terrible and unorganized. As someone with a background in regional training - I feel the need to point out that you may be under-utilizing this staff member. You should consider sending him to some of your other store locations to train staff on customer service! They could most certainly benefit from his energy and customer service style. Kudos to him! read more

Every time I decide to give CVS another chance, I'm left unhappier than I already was. My experience today speaking to Debbie from the pharmacy department deserves a review. She was really rude and needs to learn a thing or two about customer service. She puts me on hold saying she's looking into my request, accidentally picks up the phone again saying "Hi you've called CVS...how can I help you?" I tell her that she put me on hold and she says oops I picked up the wrong call. She moved onto another phone call before even helping a customer she had already spoken to. Besides putting me back on hold and making me wait another 10 min before picking up the phone again, her attitude and tone did not make me feel like she was there to help me. Lastly, CVS is a large company and you'd expect them to have a very common medication in stock, but they never do!! Anytime I've called any CVS I've always been told they're out of stock. I was also told that they're about to get a new manager next month, so the medication won't be ordered until the new hire...I honestly don't understand how a business like this functions. read more

This review is for the pharmacy not the rest of the store. Our insurance changed and we were forced to switch over to CVS. This particular pharmacy is one of the worse run pharmacies I have ever been to. I want to say they are understaffed but I have been there when 5 or 6 people are working and I am not sure what a couple of them are even doing. If I have any questions out of the ordinary they do not listen and I get rote answers. They do not follow through and find it difficult to have prescriptions filled when promised. But worse of all on 2 occasions I have been there when one of the associates (the same one) has asked a customer if they are picking up their birth control loud enough for everyone to hear. Not only is this unprofessional I believe it breaks HIPPA laws read more

Friendly people here, it's clean, a good size, always enough parking, I've never had a long checkout line.

Tried three times to get my prescription filled here. Each time I called in the morning for pickup in the the evening. Each time it wasn't ready. Then They tell you it'll be ready in 15 to 20 minutes and please wait over there. No explanation no apology. On the third time I Tried speaking with the manager. She said " sorry we've been very busy". Three times is enough for me read more

Worst CVS pharmacy called twice after I get a call from Maria telling me that they got my prescription then tells me I need to call my dr and get the prescription authorized what the hell right you just told me my dr sent it to you!! Any way after I call my dr I find that all it was is that my prescription was not covered by my insurance company. So I call CVS again just my luck MARIA picks up again and places me on hold for 30 min. Here's the part that drives me crazy I call with my husband phone (while still on hold with my phone) Maria picks up and helps me! It gets even worst I had to explain to her that it's not an authorization I need it's just that my insurance does not cover it yup I needed to explain to the women who works there what the computer was saying!!! Then I kindly ask her to fill it because I will be coming in to pick it up after an hour I get there and come to find out that Maria did not fill it so I had to wait again! Well from now on I will not be coming to this CVS and it's all thanks to Miss. Maria who by the way hardly speaks English and is so dam rude. CVS you need to reevaluate your employees!!! I wish I could give them 0 stars! read more